POSITION: Technical Support Engineer

SALARY: £20k - £30k based on experience

BENEFITS: Company Pension

HOURS: Full Time - 9.00 - 5.30

LOCATION: Llanelli, Carmarthenshire SA15 2EA

DESCRIPTION:

An excellent opportunity is available for an experienced Technical Support Engineer to join an expanding independent systems house, specialising in delivering bottom line IT benefits for clients. The role is based in Llanelli, Carmarthenshire with travel to customer sites where necessary. The successful Technical Support Engineer will earn a competitive salary based on experience and will be a welcome member of the support team.

JOB ROLE:

The support team is responsible for providing helpdesk, installation, and onsite support services to its client base. Support services are provided across both hardware and software. As a Technical Support Engineer you will provide exceptional support to the company’s client base, and your day-to-day duties will include:

• Server support and builds
• Desktop support and builds
• Office 365 administration
• User administration
• General housekeeping
• Network monitoring
• Antivirus solutions setup and removals
• Application Support such as MS Office suites
• Hardware fault finding
• Documenting client sites
• The usual array of tasks that fall under the "support" umbrella

THE IDEAL CANDIDATE:

The successful Technical Support Engineer must possess the following skills and qualifications:

• Experience in Desktop Support including Windows 7 and 10
• Experience in Windows Server Platforms and/or Linux Platform
• Experience in Active Directory, Exchange, VMware & Terminal Services
• Experience in Office 365
• Capable of working on your own as well as part of a team
• A self-starter with a 'can do, will do’ attitude
• Excellent communications skills both written and oral
• Full Driving licenceThe successful candidate will be required to travel to sites throughout the UK and potentially stay overnight. Some evening/weekend work will be required to complete out of hours’ client server/infrastructure projects, where necessary, so flexibility will be required.

If you are interested in the Technical Support Engineer vacancy please send your CV along with a covering letter explaining why you believe you are suitable for the position. Although a Trainee position is not available our client can consider candidates without the full scope of experience listed.

In order to apply please send a C.V and covering letter by clicking on the apply button below.

Keywords: Support Engineer, Technical Engineer, IT, Software Engineer, Hardware, Maintenance, Service Engineer, Operations Engineer, Network Engineer

POSITION: Technical Support Engineer

SALARY: £20k - £30k based on experience

BENEFITS: Company Pension

HOURS: Full Time - 9.00 - 5.30

LOCATION: Llanelli, Carmarthenshire SA15 2EA

DESCRIPTION:

An excellent opportunity is available for an experienced Technical Support Engineer to join an expanding independent systems house, specialising in delivering bottom line IT benefits for clients. The role is based in Llanelli, Carmarthenshire with travel to customer sites where necessary. The successful Technical Support Engineer will earn a competitive salary based on experience and will be a welcome member of the support team.

JOB ROLE:

The support team is responsible for providing helpdesk, installation, and onsite support services to its client base. Support services are provided across both hardware and software. As a Technical Support Engineer you will provide exceptional support to the company’s client base, and your day-to-day duties will include:

• Server support and builds
• Desktop support and builds
• Office 365 administration
• User administration
• General housekeeping
• Network monitoring
• Antivirus solutions setup and removals
• Application Support such as MS Office suites
• Hardware fault finding
• Documenting client sites
• The usual array of tasks that fall under the "support" umbrella

THE IDEAL CANDIDATE:

The successful Technical Support Engineer must possess the following skills and qualifications:

• Experience in Desktop Support including Windows 7 and 10
• Experience in Windows Server Platforms and/or Linux Platform
• Experience in Active Directory, Exchange, VMware & Terminal Services
• Experience in Office 365
• Capable of working on your own as well as part of a team
• A self-starter with a 'can do, will do’ attitude
• Excellent communications skills both written and oral
• Full Driving licenceThe successful candidate will be required to travel to sites throughout the UK and potentially stay overnight. Some evening/weekend work will be required to complete out of hours’ client server/infrastructure projects, where necessary, so flexibility will be required.

