Senior Desktop Support Engineer required in Blacknest for a 6 month contract with possible extension.

Your new company:
One of Europe's leading and fastest growing IT service providers has an exciting opportunity to join them as a Senior Desktop Support Engineer based in Blacknest. Due to internal progression and securing new, high profile customers our client is looking at bringing on a Senior Desktop Support Engineer. This role is a superb opportunity for someone who is passionate about further improving their existing project migration, deployment, floor walking, troubleshooting and network skills while delivering excellent customer service.

What you'll need to succeed:
Excellent customer skills. Communication and Team working, working knowledge of Windows 7 and 10 as well as McAfee EPO for adding machines to correct domain sub groups and applying compliance group tags, be able to take lead on project roles, experience of preparing machines for migration and configuration and Microsoft Server experience.

What you'll get in return:
So…what's in it for you? You will get the opportunity to work at the forefront of a globally recognised IT service provider, with access to the latest technologies. Furthermore, you will be given the opportunity to enhance your skills through training and regular mentorship, enabling the growth and progression throughout your career.

What do you need to do now?
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tyree Ross now (). If this job isn't quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Desktop Support Engineer required in Blacknest for a 6 month contract with possible extension.

Your new company:
One of Europe's leading and fastest growing IT service providers has an exciting opportunity to join them as a Senior Desktop Support Engineer based in Blacknest. Due to internal progression and securing new, high profile customers our client is looking at bringing on a Senior Desktop Support Engineer. This role is a superb opportunity for someone who is passionate about further improving their existing project migration, deployment, floor walking, troubleshooting and network skills while delivering excellent customer service.

What you'll need to succeed:
Excellent customer skills. Communication and Team working, working knowledge of Windows 7 and 10 as well as McAfee EPO for adding machines to correct domain sub groups and applying compliance group tags, be able to take lead on project roles, experience of preparing machines for migration and configuration and Microsoft Server experience.

What you'll get in return:
So…what's in it for you? You will get the opportunity to work at the forefront of a globally recognised IT service provider, with access to the latest technologies. Furthermore, you will be given the opportunity to enhance your skills through training and regular mentorship, enabling the growth and progression throughout your career.

What do you need to do now?
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tyree Ross now (). If this job isn't quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Location: Tottenham Court Road

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/fix issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Location: Tottenham Court Road

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/fix issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

Do you have experience within Technical Support for a Managed Service Provider?

A fantastic opportunity to join this Microsoft Gold Certified, IT Support company as a Technical Support Engineer based in London, who are looking for someone who is confident, a good communicator and enjoys dealing with multiple customers on a daily basis.

This well-established organisation has strong partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few.

They strongly believe in progressing their staff to their full potential by offering full funding for gaining your IT Certifications. As well as exclusive training opportunities, other excellent benefits include 20 days holiday, increasing 1 day per year of service, company pension, health scheme, annual interest free travel loan and cycle to work scheme.

In this Technical Support Engineer role, you must have:

• At least 1 year in an IT Support/MSP environment
• Technical skills in Windows 8/10, Office 2013/16, Office 365, Apple, Anti-virus, Networking and Backup.
• Have at least one MCP relating to IT Support and want to gain further certifications to advance your career.

Responsibilities of the Technical Support Engineer:

• Providing Support, acting as the first responder to incoming queries and escalating according to process
• Providing excellent customer service to external clients
• Proactive thinking
• Assisting on tasks relating to projects delegated by colleagues
• Troubleshoot problems by telephone, remote access and onsite visits.
• Help improve company systems, procedures and knowledge.
• Participate and contribute to ad-hoc and planned training.
• System builds, configuration and installation (remote and on-site).
• Solution and technical research and development for internal and client use.
• Continuing studying and certifications, possibly as part of probation.

Apply now, you do not want to miss out on this fantastic opportunity!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

Do you have experience within Technical Support for a Managed Service Provider?

A fantastic opportunity to join this Microsoft Gold Certified, IT Support company as a Technical Support Engineer based in London, who are looking for someone who is confident, a good communicator and enjoys dealing with multiple customers on a daily basis.

This well-established organisation has strong partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few.

They strongly believe in progressing their staff to their full potential by offering full funding for gaining your IT Certifications. As well as exclusive training opportunities, other excellent benefits include 20 days holiday, increasing 1 day per year of service, company pension, health scheme, annual interest free travel loan and cycle to work scheme.

