Customer Sales Account’s Team Assistant - Telemarketing

Reporting To: UK Sales & Marketing Manager

Location: South-East London

Introduction

Our client are an established Cloud, IT and communications B2B reseller in the UK. They have been trading for 18 years and deliver technology solutions to business and the Public Sector.

Position Overview

The Assistant Account Manager will serve as the face of the company. Working very closely with existing company accounts and the Account Management team. You will be responsible for contacting, attracting, managing, maintaining and developing all aspects of the client relationship. Your role is desk based and contacts are made primarily by telephone so an experience of Telemarketing and appointment booking in a B2B environment is essential.

Key Role & Responsibilities:

• Supporting the in-house sales team in meeting its specific targets
• B2B Appointment Maker
• Generating quality leads from your calls
• Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross selling
• Make outbound calls to the new Leads and discuss the firm’s process, outlining benefits of our products.
• Work to and hit KPI’s and Sales targets
• Administration of pricing, quotation requests, technical information/knowledge to clients and colleagues
• Working with the sales team as an internal support function to maximise sales opportunities.
• Suggesting company products/services that maximize customer satisfaction.
• Ensuring prompt and accurate answers to customer queries.
• Achieving business targets, expressed in terms of re-signs, revenue, new product lead generation, revenue growth and customer satisfaction
• Update CRM when any contact is made with a customer or prospect.

Essential Experience

• Speaking to and making appointments with existing and prospective clients on the phone
• Excellent communication skills - (Previous sales experience in Telephony based role)
• Able to build relationships with clients
• Able to identify customer needs by asking relevant questions
• Able to work well independently as well as a team
• Driven and motivated attitude
• Confident and capable of seeking out and securing new business
• Networking and negotiating skills
• Account management capabilities
• Ability to work effectively autonomously
• Diary management skills for returning phone calls

Favourable Experience:

• Knowledge of the IT and telecoms industry
• Experience selling into SME and Corporate accounts
• Knowledge of cloud systems
• Prior experience in B2B sales in particular appointment booking
• Confident telephone manner

Customer Sales Account’s Team Assistant - Telemarketing

Reporting To: UK Sales & Marketing Manager

Location: South-East London

Introduction

Our client are an established Cloud, IT and communications B2B reseller in the UK. They have been trading for 18 years and deliver technology solutions to business and the Public Sector.

Position Overview

The Assistant Account Manager will serve as the face of the company. Working very closely with existing company accounts and the Account Management team. You will be responsible for contacting, attracting, managing, maintaining and developing all aspects of the client relationship. Your role is desk based and contacts are made primarily by telephone so an experience of Telemarketing and appointment booking in a B2B environment is essential.

Key Role & Responsibilities:

• Supporting the in-house sales team in meeting its specific targets
• B2B Appointment Maker
• Generating quality leads from your calls
• Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross selling
• Make outbound calls to the new Leads and discuss the firm’s process, outlining benefits of our products.
• Work to and hit KPI’s and Sales targets
• Administration of pricing, quotation requests, technical information/knowledge to clients and colleagues
• Working with the sales team as an internal support function to maximise sales opportunities.
• Suggesting company products/services that maximize customer satisfaction.
• Ensuring prompt and accurate answers to customer queries.
• Achieving business targets, expressed in terms of re-signs, revenue, new product lead generation, revenue growth and customer satisfaction
• Update CRM when any contact is made with a customer or prospect.

Essential Experience

• Speaking to and making appointments with existing and prospective clients on the phone
• Excellent communication skills - (Previous sales experience in Telephony based role)
• Able to build relationships with clients
• Able to identify customer needs by asking relevant questions
• Able to work well independently as well as a team
• Driven and motivated attitude
• Confident and capable of seeking out and securing new business
• Networking and negotiating skills
• Account management capabilities
• Ability to work effectively autonomously
• Diary management skills for returning phone calls

Favourable Experience:

• Knowledge of the IT and telecoms industry
• Experience selling into SME and Corporate accounts
• Knowledge of cloud systems
• Prior experience in B2B sales in particular appointment booking
• Confident telephone manner

We are looking for a experienced 1st line engineer to join a busy service desk for a reputable company within the Finance Sector.