If you are interested in the Technical Support Engineer vacancy please send your CV along with a covering letter explaining why you believe you are suitable for the position. Although a Trainee position is not available our client can consider candidates without the full scope of experience listed.

In order to apply please send a C.V and covering letter by clicking on the apply button below.

Keywords: Support Engineer, Technical Engineer, IT, Software Engineer, Hardware, Maintenance, Service Engineer, Operations Engineer, Network Engineer

Job reference number 113809

Programme Test Manager

Full time

Permanent

Royal Mail Farringdon

Programme Test Manager (Data / BI)

Test it to breaking point

We’re counting on you to push and test our systems to the limit...

About Us - Royal Mail’s Chief Data Office (GBI) is an award-winning Data and Analytics department, providing new data insights across Royal Mail Group.

Awarded  ‘Best Development Program 2019’ and ‘Best Place to Work in Data 2018’ by DataIQ. Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Technology is instrumental in helping us achieve our objective to be recognised as the best delivery company in the UK and across Europe. With a workforce of almost 160,000, our core network handles c.14 billion letters and c.1.8 billion parcels a year, delivering to c. 30 million addresses, 6 days a week. Our technology vision is to “Enable, Digitise, Realise”.

Your role in the team - As one of our Programme Test Managers, you'll be providing the lead on all matters testing and quality assurance across a major platform which will see you working out our approach to cover Unit Testing, System Testing, Non-Functional Testing, Regression as well as Operational Acceptance Tests (and a lot more). You’ll provide leadership to the Test Analysts within your group as well as be managing 3rd party supplier teams who help us to deliver this platform. Your job is to ensure that the test methods, processes and plans are robust and push our systems to the limit!

Skills needed – You'll have been working for a little while in testing with a strong experience in Automated Testing and have excellent experience of migrating any platform across to Google Cloud (GCP) as well as have a track record of leading and managing Test & QA teams across multiple workstreams and probably have a formal certification like ISTQB or similar. You’ll know how to build robust test plans and strategies on large, complex enterprise systems and work within TDD. Importantly, you’ll be great at strategically implementing automation frameworks. You’ll probably have worked with collaboration tools such as Visual Studio, Jira and Confluence and worked with both Waterfall and Agile methodologies. This will be a technically involved role at times; we’re looking for strong skills around Qlikview and SQL. 

What we offer - When you join the team, you’ll get 25 days holiday (as well as the 8 bank holidays), car/car allowance, an excellent bonus scheme, along with private healthcare, pension, life assurance and many other benefits including on-site gym.

Royal Mail in London - We couldn’t be closer to the buzz of the city in our London office. A 15-minute walk from Kings Cross/Holborn stations in trendy Farringdon which has some awesome places to eat at lunchtime or pubs and bars to go to for a drink after work. …

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants. We’re proud to be in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We are happy to have a conversation about flexible working, depending on the role and subject to business needs..

So if you’re interested in joining our team of passionate, motivated individuals, determined to shape our future, then contact us to find out more about this opportunity and be part of our digital and agile transformation.

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Closing Date: 22/04/2020. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST

#RMG

Job Segment:
Bank, Banking, Manager, QA, Quality Assurance, Finance, Management, Technology, Quality

Job reference number 113809

Programme Test Manager

Full time

Permanent

Royal Mail Farringdon

Programme Test Manager (Data / BI)

Test it to breaking point

We’re counting on you to push and test our systems to the limit...

About Us - Royal Mail’s Chief Data Office (GBI) is an award-winning Data and Analytics department, providing new data insights across Royal Mail Group.

Awarded  ‘Best Development Program 2019’ and ‘Best Place to Work in Data 2018’ by DataIQ. Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Technology is instrumental in helping us achieve our objective to be recognised as the best delivery company in the UK and across Europe. With a workforce of almost 160,000, our core network handles c.14 billion letters and c.1.8 billion parcels a year, delivering to c. 30 million addresses, 6 days a week. Our technology vision is to “Enable, Digitise, Realise”.

