A global technology/engineering company based near Horsham, Sussex is seeking a Technical Support Engineer to provide direct software and hardware technical support to customers, distributors and internal departments.

This role is paying up to £30,000 plus benefits.

The successful Technical Support Engineer will have a keen interest and experience working with software applications and electromechanical hardware in a customer facing environment and enjoy using their own initiative to solve technical problems.

You will be first line support to internal sales teams, distribution partners and end users, globally.

You will need to respond to requests via telephone, email, or face to face interactions, making sure issues are logged and progressed using CRM databases and spreadsheets.  You will have to analyse and diagnose problems and respond with appropriate solutions to the end user.

The ideal candidate will need to have:

• A strong interest in software, mechanical, and hardware engineering

• Excellent computer skills, specifically MS Office applications with a good knowledge of Windows operating systems structure

• Analytical and problem-solving skills

• Excellent communication and customer service skills with a helpful and professional manner

• An organized approach to work, capable of managing multiple priorities

• A minimum of A-Level qualifications or completed an apprenticeship in a technical subject.

A global technology/engineering company based near Horsham, Sussex is seeking a Technical Support Engineer to provide direct software and hardware technical support to customers, distributors and internal departments.

This role is paying up to £30,000 plus benefits.

The successful Technical Support Engineer will have a keen interest and experience working with software applications and electromechanical hardware in a customer facing environment and enjoy using their own initiative to solve technical problems.

You will be first line support to internal sales teams, distribution partners and end users, globally.

You will need to respond to requests via telephone, email, or face to face interactions, making sure issues are logged and progressed using CRM databases and spreadsheets.  You will have to analyse and diagnose problems and respond with appropriate solutions to the end user.

The ideal candidate will need to have:

• A strong interest in software, mechanical, and hardware engineering

• Excellent computer skills, specifically MS Office applications with a good knowledge of Windows operating systems structure

• Analytical and problem-solving skills

• Excellent communication and customer service skills with a helpful and professional manner

• An organized approach to work, capable of managing multiple priorities

• A minimum of A-Level qualifications or completed an apprenticeship in a technical subject.

To provide support, as part of the remote based National IT Helpdesk team, resolving tickets raised by email, telephone and service manager, for IT related issues raised by staff regardless of the location. To log and keep calls up to date using the software provided and be able to support staff through various methods to diagnose and resolve issues.

The hours of operation of this service will be 8am till 6pm, comprising two shifts of 08:00 to16:30 and 09:30 to 18:00

In addition to providing Helpdesk support there will be occasions where the successful candidate is required to support and work out of other RSM Offices.

Responsibilities

• Respond to queries raised via the National Helpdesk telephone number, email, and through service manager
• Troubleshoot and seek to resolve to completion all reported IT issues that can be resolved remotely.
• Liaise / escalate calls to office-based members of the IT support team when issues need hands on attendance to resolve them
• Liaise / escalate calls to National IT teams and Regional Managers as appropriate
• Assist users with access to, and use of, all relevant applications
• Maintain security of the systems as defined by the Director of IT
• Applying the Starters/Leavers Process in conjunction with HR
• Assist the local office-based IT support staff to conduct remote New Starter Inductions where required
• Promote and implement only National IT Standards as set by the IT Faculty, and ensure they are complied with
• Regular updates on progress to the Regional Manager

Skills/Experience

• The use of a centralised helpdesk calls logging environment, Service Manager preferred
• Experience of working in a professional practice environment
• Excellent communication skills - particularly telephone and written
• The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
• Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS
• Familiar with Citrix/Terminal services-based technologies
• Backup and restore procedures using Enterprise level solutions.
• A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
• Good knowledge of Office 365 is essential
• Excellent problem solving and diagnosis skills
• Able to prioritise and manage conflicting demands
• Working knowledge of working in a virtualised environment
• Thorough understanding of file access and management in a WAN / LAN environment
• Familiar with wireless networks and networking
• Ability to work to tight deadlines

?Attributes

• Customer Focused Attitude
• Excellent communication & Interpersonal skills
• Good team player
• Good end user skills
• Smart appearance
• Must have a flexible working attitude in regard to hours and location
• Diplomatic
• Inquisitive
• Desire to learn
• Self -motivated
• Self-confident
• Able to work under pressure
• Ability to train and assist users

To provide support, as part of the remote based National IT Helpdesk team, resolving tickets raised by email, telephone and service manager, for IT related issues raised by staff regardless of the location. To log and keep calls up to date using the software provided and be able to support staff through various methods to diagnose and resolve issues.

