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  • Peterborough
  • £28,000 - £32,000 per annum
    • Permanent
  • 09 Mar 2020
We have a fantastic opportunity for a Major Incident Analyst to join a large IT provider based in Peterborough.

You will be an experienced Major Incident Analyst looking for you next exciting challenge with a passion for solving serious incidents is an effective way.

Main Overview:
*Ownership and management of major incidents in line with the defined procedures, including (where necessary) coordination of bridge calls between multiple external and internal technical partners

*Provide support and education for internal teams (Service Desk and NOC) to ensure effective handling of the incident throughout its lifecycle

*Deliver concise and factual communication and status updates to all levels of internal and external stakeholder

*Thorough analysis and trending of major incidents, identify any areas of difficulty or areas for improvement which result in a quality service to the customer

*Produce monthly analytical and performance reports for internal and external stakeholders

*Member of an Out of Hours On-Call rota to react to Major Incident situations and enable an appropriate communications mechanism to impacted business lines

*Identifying and escalating IT security concerns to ensure they are mitigated by suppliers or addressed by our internal security team

*Ensure effective interaction with Change and Problem teams to maintain alignment of functions

*Conduct periodic MIM process reviews to maintain or exceed industry standards and as a means of continually improving the quality of the service

*Be the Major Incident subject matter expert

*Be the driving force to mitigate major incident impact via workarounds and solutions

Knowledge and experience of the Major Incident Analyst:

Essential:

*Evidence of experience in a similar role or as a senior member of a team/department responsible for delivering incident management to a customer entity
*Able to demonstrate working within an ITIL framework and achieved at least ITIL Foundation accreditation

*A background in leadership to be able to coordinate high-end technical resources to deliver incident resolution in a critical situation

*Proven understanding of Service Management Methodologies, toolsets and best practices to support the end to end major incident process

*Effective written and verbal communication skills

*Ability to document and report on Major Incident activity from performance statistics to operational guides and processes

*Innovative and proactive thinking with constant focus on service quality and improvements. Confidence to propose and implement initiatives which deliver business benefit

*Demonstrable ability to work as a member of a team delivering other ITIL related services

Desirable:

*A keen interest in IT Service Management as a career path

*A solid understanding of related processes - Problem, Change etc

Personable attributes of the Major Incident Analyst:
*Excellent organisational, analytical and problem solving skills

*Self-Motivated and proactive with attention to detail and respect for deadlines

*Show confidence and assertiveness in chairing Major Incident conference calls with both internal and external audiences

*Excellent communication and interpersonal skills to support conversations with customers and senior management in a meeting or on a one-to-one basis

*Ability to handle high pressure situations whilst multi-tasking

If you have the outlined skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • Peterborough
  • £28,000 - £32,000 per annum
    • Permanent
  • 09 Mar 2020
We have a fantastic opportunity for a Major Incident Analyst to join a large IT provider based in Peterborough.

You will be an experienced Major Incident Analyst looking for you next exciting challenge with a passion for solving serious incidents is an effective way.

Main Overview:
*Ownership and management of major incidents in line with the defined procedures, including (where necessary) coordination of bridge calls between multiple external and internal technical partners

*Provide support and education for internal teams (Service Desk and NOC) to ensure effective handling of the incident throughout its lifecycle

*Deliver concise and factual communication and status updates to all levels of internal and external stakeholder

*Thorough analysis and trending of major incidents, identify any areas of difficulty or areas for improvement which result in a quality service to the customer

*Produce monthly analytical and performance reports for internal and external stakeholders

*Member of an Out of Hours On-Call rota to react to Major Incident situations and enable an appropriate communications mechanism to impacted business lines

*Identifying and escalating IT security concerns to ensure they are mitigated by suppliers or addressed by our internal security team

*Ensure effective interaction with Change and Problem teams to maintain alignment of functions

*Conduct periodic MIM process reviews to maintain or exceed industry standards and as a means of continually improving the quality of the service

*Be the Major Incident subject matter expert

*Be the driving force to mitigate major incident impact via workarounds and solutions

Knowledge and experience of the Major Incident Analyst:

Essential:

*Evidence of experience in a similar role or as a senior member of a team/department responsible for delivering incident management to a customer entity
*Able to demonstrate working within an ITIL framework and achieved at least ITIL Foundation accreditation

*A background in leadership to be able to coordinate high-end technical resources to deliver incident resolution in a critical situation

*Proven understanding of Service Management Methodologies, toolsets and best practices to support the end to end major incident process

*Effective written and verbal communication skills

*Ability to document and report on Major Incident activity from performance statistics to operational guides and processes

*Innovative and proactive thinking with constant focus on service quality and improvements. Confidence to propose and implement initiatives which deliver business benefit

*Demonstrable ability to work as a member of a team delivering other ITIL related services

Desirable:

*A keen interest in IT Service Management as a career path

*A solid understanding of related processes - Problem, Change etc

Personable attributes of the Major Incident Analyst:
*Excellent organisational, analytical and problem solving skills

