End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

Working flexibly at least 15 hours per month, you will be there for our customers at key times. This role requires flexibility to cover the branches in this area, to go where our customers need you. You will play a vital role in supporting our branches and our customers by providing the service needed at the right time and in the right place.

Please be aware that we advertise using the full time salary remuneration figure. This will be pro-rated in line with your hours.

Customer

• Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers’ choosing.
• Proactively manage time to be in the right place at the right time, supporting the overall customers’ branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries.
• Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances.
   

Control Environment

• Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.
• Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role.
• Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available.
• Undertake NPA routines when required, making sure that outstanding items are actively progressed.
   

People Development

• Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s.
• Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

Working flexibly at least 15 hours per month, you will be there for our customers at key times. This role requires flexibility to cover the branches in this area, to go where our customers need you. You will play a vital role in supporting our branches and our customers by providing the service needed at the right time and in the right place.

Please be aware that we advertise using the full time salary remuneration figure. This will be pro-rated in line with your hours.

Customer

• Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers’ choosing.
• Proactively manage time to be in the right place at the right time, supporting the overall customers’ branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries.
• Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances.
   

Control Environment

• Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.
• Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role.
• Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available.
• Undertake NPA routines when required, making sure that outstanding items are actively progressed.
   

People Development

• Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s.
• Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

? Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
? Responds to routine requests using form letters; edits templates in order to customise responses to non-routine requests.
? Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
? Selects appropriate data from information provided by others and inputs that data into spreadsheets or standard formats.
? Uses the full functionality of standard office software as required to prepare routine letters, memoranda, reports and similar documents following detailed instructions.
? Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
? Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or obtain information.
? Collects and prepares standard data related to ongoing issues.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

? Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
? Responds to routine requests using form letters; edits templates in order to customise responses to non-routine requests.
? Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
? Selects appropriate data from information provided by others and inputs that data into spreadsheets or standard formats.
? Uses the full functionality of standard office software as required to prepare routine letters, memoranda, reports and similar documents following detailed instructions.
? Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
? Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or obtain information.
? Collects and prepares standard data related to ongoing issues.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

?

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

?

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.