An exciting opportunity for a 1st Line Support Specialist to join a well-established and successful company. The 1st Line Support Specialist will be the first point of call for all clients and will be tasked with proactively providing the highest standard of technical support when resolving any technical queries, the clients have. The 1st Line Support Specialist will be joining a hardworking and dedicated team who are recognised in their respected industry. The working hours for this position are Monday to Friday 9am-5.30p

To apply for the 1st Line Support Specialist role, you will have proven 1st line, 2nd line or technical support experience. The successful 1st Line Support Specialist will possess experience within Microsoft Server applications, wired and wireless networking, desktop and server hardware, antivirus and remote support products.

Role:

The main purpose of the 1st Line Support Specialist is to provide technical advice to clients and customers; sometime off site while ensuring a first time resolution where possible.

Key Responsibilities:

• Speaking with customers over the phone and dealing with their queries in the shortest possible time, providing internal and external IT support
• Provide technical advice to customers and clients on various different products
• Updating customers throughout the process and advising the customer when the query has been resolved
• Manage and maintain customers on the platform, including building new customers’ profiles, provisioning hardware and fault finding
• Assist with out of hours calls on a rota basis
• Provisioning and installing hardware
• Undertake department administrative duties
• Liaise with third party suppliers and support companies as required

Essential Skills:

• Experience working within a technical environment
• Knowledge of Microsoft Server applications wired and wireless networking, desktop and server hardware, antivirus and remote support products
• Customer service focus with a genuine passion to help colleagues and customers
• Having excellent communication and time management skills
• Excellent telephone manner
• Methodical approach to troubleshooting problems
• Flexible and adaptable approach to working in order to meet the needs of the business
• Willingness to learn new skills

Keywords:

IT, data support, MS Server, software, 1st Line Support Specialist, 2nd line support, technical support, hardware, data support,

__________________________________________________________________________________________

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds

An exciting opportunity for a 1st Line Support Specialist to join a well-established and successful company. The 1st Line Support Specialist will be the first point of call for all clients and will be tasked with proactively providing the highest standard of technical support when resolving any technical queries, the clients have. The 1st Line Support Specialist will be joining a hardworking and dedicated team who are recognised in their respected industry. The working hours for this position are Monday to Friday 9am-5.30p

To apply for the 1st Line Support Specialist role, you will have proven 1st line, 2nd line or technical support experience. The successful 1st Line Support Specialist will possess experience within Microsoft Server applications, wired and wireless networking, desktop and server hardware, antivirus and remote support products.

Role:

The main purpose of the 1st Line Support Specialist is to provide technical advice to clients and customers; sometime off site while ensuring a first time resolution where possible.

Key Responsibilities:

• Speaking with customers over the phone and dealing with their queries in the shortest possible time, providing internal and external IT support
• Provide technical advice to customers and clients on various different products
• Updating customers throughout the process and advising the customer when the query has been resolved
• Manage and maintain customers on the platform, including building new customers’ profiles, provisioning hardware and fault finding
• Assist with out of hours calls on a rota basis
• Provisioning and installing hardware
• Undertake department administrative duties
• Liaise with third party suppliers and support companies as required

Essential Skills:

• Experience working within a technical environment
• Knowledge of Microsoft Server applications wired and wireless networking, desktop and server hardware, antivirus and remote support products
• Customer service focus with a genuine passion to help colleagues and customers
• Having excellent communication and time management skills
• Excellent telephone manner
• Methodical approach to troubleshooting problems
• Flexible and adaptable approach to working in order to meet the needs of the business
• Willingness to learn new skills

Keywords:

IT, data support, MS Server, software, 1st Line Support Specialist, 2nd line support, technical support, hardware, data support,

__________________________________________________________________________________________

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds

Senior IT Technician

Covering - Portsmouth, London area and Berkshire area

Full time, Permanent

£24,000 - £28,000

Are you looking for your first steps into IT? Do you have a passion for IT?

I have a great opportunity to join a global business in the Portsmouth area. My client is a very well-established business working with globally recognised and prestigious brands. Due to continued growth, my client is looking for someone to join their ever-expanding team.

