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  • Leicester
  • £20,000 - £35,000 per annum
    • Permanent
  • 09 Mar 2020
Service Desk Analyst/ Hardware Support Analyst

A fantastic opportunity has arisen for a Server Support Analyst/ Service Desk Analyst/ First Line support Analyst to join well established blue chip organisation based at their prestigious offices in Leicester.

As a Server Support Analyst/ First Line Support Analyst you will be responsible for:

logging all customer tickets accurately and delivering a timely completion of all tickets. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, to defined operating procedures and within agreed contractual service levels and provide the highest level of customer service at all times to all customers and users.

* Scope and accurately log and process each customer ticket and, carry out basis fault diagnosis to identify whether the ticket can be resolved on a first time fix basis.

* Monitor resolution progress to ensure that the SLA is met for each ticket

* Own and monitor the progress for each customer ticket and ensure that the customer or user is kept fully updated throughout its lifecycle.

* Ensure that all activities, including any chases or follow ups are added to our clients ticketing tool, or where applicable the customers databases.

* Proactively monitor, identify and follow up on any tickets that are in 'jeopardy' of breaching contractual obligations.

* Maintain a high level of customer service always to provide an excellent customer service experience

As a Server Support Analyst/ First Line Support Analyst you will have:

* Previous experience of working 'hands on' with computer Hardware and servers
* Hardware Service Desk Experience
*Experience with Physical Servers across vendors such as Dell, IBM, HP and Sun
* You will be a confident communicator
* Ability to work under pressure
* Excellent customer service skills
* A understanding of IT networks & IT Fundamentals
* CompTIA A+ or other IT qualifications are ideal but not essential
* Strong user knowledge of MS Office Products
* Methodical and logical approach to problem solving

So if you are a Service Desk Analyst looking for your next exciting career opportunity please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • Leicester
  • £20,000 - £35,000 per annum
    • Permanent
  • 09 Mar 2020
Service Desk Analyst/ Hardware Support Analyst

A fantastic opportunity has arisen for a Server Support Analyst/ Service Desk Analyst/ First Line support Analyst to join well established blue chip organisation based at their prestigious offices in Leicester.

As a Server Support Analyst/ First Line Support Analyst you will be responsible for:

logging all customer tickets accurately and delivering a timely completion of all tickets. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, to defined operating procedures and within agreed contractual service levels and provide the highest level of customer service at all times to all customers and users.

* Scope and accurately log and process each customer ticket and, carry out basis fault diagnosis to identify whether the ticket can be resolved on a first time fix basis.

* Monitor resolution progress to ensure that the SLA is met for each ticket

* Own and monitor the progress for each customer ticket and ensure that the customer or user is kept fully updated throughout its lifecycle.

* Ensure that all activities, including any chases or follow ups are added to our clients ticketing tool, or where applicable the customers databases.

* Proactively monitor, identify and follow up on any tickets that are in 'jeopardy' of breaching contractual obligations.

* Maintain a high level of customer service always to provide an excellent customer service experience

As a Server Support Analyst/ First Line Support Analyst you will have:

* Previous experience of working 'hands on' with computer Hardware and servers
* Hardware Service Desk Experience
*Experience with Physical Servers across vendors such as Dell, IBM, HP and Sun
* You will be a confident communicator
* Ability to work under pressure
* Excellent customer service skills
* A understanding of IT networks & IT Fundamentals
* CompTIA A+ or other IT qualifications are ideal but not essential
* Strong user knowledge of MS Office Products
* Methodical and logical approach to problem solving

So if you are a Service Desk Analyst looking for your next exciting career opportunity please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • Bristol
  • £20,000 - £25,000 per annum
    • Permanent
  • 09 Mar 2020

A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.

  • Bristol
  • £20,000 - £25,000 per annum
    • Permanent
  • 09 Mar 2020

A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.

  • Spalding
  • Competitive salary
    • Temp
  • 09 Mar 2020

I have an opportunity to work for a growing and expanding company based in Spalding, as an IT Service Desk Analyst on a temporary to permanent basis.

If you enjoy helping people, have a strong interest in technology and some experience in the following, then this could be the role for you:

  • Active Directory (Creation of user accounts and password resets)

  • Exchange or Office365 administration

  • Microsoft Office and Windows 7/10 troubleshooting

Although this role will predominantly be office based, there may be the occasional requirement to attend other offices, so you must hold a full clean UK driving licence and access to your own transport.

If you are available on little or no notice period and your skills match the above, then please send your CV to or apply below.

Tel:

  • Spalding
  • Competitive salary
    • Temp
  • 09 Mar 2020

I have an opportunity to work for a growing and expanding company based in Spalding, as an IT Service Desk Analyst on a temporary to permanent basis.

If you enjoy helping people, have a strong interest in technology and some experience in the following, then this could be the role for you:

  • Active Directory (Creation of user accounts and password resets)

  • Exchange or Office365 administration

  • Microsoft Office and Windows 7/10 troubleshooting

Although this role will predominantly be office based, there may be the occasional requirement to attend other offices, so you must hold a full clean UK driving licence and access to your own transport.

If you are available on little or no notice period and your skills match the above, then please send your CV to or apply below.

Tel:

  • Bristol
  • £20,000 - £24,000 per annum
    • Permanent
  • 09 Mar 2020

The eDiscovery and Client Data team serve our internal and external clients, by ensuring successful completion of eDiscovery projects. The quality of project management of eDiscovery projects is of particular importance to our lawyers, so we are growing our in-house capacity. The right candidate does not need experience in eDiscovery, but will have legal exposure (academic or work experience) and an interest in IT.

