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  • London, England, United Kingdom
  • Competitive
    • Self Employed
  • 10 Mar 2020
Senior Appian Developer, IT, London

Fitch Group is a global leader in financial information services with operations in more than 30 countries.  Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an industry-leading provider of credit risk products and services; and Fitch Learning, a preeminent training and professional development firm.  With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

Fitch complies with all laws governing employment in each jurisdiction in which it operates, and provides equal opportunity to all applicants and employees.  All applications will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, and other status protected by applicable laws.

 

Fitch is looking to hire a Senior Developer/Technical Lead to help front the use of  Appian technology within its IT department. We are currently using Appian on a high profile project looking at improving the way we automate the data content that our Analysts use, but will then look to this person to help evangelise the use of Appian. The role requires someone who has exceptional technical skills, as well as the influencing skills to  drive the wider adoption of the technology.

 

Roles & Responsibilities

 
  • Work with Appian Consultants and developers to Design and Architect the program
  • Work closely with project's Product Owners / Business Analyst/Enterprise Architects to understand requirements and advise on technical capabilities/limitations of Appian
  • Develop workflows, low code UIs and rules for the program
  • Provide production support and help set support best practices to Appian applications
  • Integrate Appian with legacy applications, design custom plugins, where necessary
  • Guide the team on BPMS and Appian best practises
  • Lead the team on setting up the Appian CICD pipeline and integrate it with organisations delivery mechanism
  • Conduct Explorations and POCs on Appian capabilities and their right usage within the organisation
  • Help set governance and administration models on Appian for the organisation
  • Champion Appian usage and highlight its capabilities within the organisation
  • Stay current on latest BPMS trends and Appian features

 

Required Skills

 
  • Extensive experience of enterprise software development with solid design and development experience in Appian
  • Expertise in Appian Architecture, Design and best practices, mainly in workflow, rules and low code UI capabilities of Appian
  • Strong background in relational database design and SQL
  • Working knowledge in application servers, web servers, operating systems, and web application architectural concepts
  • Expertise in Test automation with Appian
  • Familiar with Appian setup, administration, performance optimisation and support in a cloud model
  • Self-starter, Independent thinker and problem solver
  • Excellent written and verbal communication skills
  • Experience working with a mixed co-located & offshore team
  • Strong understanding of software development lifecycles (SDLC) with a primary focus on agile methodologies.

 

 

Desirable skills

 
  • Appian Level 3 credential
  • Experience with Appian SharePoint plugin and office tools
  • Familiarity with web services, FTP, JMS, and other web integration technologies
  • Deployment tools (Bamboo, Ant, Maven)
  • Source control tools (GIT/BitBucket)
  • Familiarity of Cloud Computing AWS or Azure (Compute, Storage, Database, Deployment and Application Services)
  • Experience with Jira and Confluence
  • Experience in Financial Services industry

 

#LI-DS1

 

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will asked to declare any securities holdings and other potential conflicts for you and your Family Members prior to commencing employment. If you, or your Family Members, have any holdings that may conflict with your work responsibilities, they must be sold before beginning work. In certain roles, employees and their Family Members may be limited to investments in diversified mutual funds only.

For more information about this policy, please visit the Code of Ethics and Conduct page .

  • London, England, United Kingdom
  • Competitive
    • Self Employed
  • 10 Mar 2020
Senior Appian Developer, IT, London

Fitch Group is a global leader in financial information services with operations in more than 30 countries.  Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an industry-leading provider of credit risk products and services; and Fitch Learning, a preeminent training and professional development firm.  With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

Fitch complies with all laws governing employment in each jurisdiction in which it operates, and provides equal opportunity to all applicants and employees.  All applications will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, and other status protected by applicable laws.

 

Fitch is looking to hire a Senior Developer/Technical Lead to help front the use of  Appian technology within its IT department. We are currently using Appian on a high profile project looking at improving the way we automate the data content that our Analysts use, but will then look to this person to help evangelise the use of Appian. The role requires someone who has exceptional technical skills, as well as the influencing skills to  drive the wider adoption of the technology.

