The Central Service Desk is responsible for helping all members of the Inchcape business community with problems relating to their use of IT. The team operates a 37.5 Hour shift system, providing cover from 8:00 to 18:00, Monday to Friday, 8:00 to 16:00 on Saturday.

The role of Service Desk Agent is to provide the central point of contact for users wishing to log calls for any service or application supported by the Central Service Desk, and to manage the incident lifecycle through to successful closure whilst ensuring so far as is possible that agreed SLA performance standards are met.

We are committed to ensuring we have the right people, with the right learning to develop, receiving the right reward and recognition for their contribution and in a working environment that fosters the right culture to support Inchcape’s mission to be the world’s most customer centric automotive retailer.

Not only do you get to work alongside great people within Inchcape, we offer great benefits too. For your valued contribution we will provide a fantastic benefits package including;

• Employee Advantage Scheme which has over 3000 retailers with 1000’s of discounted products and services.
• Company pension scheme
• Life assurance
• Holiday allowance rising with length of service
• Discount Gym membership
• Vehicle purchase discount
• Cycle to work scheme

Main Duties – Service Desk

• Taking calls over the phone and via email                                                   
• Logging incidents and requests in the Inchcape Service management system
• Supporting Inchcape Service Desk in Admin and problem resolution                 
• Supporting Escalations/Liaising with 3rd party suppliers & 2nd line support
• User creation and administration                                         
• Managing Incidents through to resolution
• Assessing and setting the appropriate level of priority, allocating the call to the correct resolver group
• In cases where the resolver group is a Third Party, to use appropriate web call logging software, updating the Inchcape Call Management software, and communicating progress to the user
• Monitoring and escalating all calls logged according to agreed service levels
• Developing and maintaining strong working relationships with the rest of the service desk team based in Milton Keynes
• Providing progress updates and explanations on call resolutions in clear English that is easy for the user to understand, be that verbally, or in writing within the call management software
• To fully understand the range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases, working with colleagues and identifying areas of concern that could be addresses by training
• To providing a central point of contact and ownership for all calls raised by users
• Logging every call fully, correctly and accurately within the call management software, questioning the user effectively for all relevant detail

• Must have experience of working in a "First Line" desk side role working with Information Technology
• ITIL Service Management at Foundation level is desirable
• Experience of working within a high pressured environment, bringing a calming influence through the level of your knowledge
• Have the ability to communicate clearly, accurately and patiently with all levels of seniority, both verbal and in writing.
• Must be comfortable working under pressure and able to handle potential conflicts and prioritise conflicting demands whilst adhering to company policies and practices
• Must possess an excellent telephone manner, willing to work in a team environment where sharing knowledge is essential

The ideal candidate needs to show proven dedication to providing user satisfaction through first class service and show a willingness and ability to learn "on the job" and to take on additional responsibilities.

The Central Service Desk is responsible for helping all members of the Inchcape business community with problems relating to their use of IT. The team operates a 37.5 Hour shift system, providing cover from 8:00 to 18:00, Monday to Friday, 8:00 to 16:00 on Saturday.

The role of Service Desk Agent is to provide the central point of contact for users wishing to log calls for any service or application supported by the Central Service Desk, and to manage the incident lifecycle through to successful closure whilst ensuring so far as is possible that agreed SLA performance standards are met.

We are committed to ensuring we have the right people, with the right learning to develop, receiving the right reward and recognition for their contribution and in a working environment that fosters the right culture to support Inchcape’s mission to be the world’s most customer centric automotive retailer.