You will be the first point of contact for all customers and will be responsible for identifying solutions via phone, email or face-to-face.

We need someone who is enthusiastic and passionate about their career who wants to succeed and do well, in return they will provide training opportunities and the funding for technical certifications.

Skills & Experience:

• Previous 1st Line or Helpdesk experience
• Confident written and verbal communication
• Knowledge of Microsoft Windows 7 & 10
• Microsoft Active Directory
• Experience supporting Laptops and mobile devices
• Knowledge of Microsoft Office suite
• Positive attitude towards learning

This is a fantastic opportunity to join a company that will really invest in your career and provide the opportunities for you to excel and gain certifications. Paying up to £24k with a great benefits package, this is a role and company you wil be able to grow and progress in.

Interviews are happening now so click apply or email for more details.

We are looking for a experienced 1st line engineer to join a busy service desk for a reputable company within the Finance Sector.

You will be the first point of contact for all customers and will be responsible for identifying solutions via phone, email or face-to-face.

We need someone who is enthusiastic and passionate about their career who wants to succeed and do well, in return they will provide training opportunities and the funding for technical certifications.

Skills & Experience:

• Previous 1st Line or Helpdesk experience
• Confident written and verbal communication
• Knowledge of Microsoft Windows 7 & 10
• Microsoft Active Directory
• Experience supporting Laptops and mobile devices
• Knowledge of Microsoft Office suite
• Positive attitude towards learning

This is a fantastic opportunity to join a company that will really invest in your career and provide the opportunities for you to excel and gain certifications. Paying up to £24k with a great benefits package, this is a role and company you wil be able to grow and progress in.

Interviews are happening now so click apply or email for more details.

Role Purpose

With an ever growing business, IT Support is a key business function that needs to be fully staffed. Due to internal progression and a vast majority of exciting internal projects we need an enthusiastic first line analyst willing to join a fast paced team to allow us to continue to drive towards success.

This role is based in Wimbledon to assist the team to manage workloads in an effective manner and with the goal to become a proactive team as opposed to reactive.

This role is ideal for someone with limited experience but a strong enthusiasm for IT and technology

Key Responsibilities:

• First line IT support
• New User Creation
• Active directory administration
• Working to ITIL methodologies
• Providing initial triage to all tickets into our system
• Supporting the business after working hours and an on-call rota basis, to cover weekends/bank holidays (paid)
• Communicating effectively with staff and other departments
• Producing documentation, knowledge articles and user guides
• Supporting and maintaining laptops, desktops, printers across all sites
• Providing remote support to our homeworker base
• Provide project support where required

Skills and Experience:

• Firm grasp of core windows technologies, including active directory
• ITIL Foundation
• Desirable: Cisco Call Manager Administration
• Desirable: Supporting remote workers using VPN
• Remote desktop

Behavioral Role Fit:

• Willingness to acquire knowledge fast and learn on the job, with a supportive team
• Strong verbal and written communication skills, with the ability to deal articulately with other staff and external suppliers
• Customer-oriented, with a focus on providing a better quality of support services to the business
• A team player with a flexible attitude and willingness to help
• The ability to translate technical language to a non-technical audience

Role Key Performance Indicators:

• Meet pre-defined SLA’s
• Compose minimum one reference guide/knowledge article PCM

Role Purpose

With an ever growing business, IT Support is a key business function that needs to be fully staffed. Due to internal progression and a vast majority of exciting internal projects we need an enthusiastic first line analyst willing to join a fast paced team to allow us to continue to drive towards success.

This role is based in Wimbledon to assist the team to manage workloads in an effective manner and with the goal to become a proactive team as opposed to reactive.