Your duties in this position will include:

• Rebuilding PCs
• Repair, Service and Maintaining PCs
• Installing computers and various other equipment to client sites within the Hampshire and London area
• Testing the Hardware
• Leading a team of Hardware Engineer
• Relocating some hardware to new sites

About you:

• You will need to have a full UK driving licence
• You will have demonstrable experience working on PCs either at home or in a professional discipline
• You MUST be able to obtain SC Clearance

Desirable:

• You may have an IT qualification

If this is something that could be of interest to you, or you know of someone who could be interested, then I want to hear from you! Please click 'apply' to forward on your CV or you can call Ben at Wild Recruitment on 02392-851-111

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Senior IT Technician

Covering - Portsmouth, London area and Berkshire area

Full time, Permanent

£24,000 - £28,000

Are you looking for your first steps into IT? Do you have a passion for IT?

I have a great opportunity to join a global business in the Portsmouth area. My client is a very well-established business working with globally recognised and prestigious brands. Due to continued growth, my client is looking for someone to join their ever-expanding team.

Your duties in this position will include:

• Rebuilding PCs
• Repair, Service and Maintaining PCs
• Installing computers and various other equipment to client sites within the Hampshire and London area
• Testing the Hardware
• Leading a team of Hardware Engineer
• Relocating some hardware to new sites

About you:

• You will need to have a full UK driving licence
• You will have demonstrable experience working on PCs either at home or in a professional discipline
• You MUST be able to obtain SC Clearance

Desirable:

• You may have an IT qualification

If this is something that could be of interest to you, or you know of someone who could be interested, then I want to hear from you! Please click 'apply' to forward on your CV or you can call Ben at Wild Recruitment on 02392-851-111

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

IT Support Technician - GBP 28,000

Role: IT Support Technician - GBP 28,000 DOE
Location: Thame, Oxfordshire
Salary: GBP 24,000 - 28,000

Interviewing Immediately - Apply Now

To say this company are market leading would be an understatement. They are looking for a 1st/2nd Line support engineer to join the dynamic IT team.

Ideal candidates will have at least 2 years IT support experience and have a solid technical skillset. However, personality and the way come across is everything in this position.

Internal progression is a given in this company. The reason for the vacancy is that someone has been promoted to a senior IT position, they are waiting for this position to be filled so they can handover.

Please do not waste any time and apply below!

Main Technical Skills:
* Windows Server 2012 - 2019
* Office 365
* Hyper-V
* Understanding DNS/DHCP/TCP/IP
* Active Directory

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at sean . obrien @ intechnologygroup . com

This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support

Interviewing Immediately - Apply Now

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Technician - GBP 28,000

Role: IT Support Technician - GBP 28,000 DOE
Location: Thame, Oxfordshire
Salary: GBP 24,000 - 28,000

Interviewing Immediately - Apply Now

To say this company are market leading would be an understatement. They are looking for a 1st/2nd Line support engineer to join the dynamic IT team.

Ideal candidates will have at least 2 years IT support experience and have a solid technical skillset. However, personality and the way come across is everything in this position.

Internal progression is a given in this company. The reason for the vacancy is that someone has been promoted to a senior IT position, they are waiting for this position to be filled so they can handover.

Please do not waste any time and apply below!

Main Technical Skills:
* Windows Server 2012 - 2019
* Office 365
* Hyper-V
* Understanding DNS/DHCP/TCP/IP
* Active Directory

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at sean . obrien @ intechnologygroup . com

This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support

Interviewing Immediately - Apply Now

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Purpose
The aim of the role is to work alongside our NetSuite Super User to learn and gain knowledge of how to use the NetSuite system. Ensuring a smooth running of the system, undertaking NetSuite enhancement / innovation projects and use NetSuite and associated systems to help drive continuous improvements in efficiency and utilisation.
Your day-to-day duties involve configuring and maintaining the software so New Era Fuels can maximize its workflow and achieve its business goals.

The role requires excellent versatility, combining all the traits of a savvy business guru with a tech specialist and to learn on the job.

Key responsibilities

· Having been mentored from the NetSuite Super User, to then deliver training sessions to NetSuite users throughout the organisation.

· Working and interacting with colleagues and sustainment of their NetSuite system.

· Set up training programme for all users on how to use NetSuite.

· Building successful internal relationships.

· Understanding how to analyse customer business processes, audience roles, and learning requirements.

