3rd Line Support Analyst – Perm - Stockport 3rd Line Support Analyst Essential:- Microsoft Desktop & Server Operating Systems. Strong knowledge & understand of virtualisation technologies, Microsoft Cloud technologies, Firewall technologies and understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).
The role will involve providing 3rd line support services to both our external customer base and internal organisation. In addition, you will be involved in project-based work along with pre-sales work involving scoping, designing and delivering cloud solutions for new and existing customers.
3rd Line Support Analyst Key Responsibilities- Able to work effectively in a commercially aware yet customer sensitive capacity with different teams and departments;
- Engage and provide professional technical support and direction to customers;
- Ability to build relationships and develop rapport with internal and external clients;
- Work flexible hours when and if necessary;
- Manage deployments of updates to infrastructure and applications;
- Maintain system documentation;
- Maintain existing systems and recommend improvements.
3rd Line Support Analyst Skill Requirements Essential- Microsoft Desktop and Server Operating Systems;
- Strong knowledge and understand of virtualisation technologies;
- Strong knowledge and understanding of Microsoft Cloud technologies;
- Experience of firewall technologies;
- Understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).
Advantageous- Microsoft qualifications (MSCE, MCP, Azure);
- Microsoft SQL Server;
- Knowledge and understanding of ERP, CRM, ADFS, Cyber Security principles and intrusion detection systems.
Candidates must be eligible to work in the UK
3rd Line Support Analyst – Perm - Stockport Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.