Technical Support Administrator - £18,000 + Bonus (OTE £21,000) - Bristol

The Role

Would you welcome the opportunity to join a growing Bristol-based software house in a Technical Support Administrator role? This a great opportunity for an enthusiastic, customer-focused individual with experience in telephone-based client assistance, admin and sales order processing.

Providing excellent customer service, problem solving and closely coordinating with other departments, the successful candidate will join a small team, reporting to the Group Technical Support Manager. Full training will be provided, leaving the successful candidate poised to grow the role.

The key responsibilities of the Technical Support Administrator role include, but are not limited to:

• Software support: Handling and resolving inbound calls and logging them on appropriate CRM systems; making outbound calls as scheduled; using screen-sharing technology to assist customers; providing internal support.
• Sales assistance: Assisting the sales team with prospects and new clients; delivering individual sales targets through self-generated leads.
• Administrative support: Dispatching sales contracts and digital software orders; raising sales invoices; managing direct debit processes including contacting subscribers who have not paid; distributing letters and emails to customers on a daily basis.

The Company

The company is an innovative and award-winning Bristol-based software house specialising in the construction sector. We pride ourselves on our continued ability to provide value-for-money software solutions that are rigorously tested by builders and professionals. Customer feedback is also important to us - as it inspires new features, which continue to enhance our position.

A mark of our success is that the company exceeded expectations during the last recession, as businesses turned to our value-for-money software solutions to save time, mitigate errors and improve profitability. Key to our success is our community spirit - the ideas of all staff are valued and rewarded.

The Person

The key skills and qualities required in the Technical Support Administrator role:

• Experience in telephone-based client assistance, admin and sales order processing is required.
• Professional communication skills, both verbal and written, to generate leads and reach targets.
• Strong attention to detail, with the ability to prioritise workload to achieve customer satisfaction.
• IT skills, with an aptitude at learning how to use new software systems.
• The ability to work well in a team, fulfilling responsibilities to a high standard.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

Technical Support Administrator - £18,000 + Bonus (OTE £21,000) - Bristol

The Role

Would you welcome the opportunity to join a growing Bristol-based software house in a Technical Support Administrator role? This a great opportunity for an enthusiastic, customer-focused individual with experience in telephone-based client assistance, admin and sales order processing.

Providing excellent customer service, problem solving and closely coordinating with other departments, the successful candidate will join a small team, reporting to the Group Technical Support Manager. Full training will be provided, leaving the successful candidate poised to grow the role.

The key responsibilities of the Technical Support Administrator role include, but are not limited to:

• Software support: Handling and resolving inbound calls and logging them on appropriate CRM systems; making outbound calls as scheduled; using screen-sharing technology to assist customers; providing internal support.
• Sales assistance: Assisting the sales team with prospects and new clients; delivering individual sales targets through self-generated leads.
• Administrative support: Dispatching sales contracts and digital software orders; raising sales invoices; managing direct debit processes including contacting subscribers who have not paid; distributing letters and emails to customers on a daily basis.

The Company

The company is an innovative and award-winning Bristol-based software house specialising in the construction sector. We pride ourselves on our continued ability to provide value-for-money software solutions that are rigorously tested by builders and professionals. Customer feedback is also important to us - as it inspires new features, which continue to enhance our position.

A mark of our success is that the company exceeded expectations during the last recession, as businesses turned to our value-for-money software solutions to save time, mitigate errors and improve profitability. Key to our success is our community spirit - the ideas of all staff are valued and rewarded.

The Person

The key skills and qualities required in the Technical Support Administrator role:

• Experience in telephone-based client assistance, admin and sales order processing is required.
• Professional communication skills, both verbal and written, to generate leads and reach targets.
• Strong attention to detail, with the ability to prioritise workload to achieve customer satisfaction.
• IT skills, with an aptitude at learning how to use new software systems.
• The ability to work well in a team, fulfilling responsibilities to a high standard.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

A well established client of mine based in Milton Keynes are looking for a Help Desk Administrator to join the team.

The successful individual will be responsible for providing the complete customer support function answering any customer enquiries as well liaising with the engineers.