· Design, implement and deploy workflows that visualize every decision, touchpoint and outcome.

· Manage the ongoing administration of the NetSuite application.

· Support business users and managers by providing access to the data and information they need.

· Suggest initiatives to increase effectiveness and efficiency by process and system changes or innovations.

NetSuite experience is preferable however, not necessary. If you have an excellent aptitude for software training or are educated to a Degree level then please apply.

Purpose
The aim of the role is to work alongside our NetSuite Super User to learn and gain knowledge of how to use the NetSuite system. Ensuring a smooth running of the system, undertaking NetSuite enhancement / innovation projects and use NetSuite and associated systems to help drive continuous improvements in efficiency and utilisation.
Your day-to-day duties involve configuring and maintaining the software so New Era Fuels can maximize its workflow and achieve its business goals.

The role requires excellent versatility, combining all the traits of a savvy business guru with a tech specialist and to learn on the job.

Key responsibilities

· Having been mentored from the NetSuite Super User, to then deliver training sessions to NetSuite users throughout the organisation.

· Working and interacting with colleagues and sustainment of their NetSuite system.

· Set up training programme for all users on how to use NetSuite.

· Building successful internal relationships.

· Understanding how to analyse customer business processes, audience roles, and learning requirements.

· Design, implement and deploy workflows that visualize every decision, touchpoint and outcome.

· Manage the ongoing administration of the NetSuite application.

· Support business users and managers by providing access to the data and information they need.

· Suggest initiatives to increase effectiveness and efficiency by process and system changes or innovations.

NetSuite experience is preferable however, not necessary. If you have an excellent aptitude for software training or are educated to a Degree level then please apply.

QA Tester

Our client is a small, highly successful internet business, with a user base several million strong. Due to growth, they are now looking for a highly motivated, experienced QA Tester to strengthen their current testing team. You’ll be working closely with all areas of the business, be it the client, server or games.

Your responsibilities as QA Tester will include:

• Developing and maintenance of regression tests suites
• Working closely with the QA lead in the implementation of test strategies
• Working alongside the client development team
• Identifying and reporting of product issues, with the verification of bug fixes and steps to reproduce
• Working with the rest of the Test team to complete larger tasks such as implementing new client features
• Monitoring active Jira boards covering each project
• Executing any test tickets in awaiting QA, along with transitioning them through different states
• Producing and maintaining test cases
• Working with external beta testing teams
• Giving feedback and views on the current beta builds out for testing
• Provision of bug reports on the latest test builds

As QA Tester, you will need the following skills and experience:

• Proven ability and achievement in software testing and quality assurance
• Knowledge of software QA methodologies and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Be familiar with the Agile/Scrum development methods
• Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders

• ISTQB qualification is preferred but not essential

Benefits:

• Salary £24,000 - 30,000 depending on experience
• 25 days holiday, plus bank holidays
• Company pension scheme
• Company bonus scheme
• Casual working environment

Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.

QA Tester, Cramlington

QA Tester

Our client is a small, highly successful internet business, with a user base several million strong. Due to growth, they are now looking for a highly motivated, experienced QA Tester to strengthen their current testing team. You’ll be working closely with all areas of the business, be it the client, server or games.

Your responsibilities as QA Tester will include:

• Developing and maintenance of regression tests suites
• Working closely with the QA lead in the implementation of test strategies
• Working alongside the client development team
• Identifying and reporting of product issues, with the verification of bug fixes and steps to reproduce
• Working with the rest of the Test team to complete larger tasks such as implementing new client features
• Monitoring active Jira boards covering each project
• Executing any test tickets in awaiting QA, along with transitioning them through different states
• Producing and maintaining test cases
• Working with external beta testing teams
• Giving feedback and views on the current beta builds out for testing
• Provision of bug reports on the latest test builds

As QA Tester, you will need the following skills and experience:

• Proven ability and achievement in software testing and quality assurance
• Knowledge of software QA methodologies and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Be familiar with the Agile/Scrum development methods
• Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders

• ISTQB qualification is preferred but not essential

Benefits:

• Salary £24,000 - 30,000 depending on experience
• 25 days holiday, plus bank holidays
• Company pension scheme
• Company bonus scheme
• Casual working environment

Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.

QA Tester, Cramlington