1st/2nd Line Technical Support Analyst – 3 Months Contract – Leeds 1st/2nd Line Technical Support Analyst will require a thorough working knowledge of Windows 7, Active Directory, Exchange 2007/2010 and O365. A good understanding of ITIL methodology.
1st/2nd Line Technical Support Analyst Responsibilities
- Desktop hardware configuration, monitoring, software installations, hardware upgrades, imaging and PC deployment.
- Assessment of desktop upgrade requirements.
- Generate documentation for hardware/software ordering and processing of invoices.
- Manage a Windows Environment, (AD account maintenance, security groups and permissions. Microsoft Exchange 2007/10, printer queues)
- 1st/2nd Line Technical Support Analyst to check data back-ups and restores, reporting any issues with any overnight back-up failures.
- Resolution of ServiceDesk requests and incidents using ServiceNow.
- Diagnosis of hardware and software problems.
- Installation and configuration of standard desktop packages.
- Generation of weekly and ad-hoc reports for IT management.
- Liaison with third-party maintenance engineers.
- Support of Cisco IP desktop telephones, including moves and changes and account creations.
- Support of other mobile computing devices such as tablets and smart phones.
- Engage with cross-functional IT teams and assist in the provision of hands-on support within server, security, network services and messaging teams.
- Backup and support the Network Administrator on an Official Sensitive Network. Assist and ensure continued compliance, accreditation and support external audits.
There will also be an opportunity to undertake individual 'project' work, in addition to the support duties, innovation and/or development initiatives will be encouraged.
You may be required to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary.
1st/2nd Line Technical Support Analyst – 3 Months Contract – Leeds Candidates must be eligible to work in the UK
Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.