Are you looking for a challenging and varied role with sociable hours? Have you worked previously as an IT / AV Technician or in a related field? Do you want to be part of a team that makes a difference within a globally renowned University?

If you are answering "Yes" to the above, this may be the role for you…

Taskmaster are currently seeking enthusiastic and motivated IT and Audio Visual Technicians for a Leeds based University.

Key duties:

• Provide 2nd line technical support, to both AV & IT equipment - this includes installing replacement equipment, repairing fault, carrying out preventative maintenance
• Prepare equipment for installation, this includes the programming of control systems, and commissioning of hardware
• Responsible for overseeing installation tasks, evaluating audio visual products, developing standard documents and procedures where required
• Monitoring contractors & liaising with manufacturers regarding repairs of faulty equipment, arranging quotes for out-of-warranty repairs
• Provide guidance, advice & support for the wider teams, including high-profile internal staff & external customers for events
• Supporting video-conferencing & equipment hire service, including regular maintenance and checks, providing written instructions & dealing with customer queries / providing training such as demos of using equipment
• Keeping accurate records of the maintenance carried out and equipment inventory
• Assisting 1st line staff by performing checks, servicing equipment and taking calls from users encuontering difficulty with equipment
• Utilising an online timetable to move classes when faults cannot be resolved
• Undertake projects to improve the service such as introduction of new technologies.

Suitable applicants will have:

• Previously worked in an IT / AV technical support role within a similar setting (conferencing, education, hospitality)
• Ability to install hardware / software, including configuration, and to diagnose and resolve issues
• Confidence when providing help and guidance, to at least 2nd line, with general maintenance / servicing / fault diagnosis / testing and repairs
• Excellent customer service skills and IT skills (full working knowledge of MS Office packages)
• Ability to work both cooperatively within a team & to own deadlines, prioritise tasks and be flexible when required
• Good verbal and written communication skills, being able to communicate with people at varying levels
• Experiencing of mentoring / training new staff
• Good literacy & numeracy skills.

If you think you may be a suitable applicant for this post - do not hesitate to apply today.

DUE TO THE HIGH VOLUME OF APPLICATIONS THAT WE RECEIVE, WE ARE ONLY ABLE TO RESPOND TO SHORT-LISTED CANDIDATES. IF YOU HAVE NOT RECEIVED A RESPONSE WITHIN 5 WORKING DAYS, THEN UNFORTUNATELY YOU HAVE NOT BEEN SUCCESSFUL IN YOUR APPLICATION FOR THE ROLE ON THIS OCCASION.

Taskmaster is operating as an employment business / agency for this vacancy

Are you looking for a challenging and varied role with sociable hours? Have you worked previously as an IT / AV Technician or in a related field? Do you want to be part of a team that makes a difference within a globally renowned University?

If you are answering "Yes" to the above, this may be the role for you…

Taskmaster are currently seeking enthusiastic and motivated IT and Audio Visual Technicians for a Leeds based University.

Key duties:

• Provide 2nd line technical support, to both AV & IT equipment - this includes installing replacement equipment, repairing fault, carrying out preventative maintenance
• Prepare equipment for installation, this includes the programming of control systems, and commissioning of hardware
• Responsible for overseeing installation tasks, evaluating audio visual products, developing standard documents and procedures where required
• Monitoring contractors & liaising with manufacturers regarding repairs of faulty equipment, arranging quotes for out-of-warranty repairs
• Provide guidance, advice & support for the wider teams, including high-profile internal staff & external customers for events
• Supporting video-conferencing & equipment hire service, including regular maintenance and checks, providing written instructions & dealing with customer queries / providing training such as demos of using equipment
• Keeping accurate records of the maintenance carried out and equipment inventory
• Assisting 1st line staff by performing checks, servicing equipment and taking calls from users encuontering difficulty with equipment
• Utilising an online timetable to move classes when faults cannot be resolved
• Undertake projects to improve the service such as introduction of new technologies.

