Stephenson Harwood is a law firm with 1100+ people worldwide, including more than 180 partners. Our headquarters are in London, with 10 offices across Asia, Europe and the Middle East.

We are currently seeking an IT Systems Tester to join our IT Department.

There are currently around 50 employees in the Information Technology team and this role will report to the IT Governance & Assurance Manager. This role is vital to assuring that project changes, software releases containing security patches, fixes to defects and enhancement requests, and end user expectations are known and managed throughout all lifecycles.

This role is an integral team member supporting all other key IT functions: IT Support,
Information Security, Infrastructure, Projects, IT Risk Management, Event Management,
Release Management and Service Transition.

Main responsibilities

• Gap analysis of current scripts and new scripts required for testing of software releases, IT Changes and project lifecycles
• Creation and execution of test cases following documented user scenarios and personas
• System, integration and regression testing
• Detect and manage all defects in ServiceNow, agreeing priority and remediation actions with stakeholders
• Ensure appropriate testing is conducted to establish the User Experience, driving user adoption and change
• Use performance management tools to measure against key metrics through all pre-production lifecycles
• Ensure risks are raised promptly with project managers and
  stakeholders
• Manages the testing acceptance including business sign off
• Working towards departmental and project deadlines
• Provide timely feedback to colleagues to recognise achievements and areas of improvement
• Presenting / communicating findings to project teams, technical and non-technical colleagues
• Provide support and documentation

Attributes / skills required

• The candidate must possess good knowledge of Microsoft packages and common legal applications
• Experience of defect management and application performance tools e.g. ServiceNow, Lakeside Systrack, Jira
• Service focused attitude and professional manner, appropriate for a commercial law firm
• Confident and clear communication (verbal and written) with people at all levels of the business hierarchy
• Able to lead, motivate and develop a team with a clear, concise and politely assertive manner
• Able to use initiative and make suggestions to change processes where required
• Able to respond quickly to requests, manage time effectively, and work under pressure
• Proactive nature, hardworking, able to structure own work and work unaccompanied when required
• Well organised, with good time management skills and adherence to agreed milestones and deadlines
• High level of accuracy and attention to detail
• Previous experience in a legal or other professional services firm/partnership structure

Experience required

• Previous legal experience is preferred

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.

The Firm

We are proud to be an equal opportunity employer, committed to a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, disability, culture or any other protected characteristics. We aim to create a culture where everyone has the freedom to be themselves, and are valued for their strengths and unique perspectives. That's how we unlock our entrepreneurial spirit, advising our clients with top-performing teams.

We strive for inclusive recruitment practices so that you have all that you need to be successful. Please do let us know if you require any reasonable adjustments during the application or interview process.

Please note that we do not accept speculative applications from agencies.

Stephenson Harwood is a law firm with 1100+ people worldwide, including more than 180 partners. Our headquarters are in London, with 10 offices across Asia, Europe and the Middle East.

We are currently seeking an IT Systems Tester to join our IT Department.

There are currently around 50 employees in the Information Technology team and this role will report to the IT Governance & Assurance Manager. This role is vital to assuring that project changes, software releases containing security patches, fixes to defects and enhancement requests, and end user expectations are known and managed throughout all lifecycles.

This role is an integral team member supporting all other key IT functions: IT Support,
Information Security, Infrastructure, Projects, IT Risk Management, Event Management,
Release Management and Service Transition.

Main responsibilities

• Gap analysis of current scripts and new scripts required for testing of software releases, IT Changes and project lifecycles
• Creation and execution of test cases following documented user scenarios and personas
• System, integration and regression testing
• Detect and manage all defects in ServiceNow, agreeing priority and remediation actions with stakeholders
• Ensure appropriate testing is conducted to establish the User Experience, driving user adoption and change
• Use performance management tools to measure against key metrics through all pre-production lifecycles
• Ensure risks are raised promptly with project managers and
  stakeholders
• Manages the testing acceptance including business sign off
• Working towards departmental and project deadlines
• Provide timely feedback to colleagues to recognise achievements and areas of improvement
• Presenting / communicating findings to project teams, technical and non-technical colleagues
• Provide support and documentation

