End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

The role is pivotal for the success of the Customer Communications team, as it is the focus of the investment communications interface between the marketing team and the Insurance & Wealth business. The role requires:

- management of the investment communications requirements within the marketing team

- management of investment marketing materials owned by marketing (paper, digital and social media)

- to act as a consultant for the delivery of fund-related communications and plans

- the possession of excellent communications skills and management of key stakeholders within Lloyds Banking Group

- a proactive, positive approach to the challenges presented by the investments industry and internal objectives

- first class marketing knowledge and experience, with demonstrable experience of 121 communications, print management, copywriting, letter writing and literature and website production.

- a strong regulatory awareness, with the ability to produce outstanding communications which are compliant but communicate with customers in an effective and engaging fashion

- an in-depth experience of behavioural economics and an understanding of how copy and design influence positive customer outcomes

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

The role is pivotal for the success of the Customer Communications team, as it is the focus of the investment communications interface between the marketing team and the Insurance & Wealth business. The role requires:

- management of the investment communications requirements within the marketing team

- management of investment marketing materials owned by marketing (paper, digital and social media)

- to act as a consultant for the delivery of fund-related communications and plans

- the possession of excellent communications skills and management of key stakeholders within Lloyds Banking Group

- a proactive, positive approach to the challenges presented by the investments industry and internal objectives

- first class marketing knowledge and experience, with demonstrable experience of 121 communications, print management, copywriting, letter writing and literature and website production.

- a strong regulatory awareness, with the ability to produce outstanding communications which are compliant but communicate with customers in an effective and engaging fashion

- an in-depth experience of behavioural economics and an understanding of how copy and design influence positive customer outcomes

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

**PLEASE NOTE START DATE FOR THIS ROLE IS 1ST JUNE 2020**

What does this role entail?

• Understanding the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including for our vulnerable customers
• Building rapport, empathising and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a difference to customers

What would make you successful in this role?

• Being comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
• Handling customer telephone calls in an efficient and effective manner
• Making decisions considering the risk to the bank and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate
• Ensuring all regulatory requirements are adhered to through training and compliance
• Having a positive attitude towards change and a desire to grow to be the best you can be
• Identifying and raising improvements to process or guidance

Why should you apply?

You’ll be part of a supportive team who work in a variety of flexible ways to accommodate our work-life balance.

The business area is open between 8am – 9pm (Monday to Friday) and 8am – 5pm (Saturday). We are looking to hire a number of new starters (10 colleagues) to ensure availability for customers at all times. As such the following shift patterns are available;

• 1pm – 9pm (Monday – Friday)
• A combination of early, middle and late shifts with some Saturdays

Please indicate your preference when you make an application.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

**PLEASE NOTE START DATE FOR THIS ROLE IS 1ST JUNE 2020**

What does this role entail?

• Understanding the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including for our vulnerable customers
• Building rapport, empathising and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a difference to customers

What would make you successful in this role?

• Being comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
• Handling customer telephone calls in an efficient and effective manner
• Making decisions considering the risk to the bank and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate
• Ensuring all regulatory requirements are adhered to through training and compliance
• Having a positive attitude towards change and a desire to grow to be the best you can be
• Identifying and raising improvements to process or guidance

Why should you apply?

You’ll be part of a supportive team who work in a variety of flexible ways to accommodate our work-life balance.

The business area is open between 8am – 9pm (Monday to Friday) and 8am – 5pm (Saturday). We are looking to hire a number of new starters (10 colleagues) to ensure availability for customers at all times. As such the following shift patterns are available;

• 1pm – 9pm (Monday – Friday)
• A combination of early, middle and late shifts with some Saturdays

Please indicate your preference when you make an application.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.