 

Roles & Responsibilities

 
  • Work with Appian Consultants and developers to Design and Architect the program
  • Work closely with project's Product Owners / Business Analyst/Enterprise Architects to understand requirements and advise on technical capabilities/limitations of Appian
  • Develop workflows, low code UIs and rules for the program
  • Provide production support and help set support best practices to Appian applications
  • Integrate Appian with legacy applications, design custom plugins, where necessary
  • Guide the team on BPMS and Appian best practises
  • Lead the team on setting up the Appian CICD pipeline and integrate it with organisations delivery mechanism
  • Conduct Explorations and POCs on Appian capabilities and their right usage within the organisation
  • Help set governance and administration models on Appian for the organisation
  • Champion Appian usage and highlight its capabilities within the organisation
  • Stay current on latest BPMS trends and Appian features

 

Required Skills

 
  • Extensive experience of enterprise software development with solid design and development experience in Appian
  • Expertise in Appian Architecture, Design and best practices, mainly in workflow, rules and low code UI capabilities of Appian
  • Strong background in relational database design and SQL
  • Working knowledge in application servers, web servers, operating systems, and web application architectural concepts
  • Expertise in Test automation with Appian
  • Familiar with Appian setup, administration, performance optimisation and support in a cloud model
  • Self-starter, Independent thinker and problem solver
  • Excellent written and verbal communication skills
  • Experience working with a mixed co-located & offshore team
  • Strong understanding of software development lifecycles (SDLC) with a primary focus on agile methodologies.

 

 

Desirable skills

 
  • Appian Level 3 credential
  • Experience with Appian SharePoint plugin and office tools
  • Familiarity with web services, FTP, JMS, and other web integration technologies
  • Deployment tools (Bamboo, Ant, Maven)
  • Source control tools (GIT/BitBucket)
  • Familiarity of Cloud Computing AWS or Azure (Compute, Storage, Database, Deployment and Application Services)
  • Experience with Jira and Confluence
  • Experience in Financial Services industry

 

#LI-DS1

 

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will asked to declare any securities holdings and other potential conflicts for you and your Family Members prior to commencing employment. If you, or your Family Members, have any holdings that may conflict with your work responsibilities, they must be sold before beginning work. In certain roles, employees and their Family Members may be limited to investments in diversified mutual funds only.

For more information about this policy, please visit the Code of Ethics and Conduct page .

  • London, UK
  • 10 Mar 2020

Job description

Description

ClearScore is developing a new product that will take that mission further - OneScore will give our users an understanding of their entire financial well-being and the guidance they need to reach their financial goals. All in a single app that is calm, clear, and beautiful. We are looking for a senior iOS developer to help us realise this vision.

You will be an iOS developer that wants to join our small, close knit Agile team. We have Native iOS Apps which are built in Swift. You will have responsibility in a high performance, entrepreneurial environment that values the craft of building cutting edge and beautiful mobile products.

"People around the world will turn to ClearScore when they think about financial decisions. We make personal finance clearer, calmer and easier to understand. We help people take decisions that create greater financial well-being."

This is the ClearScore mission, and what you will see when you come into our office.

ClearScore is one of the fastest growing FinTechs in Europe. We've changed the credit scoring and credit report market in the UK forever and our mission is to transform how people manage their personal finances around the world. From building financial literacy chatbots, to creating industry leading relationships and integrations with financial institutions, our technology and our developers enable the creation of the next generation of consumer-facing financial technology.

We are proud to say that our engineering team at ClearScore is world class and at the heart of making this mission a reality for our millions of users. For more information on our tech stack check out our Tech Radar 2020, how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

Requirements

  • Strong knowledge of Swift
  • Strong understanding of design patterns and Object Oriented Programming
  • Solid knowledge of iOS UI/UX design principles, patterns and best practices
  • Solid knowledge of Auto Layout, Storyboards, XIBs
  • In-depth experience of working with RESTful APIs
  • Experience working in an Agile Scrum environment and collaborative tools (e.g Jira)
  • Understanding of build processes and CI tooling (e.g. Bitrise, Fastlane)
  • Experience with Instruments and advanced debugging
  • Experience with AppStoreConnect, release process
  • Experience with Unit/UI testing (e.g. XCTest, EarlGrey)

Benefits

  • Holidays – 25 paid holidays and a “duvet day” on your birthday
  • Pension – ClearScore matches up to 6%
  • Market-beating medical insurance - with the option to add friends and family
  • Dental cover with Denplan, the LARGEST dental provider in the UK – with the option to add family members
  • All permanent staff are automatically included in our ClearScore Group Life Assurance Scheme – life insurance cover will be an amount that is equal to 4x your basic salary
  • Perkbox – a choice of different benefits
  • Flexible work hours and the ability to work from home
  • Flexible, generous and personalised maternity and paternity plans
  • Monthly funded GP office visits
  • Free breakfast and fruit...and a fully stocked drinks fridge!
  • Company personal trainer, boxing and yoga classes
  • Company clubs for football, climbing, cinema, board games... if there's not one for your passion, start one!
  • London, UK
  • 10 Mar 2020

Job description

Description

ClearScore is developing a new product that will take that mission further - OneScore will give our users an understanding of their entire financial well-being and the guidance they need to reach their financial goals. All in a single app that is calm, clear, and beautiful. We are looking for a senior iOS developer to help us realise this vision.