This role is ideal for someone with limited experience but a strong enthusiasm for IT and technology

Key Responsibilities:

• First line IT support
• New User Creation
• Active directory administration
• Working to ITIL methodologies
• Providing initial triage to all tickets into our system
• Supporting the business after working hours and an on-call rota basis, to cover weekends/bank holidays (paid)
• Communicating effectively with staff and other departments
• Producing documentation, knowledge articles and user guides
• Supporting and maintaining laptops, desktops, printers across all sites
• Providing remote support to our homeworker base
• Provide project support where required

Skills and Experience:

• Firm grasp of core windows technologies, including active directory
• ITIL Foundation
• Desirable: Cisco Call Manager Administration
• Desirable: Supporting remote workers using VPN
• Remote desktop

Behavioral Role Fit:

• Willingness to acquire knowledge fast and learn on the job, with a supportive team
• Strong verbal and written communication skills, with the ability to deal articulately with other staff and external suppliers
• Customer-oriented, with a focus on providing a better quality of support services to the business
• A team player with a flexible attitude and willingness to help
• The ability to translate technical language to a non-technical audience

Role Key Performance Indicators:

• Meet pre-defined SLA’s
• Compose minimum one reference guide/knowledge article PCM

We have an exciting opportunity for a professional and experienced IT support engineer to join our friendly IT team at our Preston head office. The successful candidate will be responsible for maintaining and improving the IT infrastructure and training MHA Moore and Smalley staff in getting the best out of our systems. This is a developmental opportunity in a top 50 award winning professional services firm with an excellent reputation for training staff in a friendly and welcoming environment.

Hours: Full time (35 hours per week, Mon - Fri, 8am - 4pm)
Location: Preston (with occasional travel to our other offices)
Salary: Negotiable
Competitive Benefits package after qualifying period (including group life assurance, private medical, Firm pension scheme, health and well-being initiatives and bespoke flexible benefits scheme)

As part of this role, you will be responsible for keeping staff across the firm working effectively by responding promptly to support desk calls and upgrading hardware and software.

The key responsibilities of this role will be to:

• Provide first line IT support by telephone, e-mail or face to face
• Prioritise, co-ordinate and allocate IT support requests
• Proactively monitor and fix infrastructure problems
• Manage, schedule and action software updates by agreement with the IT manager
• Prioritise and schedule hardware upgrades
• Confidently configure and manage Active Directory to process starters leavers and transfers
• Troubleshoot advanced topic areas such as firewalls, Virtual Infrastructure, backups, and mobile devices
• Monitor email security service traffic and exceptions
• Set up and administer cloud storage accounts
• Participate in IT training for staff
• Capture new knowledge acquired on the job accurately and record it in the knowledgebase
• Provide ad-hoc support to the Computer Services team
• Assist with staff/office moves

To succeed in this role, you will need to have a polite telephone manner, be approachable, a team player, professional and have an aptitude for learning new IT skills. You will also be a logical problem solver and have a flexible approach to your workload.

To be considered for this position, applicants will need to have:

• A minimum of 2 years in an IT support role
• MCSA (Microsoft Certified Solutions Associate) or MTA (Microsoft Technology Associate) and/or other relevant/equivalent technology qualifications
• A good standard of education
• Good knowledge of PC hardware and architecture
• Familiarity with the Windows Desktop in a networked environment
• The ability to build friendly and effective relationships internally across all departments
• Excellent organisation skills
• Good written and verbal communication skills with ability to tailor communication appropriately
• The ability to identify opportunities to improve/optimise internal processes and methods
• A full, clean valid UK driving licence (car not essential)

Priority will be given to applicants with professional services experience, however this is not essential.

We are looking to recruit as soon as possible and will make an appointment as soon as a suitable candidate is found.

We have an exciting opportunity for a professional and experienced IT support engineer to join our friendly IT team at our Preston head office. The successful candidate will be responsible for maintaining and improving the IT infrastructure and training MHA Moore and Smalley staff in getting the best out of our systems. This is a developmental opportunity in a top 50 award winning professional services firm with an excellent reputation for training staff in a friendly and welcoming environment.

Hours: Full time (35 hours per week, Mon - Fri, 8am - 4pm)
Location: Preston (with occasional travel to our other offices)
Salary: Negotiable
Competitive Benefits package after qualifying period (including group life assurance, private medical, Firm pension scheme, health and well-being initiatives and bespoke flexible benefits scheme)

As part of this role, you will be responsible for keeping staff across the firm working effectively by responding promptly to support desk calls and upgrading hardware and software.