Your role in the team - As one of our Programme Test Managers, you'll be providing the lead on all matters testing and quality assurance across a major platform which will see you working out our approach to cover Unit Testing, System Testing, Non-Functional Testing, Regression as well as Operational Acceptance Tests (and a lot more). You’ll provide leadership to the Test Analysts within your group as well as be managing 3rd party supplier teams who help us to deliver this platform. Your job is to ensure that the test methods, processes and plans are robust and push our systems to the limit!

Skills needed – You'll have been working for a little while in testing with a strong experience in Automated Testing and have excellent experience of migrating any platform across to Google Cloud (GCP) as well as have a track record of leading and managing Test & QA teams across multiple workstreams and probably have a formal certification like ISTQB or similar. You’ll know how to build robust test plans and strategies on large, complex enterprise systems and work within TDD. Importantly, you’ll be great at strategically implementing automation frameworks. You’ll probably have worked with collaboration tools such as Visual Studio, Jira and Confluence and worked with both Waterfall and Agile methodologies. This will be a technically involved role at times; we’re looking for strong skills around Qlikview and SQL. 

What we offer - When you join the team, you’ll get 25 days holiday (as well as the 8 bank holidays), car/car allowance, an excellent bonus scheme, along with private healthcare, pension, life assurance and many other benefits including on-site gym.

Royal Mail in London - We couldn’t be closer to the buzz of the city in our London office. A 15-minute walk from Kings Cross/Holborn stations in trendy Farringdon which has some awesome places to eat at lunchtime or pubs and bars to go to for a drink after work. …

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants. We’re proud to be in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We are happy to have a conversation about flexible working, depending on the role and subject to business needs..

So if you’re interested in joining our team of passionate, motivated individuals, determined to shape our future, then contact us to find out more about this opportunity and be part of our digital and agile transformation.

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Closing Date: 22/04/2020. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST

#RMG

Job Segment:
Bank, Banking, Manager, QA, Quality Assurance, Finance, Management, Technology, Quality

Test Analyst
West Malling
£20-23,500 DOE
VR/02757R

PURPOSE

Our client is an established company with a strong brand identity and over 25 years of experience in their market

They are looking for a highly motivated individual with exceptional analytical and written communication skills to join their IT team.

The ideal candidate will have experience in testing and the creation of test plans or from an administrative background using processing systems, effective communicator and a team player, have a natural curiosity with the ability to work on your own initiative, ambitious for personal development and learning, proactive and efficient, with strong inter-personal skills.

Key Responsibilities
People Related Tasks

• Use clear communications to liaise with colleagues to understand the specifics surrounding identified issues.
• Liaise with Line Manager, escalating any specific areas for discussion or resolution.
• Have meticulous attention to detail with an ability to work in a methodical manner.

Daily Operations

• Creation of test plans for both Alpha and Beta Testing.
• Completing testing and reporting progression and findings to Line Manager.
• Aiding in the creation of technical specification documents for suggested system changes.
• Aiding in the creation of communication of change documents.
• Makes suggestions for specification/development improvements.

Ad hoc

• Answering IT support requests both external / internal customers training will be provided.
• Use our systems to configure new users.
• General IT support for our offices in Kings Hill and Wilmslow (remotely).

KEY SKILLS/COMPETENCIES

Adaptability & Flexibility

• Strong analysis skills and logical approach to problem-solving.
• High attention to detail.
• Coping with changing circumstances and acting in a manner that facilitates the change process.
• Redirects efforts proactively applying an understanding of the reasons to support colleagues.

