1st Line Service Desk Engineer

An exciting opportunity has opened for an experienced 1st line support analyst to join a dynamic and fast-paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication and problem-solving skills, with the ability to communicate technical information in a clear and understandable manner to non-technical users.

This is a great opportunity for a keen and enthusiastic IT literate individual who can work well as part of a team and has the initiative to work on their own when required. You will be part of a strong customer support service team which is extremely customer-focused.

Role

Job title: Service Desk Engineer

Location: Godalming, Surrey

Hours of work: 37.5 hours per week Monday to Friday, shift-based

work pattern: Early shift (07:00-15:30)

Middle shift (09:00-17:30)

Late shift (10:30-19:00)

Reporting to: Service Desk Team Leader

Responsibilities:

• Triaging incoming calls via telephone, team mailbox and service desk toolset. Assessing whether reported issue is a problem, service request or an incident
• Updating, progressing and closing 1st line tickets, meeting strict SLAs
• Managing personal queue, ensuring all tickets are progressed and updated at regular intervals
• Identifying potential security incidents or major incidents with a wide scope of impact
• Producing documentation and knowledge-based articles where required
• Providing end-user support via remote technologies and telephone support
• Flexibility to attend some of our many customers sites around the country and provide on-site support

Requirements

Technical Experience:

Essential:

• Experience supporting Windows operating systems (Windows 7/10)
• Experience supporting Microsoft Office applications
• Experience administrating Office 365
• Experience imaging laptops
• Experience with hardware fault diagnosis
• Active Directory Users and Computers administration

Desirable:

• Experience with Microsoft SCCM
• Exposure to Windows Server 2008 R2-2016
• Experience with proxy technologies (Forcepoint/Mimecast)
• Understanding of basic networking principles (TCP/IP etc)
• Understanding of ITIL operations module (Incident management, request fulfilment and problem management)
• Understanding of ISO 27001 principles
• Understanding of GDPR principles
• Microsoft MCSA/MSCE certified

Soft Skills:

Essential:

• Excellent verbal and written communication skills and ability to communicate at all levels
• A team player with high level of self-motivation
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• Previous experience of working in a managed service environment
• Ability to remain calm during stressful situations
• Flexible on working hours and locations

Other

Essential:

• Full driving licence (and own vehicle)

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard. SC clearance may also be required.

1st Line Service Desk Engineer

An exciting opportunity has opened for an experienced 1st line support analyst to join a dynamic and fast-paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication and problem-solving skills, with the ability to communicate technical information in a clear and understandable manner to non-technical users.

This is a great opportunity for a keen and enthusiastic IT literate individual who can work well as part of a team and has the initiative to work on their own when required. You will be part of a strong customer support service team which is extremely customer-focused.

Role

Job title: Service Desk Engineer

Location: Godalming, Surrey

Hours of work: 37.5 hours per week Monday to Friday, shift-based

work pattern: Early shift (07:00-15:30)

Middle shift (09:00-17:30)

Late shift (10:30-19:00)

Reporting to: Service Desk Team Leader

Responsibilities:

• Triaging incoming calls via telephone, team mailbox and service desk toolset. Assessing whether reported issue is a problem, service request or an incident
• Updating, progressing and closing 1st line tickets, meeting strict SLAs
• Managing personal queue, ensuring all tickets are progressed and updated at regular intervals
• Identifying potential security incidents or major incidents with a wide scope of impact
• Producing documentation and knowledge-based articles where required
• Providing end-user support via remote technologies and telephone support
• Flexibility to attend some of our many customers sites around the country and provide on-site support

Requirements

Technical Experience:

Essential:

• Experience supporting Windows operating systems (Windows 7/10)
• Experience supporting Microsoft Office applications
• Experience administrating Office 365
• Experience imaging laptops
• Experience with hardware fault diagnosis
• Active Directory Users and Computers administration

Desirable:

• Experience with Microsoft SCCM
• Exposure to Windows Server 2008 R2-2016
• Experience with proxy technologies (Forcepoint/Mimecast)
• Understanding of basic networking principles (TCP/IP etc)
• Understanding of ITIL operations module (Incident management, request fulfilment and problem management)
• Understanding of ISO 27001 principles
• Understanding of GDPR principles
• Microsoft MCSA/MSCE certified

Soft Skills:

Essential:

• Excellent verbal and written communication skills and ability to communicate at all levels
• A team player with high level of self-motivation
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• Previous experience of working in a managed service environment
• Ability to remain calm during stressful situations
• Flexible on working hours and locations

Other

Essential:

• Full driving licence (and own vehicle)

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard. SC clearance may also be required.