Suitable applicants will have:

• Previously worked in an IT / AV technical support role within a similar setting (conferencing, education, hospitality)
• Ability to install hardware / software, including configuration, and to diagnose and resolve issues
• Confidence when providing help and guidance, to at least 2nd line, with general maintenance / servicing / fault diagnosis / testing and repairs
• Excellent customer service skills and IT skills (full working knowledge of MS Office packages)
• Ability to work both cooperatively within a team & to own deadlines, prioritise tasks and be flexible when required
• Good verbal and written communication skills, being able to communicate with people at varying levels
• Experiencing of mentoring / training new staff
• Good literacy & numeracy skills.

If you think you may be a suitable applicant for this post - do not hesitate to apply today.

DUE TO THE HIGH VOLUME OF APPLICATIONS THAT WE RECEIVE, WE ARE ONLY ABLE TO RESPOND TO SHORT-LISTED CANDIDATES. IF YOU HAVE NOT RECEIVED A RESPONSE WITHIN 5 WORKING DAYS, THEN UNFORTUNATELY YOU HAVE NOT BEEN SUCCESSFUL IN YOUR APPLICATION FOR THE ROLE ON THIS OCCASION.

Taskmaster is operating as an employment business / agency for this vacancy

The Opportunity

Due to continued growth and investment, a new and exciting opportunity has arisen within the Wanstor Service Desk Team, based in our newly opened hub office in Twickenham. The successful candidate will be responsible for the smooth running of IT operations within customer sites, through successful completion of service desk requests, remotely and onsite. The key to your success will be in providing proactive communication and striving to exceed customer expectations at all times.

Role & Responsibilities

• Responding to client’s issues via phone and email, triaging reported issues and resolving them, escalating them where necessary.
• Maintaining good customer relations, including visiting sites within the greater London area.
• Microsoft 365 management of user accounts
• Active Directory management including the creation of user accounts and amending permissions where needed.
• Setting up and configuring Windows based PCs and laptops.
• Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones).
• Working on client IT projects including office moves, deployment, upgrades and migrations.
• Configuring and troubleshooting network connections in a LAN, WAN or in a DSL environment.
• Monitoring and maintaining scheduled backups in VMware and Windows networks.
• Monitoring our customer infrastructure using the company’s monitoring tools.

About You

• Experience troubleshooting PCs.
• Good interpersonal skills with a focus on relationship building, listening and questioning skills.
• Desire to give excellent, proactive, customer service.
• Good spoken and written English, articulate.
• Diploma or Degree certified in an IT related field

About Us

Wanstor is an IT Solutions Company celebrating their 18th year in business. The company has grown year on year and now has a team of over 180 staff. With IT Support Offices in central London and Manchester, we are well placed to meet our customers’ needs for a quick response.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide an unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.

Please get in touch for further information or visit our website

The Opportunity

Due to continued growth and investment, a new and exciting opportunity has arisen within the Wanstor Service Desk Team, based in our newly opened hub office in Twickenham. The successful candidate will be responsible for the smooth running of IT operations within customer sites, through successful completion of service desk requests, remotely and onsite. The key to your success will be in providing proactive communication and striving to exceed customer expectations at all times.

Role & Responsibilities

• Responding to client’s issues via phone and email, triaging reported issues and resolving them, escalating them where necessary.
• Maintaining good customer relations, including visiting sites within the greater London area.
• Microsoft 365 management of user accounts
• Active Directory management including the creation of user accounts and amending permissions where needed.
• Setting up and configuring Windows based PCs and laptops.
• Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones).
• Working on client IT projects including office moves, deployment, upgrades and migrations.
• Configuring and troubleshooting network connections in a LAN, WAN or in a DSL environment.
• Monitoring and maintaining scheduled backups in VMware and Windows networks.
• Monitoring our customer infrastructure using the company’s monitoring tools.