Not only do you get to work alongside great people within Inchcape, we offer great benefits too. For your valued contribution we will provide a fantastic benefits package including;

• Employee Advantage Scheme which has over 3000 retailers with 1000’s of discounted products and services.
• Company pension scheme
• Life assurance
• Holiday allowance rising with length of service
• Discount Gym membership
• Vehicle purchase discount
• Cycle to work scheme

Main Duties – Service Desk

• Taking calls over the phone and via email                                                   
• Logging incidents and requests in the Inchcape Service management system
• Supporting Inchcape Service Desk in Admin and problem resolution                 
• Supporting Escalations/Liaising with 3rd party suppliers & 2nd line support
• User creation and administration                                         
• Managing Incidents through to resolution
• Assessing and setting the appropriate level of priority, allocating the call to the correct resolver group
• In cases where the resolver group is a Third Party, to use appropriate web call logging software, updating the Inchcape Call Management software, and communicating progress to the user
• Monitoring and escalating all calls logged according to agreed service levels
• Developing and maintaining strong working relationships with the rest of the service desk team based in Milton Keynes
• Providing progress updates and explanations on call resolutions in clear English that is easy for the user to understand, be that verbally, or in writing within the call management software
• To fully understand the range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases, working with colleagues and identifying areas of concern that could be addresses by training
• To providing a central point of contact and ownership for all calls raised by users
• Logging every call fully, correctly and accurately within the call management software, questioning the user effectively for all relevant detail

• Must have experience of working in a "First Line" desk side role working with Information Technology
• ITIL Service Management at Foundation level is desirable
• Experience of working within a high pressured environment, bringing a calming influence through the level of your knowledge
• Have the ability to communicate clearly, accurately and patiently with all levels of seniority, both verbal and in writing.
• Must be comfortable working under pressure and able to handle potential conflicts and prioritise conflicting demands whilst adhering to company policies and practices
• Must possess an excellent telephone manner, willing to work in a team environment where sharing knowledge is essential

The ideal candidate needs to show proven dedication to providing user satisfaction through first class service and show a willingness and ability to learn "on the job" and to take on additional responsibilities.

Your opportunity
Are you committed to delivering excellent customer service and interested in learning or developing your IT skill set working in the number one Professional Services company in the world? Do you get satisfaction from solving technical problems and can happily work at pace with a sense of urgency? If this rings true then this role could be for you.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.
If you would like to hear more about our flexible working arrangements, please let us know.

Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
Deloitte’s Milton Keynes office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres, so we are looking for bilingual IT Service Desk Analysts to join our teams.

The immediate need is for people with Hebrew language skills, in addition to English. There may be a need for additional language expertise in the future, so if you have further multilingual skills do register your details with us.

As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
Location: Central Milton Keynes or Cardiff

Suggested work pattern: Fixed term/Permanent full time. Agile working options available. Shifts between 7am and 7pm.

Work pattern:
This is a 12 Moth Fixed Term contract opportunity. The role can be worked on a full-time basis.

Your professional experience
IT experience isn’t mandatory, we provide you the technical training needed for you to succeed in the role. All you need is the language skills and a can do attitude.
We will support you in developing both your soft skills as well as technical skills. Coming with pervious customer service experience will put you at an advantage however it is not compulsory. We are a Global brand, with years of experience in developing our people and maximising their full potential, providing you the opportunity to either start, or enhance your career working within the world’s number one Professional Services Firm

Your service line: Internal Services
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

For full job description please see our Career Site

Requisition code: 176895

Your opportunity
Are you committed to delivering excellent customer service and interested in learning or developing your IT skill set working in the number one Professional Services company in the world? Do you get satisfaction from solving technical problems and can happily work at pace with a sense of urgency? If this rings true then this role could be for you.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.
If you would like to hear more about our flexible working arrangements, please let us know.

Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
Deloitte’s Milton Keynes office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres, so we are looking for bilingual IT Service Desk Analysts to join our teams.

The immediate need is for people with Hebrew language skills, in addition to English. There may be a need for additional language expertise in the future, so if you have further multilingual skills do register your details with us.

As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
Location: Central Milton Keynes or Cardiff

Suggested work pattern: Fixed term/Permanent full time. Agile working options available. Shifts between 7am and 7pm.

Work pattern:
This is a 12 Moth Fixed Term contract opportunity. The role can be worked on a full-time basis.