In this Technical Support Engineer role, you must have:

• At least 1 year in an IT Support/MSP environment
• Technical skills in Windows 8/10, Office 2013/16, Office 365, Apple, Anti-virus, Networking and Backup.
• Have at least one MCP relating to IT Support and want to gain further certifications to advance your career.

Responsibilities of the Technical Support Engineer:

• Providing Support, acting as the first responder to incoming queries and escalating according to process
• Providing excellent customer service to external clients
• Proactive thinking
• Assisting on tasks relating to projects delegated by colleagues
• Troubleshoot problems by telephone, remote access and onsite visits.
• Help improve company systems, procedures and knowledge.
• Participate and contribute to ad-hoc and planned training.
• System builds, configuration and installation (remote and on-site).
• Solution and technical research and development for internal and client use.
• Continuing studying and certifications, possibly as part of probation.

Apply now, you do not want to miss out on this fantastic opportunity!

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on……..

As a business, we are continually looking to improve how we do things, this includes technology enhancements to improve and simplify business processes through delivering high quality IT applications written by our .Net development team. As with all technology enhancements it is essential that we ensure hardware and software are thoroughly tested prior to release.

Testing is an important role in the Software Development Lifecycle (SDLC) contributing to the successful delivery of quality IT solutions.

Once a project reaches a certain stage of development, the role of IT Tester is to support the project team ensuring functionality is working as required and does not break anything else. You will provide testing support for a variety of Iceland applications.

Thorough testing helps the design process and ensures a faultless solution at every stage of development. You will work closely with the project team including business stakeholders, developers, business analysts and project managers, allowing you to understand what the solution is meant to do, its key features and its users. As an IT Tester you will be responsible for a variety of exploratory, unit, functional and integration testing.

Duties and Key Accountabilities:

• Attending project workshops, meetings, sprint reviews and system demos
• Working with business stakeholders, developers and the Business Analyst team to understand business / project requirements
• Preparation of functional and scenario test cases including expected outcomes.
• Plan and execute manual test cases following iterative software releases.
• During test execution, ensure application behaviour meets requirements specification.
• Complete data integrity checks.
• Record test results, identify and analyse anomalies and where necessary raise and track defects with development team.
• Working closely with the project team and developers to report and track testing progress.
• Complete testing iterations within agreed deadlines.
• Perform regression testing to ensure a software release has no detrimental impact to system functionality.
• Create, manage, and maintain testing documentation for complete regression testing and to support user testing.
• Where appropriate support business stakeholders with UAT
• Where necessary offer support during transitional "golive" stage of projects

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

• A very competitive salary with an excellent benefits package,
• 25 days holiday, plus 8 days bank holiday,
• 10% store discount, 30% club individual restaurant discount,
• Free parking onsite,
• Double discount weeks,
• Highly subsidised restaurant onsite with our own Michelin Star Chef!
• Subsidised Costa onsite,
• Discounted gym membership,
• Charity fundraising events,
• Educational sponsorship,
• Enhanced maternity/paternity leave,
• Long service awards,
• Reward & recognition,
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.

If this sounds like you and you want to expand your career please apply directly and a member of the recruitment team will get back to you!.

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on……..

As a business, we are continually looking to improve how we do things, this includes technology enhancements to improve and simplify business processes through delivering high quality IT applications written by our .Net development team. As with all technology enhancements it is essential that we ensure hardware and software are thoroughly tested prior to release.

Testing is an important role in the Software Development Lifecycle (SDLC) contributing to the successful delivery of quality IT solutions.

Once a project reaches a certain stage of development, the role of IT Tester is to support the project team ensuring functionality is working as required and does not break anything else. You will provide testing support for a variety of Iceland applications.

Thorough testing helps the design process and ensures a faultless solution at every stage of development. You will work closely with the project team including business stakeholders, developers, business analysts and project managers, allowing you to understand what the solution is meant to do, its key features and its users. As an IT Tester you will be responsible for a variety of exploratory, unit, functional and integration testing.

