The 1st Line Support role based in Uxbridge is with a large corporate business who are a household name! They are a fun bunch with stylish modern offices who provide unsurpassed Cloud based IT Services to their Channel Partners!

It is full time (8am-5pm / 9am-6pm Mon-Fri) with plenty of free parking, 25 days Holiday, BUPA and much more!

Client Details

My client is a fun and lively Cloud based IT Services provider, with a worldwide presence and their UK head office based in Uxbridge. They are looking for a logical and solutions focussed 1st line support engineer to join them on a full time basis. Offering 25 days Holiday PLUS Bank Holidays, PLUS 10% bonus! and much more!

This friendly team enjoy the balance of having fun whilst getting good job done!

Description

The key responsibilities for the Internal 1st Line Support Engineer will be as follows:

To provide 1st line support for all customers and resellers via phone or email or face to face.

To troubleshoot and diagnose hardware and software faults.

Log all incidents and requested within the Incident Management System and update tickets in a timely manner.

To take full ownership of customers and resellers technical issues, follow up the status of problems on their behalf and communicate progress.

Liaise with 2nd line support external suppliers to ensure resolution to agreed standards and timescales.

Profile

The successful candidate will have the following skill set:

Previous experience with SIP based PBX’s.

Knowledge of SIP routing and troubleshooting.

Good working knowledge of IP Networking.

Experience in an IT support role.

Knowledge of Cloud Infrastructure.

Job Offer

The successful candidate will have the opportunity to develop their technical experience and skills within the organisation.

This is the perfect opportunity if you are from any cloud based IT support background!

If this sounds like you... APPLY TODAY!

The 1st Line Support role based in Uxbridge is with a large corporate business who are a household name! They are a fun bunch with stylish modern offices who provide unsurpassed Cloud based IT Services to their Channel Partners!

It is full time (8am-5pm / 9am-6pm Mon-Fri) with plenty of free parking, 25 days Holiday, BUPA and much more!

Client Details

My client is a fun and lively Cloud based IT Services provider, with a worldwide presence and their UK head office based in Uxbridge. They are looking for a logical and solutions focussed 1st line support engineer to join them on a full time basis. Offering 25 days Holiday PLUS Bank Holidays, PLUS 10% bonus! and much more!

This friendly team enjoy the balance of having fun whilst getting good job done!

Description

The key responsibilities for the Internal 1st Line Support Engineer will be as follows:

To provide 1st line support for all customers and resellers via phone or email or face to face.

To troubleshoot and diagnose hardware and software faults.

Log all incidents and requested within the Incident Management System and update tickets in a timely manner.

To take full ownership of customers and resellers technical issues, follow up the status of problems on their behalf and communicate progress.

Liaise with 2nd line support external suppliers to ensure resolution to agreed standards and timescales.

Profile

The successful candidate will have the following skill set:

Previous experience with SIP based PBX’s.

Knowledge of SIP routing and troubleshooting.

Good working knowledge of IP Networking.

Experience in an IT support role.

Knowledge of Cloud Infrastructure.

Job Offer

The successful candidate will have the opportunity to develop their technical experience and skills within the organisation.

This is the perfect opportunity if you are from any cloud based IT support background!

If this sounds like you... APPLY TODAY!

Job Title: Automation Tester

Location: Solihull, West Midlands

Salary: £28,000 to £30,000 + benefits

Hours of Work: 9.00am to 5.30pm, Monday to Friday

Job Type: Permanent

Job Number: LH9887

To work as part of the QA Team testing new product developments; writing manual and automated tests; identifying and appropriately raising bug/fault tickets; retesting and verifying fixed issues; running regressions - all to ensure the products we release to our customers are of the highest possible quality.

Primary Responsibilities

• Testing new product developments
• Designing, writing and maintaining test cases/regression scripts
• Designing, building and maintaining automated tests
• Retesting and verifying fixes
• Identifying and logging bugs/faults
• Working effectively as part of a team

Personal Specification

Essential

• 1-2 years’ testing experience including building and running automated tests
• Experience working with and testing webservices/APIs
• Excellent time management skills
• Exceptional attention to detail
• Strong verbal and written communication skills; articulate and personable
• Team player with ability to build strong relationships with all staff
• Self-motivated to achieve and to learn new skills
• Thrives on day-to-day challenges
• A broad understanding of common programming languages (such as SQL, XML and HTML) and tools

Desirable

• ISTQB Foundation Level
• Prior experience with RPA (Robotic Process Automation)
• Jira

Competencies

Testing: Level 2- Defines test conditions for given requirements. Designs test cases and creates test scripts and supporting data, working to the specifications provided. Interprets, executes and records test cases in accordance with project test plans. Analyses and reports test activities and results. Identifies and reports issues and risks.