You will be an iOS developer that wants to join our small, close knit Agile team. We have Native iOS Apps which are built in Swift. You will have responsibility in a high performance, entrepreneurial environment that values the craft of building cutting edge and beautiful mobile products.

"People around the world will turn to ClearScore when they think about financial decisions. We make personal finance clearer, calmer and easier to understand. We help people take decisions that create greater financial well-being."

This is the ClearScore mission, and what you will see when you come into our office.

ClearScore is one of the fastest growing FinTechs in Europe. We've changed the credit scoring and credit report market in the UK forever and our mission is to transform how people manage their personal finances around the world. From building financial literacy chatbots, to creating industry leading relationships and integrations with financial institutions, our technology and our developers enable the creation of the next generation of consumer-facing financial technology.

We are proud to say that our engineering team at ClearScore is world class and at the heart of making this mission a reality for our millions of users. For more information on our tech stack check out our Tech Radar 2020, how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

Requirements

  • Strong knowledge of Swift
  • Strong understanding of design patterns and Object Oriented Programming
  • Solid knowledge of iOS UI/UX design principles, patterns and best practices
  • Solid knowledge of Auto Layout, Storyboards, XIBs
  • In-depth experience of working with RESTful APIs
  • Experience working in an Agile Scrum environment and collaborative tools (e.g Jira)
  • Understanding of build processes and CI tooling (e.g. Bitrise, Fastlane)
  • Experience with Instruments and advanced debugging
  • Experience with AppStoreConnect, release process
  • Experience with Unit/UI testing (e.g. XCTest, EarlGrey)

Benefits

  • Holidays – 25 paid holidays and a “duvet day” on your birthday
  • Pension – ClearScore matches up to 6%
  • Market-beating medical insurance - with the option to add friends and family
  • Dental cover with Denplan, the LARGEST dental provider in the UK – with the option to add family members
  • All permanent staff are automatically included in our ClearScore Group Life Assurance Scheme – life insurance cover will be an amount that is equal to 4x your basic salary
  • Perkbox – a choice of different benefits
  • Flexible work hours and the ability to work from home
  • Flexible, generous and personalised maternity and paternity plans
  • Monthly funded GP office visits
  • Free breakfast and fruit...and a fully stocked drinks fridge!
  • Company personal trainer, boxing and yoga classes
  • Company clubs for football, climbing, cinema, board games... if there's not one for your passion, start one!
  • Edinburgh, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
CyberArk Analyst


Join us as a CyberArk Analyst

  • This is an opportunity to take on a technical role and make a tangible impact on our function
  • You'll be able to build and maintain a wide network of stakeholders of varying seniority
  • Hone your existing technical skills and advance your career in this critical, fast paced role


What you'll do

You'll provide end to end security response, including triage, response, escalation, and coordination of events and incidents. You'll carry out and contribute to root cause analysis on security incidents and events, conduct training and scenario planning to prepare for and anticipate future events.

You'll also:

  • Collaborate with internal and external colleagues, specialists and stakeholders to ensure activities relating to incident response, user access, alert monitoring, root cause analysis and scenario planning are completed in line with standard operating procedures and to a high standard
  • Respond to customer queries and security events, ensuring making sure feedback loops are in place to improve our service and response
  • Proactively identify and manage risk escalation to deliver key security related customer and compliance outcomes
  • Interrogate and interpret large volumes of data and understand the root cause of problems
  • Create and maintain documentation, and support controls and quality assurance in line with the bank's standards


The skills you'll need

You'll need excellent communication skills both written and verbally, and the ability to translate complex technical concepts clearly to your peers and management level colleagues. You should also have good collaboration and stakeholder management skills.

You'll also need:

  • The ability to write technical issues in business term
  • Analytical skills with strong problem solving capabilities
  • Knowledge and experience of the legal and regulatory environment
  • A good understanding of Agile methodologies with experience of working in an Agile team
  • Strong stakeholder management skills, incident management and security controls experience
  • Edinburgh, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
CyberArk Analyst


Join us as a CyberArk Analyst

  • This is an opportunity to take on a technical role and make a tangible impact on our function
  • You'll be able to build and maintain a wide network of stakeholders of varying seniority
  • Hone your existing technical skills and advance your career in this critical, fast paced role


What you'll do

You'll provide end to end security response, including triage, response, escalation, and coordination of events and incidents. You'll carry out and contribute to root cause analysis on security incidents and events, conduct training and scenario planning to prepare for and anticipate future events.