Duties and Key Accountabilities:

• Attending project workshops, meetings, sprint reviews and system demos
• Working with business stakeholders, developers and the Business Analyst team to understand business / project requirements
• Preparation of functional and scenario test cases including expected outcomes.
• Plan and execute manual test cases following iterative software releases.
• During test execution, ensure application behaviour meets requirements specification.
• Complete data integrity checks.
• Record test results, identify and analyse anomalies and where necessary raise and track defects with development team.
• Working closely with the project team and developers to report and track testing progress.
• Complete testing iterations within agreed deadlines.
• Perform regression testing to ensure a software release has no detrimental impact to system functionality.
• Create, manage, and maintain testing documentation for complete regression testing and to support user testing.
• Where appropriate support business stakeholders with UAT
• Where necessary offer support during transitional "golive" stage of projects

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

• A very competitive salary with an excellent benefits package,
• 25 days holiday, plus 8 days bank holiday,
• 10% store discount, 30% club individual restaurant discount,
• Free parking onsite,
• Double discount weeks,
• Highly subsidised restaurant onsite with our own Michelin Star Chef!
• Subsidised Costa onsite,
• Discounted gym membership,
• Charity fundraising events,
• Educational sponsorship,
• Enhanced maternity/paternity leave,
• Long service awards,
• Reward & recognition,
• Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.

If this sounds like you and you want to expand your career please apply directly and a member of the recruitment team will get back to you!.

Software Tester (Agile/C#) x2 - West Yorkshire

Are you passionate about quality and testing software with an Agile mindset? Do you care about building the right thing and building the thing right? Does being part of an innovative culture inspire you?

As we continue to grow our amazing team, we have an exciting opportunity for a Test Analyst to join us. With a strong collaborative focus and a drive for continuous improvement, you'll be a key part of the Delivery Team as they work to implement features to delight our customers. You'll be an experienced testing professional, with a strong testing background and a desire to iterate, innovate, and instigate quality-driven approaches and processes. You'll know all the basic testing techniques and some of the advanced ones too! A passion for Quality and Continuous Improvement is essential.

This is the perfect opportunity to be a part of meaningful change to our flagship and newer products, and help drive a culture of excellence in everything we do.

We are looking for one Test Analyst at the mid level £28k-£30k level and one more experienced at the £35K-£38K level.

What you'll do

• To be involved in the entire Software Delivery Lifecycle
• Help shape the future of the team and be a Quality advocate
• To prevent the creation of defects in our software
• To work proactively with the team to instil quality into our products and practices
• To embed modern testing approaches as a part of a whole-team responsibility for quality
• To communicate and collaborate effectively
• Experience of working in an Agile environment
• A cradle-to-grave approach to 'baking quality in' to Software Delivery
• Strong communication and collaboration skills
• A proactive, positive 'can-do' attitude
• Well versed in a variety of testing techniques and approaches
• Solution-orientated

The business offers flexible working hours and a day from home a week. You will be working closely with the software development team and part of current team of 5 Test Professionals which will double this year due to business needs.

Software Tester (Agile/C#) x2 - West Yorkshire

Are you passionate about quality and testing software with an Agile mindset? Do you care about building the right thing and building the thing right? Does being part of an innovative culture inspire you?

As we continue to grow our amazing team, we have an exciting opportunity for a Test Analyst to join us. With a strong collaborative focus and a drive for continuous improvement, you'll be a key part of the Delivery Team as they work to implement features to delight our customers. You'll be an experienced testing professional, with a strong testing background and a desire to iterate, innovate, and instigate quality-driven approaches and processes. You'll know all the basic testing techniques and some of the advanced ones too! A passion for Quality and Continuous Improvement is essential.

This is the perfect opportunity to be a part of meaningful change to our flagship and newer products, and help drive a culture of excellence in everything we do.

We are looking for one Test Analyst at the mid level £28k-£30k level and one more experienced at the £35K-£38K level.

What you'll do

• To be involved in the entire Software Delivery Lifecycle
• Help shape the future of the team and be a Quality advocate
• To prevent the creation of defects in our software
• To work proactively with the team to instil quality into our products and practices
• To embed modern testing approaches as a part of a whole-team responsibility for quality
• To communicate and collaborate effectively
• Experience of working in an Agile environment
• A cradle-to-grave approach to 'baking quality in' to Software Delivery
• Strong communication and collaboration skills
• A proactive, positive 'can-do' attitude
• Well versed in a variety of testing techniques and approaches
• Solution-orientated

The business offers flexible working hours and a day from home a week. You will be working closely with the software development team and part of current team of 5 Test Professionals which will double this year due to business needs.