The hours of operation of this service will be 8am till 6pm, comprising two shifts of 08:00 to16:30 and 09:30 to 18:00

In addition to providing Helpdesk support there will be occasions where the successful candidate is required to support and work out of other RSM Offices.

Responsibilities

• Respond to queries raised via the National Helpdesk telephone number, email, and through service manager
• Troubleshoot and seek to resolve to completion all reported IT issues that can be resolved remotely.
• Liaise / escalate calls to office-based members of the IT support team when issues need hands on attendance to resolve them
• Liaise / escalate calls to National IT teams and Regional Managers as appropriate
• Assist users with access to, and use of, all relevant applications
• Maintain security of the systems as defined by the Director of IT
• Applying the Starters/Leavers Process in conjunction with HR
• Assist the local office-based IT support staff to conduct remote New Starter Inductions where required
• Promote and implement only National IT Standards as set by the IT Faculty, and ensure they are complied with
• Regular updates on progress to the Regional Manager

Skills/Experience

• The use of a centralised helpdesk calls logging environment, Service Manager preferred
• Experience of working in a professional practice environment
• Excellent communication skills - particularly telephone and written
• The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
• Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS
• Familiar with Citrix/Terminal services-based technologies
• Backup and restore procedures using Enterprise level solutions.
• A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
• Good knowledge of Office 365 is essential
• Excellent problem solving and diagnosis skills
• Able to prioritise and manage conflicting demands
• Working knowledge of working in a virtualised environment
• Thorough understanding of file access and management in a WAN / LAN environment
• Familiar with wireless networks and networking
• Ability to work to tight deadlines

?Attributes

• Customer Focused Attitude
• Excellent communication & Interpersonal skills
• Good team player
• Good end user skills
• Smart appearance
• Must have a flexible working attitude in regard to hours and location
• Diplomatic
• Inquisitive
• Desire to learn
• Self -motivated
• Self-confident
• Able to work under pressure
• Ability to train and assist users

An exciting and rewarding opportunity to join my client based in Wakefield, West Yorkshire as a IT Technician.

Key Tasks & Responsibilities:

• Monitoring of Support Calls
• Troubleshooting user problems
• Supervision of IT Apprentices
• Monitor and maintain all IT services including maintenance schedules and safety checks
• Ensure all network services are up and running

Qualifications & Experience:

• 1-2 years commercial experience within an IT support capacity
• Professional IT qualification (CompTIA A+, Microsoft MCP, Apple ACSP)

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.

An exciting and rewarding opportunity to join my client based in Wakefield, West Yorkshire as a IT Technician.

Key Tasks & Responsibilities:

• Monitoring of Support Calls
• Troubleshooting user problems
• Supervision of IT Apprentices
• Monitor and maintain all IT services including maintenance schedules and safety checks
• Ensure all network services are up and running

Qualifications & Experience:

• 1-2 years commercial experience within an IT support capacity
• Professional IT qualification (CompTIA A+, Microsoft MCP, Apple ACSP)

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.

Castle Technology Division are looking for an IT Technician in Central Scarborough to join the ICT team to provide high quality support to over 1,000 users. The right candidate will be in a Help Desk role resolving both hardware and software issues including Windows, Servers and Wi-Fi as well as maintaining the desktops, laptops and mobile phones.

Responsibilities

• Deal with a range of IT issues across the whole site
• Provide help and support with G Suite
• Day to day maintenance and set up of new desktops, laptops and mobile phones
• Supporting a large user data base with passwords, security, and server support
• Deal with issues over the phone as well as face to face
• Work as part of the IT team to provide excellent support across the whole site

Requirements

• Previous experience in an IT technician, help desk role or similar would be advantageous
• Have up to date technical knowledge, and both hardware and software applications
• Have experience setting up equipment
• Have an NVQ level 3 or similar in in an IT or computer-based subject
• Previous experience within an IT role is essential

Benefits

• Office hours, Monday to Friday - no weekend work required
• Central Scarborough location
• Good pension contribution
• The opportunity to work as part of a friendly team

If you are interested in apply for this role or would like to hear more, please send your CV to or call Sophie on

Castle Employment Group is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

Due to the high volume of candidates that apply for our applications, we are unable to get in touch with every application. Therefore, if you haven't heard from one of our consultants within 7 days, please assume your application has been unsuccessful.