Co-operation and Teamwork

• Participates as a team member, creating effective and professional working relationships with colleagues.
• Co-operates openly and honestly with colleagues and participates in team activities, sharing experiences and ideas.
• Assists other teams and team members when necessary

Monitoring and Controlling Progress

• Actively monitors progress of day to day work and acts to achieve targets.
• Provides feedback to the IT Director of any potential problems.

Knowledge of Process

• Expert in Microsoft Office Programmes
• Experience in creation of testing documentation would be beneficial.

Communication

• Takes on board feedback from the business and communicates feedback to manager where required.
• Communicating facts and concepts so they can be easily interpreted and understood by others.
• Balances amount and level of information and conveys key issues in appropriate order.
• Communicates in plain English, speaking clearly and fluently and using correct grammar in all written work.
• Listens to instructions and passes on information as directed.

Planning Own Work

• Establish a daily course of action to accomplish day to day work targets.
• Is aware of team’s priorities, targets and objectives and plans own work accordingly.
• Is realistic with timescales.

Test Analyst
West Malling
£20-23,500 DOE
VR/02757R

PURPOSE

Our client is an established company with a strong brand identity and over 25 years of experience in their market

They are looking for a highly motivated individual with exceptional analytical and written communication skills to join their IT team.

The ideal candidate will have experience in testing and the creation of test plans or from an administrative background using processing systems, effective communicator and a team player, have a natural curiosity with the ability to work on your own initiative, ambitious for personal development and learning, proactive and efficient, with strong inter-personal skills.

Key Responsibilities
People Related Tasks

• Use clear communications to liaise with colleagues to understand the specifics surrounding identified issues.
• Liaise with Line Manager, escalating any specific areas for discussion or resolution.
• Have meticulous attention to detail with an ability to work in a methodical manner.

Daily Operations

• Creation of test plans for both Alpha and Beta Testing.
• Completing testing and reporting progression and findings to Line Manager.
• Aiding in the creation of technical specification documents for suggested system changes.
• Aiding in the creation of communication of change documents.
• Makes suggestions for specification/development improvements.

Ad hoc

• Answering IT support requests both external / internal customers training will be provided.
• Use our systems to configure new users.
• General IT support for our offices in Kings Hill and Wilmslow (remotely).

KEY SKILLS/COMPETENCIES

Adaptability & Flexibility

• Strong analysis skills and logical approach to problem-solving.
• High attention to detail.
• Coping with changing circumstances and acting in a manner that facilitates the change process.
• Redirects efforts proactively applying an understanding of the reasons to support colleagues.

Co-operation and Teamwork

• Participates as a team member, creating effective and professional working relationships with colleagues.
• Co-operates openly and honestly with colleagues and participates in team activities, sharing experiences and ideas.
• Assists other teams and team members when necessary

Monitoring and Controlling Progress

• Actively monitors progress of day to day work and acts to achieve targets.
• Provides feedback to the IT Director of any potential problems.

Knowledge of Process

• Expert in Microsoft Office Programmes
• Experience in creation of testing documentation would be beneficial.

Communication

• Takes on board feedback from the business and communicates feedback to manager where required.
• Communicating facts and concepts so they can be easily interpreted and understood by others.
• Balances amount and level of information and conveys key issues in appropriate order.
• Communicates in plain English, speaking clearly and fluently and using correct grammar in all written work.
• Listens to instructions and passes on information as directed.

Planning Own Work

• Establish a daily course of action to accomplish day to day work targets.
• Is aware of team’s priorities, targets and objectives and plans own work accordingly.
• Is realistic with timescales.

Salesforce Engineer - Competitive Salary - West Midlands

My client is looking for a passionate developer who has knowledge of Salesforce to join an award winning team. The technology they use is varied, including; Nodejs and AWS

This is a great opportunity for a developer who wants to expand their tech knowledge or developers who want to challenge themselves.