Salary: £20,000

Hours: Full Time, Permanent

Location: Milton Keynes

Main Responsibilities:

• Act as the first point of contact for all customer enquiries
• Log all communication with customers ensuring you follow company guidelines
• Route calls to allocate field service engineers
• Ensure scheduled service visits are completed within their time frame keeping record
• Provide customers with estimated time of arrival
• Use outstanding call reports and all other necessary means to ensure response times to calls are kept to a minimum
• Manage the service engineers dairy accurately ensuring all information is accessible to the engineers
• Liaise with Operations Director and Stock Controller on stock requirements to ensure that the Engineers have thee necessary equipment
• Liaise with customers in connection to orders and despatch
• General administration, filing of all paperwork.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

A well established client of mine based in Milton Keynes are looking for a Help Desk Administrator to join the team.

The successful individual will be responsible for providing the complete customer support function answering any customer enquiries as well liaising with the engineers.

Salary: £20,000

Hours: Full Time, Permanent

Location: Milton Keynes

Main Responsibilities:

• Act as the first point of contact for all customer enquiries
• Log all communication with customers ensuring you follow company guidelines
• Route calls to allocate field service engineers
• Ensure scheduled service visits are completed within their time frame keeping record
• Provide customers with estimated time of arrival
• Use outstanding call reports and all other necessary means to ensure response times to calls are kept to a minimum
• Manage the service engineers dairy accurately ensuring all information is accessible to the engineers
• Liaise with Operations Director and Stock Controller on stock requirements to ensure that the Engineers have thee necessary equipment
• Liaise with customers in connection to orders and despatch
• General administration, filing of all paperwork.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

IT Support Technician

Role: IT Support Technician
Location: Telford
Salary: up to £24,000 DOE

Interviewing Immediately - Apply Now!

An opening has just been created to join the technical team of a well-established Academy based in Telford. Over the past few years, they have developed a dynamic environment, to nurture progression and development in all aspects of their Academy. They value diversity and individuality and are always pushing to be the best at what they do.

As part of the technical team, you are responsible for the day to day support of users, ensuring all systems are running as they should, providing technical support remotely and desk-side as well as liaising with partners and suppliers on IT related issues and contributing to the Academy Development Plan.

Working term time plus 4 weeks, you will be assisting and undertaking projects when necessary. Projects can range from classroom setups, to server upgrades, implementations, migrations, the list goes on! The right candidate will be driven and passionate about technology. Having experience in the education sector would be beneficial but isn't necessary.

Technical Skills:

** Active Directory / Group Policies
** Networking - DNS, DHCP, TCP/IP, Firewalls
** WSUS
**Office 365 / Exchange Server
** Windows Server 2012 / 2016
** VMWare / Hyper-V
** Anti-Virus Software
** Network Infrastructure

Interviews are taking place immediately so if you are looking to take your career to the next level, then please do not hesitate and APPLY NOW! Alternatively, you can contact Kimberley Hulme directly on .

IT Support Technician

Role: IT Support Technician
Location: Telford
Salary: up to £24,000 DOE

Interviewing Immediately - Apply Now!

An opening has just been created to join the technical team of a well-established Academy based in Telford. Over the past few years, they have developed a dynamic environment, to nurture progression and development in all aspects of their Academy. They value diversity and individuality and are always pushing to be the best at what they do.

As part of the technical team, you are responsible for the day to day support of users, ensuring all systems are running as they should, providing technical support remotely and desk-side as well as liaising with partners and suppliers on IT related issues and contributing to the Academy Development Plan.

Working term time plus 4 weeks, you will be assisting and undertaking projects when necessary. Projects can range from classroom setups, to server upgrades, implementations, migrations, the list goes on! The right candidate will be driven and passionate about technology. Having experience in the education sector would be beneficial but isn't necessary.

Technical Skills:

** Active Directory / Group Policies
** Networking - DNS, DHCP, TCP/IP, Firewalls
** WSUS
**Office 365 / Exchange Server
** Windows Server 2012 / 2016
** VMWare / Hyper-V
** Anti-Virus Software
** Network Infrastructure

Interviews are taking place immediately so if you are looking to take your career to the next level, then please do not hesitate and APPLY NOW! Alternatively, you can contact Kimberley Hulme directly on .