Testing: Level 3 - Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.

Service Desk and Incident Management: Level 4 (with specific reference to issue-handling as part of testing activities) - Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains [test] documentation.

Wilde Associates is working in the capacity of an Employment Agency for this role

Job Title: Automation Tester

Location: Solihull, West Midlands

Salary: £28,000 to £30,000 + benefits

Hours of Work: 9.00am to 5.30pm, Monday to Friday

Job Type: Permanent

Job Number: LH9887

To work as part of the QA Team testing new product developments; writing manual and automated tests; identifying and appropriately raising bug/fault tickets; retesting and verifying fixed issues; running regressions - all to ensure the products we release to our customers are of the highest possible quality.

Primary Responsibilities

• Testing new product developments
• Designing, writing and maintaining test cases/regression scripts
• Designing, building and maintaining automated tests
• Retesting and verifying fixes
• Identifying and logging bugs/faults
• Working effectively as part of a team

Personal Specification

Essential

• 1-2 years’ testing experience including building and running automated tests
• Experience working with and testing webservices/APIs
• Excellent time management skills
• Exceptional attention to detail
• Strong verbal and written communication skills; articulate and personable
• Team player with ability to build strong relationships with all staff
• Self-motivated to achieve and to learn new skills
• Thrives on day-to-day challenges
• A broad understanding of common programming languages (such as SQL, XML and HTML) and tools

Desirable

• ISTQB Foundation Level
• Prior experience with RPA (Robotic Process Automation)
• Jira

Competencies

Testing: Level 2- Defines test conditions for given requirements. Designs test cases and creates test scripts and supporting data, working to the specifications provided. Interprets, executes and records test cases in accordance with project test plans. Analyses and reports test activities and results. Identifies and reports issues and risks.

Testing: Level 3 - Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.

Service Desk and Incident Management: Level 4 (with specific reference to issue-handling as part of testing activities) - Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains [test] documentation.

Wilde Associates is working in the capacity of an Employment Agency for this role

Role: NAV Support Analyst
Location: Kings Lynn
Salary: Highly competitive
Type: Permanent - Full Time

Our client are implementing a new system, with the purpose of this role to support and implement Microsoft NAV users directly through the business.

This international manufacturing brand with a rich domestic history are on an upwards trajectory with various projects launching and a growth plan in place, so if you are looking for a new opportunity to work with cutting edge technology, this could be the role for you!

You will be responsible for day to day support of the business NAV environment and user base, as well as assisting in developing and maintaining procedures. Added to this, you will assist and develop data import, export & maintenance processes.

You will be an energetic, and technically astute with the following:
- MS Dynamics NAV experience or similar (ERP, CRM, MRP)
- Experience working within an IT Support team
- Strong interpersonal and communications skills
- Time management skills

Benefits include:
- Competitive salary
- Company pension scheme
- 25 days annual leave + Bank Holidays
- Free car park

To apply for this fantastic NAV Support Analyst position giving you opportunity to work with cutting edge technology, APPLY NOW!

Role: NAV Support Analyst
Location: Kings Lynn
Salary: Highly competitive
Type: Permanent - Full Time

Our client are implementing a new system, with the purpose of this role to support and implement Microsoft NAV users directly through the business.

This international manufacturing brand with a rich domestic history are on an upwards trajectory with various projects launching and a growth plan in place, so if you are looking for a new opportunity to work with cutting edge technology, this could be the role for you!

You will be responsible for day to day support of the business NAV environment and user base, as well as assisting in developing and maintaining procedures. Added to this, you will assist and develop data import, export & maintenance processes.

You will be an energetic, and technically astute with the following:
- MS Dynamics NAV experience or similar (ERP, CRM, MRP)
- Experience working within an IT Support team
- Strong interpersonal and communications skills
- Time management skills

Benefits include:
- Competitive salary
- Company pension scheme
- 25 days annual leave + Bank Holidays
- Free car park

To apply for this fantastic NAV Support Analyst position giving you opportunity to work with cutting edge technology, APPLY NOW!

Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on……..