Your professional experience
IT experience isn’t mandatory, we provide you the technical training needed for you to succeed in the role. All you need is the language skills and a can do attitude.
We will support you in developing both your soft skills as well as technical skills. Coming with pervious customer service experience will put you at an advantage however it is not compulsory. We are a Global brand, with years of experience in developing our people and maximising their full potential, providing you the opportunity to either start, or enhance your career working within the world’s number one Professional Services Firm

Your service line: Internal Services
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

For full job description please see our Career Site

Requisition code: 176895

We are seeking an IT Support Analyst to join our IT department. The overall responsibilities of the role include; answering, logging and responding to IT support issues that are received over the phone or via email. In addition, you will be required to assist in resolving these issues over the phone, via remote desktop, through desk visits, or escalating them to other IT team members. It is expected that over time, as skills are transferred and you gain more experience of our environment, that you escalate fewer issues and resolve these at the initial phase.

This is an internal client-facing role which requires a high-level of professionalism and good customer service, with a motivated approach to dealing with staff members. The IT department is constantly focused on improving customer service levels and response times through the development and maintenance of excellent working relationships with staff members. It will often fall to you to promote and encourage the adoption of new systems along with existing policies and procedures.

Key responsibilities include:

User Support

• To respond in a timely manner to emails or telephone support calls, and to ensure that the "client’s" level of expectation is established, communicated and satisfied.

• To properly log every call, and maintain call records in appropriate detail, using our helpdesk software.

• To deal with and resolve IT issues; over the phone, by remotely connecting to PCs, through desk visits, or by escalating appropriately to internal IT team members or to external support companies.

• To ensure that end-users comply with the firm’s IT policy and report any contraventions to the Head of IT.

• To act as liaison with external support companies when progressing calls while ensuring an effective, timely resolution is communicated internally.

• To develop and sustain good, professional working relationships with external support companies and their consultants.

• To provide regular feedback of operational and support experiences to the Head of IT, and offer recommendations as to how these might be revised or enhanced.

• To install all end-user hardware and software when required, and to help maintain a stable end-user environment.

• To manage the provisioning and allocation of mobile and remote solutions and to assist end-users in the use of these.

• To disseminate IT communications to end-users, and return their feedback and comments to the Head of IT (and the IT Team where appropriate).

Administration and housekeeping

• To always ensure that adequate documentation is always produced or made available.

• To help maintain the fixed asset register and software inventory for all IT assets.

• To produce weekly reports from the helpdesk system and discuss these, along with the week’s activities, at weekly IT department meetings.

• To contribute to the development and maintenance of all IT documentation and the knowledge base.

What we are looking for:

• Degree and / or Microsoft (or similar) accredited training would be advantageous.
• Able to demonstrate practical helpdesk experience, preferably in professional services, having used call logging software. Experience of dealing with calls either by answering or escalating them, and prioritising own workload to meet user expectations.
• Proficient in supporting Microsoft Office, in a professional environment, and other popular software products (e.g. Adobe).
• Practical experience of setting up and trouble-shooting network PC and printers in networking environments.
• Experience of troubleshooting Windows desktop operating systems (e.g. user profiles on Windows XP).
• Knowledge of specialist legal software such as Interwoven, Workshare, BigHand, Laserform, etc. would be advantageous.
• To be professional at all times when dealing with users (i.e. remain calm, patient and polite).
• To prioritise and manage their own time, and be conscientious in regards to record keeping
• To deal efficiently and effectively with all support calls from members of staff with differing levels of competency, and escalating these when necessary.
• To effectively communicate ideas and enthuse others by building and maintaining good working relationships with staff members, the IT team and external support companies.
• A team player with a professional approach to his or her career. Excellent communication skills at all levels, should be customer focused, and able to prioritise / manage client expectations. Enthusiastic with a 'can do’ attitude and displays a willingness to learn. Calm under pressure and able to meet tight deadlines.

We are seeking an IT Support Analyst to join our IT department. The overall responsibilities of the role include; answering, logging and responding to IT support issues that are received over the phone or via email. In addition, you will be required to assist in resolving these issues over the phone, via remote desktop, through desk visits, or escalating them to other IT team members. It is expected that over time, as skills are transferred and you gain more experience of our environment, that you escalate fewer issues and resolve these at the initial phase.

This is an internal client-facing role which requires a high-level of professionalism and good customer service, with a motivated approach to dealing with staff members. The IT department is constantly focused on improving customer service levels and response times through the development and maintenance of excellent working relationships with staff members. It will often fall to you to promote and encourage the adoption of new systems along with existing policies and procedures.