Responsibilities

• Executing full lifecycle software development
• Working alongside the client to obtain business requirements
• Writing well designed, testable, efficient code
• Documenting and maintaining software functionality
• Working closely with the team to build and share knowledge
• Architecting solutions

Requirements

• Proven working experience in software development
• Knowledge of lightning components/web components
• SFDX
• Salesforce experience
• Ability to document requirements and specifications
• Ability to work as part of a team and communicate ideas effectively
• Time management skills
• Knowledge of REST and best practises
• Strong knowledge of Git

Nice to have

• Salesforce Platform Developer 1 certification or above
• Understanding of Energy sector

Benefits

• Individual Learning budget
• Paid Overtime
• Flexitime
• Private medical health insurance
• Company pension scheme
• Certifications and training budget

Salesforce Engineer - Competitive Salary - West Midlands

My client is looking for a passionate developer who has knowledge of Salesforce to join an award winning team. The technology they use is varied, including; Nodejs and AWS

This is a great opportunity for a developer who wants to expand their tech knowledge or developers who want to challenge themselves.

Responsibilities

• Executing full lifecycle software development
• Working alongside the client to obtain business requirements
• Writing well designed, testable, efficient code
• Documenting and maintaining software functionality
• Working closely with the team to build and share knowledge
• Architecting solutions

Requirements

• Proven working experience in software development
• Knowledge of lightning components/web components
• SFDX
• Salesforce experience
• Ability to document requirements and specifications
• Ability to work as part of a team and communicate ideas effectively
• Time management skills
• Knowledge of REST and best practises
• Strong knowledge of Git

Nice to have

• Salesforce Platform Developer 1 certification or above
• Understanding of Energy sector

Benefits

• Individual Learning budget
• Paid Overtime
• Flexitime
• Private medical health insurance
• Company pension scheme
• Certifications and training budget

Service Desk Analyst with exceptional 1st line support experience needed for a Leading Financial Services company. This role is an interim requirement so, it would suit someone Immediately available or on a short notice.

This is a great chance to work for a company that is at the top of what they do. They are fast paced, dynamic and put the customer at the centre of everything they do. This role would suit someone with at least 3+ years of experience within 1st Line support. You will need to be confident and able to handle the fast-paced nature of the business.

Your role within the service desk team will consist of IT infrastructure support. This mainly entails being the main first line support for IT infrastructure requests including hardware, system support and application support.

You will be based in the City Centre of Leicester and mainly be responsible for:

- End user IT support on the phone, email or face-to-face
- Taking ownership of tasks and incidents
- Providing regular updates and feedback to customers
- Work to different timescales
- Escalation of calls when needed
- Prioritisation of tasks and requests

Why join this company:

- Work with cutting edge leading technology
- One team atmosphere
- No.1 in the UK in their market
- Great move if you are on short notice or Immediately available

This is a temporary position paying between £10.00 - £11.00phr based on experience.

Like the look of what you see and fancy hearing more? Give me a call and we can speak all about it.

Service Desk Analyst with exceptional 1st line support experience needed for a Leading Financial Services company. This role is an interim requirement so, it would suit someone Immediately available or on a short notice.

This is a great chance to work for a company that is at the top of what they do. They are fast paced, dynamic and put the customer at the centre of everything they do. This role would suit someone with at least 3+ years of experience within 1st Line support. You will need to be confident and able to handle the fast-paced nature of the business.

Your role within the service desk team will consist of IT infrastructure support. This mainly entails being the main first line support for IT infrastructure requests including hardware, system support and application support.

You will be based in the City Centre of Leicester and mainly be responsible for:

- End user IT support on the phone, email or face-to-face
- Taking ownership of tasks and incidents
- Providing regular updates and feedback to customers
- Work to different timescales
- Escalation of calls when needed
- Prioritisation of tasks and requests

Why join this company:

- Work with cutting edge leading technology
- One team atmosphere
- No.1 in the UK in their market
- Great move if you are on short notice or Immediately available

This is a temporary position paying between £10.00 - £11.00phr based on experience.

Like the look of what you see and fancy hearing more? Give me a call and we can speak all about it.