You'll also:

  • Collaborate with internal and external colleagues, specialists and stakeholders to ensure activities relating to incident response, user access, alert monitoring, root cause analysis and scenario planning are completed in line with standard operating procedures and to a high standard
  • Respond to customer queries and security events, ensuring making sure feedback loops are in place to improve our service and response
  • Proactively identify and manage risk escalation to deliver key security related customer and compliance outcomes
  • Interrogate and interpret large volumes of data and understand the root cause of problems
  • Create and maintain documentation, and support controls and quality assurance in line with the bank's standards


The skills you'll need

You'll need excellent communication skills both written and verbally, and the ability to translate complex technical concepts clearly to your peers and management level colleagues. You should also have good collaboration and stakeholder management skills.

You'll also need:

  • The ability to write technical issues in business term
  • Analytical skills with strong problem solving capabilities
  • Knowledge and experience of the legal and regulatory environment
  • A good understanding of Agile methodologies with experience of working in an Agile team
  • Strong stakeholder management skills, incident management and security controls experience
  • Edinburgh, UK
  • 10 Mar 2020

Job description

Join us as a DevOps Engineer

  • You'll be responsible for demonstrating DevOps technical practices, mentoring, coaching teams, and demonstrating how to measure, understand and visualise the flow and delivery of value through the adoption of DevOps tools, technologies, techniques, patterns, and processes from inception through to technical implementation and delivery
  • You'll be involved in the early stages with a newly developed team within network services, creating automation for customers so they can easily consume network services
  • This is an opportunity to get involved in establishing a new function, collaborating with other teams and to be at the forefront of developing new exciting services

What you'll do

As a DevOps Engineer, you'll work in compliance with the policies and standards of the Agility, DevOps and adjacent centre of excellences (CoE) and enable teams to focus on the continuous delivery of value. You'll be working within feature teams, platforms, domains and CoE initiatives as active engineers, practitioners, mentors and coaches.

You'll be assessing platform and feature teams current levels of DevOps technical capability, utilising the DevOps CoE standard capability model, in order to identify capability gaps and support teams to lose critical gaps and drive continuous improvement and understanding of DevOps and Agile principles and ways of working.

You'll also be:

  • Contributing to building the DevOps engineering capability, culture and mind sets within the organisation
  • Securing strong buy in to DevOps methodologies from the Product Owner, Platform Lead and other key business stakeholders to drive commitment to an alternative way of working driving increased proficiency and ultimately leading to improved customer outcomes
  • Coaching and mentoring the team to higher levels of DevOps capability, to drive continuous improvements and deliver enhancing the end customer experience
  • Supporting the set up of DevOps methodologies and tools within the team and demonstrating technical implementation

The skills you'll need

To succeed in this role, you'll need experience of enterprise continuous integration and continuous development, such as gitlab. You'll be a very capable communicator with the ability to communicate and teach complex technical concepts to your peers and management level colleagues, with good collaboration and stakeholder management skills, along with experience working in an Agile or Scrum environment at an enterprise level.

You'll also need:

  • Experience of network administration
  • Knowledge of cloud infrastructure, such as AWS or MS Azure
  • A willingness to continually learn and evolve with the latest knowledge, concepts and best practice around DevOps methodologies
  • Knowledge of virtualisation, including VM Ware and Cisco ACI

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

  • Edinburgh, UK
  • 10 Mar 2020

Job description

Join us as a DevOps Engineer

  • You'll be responsible for demonstrating DevOps technical practices, mentoring, coaching teams, and demonstrating how to measure, understand and visualise the flow and delivery of value through the adoption of DevOps tools, technologies, techniques, patterns, and processes from inception through to technical implementation and delivery
  • You'll be involved in the early stages with a newly developed team within network services, creating automation for customers so they can easily consume network services
  • This is an opportunity to get involved in establishing a new function, collaborating with other teams and to be at the forefront of developing new exciting services

What you'll do

As a DevOps Engineer, you'll work in compliance with the policies and standards of the Agility, DevOps and adjacent centre of excellences (CoE) and enable teams to focus on the continuous delivery of value. You'll be working within feature teams, platforms, domains and CoE initiatives as active engineers, practitioners, mentors and coaches.