UK Independent Medical is looking for an MI & BI Data Analyst to join our team based in Houghton Le Spring.

As a Data Analyst you will be responsible for delivering BAU reporting requirements for the business, including the development and maintenance of the associated business Data marts. You will join our Change Management team and work closely with the wider Group’s BI team, sharing procedures and technology.

You should have a proven capability to produce MI with a SQL Server foundation and a front-end system. Experience with Tableau would be advantageous as it’s the software we use but you may have developed relevant transferable skills through use of other front-ends such as PowerBI or Qlikview.

Main duties and responsibilities:

• Create and maintain scheduled and ad hoc reporting primarily for internal clients
• Work with stakeholders at all levels of seniority, using appropriate techniques e.g. workshops, questionnaires or 1:1 interviews to establish their business requirements
• Utilising your technical skills, ensure that solutions are fully automated and scheduled, reducing any future input required by the Data Analyst
• Adhere to and promote compliance with the company’s data management policies and procedures
• Support team members with projects where applicable and utilise technical skills to answer business questions
• Balance project and day to day reporting to ensure that deadlines are achieved

Experience required:

• Experience working in a similar role and environment
• Expert proficiency in Excel
• Have a good understanding of relational database design and development
• Able to work effectively across multiple projects or change activities simultaneously, adapting to business change and varying priorities across the business.

Qualifications required:

• GCSE (or equivalent) passes in English and Maths
• One or more relevant higher qualifications or certifications e.g. MTA, MCSA, MCSE, BCS Diploma in IT - Database Development. This requirement may be waived for candidates with particularly strong experience.

Preferred experience in order to complete responsibilities required:

• Time served in a similar role with demonstrable experience using Microsoft SQL Server (2012 onwards) with good SQL skills including T-SQL
• Experience using SSRS and SSIS, with the ability to write robust data processes combining data from multiple sources
• Experience working with multiple data platforms and sources
• Experience with Tableau or an equivalent e.g. PowerBI, Qlikview etc.

Additional information;

Hours – 36.25 hours/week

Holidays – 23 (increasing to 26 with service) plus bank hols

Company benefits /additional information

Huge discounts with many UK retailers

Free and convenient parking

Recognition schemes

Free tea and coffee

Please be aware that if successful, due to the nature of the business, UK Independent Medical holds the right to complete DBS/CRB checks as required.

Immediate interview and start available

UK Independent Medical is looking for an MI & BI Data Analyst to join our team based in Houghton Le Spring.

As a Data Analyst you will be responsible for delivering BAU reporting requirements for the business, including the development and maintenance of the associated business Data marts. You will join our Change Management team and work closely with the wider Group’s BI team, sharing procedures and technology.

You should have a proven capability to produce MI with a SQL Server foundation and a front-end system. Experience with Tableau would be advantageous as it’s the software we use but you may have developed relevant transferable skills through use of other front-ends such as PowerBI or Qlikview.

Main duties and responsibilities:

• Create and maintain scheduled and ad hoc reporting primarily for internal clients
• Work with stakeholders at all levels of seniority, using appropriate techniques e.g. workshops, questionnaires or 1:1 interviews to establish their business requirements
• Utilising your technical skills, ensure that solutions are fully automated and scheduled, reducing any future input required by the Data Analyst
• Adhere to and promote compliance with the company’s data management policies and procedures
• Support team members with projects where applicable and utilise technical skills to answer business questions
• Balance project and day to day reporting to ensure that deadlines are achieved

Experience required:

• Experience working in a similar role and environment
• Expert proficiency in Excel
• Have a good understanding of relational database design and development
• Able to work effectively across multiple projects or change activities simultaneously, adapting to business change and varying priorities across the business.

Qualifications required:

• GCSE (or equivalent) passes in English and Maths
• One or more relevant higher qualifications or certifications e.g. MTA, MCSA, MCSE, BCS Diploma in IT - Database Development. This requirement may be waived for candidates with particularly strong experience.