Attributes / skills required

• The candidate must possess good knowledge of Microsoft packages and common legal applications
• Experience of defect management and application performance tools e.g. ServiceNow, Lakeside Systrack, Jira
• Service focused attitude and professional manner, appropriate for a commercial law firm
• Confident and clear communication (verbal and written) with people at all levels of the business hierarchy
• Able to lead, motivate and develop a team with a clear, concise and politely assertive manner
• Able to use initiative and make suggestions to change processes where required
• Able to respond quickly to requests, manage time effectively, and work under pressure
• Proactive nature, hardworking, able to structure own work and work unaccompanied when required
• Well organised, with good time management skills and adherence to agreed milestones and deadlines
• High level of accuracy and attention to detail
• Previous experience in a legal or other professional services firm/partnership structure

Experience required

• Previous legal experience is preferred

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.

The Firm

We are proud to be an equal opportunity employer, committed to a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, disability, culture or any other protected characteristics. We aim to create a culture where everyone has the freedom to be themselves, and are valued for their strengths and unique perspectives. That's how we unlock our entrepreneurial spirit, advising our clients with top-performing teams.

We strive for inclusive recruitment practices so that you have all that you need to be successful. Please do let us know if you require any reasonable adjustments during the application or interview process.

Please note that we do not accept speculative applications from agencies.

Quest Employment are currently looking for a Customer Support Analyst to join our well established Client based in Moulton Park, Northampton. You will be experienced in Customer Service and join an existing team of IT Analysts working on a Service Desk delivering an application support service to new and existing clients.

Duties and Responsibilities:

-        Provide a single point of contact for all clients through a variety of channels including helpdesk portal, telephone and email

-        Take calls, raise tickets, resolve tickets or triage to relevant teams or 3rd party suppliers

-        Deliver a professional level of support and high level of first line resolution within SLAs

-        Carry out initial troubleshooting and diagnostic’s

-        Recognising repetitive issues and trend and raising awareness

-        Updating Support forums

-        Ensuring the Service Desk logging system is kept up to date and accurate

The ideal candidate:

-        Experience of application support

-        Previous experience in the education sector (preferred)

-        The desire to learn

-        Exceptional customer service

-        Proven experience of working in an IT Service Desk/Helpdesk/Support environment

-        Ability to diagnose and investigate any IT related issues

-        Proven experience of managing incidents through resolution or escalation

This is an exciting opportunity to work in a growing company, who can offer flexible remote/home working conditions, dedicated training and development, 25 days annual leave exclusive of bank holidays and free on site parking

Hours of work are based on a 37.5 hour week on a rotating shift pattern:

-        06.00-14.00

-        08.00-1600

-        10.00-1800

Some Sunday mornings (06.00-13.00) will be required to assist some of their international clients, this will be done in rotation with colleague (approx. 2/3 per year), in which additional salary benefits and time off in lieu is rewarded.

If this sounds like this could be your next role, then do not hesitate and apply today. Send your CV to or call for a further confidential discussion.

Quest Employment are currently looking for a Customer Support Analyst to join our well established Client based in Moulton Park, Northampton. You will be experienced in Customer Service and join an existing team of IT Analysts working on a Service Desk delivering an application support service to new and existing clients.

Duties and Responsibilities:

-        Provide a single point of contact for all clients through a variety of channels including helpdesk portal, telephone and email

-        Take calls, raise tickets, resolve tickets or triage to relevant teams or 3rd party suppliers

-        Deliver a professional level of support and high level of first line resolution within SLAs

-        Carry out initial troubleshooting and diagnostic’s

-        Recognising repetitive issues and trend and raising awareness

-        Updating Support forums

-        Ensuring the Service Desk logging system is kept up to date and accurate

The ideal candidate:

-        Experience of application support

-        Previous experience in the education sector (preferred)

-        The desire to learn

-        Exceptional customer service

-        Proven experience of working in an IT Service Desk/Helpdesk/Support environment

-        Ability to diagnose and investigate any IT related issues

-        Proven experience of managing incidents through resolution or escalation

This is an exciting opportunity to work in a growing company, who can offer flexible remote/home working conditions, dedicated training and development, 25 days annual leave exclusive of bank holidays and free on site parking

Hours of work are based on a 37.5 hour week on a rotating shift pattern:

-        06.00-14.00

-        08.00-1600

-        10.00-1800

Some Sunday mornings (06.00-13.00) will be required to assist some of their international clients, this will be done in rotation with colleague (approx. 2/3 per year), in which additional salary benefits and time off in lieu is rewarded.