As a business, we are continually looking to improve how we do things, this includes technology enhancements to improve and simplify business processes through delivering high quality IT applications written by our .Net development team. As with all technology enhancements it is essential that we ensure hardware and software are thoroughly tested prior to release.

Testing is an important role in the Software Development Lifecycle (SDLC) contributing to the successful delivery of quality IT solutions.

Once a project reaches a certain stage of development, the role of a IT Test Analyst is to support the project team ensuring functionality is working as required and does not break anything else. You will provide testing support for a variety of Iceland applications.

Thorough testing helps the design process and ensures a faultless solution at every stage of development. You will work closely with the project team including business stakeholders, developers, business analysts and project managers, allowing you to understand what the solution is meant to do, its key features and its users. As an IT Tester you will be responsible for a variety of exploratory, unit, functional and integration testing.

Duties and Key Accountabilities:

• Attending project workshops, meetings, sprint reviews and system demos
• Working with business stakeholders, developers and the Business Analyst team to understand business / project requirements
• Preparation of functional and scenario test cases including expected outcomes.
• Plan and execute manual test cases following iterative software releases.
• During test execution, ensure application behaviour meets requirements specification.
• Complete data integrity checks.
• Record test results, identify and analyse anomalies and where necessary raise and track defects with development team.
• Working closely with the project team and developers to report and track testing progress.
• Complete testing iterations within agreed deadlines.
• Perform regression testing to ensure a software release has no detrimental impact to system functionality.
• Create, manage, and maintain testing documentation for complete regression testing and to support user testing.
• Where appropriate support business stakeholders with UAT
• Where necessary offer support during transitional "go live" stage of projects

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

• A very competitive salary with an excellent benefits package,
• 25 days holiday, plus 8 days bank holiday,
• 10% store discount, 30% club individual restaurant discount,
• Free parking onsite,
• Double discount weeks,
• Highly subsidised restaurant onsite with our own Michelin Star Chef!
• Subsidised Costa onsite,
• Discounted gym membership,
• Charity fundraising events,
• Educational sponsorship,
• Enhanced maternity/paternity leave,
• Long service awards,
• Reward & recognition,
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.

If this sounds like you and you want to expand your career please apply directly and a member of the recruitment team will get back to you!.

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on……..

As a business, we are continually looking to improve how we do things, this includes technology enhancements to improve and simplify business processes through delivering high quality IT applications written by our .Net development team. As with all technology enhancements it is essential that we ensure hardware and software are thoroughly tested prior to release.

Testing is an important role in the Software Development Lifecycle (SDLC) contributing to the successful delivery of quality IT solutions.

Once a project reaches a certain stage of development, the role of a IT Test Analyst is to support the project team ensuring functionality is working as required and does not break anything else. You will provide testing support for a variety of Iceland applications.

Thorough testing helps the design process and ensures a faultless solution at every stage of development. You will work closely with the project team including business stakeholders, developers, business analysts and project managers, allowing you to understand what the solution is meant to do, its key features and its users. As an IT Tester you will be responsible for a variety of exploratory, unit, functional and integration testing.

Duties and Key Accountabilities:

• Attending project workshops, meetings, sprint reviews and system demos
• Working with business stakeholders, developers and the Business Analyst team to understand business / project requirements
• Preparation of functional and scenario test cases including expected outcomes.
• Plan and execute manual test cases following iterative software releases.
• During test execution, ensure application behaviour meets requirements specification.
• Complete data integrity checks.
• Record test results, identify and analyse anomalies and where necessary raise and track defects with development team.
• Working closely with the project team and developers to report and track testing progress.
• Complete testing iterations within agreed deadlines.
• Perform regression testing to ensure a software release has no detrimental impact to system functionality.
• Create, manage, and maintain testing documentation for complete regression testing and to support user testing.
• Where appropriate support business stakeholders with UAT
• Where necessary offer support during transitional "go live" stage of projects

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

• A very competitive salary with an excellent benefits package,
• 25 days holiday, plus 8 days bank holiday,
• 10% store discount, 30% club individual restaurant discount,
• Free parking onsite,
• Double discount weeks,
• Highly subsidised restaurant onsite with our own Michelin Star Chef!
• Subsidised Costa onsite,
• Discounted gym membership,
• Charity fundraising events,
• Educational sponsorship,
• Enhanced maternity/paternity leave,
• Long service awards,
• Reward & recognition,
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.

If this sounds like you and you want to expand your career please apply directly and a member of the recruitment team will get back to you!.