Castle Technology Division are looking for an IT Technician in Central Scarborough to join the ICT team to provide high quality support to over 1,000 users. The right candidate will be in a Help Desk role resolving both hardware and software issues including Windows, Servers and Wi-Fi as well as maintaining the desktops, laptops and mobile phones.

Responsibilities

• Deal with a range of IT issues across the whole site
• Provide help and support with G Suite
• Day to day maintenance and set up of new desktops, laptops and mobile phones
• Supporting a large user data base with passwords, security, and server support
• Deal with issues over the phone as well as face to face
• Work as part of the IT team to provide excellent support across the whole site

Requirements

• Previous experience in an IT technician, help desk role or similar would be advantageous
• Have up to date technical knowledge, and both hardware and software applications
• Have experience setting up equipment
• Have an NVQ level 3 or similar in in an IT or computer-based subject
• Previous experience within an IT role is essential

Benefits

• Office hours, Monday to Friday - no weekend work required
• Central Scarborough location
• Good pension contribution
• The opportunity to work as part of a friendly team

If you are interested in apply for this role or would like to hear more, please send your CV to or call Sophie on

Castle Employment Group is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

Due to the high volume of candidates that apply for our applications, we are unable to get in touch with every application. Therefore, if you haven't heard from one of our consultants within 7 days, please assume your application has been unsuccessful.

Our client is seeking an Inside Sales Engineer to join their team in Theale, Reading.

The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
You will be responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for commercial and technical issues to assure complete customer satisfaction.

Primary Responsibilities:
• Assist outside sales team in executing and achieving their territory and market business plans
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with customers, partners and team via phone and email
• Occasional travel as needed with outside Sales Team to support presentation and trade show activities
• Maintain high level of product knowledge and application
• Listen, understand and convey customer requirements
• Resolve customer issues working closely with headquarters to triage and monitor customer technical issues
• Maintain professional business relationships with target or assigned accounts
• Provide status of ongoing projects and future projects
• Identify and communicate customer's needs and sales opportunities to help future growth

Qualifications Required:
• Proficient in Microsoft Office
• Working knowledge of Linux
• Customer Service or Sales Support experience.
• Proficiency with CRM/Database tools
• Knowledge of working with and supporting various Microsoft operating systems. (Server 2008/2012/2016, windows 7/10/10 IOT)
• Working knowledge of building test servers with basic understanding of network protocols and DHCP and DNS setup.
• Virtualisation protocol Administration knowledge e.g. Citrix/VMWare/Microsoft RDS.
• Ability to replicate customer issues and logically work towards a solution.
• Experience working with thin clients would be beneficial.
• Remote deployment knowledge would also be beneficial.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

Would suit someone who is looking for Technical Support, Helpdesk, IT Support, Internal IT Sales, Technical Advisor

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Our client is seeking an Inside Sales Engineer to join their team in Theale, Reading.

The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
You will be responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for commercial and technical issues to assure complete customer satisfaction.

Primary Responsibilities:
• Assist outside sales team in executing and achieving their territory and market business plans
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with customers, partners and team via phone and email
• Occasional travel as needed with outside Sales Team to support presentation and trade show activities
• Maintain high level of product knowledge and application
• Listen, understand and convey customer requirements
• Resolve customer issues working closely with headquarters to triage and monitor customer technical issues
• Maintain professional business relationships with target or assigned accounts
• Provide status of ongoing projects and future projects
• Identify and communicate customer's needs and sales opportunities to help future growth

Qualifications Required:
• Proficient in Microsoft Office
• Working knowledge of Linux
• Customer Service or Sales Support experience.
• Proficiency with CRM/Database tools
• Knowledge of working with and supporting various Microsoft operating systems. (Server 2008/2012/2016, windows 7/10/10 IOT)
• Working knowledge of building test servers with basic understanding of network protocols and DHCP and DNS setup.
• Virtualisation protocol Administration knowledge e.g. Citrix/VMWare/Microsoft RDS.
• Ability to replicate customer issues and logically work towards a solution.
• Experience working with thin clients would be beneficial.
• Remote deployment knowledge would also be beneficial.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

Would suit someone who is looking for Technical Support, Helpdesk, IT Support, Internal IT Sales, Technical Advisor

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".