IT Support Engineer - Bolton - £26K

Up to £26K depending on experience + Excellent Benefits

A well-known and very reputable company are now looking for an IT Support Engineer to help develop their IT Infrastructure and support their user base. This is an amazing opportunity for you to get involved in an incredibly successful retail company.

There will be excellent in-house training to bring you up to speed in all areas of IT including any systems you may not have been exposed to before.

You will be responsible for driving the company further forward through, developing, upgrading and maintaining IT Infrastructure (Windows Server, Hyper-V, O365, Networking, Network Security, ERP System rollout), desktop deployments, troubleshooting, resolving user issues and implementing IT project work.

Some of the internal infrastructure includes:

• Windows Server 2008-2019
• Windows Desktop OS 7-10
• EPOS Support
• Office 365
• VMware
• Active Directory/Group Policy
• TCP/IP, DNS/DHCP
• Networking (Security/Firewalls, VOIP, Routing/Switching)

If you are looking for a real long-term opportunity or your next career step, then please apply for the role immediately as they are looking to interview ASAP. Please also feel free to contact Adam Leake at ITECCO for further details (0161…222…0044)

IT, Support, Infrastructure, Engineer, Windows, Microsoft, Server, Exchange, Active Directory, Windows 10, VMWare, Hyper-V, Networking, Firewall, Router, Switch, Security, Systems Administrator, Office 365, ERP

IT Support Engineer - Bolton - £26K

Up to £26K depending on experience + Excellent Benefits

A well-known and very reputable company are now looking for an IT Support Engineer to help develop their IT Infrastructure and support their user base. This is an amazing opportunity for you to get involved in an incredibly successful retail company.

There will be excellent in-house training to bring you up to speed in all areas of IT including any systems you may not have been exposed to before.

You will be responsible for driving the company further forward through, developing, upgrading and maintaining IT Infrastructure (Windows Server, Hyper-V, O365, Networking, Network Security, ERP System rollout), desktop deployments, troubleshooting, resolving user issues and implementing IT project work.

Some of the internal infrastructure includes:

• Windows Server 2008-2019
• Windows Desktop OS 7-10
• EPOS Support
• Office 365
• VMware
• Active Directory/Group Policy
• TCP/IP, DNS/DHCP
• Networking (Security/Firewalls, VOIP, Routing/Switching)

If you are looking for a real long-term opportunity or your next career step, then please apply for the role immediately as they are looking to interview ASAP. Please also feel free to contact Adam Leake at ITECCO for further details (0161…222…0044)

IT, Support, Infrastructure, Engineer, Windows, Microsoft, Server, Exchange, Active Directory, Windows 10, VMWare, Hyper-V, Networking, Firewall, Router, Switch, Security, Systems Administrator, Office 365, ERP

IT Help Desk Customer/ IT Service Desk Analyst /1st line Support/Service Desk -IT Support -

ASAP - Temporary Contract Start ASAP -October 2020

Our client is looking for support on their Customer support /1st line IT Service Desk function provides 1st line support for I.T. system users within UK businesses. Service Desk Analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers

In the role as a 1st Line IT Service Desk Analyst you will;

• Support all 1st line IT queries for employees
• Answer calls and logging calls on our ticketing system promptly and in a professional service led manner
• Provide an efficient and personalised support service to customers
• Wherever possible, resolve and close calls at the point of first contact
• Manage the IT Infrastructure Library issue lifecycle e.g. raising, escalating, incident management on Service Now
• Managing customer expectations

Skills & Experience Required

• Excellent communication and people handling skills.
• Service Desk experience preferred
• Experience of customer support in a call centre
• Experience or demonstrable interest within working in the IT industry
• A strong analytical & troubleshooting ability.
• A willingness to be flexible, especially with regard to shift working.
• Ability to handle pressure
• A willingness to be flexible, especially with regard to shift working

Working hours:

38.5 hours per week Mon to Fri: between 07:00 - 18:00

Shift based work but won’t start earlier than 7am or finish later than 6pm.

Sat: 07:00 - 13:00 (typically one in 4) Shift based work - 4-hour shift.

With Free Parking

IT Help Desk Customer/ IT Service Desk Analyst /1st line Support/Service Desk -IT Support -

ASAP - Temporary Contract Start ASAP -October 2020

Our client is looking for support on their Customer support /1st line IT Service Desk function provides 1st line support for I.T. system users within UK businesses. Service Desk Analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers

In the role as a 1st Line IT Service Desk Analyst you will;

• Support all 1st line IT queries for employees
• Answer calls and logging calls on our ticketing system promptly and in a professional service led manner
• Provide an efficient and personalised support service to customers
• Wherever possible, resolve and close calls at the point of first contact
• Manage the IT Infrastructure Library issue lifecycle e.g. raising, escalating, incident management on Service Now
• Managing customer expectations

Skills & Experience Required

• Excellent communication and people handling skills.
• Service Desk experience preferred
• Experience of customer support in a call centre
• Experience or demonstrable interest within working in the IT industry
• A strong analytical & troubleshooting ability.
• A willingness to be flexible, especially with regard to shift working.
• Ability to handle pressure
• A willingness to be flexible, especially with regard to shift working

Working hours:

38.5 hours per week Mon to Fri: between 07:00 - 18:00

Shift based work but won’t start earlier than 7am or finish later than 6pm.