Preferred experience in order to complete responsibilities required:

• Time served in a similar role with demonstrable experience using Microsoft SQL Server (2012 onwards) with good SQL skills including T-SQL
• Experience using SSRS and SSIS, with the ability to write robust data processes combining data from multiple sources
• Experience working with multiple data platforms and sources
• Experience with Tableau or an equivalent e.g. PowerBI, Qlikview etc.

Additional information;

Hours – 36.25 hours/week

Holidays – 23 (increasing to 26 with service) plus bank hols

Company benefits /additional information

Huge discounts with many UK retailers

Free and convenient parking

Recognition schemes

Free tea and coffee

Please be aware that if successful, due to the nature of the business, UK Independent Medical holds the right to complete DBS/CRB checks as required.

Immediate interview and start available

IT Support Technician / 2nd Line

IT Support Technician
Wakefield / Castleford
Up to £26,250

Your new role
Hays IT are currently recruiting for an IT Support Technician to join a busy IT team who are responsible for providing first and second line IT support to users throughout the organisation. The IT Services team runs and supports an advanced IT infrastructure, with Microsoft Windows 10 installed on over 2500 devices. Services and business applications are primarily hosted on Windows Server 2016 servers, in a Microsoft Hyper-V virtual environment.

Responsibilities
As an IT Support Technician, you will utilise your technical expertise and knowledge to maintain uptime of IT systems and streamline existing processes to improve the service. This will involve managing and maintaining servers, workstations, applications and other systems, providing advanced level of technical support and training to staff and students and serving as a technical expert in the area of system administration.

Experience needed
Advanced knowledge of Windows Server/desktop Operating Systems
Managing infrastructure in excess of 50 Windows Server systems
The ability to work in a busy office environment
A commitment to providing a quality service to all stakeholders

Benefits
Generous Annual Leave (30 days annual leave + bank holidays + 5 closure days)
Personal and Professional Development Opportunities, including a comprehensive induction
Good Pension Scheme (16%)
Access to employee assistance programme
A wide range of high street discounts (retail, supermarkets and restaurants)

What to do now
Call Jon Walters on for more information or click 'Apply'.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Technician / 2nd Line

IT Support Technician
Wakefield / Castleford
Up to £26,250

Your new role
Hays IT are currently recruiting for an IT Support Technician to join a busy IT team who are responsible for providing first and second line IT support to users throughout the organisation. The IT Services team runs and supports an advanced IT infrastructure, with Microsoft Windows 10 installed on over 2500 devices. Services and business applications are primarily hosted on Windows Server 2016 servers, in a Microsoft Hyper-V virtual environment.

Responsibilities
As an IT Support Technician, you will utilise your technical expertise and knowledge to maintain uptime of IT systems and streamline existing processes to improve the service. This will involve managing and maintaining servers, workstations, applications and other systems, providing advanced level of technical support and training to staff and students and serving as a technical expert in the area of system administration.

Experience needed
Advanced knowledge of Windows Server/desktop Operating Systems
Managing infrastructure in excess of 50 Windows Server systems
The ability to work in a busy office environment
A commitment to providing a quality service to all stakeholders

Benefits
Generous Annual Leave (30 days annual leave + bank holidays + 5 closure days)
Personal and Professional Development Opportunities, including a comprehensive induction
Good Pension Scheme (16%)
Access to employee assistance programme
A wide range of high street discounts (retail, supermarkets and restaurants)

What to do now
Call Jon Walters on for more information or click 'Apply'.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Data Protection Analyst - GDPR, Part Time
Central London
Up to £35,000 + benefits

A great opportunity as a Data Protection Analyst for a leading, global media brand, working on all facets of data protection across the company within the United Kingdom & Ireland. You will be presenting to the business to inform them and create awareness around data protection, as well as working with the Group Data Protection Officer on Data Protection Impact Assessments, privacy reviews and improving the GDPR framework. The ideal candidate will have experience within a data protection role.

THE ROLE - DATA PROTECTION ANALYST - GDPR, Part Time:
* Support the Data Protection Officer on all data protection related duties and issues across the business;
* Improve awareness across the business of regulatory instruments such as GDPR;
* Work with senior stakeholders across the business to devise and implement training programmes around data protection, including GDPR.

