IT Support

High Wycombe

£25,000-£30,000pa

Have you got experience working within an IT Support Function?

Are you service driven and customer focused?

If so, then this could be the job for you!

Our Client is a highly successful and established technology business with an impressive, prestigious customer base who have an ambitious future growth plan. They are looking for a proactive and professional individual to join their IT Support team who will be responsible for looking after their client accounts and supporting them in their onboarding and offboarding process, as well as being the first point of contact for all queries.

This is a busy role working within a dynamic and highly focused team, who pride themselves on their high service level and providing an outstanding customer experience, so they are looking for likeminded people to assist them.

The duties will include, but are not limited to;

• Monitoring incidents and ensuring action is taken to rectify the issue to meet SLA
• Liaising with internal departments, suppliers and vendors
• Regularly updating open tickets in the CRM with accurate information
• Updating customers by telephone or email on the progress of their query
• Contacting third party suppliers to log support calls or request further technical support
• Assisting with ad hoc tasks relating to support projects and administration

The successful candidate;

• Strong communication skills both verbally and via email
• At least 1 years’ experience in a technical support role
• High level of attention to detail when completing all tasks
• Excellent listening skills
• Ability to communicate technical issues to people of varying technical levels
• Client focused and service driven
• Ability to solve and troubleshoot problems remotely
• Good PC Skills - Advanced Excel

The recruitment process for this opportunity is likely to move swiftly so if you are interested, please apply ASAP with an up to date CV.

We’d love to respond to all applications however, given the high number of responses we receive, we are unable to get back to everyone. Short-listed candidates will be contacted for this specific role within a week. If you have not heard from us within this timeframe, please assume you have been unsuccessful. We will hold your details on file and contact you with future relevant opportunities, however you can follow us on LinkedIn to keep up to date on new roles.

IT Support

High Wycombe

£25,000-£30,000pa

Have you got experience working within an IT Support Function?

Are you service driven and customer focused?

If so, then this could be the job for you!

Our Client is a highly successful and established technology business with an impressive, prestigious customer base who have an ambitious future growth plan. They are looking for a proactive and professional individual to join their IT Support team who will be responsible for looking after their client accounts and supporting them in their onboarding and offboarding process, as well as being the first point of contact for all queries.

This is a busy role working within a dynamic and highly focused team, who pride themselves on their high service level and providing an outstanding customer experience, so they are looking for likeminded people to assist them.

The duties will include, but are not limited to;

• Monitoring incidents and ensuring action is taken to rectify the issue to meet SLA
• Liaising with internal departments, suppliers and vendors
• Regularly updating open tickets in the CRM with accurate information
• Updating customers by telephone or email on the progress of their query
• Contacting third party suppliers to log support calls or request further technical support
• Assisting with ad hoc tasks relating to support projects and administration

The successful candidate;

• Strong communication skills both verbally and via email
• At least 1 years’ experience in a technical support role
• High level of attention to detail when completing all tasks
• Excellent listening skills
• Ability to communicate technical issues to people of varying technical levels
• Client focused and service driven
• Ability to solve and troubleshoot problems remotely
• Good PC Skills - Advanced Excel

The recruitment process for this opportunity is likely to move swiftly so if you are interested, please apply ASAP with an up to date CV.

We’d love to respond to all applications however, given the high number of responses we receive, we are unable to get back to everyone. Short-listed candidates will be contacted for this specific role within a week. If you have not heard from us within this timeframe, please assume you have been unsuccessful. We will hold your details on file and contact you with future relevant opportunities, however you can follow us on LinkedIn to keep up to date on new roles.

My client is looking for a Network Engineer

CCNA routing and switching - qualification as minimum

Skills in ASA’s firewalls - strong

Cisco switches routers

Voice CUCM - cisco telephony etc.

My client is looking for a Network Engineer

CCNA routing and switching - qualification as minimum

Skills in ASA’s firewalls - strong

Cisco switches routers

Voice CUCM - cisco telephony etc.

Data Migration Analyst / 100% Remote Working / £25,000 - £30,000

Franklin Bates is proud to be working with the leading Management Information System provider within the Education sector.

Due to a highly successful 2019 and acquiring numerous new clients, they are now looking to bring two Consultants into their existing team.

The role of the Technical Systems Installer is to:

• Work as part of the Installation Team to install the company software product for new clients on Windows based servers.
• Import data using in house applications and MS-SQL.
• Extract data from existing systems via MS-SQL.
• Edit/Prepare data for import using SQL/Excel.
• Provide support for the CRM application, including its users and associated services and configuration during the install process.
• Provide technical expertise to the new clients, ensuring a professional level of support to new customers as part of their install experience.
• Working within a project managed environment to deliver new systems on time and to defined standards.

To carry out the role, the Technical Installer will have:

• Solid proven working experience of SQL (Querying, scripts, SSMS, T-SQL etc)
• Proven experience of managing problems through to resolution or escalation
• Experience of Windows Server/IIS/Web Applications
• Experience working with data
• Experience of working with clients

The responsibility of the Technical Installer includes:

• Installation of a web-based application for new customers.
• Configuration of MS-SQL, IIS, SSRS and Web Components.
• Data Manipulation using SQL and Excel.
• Effective management of multiple projects and related deadlines.

Implementation Consultant / Installation Consultant / Technical Installer / MS-SQL / Excel / Data Extraction / Data Validation / Data Manipulation / MIS / Remote / SSMS / T-SQL / SSRS / IIS/ CRM

Data Migration Analyst / 100% Remote Working / £25,000 - £30,000

Franklin Bates is proud to be working with the leading Management Information System provider within the Education sector.

Due to a highly successful 2019 and acquiring numerous new clients, they are now looking to bring two Consultants into their existing team.

The role of the Technical Systems Installer is to:

• Work as part of the Installation Team to install the company software product for new clients on Windows based servers.
• Import data using in house applications and MS-SQL.
• Extract data from existing systems via MS-SQL.
• Edit/Prepare data for import using SQL/Excel.
• Provide support for the CRM application, including its users and associated services and configuration during the install process.
• Provide technical expertise to the new clients, ensuring a professional level of support to new customers as part of their install experience.
• Working within a project managed environment to deliver new systems on time and to defined standards.

To carry out the role, the Technical Installer will have:

• Solid proven working experience of SQL (Querying, scripts, SSMS, T-SQL etc)
• Proven experience of managing problems through to resolution or escalation
• Experience of Windows Server/IIS/Web Applications
• Experience working with data
• Experience of working with clients

The responsibility of the Technical Installer includes:

• Installation of a web-based application for new customers.
• Configuration of MS-SQL, IIS, SSRS and Web Components.
• Data Manipulation using SQL and Excel.
• Effective management of multiple projects and related deadlines.

Implementation Consultant / Installation Consultant / Technical Installer / MS-SQL / Excel / Data Extraction / Data Validation / Data Manipulation / MIS / Remote / SSMS / T-SQL / SSRS / IIS/ CRM