If this sounds like this could be your next role, then do not hesitate and apply today. Send your CV to or call for a further confidential discussion.

Based in Pembury, Tunbridge Wells and founded in 1998, this successful software provider is a market leader in the provision of recruitment software to organisations across 26 countries. Due to continued success, there is an exciting opportunity for an IT Helpdesk / Service Desk Analyst to join their office based IT support team, providing 1st Line support to customers coupled with a high level of customer service. It is essential that you are able to work under pressure and possess good customer service skills as well as having a logical and methodical approach to troubleshooting.

You will work within a close team of Support Desk Analysts to assist clients with technical issues and answer queries on software via telephone and email. You may also be required to support the internal IT Infrastructure to troubleshoot colleagues’ issues with hardware and software and assist with maintaining internal Windows and Linux servers. You will be able to absorb knowledge on a wide range of systems and software, ensuring you are able to perform the role with confidence when responding to issues and able to demonstrate a high level of customer service.

Training will be provided although ideal candidates will have some relevant IT Helpdesk experience and IT related qualifications to A Level or degree standard; ideally coupled with knowledge of SQL. Career development is encouraged and there are excellent opportunities for progression.

Duties

• Respond to client requests for technical support in a timely manner by email or telephone
• Offer guidance on how-to questions from clients by email or telephone as appropriate.
• Document all issues raised within the logging system with clarity for others to utilise
• Assess and prioritise issues within the queue to ensure that the more critical issues are resolved as a matter of urgency.
• Raise bugs within the system as and when identified, ensuring this has a thorough description to assist the development and testing teams when working to a resolution.
• Where possible, identify if a client may benefit from additional discussions with their Client Relations Associate or if there is an additional tool that may benefit them.
• Work with the service desk team to ensure everyone has a balanced workload, offering to assist or takeover issues as they progress.

Benefits

• £20,000 - £22,000 per annum(dependent on experience)
• Professional development via technical qualifications by Microsoft, MTA Database Administrator Fundamentals
• 23 days’ annual leave rising to 25 days after 5 years’ service (including 3 days to be taken between Christmas and New Year)
• Corporate Social Responsibility policy of 1 day’s volunteering per year with one of our local charity partners (optional)
• Multiple companywide, paid-for team building activities each year, both in and out of work hours (2018’s included escape rooms and bowling)
• Employee voice listened to with an increase in our 2018 employee engagement score to 91%
• Casual dress code unless client facing
• On-site parking
• Break room with TV and pool table, tea, coffee and fresh fruit

Can all applicants please apply attaching an up to date CV in Word format.

Based in Pembury, Tunbridge Wells and founded in 1998, this successful software provider is a market leader in the provision of recruitment software to organisations across 26 countries. Due to continued success, there is an exciting opportunity for an IT Helpdesk / Service Desk Analyst to join their office based IT support team, providing 1st Line support to customers coupled with a high level of customer service. It is essential that you are able to work under pressure and possess good customer service skills as well as having a logical and methodical approach to troubleshooting.

You will work within a close team of Support Desk Analysts to assist clients with technical issues and answer queries on software via telephone and email. You may also be required to support the internal IT Infrastructure to troubleshoot colleagues’ issues with hardware and software and assist with maintaining internal Windows and Linux servers. You will be able to absorb knowledge on a wide range of systems and software, ensuring you are able to perform the role with confidence when responding to issues and able to demonstrate a high level of customer service.

Training will be provided although ideal candidates will have some relevant IT Helpdesk experience and IT related qualifications to A Level or degree standard; ideally coupled with knowledge of SQL. Career development is encouraged and there are excellent opportunities for progression.

Duties

• Respond to client requests for technical support in a timely manner by email or telephone
• Offer guidance on how-to questions from clients by email or telephone as appropriate.
• Document all issues raised within the logging system with clarity for others to utilise
• Assess and prioritise issues within the queue to ensure that the more critical issues are resolved as a matter of urgency.
• Raise bugs within the system as and when identified, ensuring this has a thorough description to assist the development and testing teams when working to a resolution.
• Where possible, identify if a client may benefit from additional discussions with their Client Relations Associate or if there is an additional tool that may benefit them.
• Work with the service desk team to ensure everyone has a balanced workload, offering to assist or takeover issues as they progress.