YOUR SKILLS AND EXPERIENCE:
To qualify for this Data Protection Analyst - GDPR, Part Time, you must have:
* Expert knowledge of data protection regulations and reforms, including GDPR and the Data Protection Act 1998;
* Experience of working on widescale, data-related projects within a major company;
* Excellent communication skills, with a proven track record of effective stakeholder management.

HOW TO APPLY:
To apply, please do so via this site. For more information, reach out to Femi Akintoye at Harnham.

KEYWORDS:
Data Protection, GDPR, Information Management, Data Protection Act, Data Governance.

Data Protection Analyst - GDPR, Part Time
Central London
Up to £35,000 + benefits

A great opportunity as a Data Protection Analyst for a leading, global media brand, working on all facets of data protection across the company within the United Kingdom & Ireland. You will be presenting to the business to inform them and create awareness around data protection, as well as working with the Group Data Protection Officer on Data Protection Impact Assessments, privacy reviews and improving the GDPR framework. The ideal candidate will have experience within a data protection role.

THE ROLE - DATA PROTECTION ANALYST - GDPR, Part Time:
* Support the Data Protection Officer on all data protection related duties and issues across the business;
* Improve awareness across the business of regulatory instruments such as GDPR;
* Work with senior stakeholders across the business to devise and implement training programmes around data protection, including GDPR.

YOUR SKILLS AND EXPERIENCE:
To qualify for this Data Protection Analyst - GDPR, Part Time, you must have:
* Expert knowledge of data protection regulations and reforms, including GDPR and the Data Protection Act 1998;
* Experience of working on widescale, data-related projects within a major company;
* Excellent communication skills, with a proven track record of effective stakeholder management.

HOW TO APPLY:
To apply, please do so via this site. For more information, reach out to Femi Akintoye at Harnham.

KEYWORDS:
Data Protection, GDPR, Information Management, Data Protection Act, Data Governance.

IT Support Engineer - GBP 30K - Leeds - 2 free Holidays Abroad a Year

Role: IT Support Engineer
Location: Leeds
Salary: GBP 25000 - GBP 30000 + Unrivalled Package

*** Interviewing Immediately - Apply Now ***

Are you looking for a new job role in a very accessible area of Leeds City Centre with great opportunities and room to develop? This award-winning MSP have been providing expert IT solutions in the market for almost 10 years. Now, they are looking for a new Technical Service Engineer to deal with their installations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients.

This company offers plenty of training and can guarantee the progression you deserve. They have a substantial budget for external training courses and certifications in many technologies. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for.

Benefits: -
** Competitive Salary - up to £30K
** 20 days Holiday + Bank Holidays
** Benefits Bundle - Cinema Tickets, Electronic Discounts, High Street Discounts
** Clear Career Progression
** Cycle to work

We are looking for someone with the following skills: -
** Office365
** Network - DNS / DHCP / TCP/IP
** Windows Server 2016
** Windows 7/8/10
** IT Security

Desirable: -
** Presales Experience
** Barracuda

APPLY OR SEND YOUR CV DIRECT TO - will (.) wareing (@) intechnologygroup (.) com

This role would be suitable for: Helpdesk Support, Application Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Engineer - GBP 30K - Leeds - 2 free Holidays Abroad a Year

Role: IT Support Engineer
Location: Leeds
Salary: GBP 25000 - GBP 30000 + Unrivalled Package

*** Interviewing Immediately - Apply Now ***

Are you looking for a new job role in a very accessible area of Leeds City Centre with great opportunities and room to develop? This award-winning MSP have been providing expert IT solutions in the market for almost 10 years. Now, they are looking for a new Technical Service Engineer to deal with their installations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients.

This company offers plenty of training and can guarantee the progression you deserve. They have a substantial budget for external training courses and certifications in many technologies. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for.

Benefits: -
** Competitive Salary - up to £30K
** 20 days Holiday + Bank Holidays
** Benefits Bundle - Cinema Tickets, Electronic Discounts, High Street Discounts
** Clear Career Progression
** Cycle to work

We are looking for someone with the following skills: -
** Office365
** Network - DNS / DHCP / TCP/IP
** Windows Server 2016
** Windows 7/8/10
** IT Security

Desirable: -
** Presales Experience
** Barracuda

APPLY OR SEND YOUR CV DIRECT TO - will (.) wareing (@) intechnologygroup (.) com

This role would be suitable for: Helpdesk Support, Application Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.