The key responsibilities of this role will be to:

• Provide first line IT support by telephone, e-mail or face to face
• Prioritise, co-ordinate and allocate IT support requests
• Proactively monitor and fix infrastructure problems
• Manage, schedule and action software updates by agreement with the IT manager
• Prioritise and schedule hardware upgrades
• Confidently configure and manage Active Directory to process starters leavers and transfers
• Troubleshoot advanced topic areas such as firewalls, Virtual Infrastructure, backups, and mobile devices
• Monitor email security service traffic and exceptions
• Set up and administer cloud storage accounts
• Participate in IT training for staff
• Capture new knowledge acquired on the job accurately and record it in the knowledgebase
• Provide ad-hoc support to the Computer Services team
• Assist with staff/office moves

To succeed in this role, you will need to have a polite telephone manner, be approachable, a team player, professional and have an aptitude for learning new IT skills. You will also be a logical problem solver and have a flexible approach to your workload.

To be considered for this position, applicants will need to have:

• A minimum of 2 years in an IT support role
• MCSA (Microsoft Certified Solutions Associate) or MTA (Microsoft Technology Associate) and/or other relevant/equivalent technology qualifications
• A good standard of education
• Good knowledge of PC hardware and architecture
• Familiarity with the Windows Desktop in a networked environment
• The ability to build friendly and effective relationships internally across all departments
• Excellent organisation skills
• Good written and verbal communication skills with ability to tailor communication appropriately
• The ability to identify opportunities to improve/optimise internal processes and methods
• A full, clean valid UK driving licence (car not essential)

Priority will be given to applicants with professional services experience, however this is not essential.

We are looking to recruit as soon as possible and will make an appointment as soon as a suitable candidate is found.

An opportunity has arisen for a 1st and 2nd line IT Support Engineer within a well established IT consultancy in Greater Manchester.

Froya Limited has been providing services for over 20 years and has a reputation for reliability and trustworthiness. We work hard to build a long term relationship with our clients.

We are located in the Roundthorn Industrial Estate near Wythenshawe Hospital, approx 5 minutes from Manchester Airport. There are excellent tram and transport links to the Industrial Estate.

This role is customer facing and as such a friendly, helpful attitude and a thorough methodical approach to work are every bit as important in this role as experience and qualifications.

In depth knowledge of Microsoft Server and Desktop Operating Systems is essential along with a reasonable grounding in the following:

* Active Directory and Exchange Server 2013 Onwards
* Microsoft Office 365/2010 onwards
* Networking and Router configuration
* Mobile OS: Windows Phone, IOS, Android
* Printer Troubleshooting
* PC and Server hardware diagnostics

VoIP Experience is also beneficial

A full driving license is essential

As a small business retention of our employees is important to us, we have a relaxed yet professional working atmosphere and this role is best suited to those who prefer working in small team rather than aspiring to the large corporate environment.

Salary is negotiable depending on level of experience

An opportunity has arisen for a 1st and 2nd line IT Support Engineer within a well established IT consultancy in Greater Manchester.

Froya Limited has been providing services for over 20 years and has a reputation for reliability and trustworthiness. We work hard to build a long term relationship with our clients.

We are located in the Roundthorn Industrial Estate near Wythenshawe Hospital, approx 5 minutes from Manchester Airport. There are excellent tram and transport links to the Industrial Estate.

This role is customer facing and as such a friendly, helpful attitude and a thorough methodical approach to work are every bit as important in this role as experience and qualifications.

In depth knowledge of Microsoft Server and Desktop Operating Systems is essential along with a reasonable grounding in the following:

* Active Directory and Exchange Server 2013 Onwards
* Microsoft Office 365/2010 onwards
* Networking and Router configuration
* Mobile OS: Windows Phone, IOS, Android
* Printer Troubleshooting
* PC and Server hardware diagnostics

VoIP Experience is also beneficial

A full driving license is essential

As a small business retention of our employees is important to us, we have a relaxed yet professional working atmosphere and this role is best suited to those who prefer working in small team rather than aspiring to the large corporate environment.

Salary is negotiable depending on level of experience