About You

• Experience troubleshooting PCs.
• Good interpersonal skills with a focus on relationship building, listening and questioning skills.
• Desire to give excellent, proactive, customer service.
• Good spoken and written English, articulate.
• Diploma or Degree certified in an IT related field

About Us

Wanstor is an IT Solutions Company celebrating their 18th year in business. The company has grown year on year and now has a team of over 180 staff. With IT Support Offices in central London and Manchester, we are well placed to meet our customers’ needs for a quick response.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide an unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.

Please get in touch for further information or visit our website

We are an award-winning company and one of Europe's leading designers and manufactures within the engineering sector. We employ over 220 staff in the UK and Overseas and due to increased workload we are seeking a Desktop Support Technician to work as part of a team of 4 within IT, reporting directly into the IT Manager.

You will be responsible for managing and maintaining computer hardware and software to ensure high levels of availability of the supported business applications. This is an excellent opportunity to join a successful and growing organisation offering the opportunity to be part of our internal IT support team providing support directly to employees on site at Frimley and remotely to our staff in Germany.

Based at our head office in Frimley, you will be working Monday-Thursday 8.30am-5pm and Friday 8.30am – 4pm. We offer a salary of up to £25k, free parking, personal pension, 24 days holiday and profit share scheme. Our offices and manufacturing site have expanded substantially over the last decade and so we can offer a stable employment with plans for further growth.

Liaising internally and externally with technical support companies and suppliers and working alongside the Software Developers, Systems Administrator and IT Manager, the role of Desktop

Support Technician will involve the following tasks:

Desktop Support:

• Use the Helpdesk system to facilitate Desktop Support. 
• Use Confluence to manage Work Instructions.

Telephony:

• Purchase, configure, install and support mobiles devices and internal phone system. 
• Liaise with Support Companies. 

Client Hardware and Software:

• Purchase, install, configure and support any client hardware and software. 
• Standardise and document working practices as Work Instructions. 

Network Administration:

• Set up new users and hardware onto the network. 
• Set up and install printers. 

Desktop Software Licensing and Asset management:

• Maintain Asset register of all IT equipment. 
• Maintain register of all software licensing.

Project Management:

• Manage, assess and report on project activities to meet deadlines.
• Inform and work with other users.

Key Software Support:

• Have a basic understanding on all key business software packages. i.e. CRM, Efacs, CAD. Office 365.

IT Team development:

• Provide training to team on business-critical job specific functions.
• Proactively contribute towards improving the IT team

Provide support and training to users of telephony, photocopiers, hardware and software.

• Adherence and compliance to ISO standards
• Adherence to health and safety requirements
• Other adhoc duties as required.

To be successful for the Desktop Support Technician role you will have a minimum of 2 years experience working within a similar role having had hands on experience of windows environment and working knowledge of Microsoft Office suites. You will hold a minimum qualification within computing at HND level or equivalent and some knowledge computer peripherals. Experience in fault logging systems, Microsoft Licensing management, purchasing hardware and software and work instruction management tools would be desirable. You should have excellent communication skills and be a confident communicator and ideally have worked as part of a small IT support team and be seeking the next step in your career.

We are an award-winning company and one of Europe's leading designers and manufactures within the engineering sector. We employ over 220 staff in the UK and Overseas and due to increased workload we are seeking a Desktop Support Technician to work as part of a team of 4 within IT, reporting directly into the IT Manager.

You will be responsible for managing and maintaining computer hardware and software to ensure high levels of availability of the supported business applications. This is an excellent opportunity to join a successful and growing organisation offering the opportunity to be part of our internal IT support team providing support directly to employees on site at Frimley and remotely to our staff in Germany.

Based at our head office in Frimley, you will be working Monday-Thursday 8.30am-5pm and Friday 8.30am – 4pm. We offer a salary of up to £25k, free parking, personal pension, 24 days holiday and profit share scheme. Our offices and manufacturing site have expanded substantially over the last decade and so we can offer a stable employment with plans for further growth.

Liaising internally and externally with technical support companies and suppliers and working alongside the Software Developers, Systems Administrator and IT Manager, the role of Desktop

Support Technician will involve the following tasks:

Desktop Support:

• Use the Helpdesk system to facilitate Desktop Support. 
• Use Confluence to manage Work Instructions.