Key responsibilities include:

User Support

• To respond in a timely manner to emails or telephone support calls, and to ensure that the "client’s" level of expectation is established, communicated and satisfied.

• To properly log every call, and maintain call records in appropriate detail, using our helpdesk software.

• To deal with and resolve IT issues; over the phone, by remotely connecting to PCs, through desk visits, or by escalating appropriately to internal IT team members or to external support companies.

• To ensure that end-users comply with the firm’s IT policy and report any contraventions to the Head of IT.

• To act as liaison with external support companies when progressing calls while ensuring an effective, timely resolution is communicated internally.

• To develop and sustain good, professional working relationships with external support companies and their consultants.

• To provide regular feedback of operational and support experiences to the Head of IT, and offer recommendations as to how these might be revised or enhanced.

• To install all end-user hardware and software when required, and to help maintain a stable end-user environment.

• To manage the provisioning and allocation of mobile and remote solutions and to assist end-users in the use of these.

• To disseminate IT communications to end-users, and return their feedback and comments to the Head of IT (and the IT Team where appropriate).

Administration and housekeeping

• To always ensure that adequate documentation is always produced or made available.

• To help maintain the fixed asset register and software inventory for all IT assets.

• To produce weekly reports from the helpdesk system and discuss these, along with the week’s activities, at weekly IT department meetings.

• To contribute to the development and maintenance of all IT documentation and the knowledge base.

What we are looking for:

• Degree and / or Microsoft (or similar) accredited training would be advantageous.
• Able to demonstrate practical helpdesk experience, preferably in professional services, having used call logging software. Experience of dealing with calls either by answering or escalating them, and prioritising own workload to meet user expectations.
• Proficient in supporting Microsoft Office, in a professional environment, and other popular software products (e.g. Adobe).
• Practical experience of setting up and trouble-shooting network PC and printers in networking environments.
• Experience of troubleshooting Windows desktop operating systems (e.g. user profiles on Windows XP).
• Knowledge of specialist legal software such as Interwoven, Workshare, BigHand, Laserform, etc. would be advantageous.
• To be professional at all times when dealing with users (i.e. remain calm, patient and polite).
• To prioritise and manage their own time, and be conscientious in regards to record keeping
• To deal efficiently and effectively with all support calls from members of staff with differing levels of competency, and escalating these when necessary.
• To effectively communicate ideas and enthuse others by building and maintaining good working relationships with staff members, the IT team and external support companies.
• A team player with a professional approach to his or her career. Excellent communication skills at all levels, should be customer focused, and able to prioritise / manage client expectations. Enthusiastic with a 'can do’ attitude and displays a willingness to learn. Calm under pressure and able to meet tight deadlines.

Our client are a long established and very successful electronics sub contractor based in Basildon, Essex. They are recruiting for a Full stack JavaScript developer join their product design team working on Industrial IoT projects.

They will be responsible for both front and back end software systems. Duties range from interpreting customer needs, designing and developing to maintaining systems. They may be required to analyse data to inform design decisions.

Required skills: Node.js, MySQL, HTML5, CSS.

Recommended skills: Vue.js, AngularJS or other framework. Statistical programming languages / data analysis tools.

Hours are Monday to Friday 7.30am - 4pm with a 1.30pm finish on a Friday

Salary negotiable dependant on experience but in the region of £24-30k dependent on skills

Our client are a long established and very successful electronics sub contractor based in Basildon, Essex. They are recruiting for a Full stack JavaScript developer join their product design team working on Industrial IoT projects.

They will be responsible for both front and back end software systems. Duties range from interpreting customer needs, designing and developing to maintaining systems. They may be required to analyse data to inform design decisions.

Required skills: Node.js, MySQL, HTML5, CSS.

Recommended skills: Vue.js, AngularJS or other framework. Statistical programming languages / data analysis tools.

Hours are Monday to Friday 7.30am - 4pm with a 1.30pm finish on a Friday

Salary negotiable dependant on experience but in the region of £24-30k dependent on skills