Benefits

• £20,000 - £22,000 per annum(dependent on experience)
• Professional development via technical qualifications by Microsoft, MTA Database Administrator Fundamentals
• 23 days’ annual leave rising to 25 days after 5 years’ service (including 3 days to be taken between Christmas and New Year)
• Corporate Social Responsibility policy of 1 day’s volunteering per year with one of our local charity partners (optional)
• Multiple companywide, paid-for team building activities each year, both in and out of work hours (2018’s included escape rooms and bowling)
• Employee voice listened to with an increase in our 2018 employee engagement score to 91%
• Casual dress code unless client facing
• On-site parking
• Break room with TV and pool table, tea, coffee and fresh fruit

Can all applicants please apply attaching an up to date CV in Word format.

Based in Pembury, Tunbridge Wells and founded in 1998, this successful software provider is a market leader in the provision of recruitment software to organisations across 26 countries. Due to continued success, there is an exciting opportunity for an IT Helpdesk / Service Desk Analyst to join their office based IT support team, providing 1st Line support to customers coupled with a high level of customer service. It is essential that you are able to work under pressure and possess good customer service skills as well as having a logical and methodical approach to troubleshooting.

You will work within a close team of Support Desk Analysts to assist clients with technical issues and answer queries on software via telephone and email. You may also be required to support the internal IT Infrastructure to troubleshoot colleagues’ issues with hardware and software and assist with maintaining internal Windows and Linux servers. You will be able to absorb knowledge on a wide range of systems and software, ensuring you are able to perform the role with confidence when responding to issues and able to demonstrate a high level of customer service.

Training will be provided although ideal candidates will have some relevant IT Helpdesk experience and IT related qualifications to A Level or degree standard; ideally coupled with knowledge of SQL. Career development is encouraged and there are excellent opportunities for progression.

Duties

• Respond to client requests for technical support in a timely manner by email or telephone
• Offer guidance on how-to questions from clients by email or telephone as appropriate.
• Document all issues raised within the logging system with clarity for others to utilise
• Assess and prioritise issues within the queue to ensure that the more critical issues are resolved as a matter of urgency.
• Raise bugs within the system as and when identified, ensuring this has a thorough description to assist the development and testing teams when working to a resolution.
• Where possible, identify if a client may benefit from additional discussions with their Client Relations Associate or if there is an additional tool that may benefit them.
• Work with the service desk team to ensure everyone has a balanced workload, offering to assist or takeover issues as they progress.

Benefits

• £20,000 - £22,000 per annum(dependent on experience)
• Professional development via technical qualifications by Microsoft, MTA Database Administrator Fundamentals
• 23 days’ annual leave rising to 25 days after 5 years’ service (including 3 days to be taken between Christmas and New Year)
• Corporate Social Responsibility policy of 1 day’s volunteering per year with one of our local charity partners (optional)
• Multiple companywide, paid-for team building activities each year, both in and out of work hours (2018’s included escape rooms and bowling)
• Employee voice listened to with an increase in our 2018 employee engagement score to 91%
• Casual dress code unless client facing
• On-site parking
• Break room with TV and pool table, tea, coffee and fresh fruit

Can all applicants please apply attaching an up to date CV in Word format.

Based in Pembury, Tunbridge Wells and founded in 1998, this successful software provider is a market leader in the provision of recruitment software to organisations across 26 countries. Due to continued success, there is an exciting opportunity for an IT Helpdesk / Service Desk Analyst to join their office based IT support team, providing 1st Line support to customers coupled with a high level of customer service. It is essential that you are able to work under pressure and possess good customer service skills as well as having a logical and methodical approach to troubleshooting.

You will work within a close team of Support Desk Analysts to assist clients with technical issues and answer queries on software via telephone and email. You may also be required to support the internal IT Infrastructure to troubleshoot colleagues’ issues with hardware and software and assist with maintaining internal Windows and Linux servers. You will be able to absorb knowledge on a wide range of systems and software, ensuring you are able to perform the role with confidence when responding to issues and able to demonstrate a high level of customer service.