Telephony:

• Purchase, configure, install and support mobiles devices and internal phone system. 
• Liaise with Support Companies. 

Client Hardware and Software:

• Purchase, install, configure and support any client hardware and software. 
• Standardise and document working practices as Work Instructions. 

Network Administration:

• Set up new users and hardware onto the network. 
• Set up and install printers. 

Desktop Software Licensing and Asset management:

• Maintain Asset register of all IT equipment. 
• Maintain register of all software licensing.

Project Management:

• Manage, assess and report on project activities to meet deadlines.
• Inform and work with other users.

Key Software Support:

• Have a basic understanding on all key business software packages. i.e. CRM, Efacs, CAD. Office 365.

IT Team development:

• Provide training to team on business-critical job specific functions.
• Proactively contribute towards improving the IT team

Provide support and training to users of telephony, photocopiers, hardware and software.

• Adherence and compliance to ISO standards
• Adherence to health and safety requirements
• Other adhoc duties as required.

To be successful for the Desktop Support Technician role you will have a minimum of 2 years experience working within a similar role having had hands on experience of windows environment and working knowledge of Microsoft Office suites. You will hold a minimum qualification within computing at HND level or equivalent and some knowledge computer peripherals. Experience in fault logging systems, Microsoft Licensing management, purchasing hardware and software and work instruction management tools would be desirable. You should have excellent communication skills and be a confident communicator and ideally have worked as part of a small IT support team and be seeking the next step in your career.

Are you a passionate IT professional?

Are you looking for a new and exciting challenge?

A rare opportunity has arisen for a 2nd Line Support Engineer to join a fast paced Microsoft Gold Partner Company, which pride themselves on giving 1st class customer service and delivering cutting edge technology solutions to over 400 active clients.

I am looking to speak with individuals who are looking for a new, challenging 2nd Line Support position, to grow and develop.

This role will make use of your expertise in delivering 1st class IT Support through technical knowledge and customer facing service whilst offering the opportunity for progression and development.

Responsibilities:

• Managing phone calls
• Managing mailboxes and tickets
• Working on 2nd line issues within the queue and assisting where needed on 1st line tickets
• Share technical knowledge and help mentor fellow technical staff
• Logging time spent on all activities within CRM software
• Follow up with clients to ensure problems are resolved fully and successfully

An understanding of as many of these technologies would be beneficial:

• Microsoft Windows Server
• Microsoft 365 Technologies
• Microsoft Azure Platform
• Microsoft Exchange Server
• Virtualisation technologies
• Networking principals including VLAN's and routing.
• Firewall solutions
• Backup & disaster recovery solutions

Currently shortlisting, APPLY TODAY!!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Are you a passionate IT professional?

Are you looking for a new and exciting challenge?

A rare opportunity has arisen for a 2nd Line Support Engineer to join a fast paced Microsoft Gold Partner Company, which pride themselves on giving 1st class customer service and delivering cutting edge technology solutions to over 400 active clients.

I am looking to speak with individuals who are looking for a new, challenging 2nd Line Support position, to grow and develop.

This role will make use of your expertise in delivering 1st class IT Support through technical knowledge and customer facing service whilst offering the opportunity for progression and development.

Responsibilities:

• Managing phone calls
• Managing mailboxes and tickets
• Working on 2nd line issues within the queue and assisting where needed on 1st line tickets
• Share technical knowledge and help mentor fellow technical staff
• Logging time spent on all activities within CRM software
• Follow up with clients to ensure problems are resolved fully and successfully

An understanding of as many of these technologies would be beneficial:

• Microsoft Windows Server
• Microsoft 365 Technologies
• Microsoft Azure Platform
• Microsoft Exchange Server
• Virtualisation technologies
• Networking principals including VLAN's and routing.
• Firewall solutions
• Backup & disaster recovery solutions

Currently shortlisting, APPLY TODAY!!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.