Sat: 07:00 - 13:00 (typically one in 4) Shift based work - 4-hour shift.

With Free Parking

Role: SQL Database Developer

Location: Birmingham

Salary: £ Competitive

My client is an industry leading healthcare establishment who are on the forefront of childcare within the UK. Now is an exciting time to join their Data Team as the way they use and analyse data is ever changing!

The post holder will get both onsite and off-site training to become a super user to support the wider data team. You will be providing knowledge and technical expertise in the development and administration of their databases and become familiar with their specific 'Azeuscare' data system.

Essential Responsibilities:

• Support the Database functionality of the Azeuscare - (Social care system). Any previous social care system would assist in their understanding of this one.
• Operate as a support desk for users, undertake the ticket monitoring system (Spiceworks).
• Create, Pull and Manipulate reports with the use of Microsoft suite - especially well-developed Excel skills and strong SQL knowledge.
• Undertake testing of patch and fixes - liaise with suppliers.
• Support and Liaise with the wider data team.
• You will be tenacious in your approach to become a super user quickly to support a strategical transitional project.

Benefits:

• 31 days inclusive of public holidays 35 days inclusive of public holidays after 3 years of service pro rate.
• Organisation will contribute 7.5% to group pension.
• 2 x salary life assurance scheme.
• On-site and Off-site, industry specific training

The client is looking to fill this opportunity immediately, so please apply ASAP or send your CV directly to me at Robert . Frame @ itecco . co . uk

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

Role: SQL Database Developer

Location: Birmingham

Salary: £ Competitive

My client is an industry leading healthcare establishment who are on the forefront of childcare within the UK. Now is an exciting time to join their Data Team as the way they use and analyse data is ever changing!

The post holder will get both onsite and off-site training to become a super user to support the wider data team. You will be providing knowledge and technical expertise in the development and administration of their databases and become familiar with their specific 'Azeuscare' data system.

Essential Responsibilities:

• Support the Database functionality of the Azeuscare - (Social care system). Any previous social care system would assist in their understanding of this one.
• Operate as a support desk for users, undertake the ticket monitoring system (Spiceworks).
• Create, Pull and Manipulate reports with the use of Microsoft suite - especially well-developed Excel skills and strong SQL knowledge.
• Undertake testing of patch and fixes - liaise with suppliers.
• Support and Liaise with the wider data team.
• You will be tenacious in your approach to become a super user quickly to support a strategical transitional project.

Benefits:

• 31 days inclusive of public holidays 35 days inclusive of public holidays after 3 years of service pro rate.
• Organisation will contribute 7.5% to group pension.
• 2 x salary life assurance scheme.
• On-site and Off-site, industry specific training

The client is looking to fill this opportunity immediately, so please apply ASAP or send your CV directly to me at Robert . Frame @ itecco . co . uk

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

Based in Milton Keynes this well recognisable and established brand are looking for a 2nd line support engineer to join their growing internal IT Team. Supporting 1000+ UK based colleagues on all things IT this is a varied role which will include both telephone, remote and face to face support. The company have a great reputation for looking after employees and there are success stories all across the IT Department of people who have grown and progressed into more senior or technical roles.

You will ideally be well rounded IT Support Analyst who’s experience goes beyond logging calls and asking somebody to try turning off and back on again. You will be confident managing incidents and ensuring customer’s expectations are set and managed. From a technical point of view solid Windows Support skills are required, you will be comfortable on versions including and beyond Windows 7 and Server 2003. An appreciation for TCP/IP, LAN, WAN and Exchange would be advantageous. General knowledge to support printers, tablets, phones and devices will also be useful.

Its key you have commercial experience within an IT department wherher that is support within a small company ior working on an IT Helpdesk / Service Desk. Whilst not essential any relevant accreditations or industry qualifications would be of value.

Ensuring this major brand continues to be a UK success story the IT Team do offer support beyond core office hours however this role will not be working 24/7 shifts.

Based in Milton Keynes this well recognisable and established brand are looking for a 2nd line support engineer to join their growing internal IT Team. Supporting 1000+ UK based colleagues on all things IT this is a varied role which will include both telephone, remote and face to face support. The company have a great reputation for looking after employees and there are success stories all across the IT Department of people who have grown and progressed into more senior or technical roles.

You will ideally be well rounded IT Support Analyst who’s experience goes beyond logging calls and asking somebody to try turning off and back on again. You will be confident managing incidents and ensuring customer’s expectations are set and managed. From a technical point of view solid Windows Support skills are required, you will be comfortable on versions including and beyond Windows 7 and Server 2003. An appreciation for TCP/IP, LAN, WAN and Exchange would be advantageous. General knowledge to support printers, tablets, phones and devices will also be useful.

Its key you have commercial experience within an IT department wherher that is support within a small company ior working on an IT Helpdesk / Service Desk. Whilst not essential any relevant accreditations or industry qualifications would be of value.

Ensuring this major brand continues to be a UK success story the IT Team do offer support beyond core office hours however this role will not be working 24/7 shifts.