*Self-Motivated and proactive with attention to detail and respect for deadlines

*Show confidence and assertiveness in chairing Major Incident conference calls with both internal and external audiences

*Excellent communication and interpersonal skills to support conversations with customers and senior management in a meeting or on a one-to-one basis

*Ability to handle high pressure situations whilst multi-tasking

If you have the outlined skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • City of London
  • £28,000 - £32,000 per annum
    • Permanent
  • 09 Mar 2020

SQL Data Analyst

An exciting opportunity has arisen for an experienced SQL Data Analyst to join a leading charity based in Central London. This leading charity are going through a sustained period of growth and change who are currently investing heavily into their fundraising CRM team and are now looking to add a SQL Data Analyst who has knowledge of Scripting, importing, exporting and reporting within SQL. The SQL Data Analyst will play a pivotal role for a number of key projects including analysis of key campaigns, marketing selections and data quality.

As the SQL Data Analyst, you will be provided full training on some of the newest data techniques and technologies including tools such as SSRS and SSIS to ensure you are able to help develop the charities fundraising campaigns offering vital insight to senior stakeholders. If you are looking for the next step in your career this is a great opportunity for an ambitious Data Analyst who has previous exposure to SQL to work closely with stakeholders and to build, reports and analysis to ensure the charities fundraising is at its most effective.

Skills required for the SQL Data Analyst are:

- Experience of data importing, exporting and reporting

- Excellent SQL skills

- Knowledge of SSIS and SSRS would be an advantage

- Good communication skills, written and verbal to interact with the charities stakeholder.

SQL Data Analyst / Data Intelligence/ Fundraising Analyst / SQL / Data Analyst

This is a brilliant chance for someone to take the next step in their career and really progress his/her career further. You will gain the full benefits that comes with working for a large charity.

Location: Old Street, Central London
Salary: £28,000 - £32,000 + Excellent benefits (Depending on Experience)

Apply now for immediate consideration regarding this excellent opportunity.
Understanding Recruitment is acting as an employment agency for this vacancy.

  • City of London
  • £28,000 - £32,000 per annum
    • Permanent
  • 09 Mar 2020

SQL Data Analyst

An exciting opportunity has arisen for an experienced SQL Data Analyst to join a leading charity based in Central London. This leading charity are going through a sustained period of growth and change who are currently investing heavily into their fundraising CRM team and are now looking to add a SQL Data Analyst who has knowledge of Scripting, importing, exporting and reporting within SQL. The SQL Data Analyst will play a pivotal role for a number of key projects including analysis of key campaigns, marketing selections and data quality.

As the SQL Data Analyst, you will be provided full training on some of the newest data techniques and technologies including tools such as SSRS and SSIS to ensure you are able to help develop the charities fundraising campaigns offering vital insight to senior stakeholders. If you are looking for the next step in your career this is a great opportunity for an ambitious Data Analyst who has previous exposure to SQL to work closely with stakeholders and to build, reports and analysis to ensure the charities fundraising is at its most effective.

Skills required for the SQL Data Analyst are:

- Experience of data importing, exporting and reporting

- Excellent SQL skills

- Knowledge of SSIS and SSRS would be an advantage

- Good communication skills, written and verbal to interact with the charities stakeholder.

SQL Data Analyst / Data Intelligence/ Fundraising Analyst / SQL / Data Analyst

This is a brilliant chance for someone to take the next step in their career and really progress his/her career further. You will gain the full benefits that comes with working for a large charity.

Location: Old Street, Central London
Salary: £28,000 - £32,000 + Excellent benefits (Depending on Experience)

Apply now for immediate consideration regarding this excellent opportunity.
Understanding Recruitment is acting as an employment agency for this vacancy.

  • Ipswich
  • £27,000 - £33,000 per annum
    • Permanent
  • 09 Mar 2020

I am currently assisting a steadily growing Managed Service Provider to secure another Field Engineer to add to the team. The company have a great local reputation, we have successfully recruited into their team previously and now they are looking to grow the business even further.

If you are the successful candidate, you will have the opportunity to help support and shape the IT estates of several local businesses, having the chance to be in a customer facing role and the task of creating longlasting business relationships with companies across the region. They generally assist companies with the Microsoft tech stack, so you would have previous experience supporting the following;

Windows 8/10

Office packages

AD

Servers

Exchange

Basic networking

SQL experience desireable

A company van is available for all site visits. It is essential that you have a full clean valid UK driving licence. This is a 2nd/3rd line field engineer, ideally you will have previous experience in a similar role and be happy to travel around East Anglia.

  • Ipswich
  • £27,000 - £33,000 per annum
    • Permanent
  • 09 Mar 2020

I am currently assisting a steadily growing Managed Service Provider to secure another Field Engineer to add to the team. The company have a great local reputation, we have successfully recruited into their team previously and now they are looking to grow the business even further.