Role – Field IT Technician
Salary – £20,000 - £26,000 per annum + car allowance Location – Witney, Oxfordshire
Benefits: Company Pension

Are you a dynamic Field ICT Technician looking for your next exciting opportunity?
Atlas Employment are delighted to be working with our client based in Witney, Oxfordshire who require a dynamic Field Support Technician.  The purpose of this role is maintaining a high level of support for the company's customers working closely with the Support and Engineering Department and visiting customer sites and via the ICT Support desk.  This role will involve 3 days in the field and 2 days  within the office.

What will you be doing as a Field Support Technician?

• Communicating effectively with the customers and the company in a professional manner
• Diagnosing and fixing of various ICT system issues or escalating them where appropriate
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Resolving critical issues if a major outage occurs on a customer site
• Helping manage (open, close, update) service desk tickets which are relevant to the site visit
• Answering the support phone line and responding to customer emails
• Remote monitoring, diagnosis and fix of various ICT System issues
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Handling of hardware support requests by arranging replacements or repairs for customers
• Helping manage (open, close, update) Service Desk tickets as they are added and be able  to prioritise issues and escalate where required

You should apply for the role of Field Support Technician if you have...

• 2nd Line Support experience
• Knowledge of Microsoft Office 365 and Windows 10
• Experience diagnosing IT faults
• Managing Helpdesk Certificates
• Strong communication skills
• Customer Service Skills
• Full UK Driving Licence

Easy transport routes from; Witney, Oxford, Kidlington, Woodstock, Burford, Eynsham, Bicester, Bourton-on-the-Water, Shipton-under-Wychwood, Caterton, Abingdon

Job Type – Permanent
Status – Full-Time (40 hours)
Ref.No – LW3
INDHP

If you think you may be a suitable candidate for the Field Support Technician role, please contact Lexi Whitburn at Atlas Employment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Atlas Employment, Howbery Business Park, Wallingford, Oxon, OX10 8BA, Tel

This description may have been e-mailed to us or may have been produced using an OCR process from a scanned document. While every attempt has been made to ensure that the contents are as near as possible to the original, some errors of formatting or spelling may have been introduced

Role – Field IT Technician
Salary – £20,000 - £26,000 per annum + car allowance Location – Witney, Oxfordshire
Benefits: Company Pension

Are you a dynamic Field ICT Technician looking for your next exciting opportunity?
Atlas Employment are delighted to be working with our client based in Witney, Oxfordshire who require a dynamic Field Support Technician.  The purpose of this role is maintaining a high level of support for the company's customers working closely with the Support and Engineering Department and visiting customer sites and via the ICT Support desk.  This role will involve 3 days in the field and 2 days  within the office.

What will you be doing as a Field Support Technician?

• Communicating effectively with the customers and the company in a professional manner
• Diagnosing and fixing of various ICT system issues or escalating them where appropriate
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Resolving critical issues if a major outage occurs on a customer site
• Helping manage (open, close, update) service desk tickets which are relevant to the site visit
• Answering the support phone line and responding to customer emails
• Remote monitoring, diagnosis and fix of various ICT System issues
• Doing day to day tasks for customers, including updating anti-virus systems and applying windows updates
• Handling of hardware support requests by arranging replacements or repairs for customers
• Helping manage (open, close, update) Service Desk tickets as they are added and be able  to prioritise issues and escalate where required

You should apply for the role of Field Support Technician if you have...

• 2nd Line Support experience
• Knowledge of Microsoft Office 365 and Windows 10
• Experience diagnosing IT faults
• Managing Helpdesk Certificates
• Strong communication skills
• Customer Service Skills
• Full UK Driving Licence

Easy transport routes from; Witney, Oxford, Kidlington, Woodstock, Burford, Eynsham, Bicester, Bourton-on-the-Water, Shipton-under-Wychwood, Caterton, Abingdon

Job Type – Permanent
Status – Full-Time (40 hours)
Ref.No – LW3
INDHP

If you think you may be a suitable candidate for the Field Support Technician role, please contact Lexi Whitburn at Atlas Employment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Atlas Employment, Howbery Business Park, Wallingford, Oxon, OX10 8BA, Tel

This description may have been e-mailed to us or may have been produced using an OCR process from a scanned document. While every attempt has been made to ensure that the contents are as near as possible to the original, some errors of formatting or spelling may have been introduced