Client Details

A leading international law firm based in Bristol.

Description

  • Management and manipulation of electronic documentation in accordance with client instructions
  • Effective problem solving under pressure, guiding lawyers as to alternative solutions and making reasoned recommendations

The Junior eDiscovery Analyst will:

  • Liaising directly with legal teams, and troubleshooting technical issues throughout an eDiscovery project's lifecycle
  • Delivering high quality and timely output to internal and external clients
  • Working on multiple eDiscovery projects of varying complexity on a range of platforms, such as Relativity and Axcelerate
  • Working to develop an environment of constant improvement: enthusiastically sharing with and helping others; and taking responsibility for aspects of team development, such as intranet pages, training and induction, process improvement, particular technologies etc.

Profile

The Junior eDiscovery Analyst will be:

  • Bright and engaged, with willingness to learn and use initiative
  • Well organised, able to prioritise effectively in order to deliver against internal and external client targets and to work well under pressure
  • Accuracy and strong attention to detail
  • Demonstrates initiative; creative in recognising and explaining potential solutions
  • An aptitude for using and adapting technology to optimise efficiency
  • Interested in a career in eDiscovery
  • A highly effective communicator - both written and oral
  • Commercially aware, with an understanding of the concepts of efficiency
  • Flexible - in approach, working hours, and priority management
  • Willingness and ability to work direct with clients

Job Offer

The Junior eDiscovery Analyst will receive:

  • 25 days of annual leave with the option to apply annually to flex by either buying or selling some of your entitlement (pro-rated for part-time employees)
  • Interest-free season ticket loan (following completion of probationary period)
  • Death-in-service
  • Group personal pension (via salary sacrifice)
  • Income protection
  • Discretionary bonuses
  • My Family Care
  • Bristol
  • £20,000 - £24,000 per annum
    • Permanent
  • 09 Mar 2020

The eDiscovery and Client Data team serve our internal and external clients, by ensuring successful completion of eDiscovery projects. The quality of project management of eDiscovery projects is of particular importance to our lawyers, so we are growing our in-house capacity. The right candidate does not need experience in eDiscovery, but will have legal exposure (academic or work experience) and an interest in IT.

Client Details

A leading international law firm based in Bristol.

Description

  • Management and manipulation of electronic documentation in accordance with client instructions
  • Effective problem solving under pressure, guiding lawyers as to alternative solutions and making reasoned recommendations

The Junior eDiscovery Analyst will:

  • Liaising directly with legal teams, and troubleshooting technical issues throughout an eDiscovery project's lifecycle
  • Delivering high quality and timely output to internal and external clients
  • Working on multiple eDiscovery projects of varying complexity on a range of platforms, such as Relativity and Axcelerate
  • Working to develop an environment of constant improvement: enthusiastically sharing with and helping others; and taking responsibility for aspects of team development, such as intranet pages, training and induction, process improvement, particular technologies etc.

Profile

The Junior eDiscovery Analyst will be:

  • Bright and engaged, with willingness to learn and use initiative
  • Well organised, able to prioritise effectively in order to deliver against internal and external client targets and to work well under pressure
  • Accuracy and strong attention to detail
  • Demonstrates initiative; creative in recognising and explaining potential solutions
  • An aptitude for using and adapting technology to optimise efficiency
  • Interested in a career in eDiscovery
  • A highly effective communicator - both written and oral
  • Commercially aware, with an understanding of the concepts of efficiency
  • Flexible - in approach, working hours, and priority management
  • Willingness and ability to work direct with clients

Job Offer

The Junior eDiscovery Analyst will receive:

  • 25 days of annual leave with the option to apply annually to flex by either buying or selling some of your entitlement (pro-rated for part-time employees)
  • Interest-free season ticket loan (following completion of probationary period)
  • Death-in-service
  • Group personal pension (via salary sacrifice)
  • Income protection
  • Discretionary bonuses
  • My Family Care
  • Hampton Wick
  • £10.00 - £12.50 per hour
    • Temp
  • 09 Mar 2020

To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s

To provide support to the UK customers as well as international partners, working closely with support teams in the US and Asia.

To contribute to Ad-hoc projects and regularly provide status update reports to management.

Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd / 3rd line support teams.

  • Experience of providing external customer support in a support desk/call centre or similar environment.
  • Ability to analyse, prioritise and correctly triage service requests.
  • Excellent customer service and verbal communication skills.
  • Accuracy/attention to detail.
  • Empathetic telephone manner.
  • Experience of using call/incident/CRM logging systems i.e. Salesforce.com.
  • Good appreciation of and interest in technology.
  • Competent Excel user.

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

  • Hampton Wick
  • £10.00 - £12.50 per hour
    • Temp
  • 09 Mar 2020

To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s

To provide support to the UK customers as well as international partners, working closely with support teams in the US and Asia.

To contribute to Ad-hoc projects and regularly provide status update reports to management.

Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd / 3rd line support teams.

  • Experience of providing external customer support in a support desk/call centre or similar environment.
  • Ability to analyse, prioritise and correctly triage service requests.
  • Excellent customer service and verbal communication skills.
  • Accuracy/attention to detail.
  • Empathetic telephone manner.
  • Experience of using call/incident/CRM logging systems i.e. Salesforce.com.
  • Good appreciation of and interest in technology.
  • Competent Excel user.

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.