Training will be provided although ideal candidates will have some relevant IT Helpdesk experience and IT related qualifications to A Level or degree standard; ideally coupled with knowledge of SQL. Career development is encouraged and there are excellent opportunities for progression.

Duties

• Respond to client requests for technical support in a timely manner by email or telephone
• Offer guidance on how-to questions from clients by email or telephone as appropriate.
• Document all issues raised within the logging system with clarity for others to utilise
• Assess and prioritise issues within the queue to ensure that the more critical issues are resolved as a matter of urgency.
• Raise bugs within the system as and when identified, ensuring this has a thorough description to assist the development and testing teams when working to a resolution.
• Where possible, identify if a client may benefit from additional discussions with their Client Relations Associate or if there is an additional tool that may benefit them.
• Work with the service desk team to ensure everyone has a balanced workload, offering to assist or takeover issues as they progress.

Benefits

• £20,000 - £22,000 per annum(dependent on experience)
• Professional development via technical qualifications by Microsoft, MTA Database Administrator Fundamentals
• 23 days’ annual leave rising to 25 days after 5 years’ service (including 3 days to be taken between Christmas and New Year)
• Corporate Social Responsibility policy of 1 day’s volunteering per year with one of our local charity partners (optional)
• Multiple companywide, paid-for team building activities each year, both in and out of work hours (2018’s included escape rooms and bowling)
• Employee voice listened to with an increase in our 2018 employee engagement score to 91%
• Casual dress code unless client facing
• On-site parking
• Break room with TV and pool table, tea, coffee and fresh fruit

Can all applicants please apply attaching an up to date CV in Word format.

Role: Creative Designer (Jnr/Mid/Snr) Roles Available

Location: Burton-on-Trent

Salary: Depending on experience

You will support the marketing department by assisting with the implementation of the marketing strategy, from a digital design aspect. Improving guest journeys and building assets for our web, email, social and ad channels.

Responsibilities:

• Design and build responsive and engaging promotional email marketing campaigns.
• Design and create static and animated banners for social / display / remarketing campaigns.
• Develop and implement design concepts in a timely manner.
• Work closely with the Marketing team to bring our campaigns to life and increase engagement.
• Keep abreast of creative and UX trends inside and outside of the travel industry to maximise impact and engagement.
• Create and implement promotional banners for the website.
• Shape other ad-hoc digital assets and artwork such as villa signage, handbooks etc.
• Shape the brand guidelines and produce the relevant documentation.

Requirements:

• Advanced knowledge of Photoshop, InDesign, Illustrator.
• Experience designing and building best practice email marketing campaigns.
• An understanding of the latest UX best practices.
• Experience using basic CMS systems such as Wordpress or Drupal.
• An understanding of the differences between designing for digital vs print media.
• Outstanding attention to detail.
• Strong communication skills with confidence to pitch new ideas.
• Strong organisation and time management skills.

Please contact me on or send you CV to james(dot)round(at)applauseit(dot)co(dot)uk

Role: Creative Designer (Jnr/Mid/Snr) Roles Available

Location: Burton-on-Trent

Salary: Depending on experience

You will support the marketing department by assisting with the implementation of the marketing strategy, from a digital design aspect. Improving guest journeys and building assets for our web, email, social and ad channels.

Responsibilities:

• Design and build responsive and engaging promotional email marketing campaigns.
• Design and create static and animated banners for social / display / remarketing campaigns.
• Develop and implement design concepts in a timely manner.
• Work closely with the Marketing team to bring our campaigns to life and increase engagement.
• Keep abreast of creative and UX trends inside and outside of the travel industry to maximise impact and engagement.
• Create and implement promotional banners for the website.
• Shape other ad-hoc digital assets and artwork such as villa signage, handbooks etc.
• Shape the brand guidelines and produce the relevant documentation.

Requirements:

• Advanced knowledge of Photoshop, InDesign, Illustrator.
• Experience designing and building best practice email marketing campaigns.
• An understanding of the latest UX best practices.
• Experience using basic CMS systems such as Wordpress or Drupal.
• An understanding of the differences between designing for digital vs print media.
• Outstanding attention to detail.
• Strong communication skills with confidence to pitch new ideas.
• Strong organisation and time management skills.

Please contact me on or send you CV to james(dot)round(at)applauseit(dot)co(dot)uk