You'll be assessing platform and feature teams current levels of DevOps technical capability, utilising the DevOps CoE standard capability model, in order to identify capability gaps and support teams to lose critical gaps and drive continuous improvement and understanding of DevOps and Agile principles and ways of working.

You'll also be:

  • Contributing to building the DevOps engineering capability, culture and mind sets within the organisation
  • Securing strong buy in to DevOps methodologies from the Product Owner, Platform Lead and other key business stakeholders to drive commitment to an alternative way of working driving increased proficiency and ultimately leading to improved customer outcomes
  • Coaching and mentoring the team to higher levels of DevOps capability, to drive continuous improvements and deliver enhancing the end customer experience
  • Supporting the set up of DevOps methodologies and tools within the team and demonstrating technical implementation

The skills you'll need

To succeed in this role, you'll need experience of enterprise continuous integration and continuous development, such as gitlab. You'll be a very capable communicator with the ability to communicate and teach complex technical concepts to your peers and management level colleagues, with good collaboration and stakeholder management skills, along with experience working in an Agile or Scrum environment at an enterprise level.

You'll also need:

  • Experience of network administration
  • Knowledge of cloud infrastructure, such as AWS or MS Azure
  • A willingness to continually learn and evolve with the latest knowledge, concepts and best practice around DevOps methodologies
  • Knowledge of virtualisation, including VM Ware and Cisco ACI

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Head of Platforms & Operations


Join us as Head of Platforms & Operations

  • Build your career in a highly strategic role and help us shape the future of our business and the technical platforms on which it depends
  • We'll look to you to play a key role in managing and driving more complex or critical technology services, partners, platforms or systems for the domain or product to ensure availability for business use
  • You'll be responsible for the Technology Operations function to make sure that platform integrity is maintained in line with the platform and technical roadmap releases


What you'll do

As Head of Platforms & Operations, you'll be empowering and leading a team to make sure levels of service and quality of deliverable meet the needs of the business. You'll be promoting robust and high quality releases and continuously identifying improvements and automation opportunities to deliver fast and safe solutions, as well as fostering a learning culture that optimises for speed and agility while focusing on the consumer.

In addition, you'll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business and are in line with the overall policies.

You'll also be:

  • Accountable for the end-to-end process for all live technology service, performance, reporting and successful transition of new services into production
  • Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
  • Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
  • Seeing that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
  • Making sure resilient and robust applications and infrastructure recovery plans meet the business recovery
  • Making sure controls are applied and constantly reviewed, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations


The skills you'll need

We're looking for an expert communicator with a technical understanding, including platform, technology, products and domains. You'll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You'll also demonstrate:

  • Experience with the end-to-end lifecyle and DevOps
  • People management experience
  • An understanding of technology operations, management of thirds party suppliers.
  • The ability to communicate complex technical concepts clearly to your peers and management level colleagues
  • Good collaboration skills
  • Knowledge and experience of operational principles
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Head of Platforms & Operations


Join us as Head of Platforms & Operations

  • Build your career in a highly strategic role and help us shape the future of our business and the technical platforms on which it depends
  • We'll look to you to play a key role in managing and driving more complex or critical technology services, partners, platforms or systems for the domain or product to ensure availability for business use
  • You'll be responsible for the Technology Operations function to make sure that platform integrity is maintained in line with the platform and technical roadmap releases


What you'll do

As Head of Platforms & Operations, you'll be empowering and leading a team to make sure levels of service and quality of deliverable meet the needs of the business. You'll be promoting robust and high quality releases and continuously identifying improvements and automation opportunities to deliver fast and safe solutions, as well as fostering a learning culture that optimises for speed and agility while focusing on the consumer.

In addition, you'll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business and are in line with the overall policies.

You'll also be:

  • Accountable for the end-to-end process for all live technology service, performance, reporting and successful transition of new services into production
  • Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
  • Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
  • Seeing that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
  • Making sure resilient and robust applications and infrastructure recovery plans meet the business recovery
  • Making sure controls are applied and constantly reviewed, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations


The skills you'll need

We're looking for an expert communicator with a technical understanding, including platform, technology, products and domains. You'll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You'll also demonstrate:

  • Experience with the end-to-end lifecyle and DevOps
  • People management experience
  • An understanding of technology operations, management of thirds party suppliers.
  • The ability to communicate complex technical concepts clearly to your peers and management level colleagues
  • Good collaboration skills
  • Knowledge and experience of operational principles