If you are the successful candidate, you will have the opportunity to help support and shape the IT estates of several local businesses, having the chance to be in a customer facing role and the task of creating longlasting business relationships with companies across the region. They generally assist companies with the Microsoft tech stack, so you would have previous experience supporting the following;

Windows 8/10

Office packages

AD

Servers

Exchange

Basic networking

SQL experience desireable

A company van is available for all site visits. It is essential that you have a full clean valid UK driving licence. This is a 2nd/3rd line field engineer, ideally you will have previous experience in a similar role and be happy to travel around East Anglia.

  • Manchester
  • £28,000 - £45,000 per annum
    • Permanent
  • 09 Mar 2020

I'm representing a leading MSP currently overseeing the development of sporting brands in the retail industry who are recruiting for a PHP software engineer to join their Agile dev squad based in Central Manchester.

They are building a cloud based platform based on big data principles for a data insight product, which they supply to some really large brand names in the gaming and gambling industry. They are making use of the latest tech (Cloud technologies, big data tools) and are looking for someone with a background in full stack development in PHP, MVC (Laravel or Zend preferred) and experience of integrating APIs.

The team you'd join are passionate about the latest developments in tech and have built an inclusive team culture, combining this with their high spec Manchester City Centre office they really have created one the premier working environments in development. You would have the chance to run a multitude of projects by yourself which opens future career aspirations.

Beyond the initial period there will be significant career growth opportunities with their project pipeline.

Some of the benefits include;

  • Relaxed atmosphere
  • Career progression
  • Designated training budget
  • Flexi working hours
  • Regular team days out & social events throughout the year (meals, bowling, drinks etc.)
  • Company pension
  • Comfy break out room
  • 33 days of annual leave
  • Your birthday off

Please get in touch with Charlie at / for further information on this exciting PHP position!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

  • Manchester
  • £28,000 - £45,000 per annum
    • Permanent
  • 09 Mar 2020

I'm representing a leading MSP currently overseeing the development of sporting brands in the retail industry who are recruiting for a PHP software engineer to join their Agile dev squad based in Central Manchester.

They are building a cloud based platform based on big data principles for a data insight product, which they supply to some really large brand names in the gaming and gambling industry. They are making use of the latest tech (Cloud technologies, big data tools) and are looking for someone with a background in full stack development in PHP, MVC (Laravel or Zend preferred) and experience of integrating APIs.

The team you'd join are passionate about the latest developments in tech and have built an inclusive team culture, combining this with their high spec Manchester City Centre office they really have created one the premier working environments in development. You would have the chance to run a multitude of projects by yourself which opens future career aspirations.

Beyond the initial period there will be significant career growth opportunities with their project pipeline.

Some of the benefits include;

  • Relaxed atmosphere
  • Career progression
  • Designated training budget
  • Flexi working hours
  • Regular team days out & social events throughout the year (meals, bowling, drinks etc.)
  • Company pension
  • Comfy break out room
  • 33 days of annual leave
  • Your birthday off

Please get in touch with Charlie at / for further information on this exciting PHP position!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.

  • King's Lynn
  • Competitive salary
    • Permanent
  • 09 Mar 2020

Dynamics NAV Support Analyst - Kings Lynn - Permanent - Competitive Salary

Your new company
I am currently working with a established organisation in Kings Lynn looking to bring on-board a NAV Support Analyst into their busy and growing IT team to support the wider business with their newly implemented ERP system.

Your new role
In your new role you will see yourself providing day to day 1st line support to the businesses NAV environment and user base, Assist in developing and maintaining standard operating procedures and Data import, export and maintenance processes.

You will be working closely with the Department manager and will support with other general duties within your capabilities that will be agreed between yourself and management team.

What you'll need to succeed
Your experience in a similar role working as part of a wider IT support team and having supported Microsoft Dynamics NAV 2015+ previously will be vital in this position.
Your strong interpersonal skills, communication and rapport building at all levels of the business as well as being able to priorities effectively will all lead to your success in this role.

What you'll get in return
In return you will receive a competitive salary + benefits package and all the tools to complete your work to the highest standard.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

  • King's Lynn
  • Competitive salary
    • Permanent
  • 09 Mar 2020

Dynamics NAV Support Analyst - Kings Lynn - Permanent - Competitive Salary

Your new company
I am currently working with a established organisation in Kings Lynn looking to bring on-board a NAV Support Analyst into their busy and growing IT team to support the wider business with their newly implemented ERP system.

Your new role
In your new role you will see yourself providing day to day 1st line support to the businesses NAV environment and user base, Assist in developing and maintaining standard operating procedures and Data import, export and maintenance processes.

You will be working closely with the Department manager and will support with other general duties within your capabilities that will be agreed between yourself and management team.

What you'll need to succeed
Your experience in a similar role working as part of a wider IT support team and having supported Microsoft Dynamics NAV 2015+ previously will be vital in this position.
Your strong interpersonal skills, communication and rapport building at all levels of the business as well as being able to priorities effectively will all lead to your success in this role.

What you'll get in return
In return you will receive a competitive salary + benefits package and all the tools to complete your work to the highest standard.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk