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  • Huntingdon
  • £28,000 - £33,000 per annum
    • Permanent
  • 09 Mar 2020

Service Delivery Analyst / Service Delivery Lead


Are you an experienced Service Delivery Analyst / Service Delivery Lead looking for more responsibility around technical support and service delivery? Do you have a mix of hands on technical skills and excellent customer services skills?
Due to growth we are looking for a Lead Service Delivery Analyst / Engineer to join a busy team supporting a user based of 250. You will be responsible for the support and delivery of IT services across the departments and users - this will include:
* 1st / 2nd line support of the windows server / exchange / desktop environment
* Build / install PCs, printers, laptops etc
* Manage the fault resolution process
* Delivery of infrastructure upgrades and maintenance via 3rd party suppliers
* Change and release management

You will be an experienced ITIL certified Service Delivery Analyst / Service Delivery Leadwith excellent technical support skills in Windows Desktop, Server, Active Directory, Exchange. You will have strong understanding around Cloud based infrastructures - Azure, O365, specifically usage and administration. You will be ITIL certified and have practical experience

  • Huntingdon
  • £28,000 - £33,000 per annum
    • Permanent
  • 09 Mar 2020

Service Delivery Analyst / Service Delivery Lead


Are you an experienced Service Delivery Analyst / Service Delivery Lead looking for more responsibility around technical support and service delivery? Do you have a mix of hands on technical skills and excellent customer services skills?
Due to growth we are looking for a Lead Service Delivery Analyst / Engineer to join a busy team supporting a user based of 250. You will be responsible for the support and delivery of IT services across the departments and users - this will include:
* 1st / 2nd line support of the windows server / exchange / desktop environment
* Build / install PCs, printers, laptops etc
* Manage the fault resolution process
* Delivery of infrastructure upgrades and maintenance via 3rd party suppliers
* Change and release management

You will be an experienced ITIL certified Service Delivery Analyst / Service Delivery Leadwith excellent technical support skills in Windows Desktop, Server, Active Directory, Exchange. You will have strong understanding around Cloud based infrastructures - Azure, O365, specifically usage and administration. You will be ITIL certified and have practical experience

  • Birmingham
  • £26,841 - £31,404 per annum
    • Contract
  • 09 Mar 2020

Job Title: ICT Specialist (FTC)
Salary range: £26,841 - £31,404
Hours: 36.5 hours per week
Contract: Temporary (FTC 6 months)

Who we need

We have an exciting 6-month fixed term contract opportunity for an ICT Specialist in our ICT, Corporate Services Directorate, with an eye for attention to detail who is focused on supporting our internal customers' helping provide a 1st class user experience as part of WMCA's friendly ICT team. You will have several years' experience within the end user computing and Service Desk areas. You will help deliver an excellent ICT service working with all areas of ICT, including service desk, service transition, infrastructure and development environments, while ensuring the adopted best practices are adhered to.

About the team

The WMCA ICT Department are a dynamic team that encompasses four key ICT specialisms across the ICT Development, Services Transition, Service Desk and Infrastructure. The department is involved in many exciting projects as well as being responsible for the day to day service delivery of key business systems. ICT is embedded across the organisation with the department actin as a key enabler to the business.

Who we are

The West Midlands Combined Authority (WMCA) is a strategic authority working with partners to deliver
a stronger West Midlands, with a focus on skills, innovation, transport, economic development and regeneration. Individual Councils and Local Enterprise Partnerships will still deliver services and retain their identity but on the big decisions we will have the resources to work together.

This is an exciting time for the West Midlands - the Commonwealth Games will be here in 2022, the arrival of HS2 will help make us a world class business location and a new £350m housing deal aims to deliver 215,000 new homes by 2031.

Against a backdrop of a uniquely challenging and evolving environment, we are looking for the right people to ensure we can meet the demands of delivering an ambitious agenda that aims to build a healthier, happier, better connected and more prosperous West Midlands.

How to apply

To view and apply for these opportunities please visit https:// where you will be required to register with our Online Recruitment System which is quick and easy. Please provide detailed information in your application outlining your suitability for the post and ensure it is submitted by the closing date.

Closing Date: Monday 23rd March 2020
Interview/Assessment Date: Wednesday 1st and Thursday 2nd April 2020

We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community.

The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed. Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer.

We are committed to equality of opportunity in service provision and employment. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.

  • Birmingham
  • £26,841 - £31,404 per annum
    • Contract
  • 09 Mar 2020

Job Title: ICT Specialist (FTC)
Salary range: £26,841 - £31,404
Hours: 36.5 hours per week
Contract: Temporary (FTC 6 months)

Who we need

We have an exciting 6-month fixed term contract opportunity for an ICT Specialist in our ICT, Corporate Services Directorate, with an eye for attention to detail who is focused on supporting our internal customers' helping provide a 1st class user experience as part of WMCA's friendly ICT team. You will have several years' experience within the end user computing and Service Desk areas. You will help deliver an excellent ICT service working with all areas of ICT, including service desk, service transition, infrastructure and development environments, while ensuring the adopted best practices are adhered to.

About the team

The WMCA ICT Department are a dynamic team that encompasses four key ICT specialisms across the ICT Development, Services Transition, Service Desk and Infrastructure. The department is involved in many exciting projects as well as being responsible for the day to day service delivery of key business systems. ICT is embedded across the organisation with the department actin as a key enabler to the business.

Who we are

The West Midlands Combined Authority (WMCA) is a strategic authority working with partners to deliver
a stronger West Midlands, with a focus on skills, innovation, transport, economic development and regeneration. Individual Councils and Local Enterprise Partnerships will still deliver services and retain their identity but on the big decisions we will have the resources to work together.

This is an exciting time for the West Midlands - the Commonwealth Games will be here in 2022, the arrival of HS2 will help make us a world class business location and a new £350m housing deal aims to deliver 215,000 new homes by 2031.

Against a backdrop of a uniquely challenging and evolving environment, we are looking for the right people to ensure we can meet the demands of delivering an ambitious agenda that aims to build a healthier, happier, better connected and more prosperous West Midlands.

How to apply

To view and apply for these opportunities please visit https:// where you will be required to register with our Online Recruitment System which is quick and easy. Please provide detailed information in your application outlining your suitability for the post and ensure it is submitted by the closing date.

Closing Date: Monday 23rd March 2020
Interview/Assessment Date: Wednesday 1st and Thursday 2nd April 2020

We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community.

The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed. Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer.

We are committed to equality of opportunity in service provision and employment. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.

  • East London
  • £28,000 - £35,000 per annum
    • Permanent
  • 09 Mar 2020

Exciting opportunity for an experienced IT support professional to take the next step in their career. Based within walking distance from Bethnal Green and Cambridge Heath, an international Creative Agency is looking to add an IT Support Engineer to their growing IT function.

You will provide proactive 2 nd  and 3rd line support in a hybrid Windows and Mac environment. The ideal candidate will be a natural problem solver with support experience in a creative production or post production environment.  

The working hours will be from 09.30 to 18.00, Monday to Friday. You will need to be prepared to work longer hours when projects reach their installation and configuration stages.

Key experience:

  • Server side support experience, including server setup and installation, troubleshooting and configuration. 
  • Hands on experience with Windows 10, including Active Directory, SCCM and O365.
  • Experience with Mac troubleshooting and support.
  • Able to get involved with networking and patching

This is a great working environment for the right person. It is full of highly intelligent and massively driven people, looking to make a difference to the success of the business. To send your CV, click on the apply button and, if asked, complete the candidate consent form.

  • East London
  • £28,000 - £35,000 per annum
    • Permanent
  • 09 Mar 2020

Exciting opportunity for an experienced IT support professional to take the next step in their career. Based within walking distance from Bethnal Green and Cambridge Heath, an international Creative Agency is looking to add an IT Support Engineer to their growing IT function.

You will provide proactive 2 nd  and 3rd line support in a hybrid Windows and Mac environment. The ideal candidate will be a natural problem solver with support experience in a creative production or post production environment.  

The working hours will be from 09.30 to 18.00, Monday to Friday. You will need to be prepared to work longer hours when projects reach their installation and configuration stages.

Key experience:

  • Server side support experience, including server setup and installation, troubleshooting and configuration. 
  • Hands on experience with Windows 10, including Active Directory, SCCM and O365.
  • Experience with Mac troubleshooting and support.
  • Able to get involved with networking and patching

This is a great working environment for the right person. It is full of highly intelligent and massively driven people, looking to make a difference to the success of the business. To send your CV, click on the apply button and, if asked, complete the candidate consent form.

  • St. Albans
  • £28,000 - £35,000 per annum
    • Permanent
  • 09 Mar 2020

Job Title: IT Support Engineer
Salary: Up to £35,000 per annum
Location: St. Albans
Contract: Permanent
Working Hours: Monday - Friday, 8:30 - 5:00 (out of hours when needed)

An IT services company based in St Albans are looking for a technically minded and client facing IT Support Engineer to join their team. You will have excellent experience within 1st and 2nd line support both remotely and face to face. You will possess excellent spoken and written English and be enthused to support a wide range of clientele with back up, server infrastructure, networking, routers, firewalls and more.

Job Duties:

  • Delivering 1st/ 2nd line customer support
  • Supporting and maintaining desktops, server and network infrastructure for multiple clients
  • Attending client site to trouble shoot and deliver customer support at the source
  • Working out of hours when required to meet customer requirements

Person Specification:

  • 3 years within a 1st line/ 2nd line support role
  • Knowledge and experience with Microsoft Servers is essential
  • Support with Office 365 is also essential
  • Azure AWS experience is ideal but not essential
  • Experience with Microsoft Windows + Apple OS Support
  • Confident with backup/ disaster recovery and software installs

Company Benefits:

  • 20 days holiday + bank holidays
  • Business expenses
  • Company pension scheme
  • Private healthcare
  • Free parking

Should you be short listed for this position, a member of the Smart10 team will be in touch with you soon. Good luck with your application!

Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in supplying both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016 at The Hertfordshire Business Awards, for being the most "promising" and "innovative" company within Hertfordshire.

The Smart10 Group recently also scooped the Award Winning Title of 'Most Inspiring Business Woman’ at The National 'Best Business Women Awards’ in October 2018 and 'Best SME Business’ at the biz4Biz awards 2019!

We are proud to work with a leading number of blue-chip companies as well as smaller SME’s throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations.

  • St. Albans
  • £28,000 - £35,000 per annum
    • Permanent
  • 09 Mar 2020

Job Title: IT Support Engineer
Salary: Up to £35,000 per annum
Location: St. Albans
Contract: Permanent
Working Hours: Monday - Friday, 8:30 - 5:00 (out of hours when needed)

An IT services company based in St Albans are looking for a technically minded and client facing IT Support Engineer to join their team. You will have excellent experience within 1st and 2nd line support both remotely and face to face. You will possess excellent spoken and written English and be enthused to support a wide range of clientele with back up, server infrastructure, networking, routers, firewalls and more.

Job Duties:

  • Delivering 1st/ 2nd line customer support
  • Supporting and maintaining desktops, server and network infrastructure for multiple clients
  • Attending client site to trouble shoot and deliver customer support at the source
  • Working out of hours when required to meet customer requirements

Person Specification:

  • 3 years within a 1st line/ 2nd line support role
  • Knowledge and experience with Microsoft Servers is essential
  • Support with Office 365 is also essential
  • Azure AWS experience is ideal but not essential
  • Experience with Microsoft Windows + Apple OS Support
  • Confident with backup/ disaster recovery and software installs

Company Benefits:

  • 20 days holiday + bank holidays
  • Business expenses
  • Company pension scheme
  • Private healthcare
  • Free parking

Should you be short listed for this position, a member of the Smart10 team will be in touch with you soon. Good luck with your application!

Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in supplying both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016 at The Hertfordshire Business Awards, for being the most "promising" and "innovative" company within Hertfordshire.

The Smart10 Group recently also scooped the Award Winning Title of 'Most Inspiring Business Woman’ at The National 'Best Business Women Awards’ in October 2018 and 'Best SME Business’ at the biz4Biz awards 2019!

We are proud to work with a leading number of blue-chip companies as well as smaller SME’s throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations.

  • Tunbridge Wells
  • Competitive salary
    • Permanent
  • 09 Mar 2020

Successful business in Tunbridge Wells is looking for a First-Line IT Support / Developer to join their growing team. You will provide telephone and email support to clients and staff on bespoke software, investigating and fixing issues and making functional changes prior to escalation. Therefore the right person will be able to manage own workload, demonstrate good problem solving and communication skills. Proven ability to troubleshoot issues as well as experience of .Net ASP Webforms, C# and Visual Studio and MySQL essential.

Key responsibilities

  • Triage support logs / tickets through Teamworks and update clients and staff on progress as necessary
  • Troubleshoot problems arising on a day to day basis and fix these issues / broken code
  • Convert HTML form designs in to code
  • Monitor, assess and report on application performance, determining what action if any should be taken
  • Manage existing web applications and set up new clients
  • Assist in software releases
  • Escalate technical issues when necessary

Essential skills:

  • Good understanding of .Net ASP Webforms
  • Experience of C# and Visual Studio
  • Knowledge of MySQL (including use of My SQL workbench)

Our client offers a competitive salary, company benefits and an outstanding working environment.

If interested please contact Lisa quoting reference 21248LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

  • Tunbridge Wells
  • Competitive salary
    • Permanent
  • 09 Mar 2020

Successful business in Tunbridge Wells is looking for a First-Line IT Support / Developer to join their growing team. You will provide telephone and email support to clients and staff on bespoke software, investigating and fixing issues and making functional changes prior to escalation. Therefore the right person will be able to manage own workload, demonstrate good problem solving and communication skills. Proven ability to troubleshoot issues as well as experience of .Net ASP Webforms, C# and Visual Studio and MySQL essential.

Key responsibilities

  • Triage support logs / tickets through Teamworks and update clients and staff on progress as necessary
  • Troubleshoot problems arising on a day to day basis and fix these issues / broken code
  • Convert HTML form designs in to code
  • Monitor, assess and report on application performance, determining what action if any should be taken
  • Manage existing web applications and set up new clients
  • Assist in software releases
  • Escalate technical issues when necessary

Essential skills:

  • Good understanding of .Net ASP Webforms
  • Experience of C# and Visual Studio
  • Knowledge of MySQL (including use of My SQL workbench)

Our client offers a competitive salary, company benefits and an outstanding working environment.

If interested please contact Lisa quoting reference 21248LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.