McDiarmid Whitmore are currently working on behalf of leading facilities management contractor that are seeking a Helpdesk Operative to work on a busy contract in Oxford.

The Helpdesk Operative role is an integral part of a healthcare contract, circa 95% of the work (reactive maintenance, portering, ad hoc cleaning and catering requests) that the contractor carries out is generated by the helpdesk.

Working in a small team of 10 the main responsibilities include:

• answering calls and emails in line with service level agreements
• recording data accurately on Concept Evolution (CAFM) and ensuring it is passed to the relevant departments using radios or moebius (PDA Tablet)
• providing callers with accurate information promptly so that the FM Team comply with contractual response times

You will be liaising with all facilities departments within the business and promote good communication between contractor, the Trust, patients, visitors and the general public by ensuring all requests and enquiries are dealt with in line with required standards.

Other ad hoc duties may include admin, closing jobs once completed, key coordination and reception duties (on night shift).

Full on the job training, mentoring, buddy system and ongoing support is provided.

Requirements:

Excellent communication both verbal and written, clear and concise information gathering and a good attention to detail is considered essential for this role.

Desirable Criteria

• Proven experience of working in a Helpdesk environment or similar environment
• Customer service experience
• Work under pressure
• Experience of working in an NHS environment

Benefits

• Staff discount in canteen
• Excellent public transport routes
• Good succession planning / career progression

This is a good opportunity to secure an entry level position within a large, commercial organisation that offers excellent prospects. Some weekend work required.

McDiarmid Whitmore are currently working on behalf of leading facilities management contractor that are seeking a Helpdesk Operative to work on a busy contract in Oxford.

The Helpdesk Operative role is an integral part of a healthcare contract, circa 95% of the work (reactive maintenance, portering, ad hoc cleaning and catering requests) that the contractor carries out is generated by the helpdesk.

Working in a small team of 10 the main responsibilities include:

• answering calls and emails in line with service level agreements
• recording data accurately on Concept Evolution (CAFM) and ensuring it is passed to the relevant departments using radios or moebius (PDA Tablet)
• providing callers with accurate information promptly so that the FM Team comply with contractual response times

You will be liaising with all facilities departments within the business and promote good communication between contractor, the Trust, patients, visitors and the general public by ensuring all requests and enquiries are dealt with in line with required standards.

Other ad hoc duties may include admin, closing jobs once completed, key coordination and reception duties (on night shift).

Full on the job training, mentoring, buddy system and ongoing support is provided.

Requirements:

Excellent communication both verbal and written, clear and concise information gathering and a good attention to detail is considered essential for this role.

Desirable Criteria

• Proven experience of working in a Helpdesk environment or similar environment
• Customer service experience
• Work under pressure
• Experience of working in an NHS environment

Benefits

• Staff discount in canteen
• Excellent public transport routes
• Good succession planning / career progression

This is a good opportunity to secure an entry level position within a large, commercial organisation that offers excellent prospects. Some weekend work required.

An opportunity has arisen for a Senior Hardware Engineer to join our team in Andover. The role is to generate and deliver hardware design solutions serving the new product introduction function.

Working as a Senior Hardware Engineer you will be proficient in electronic hardware development, creation of design documentation from requirements to architectures, documenting your design calculations and simulations, which you will then link to a design DFMEA.

Ideal candidates will be experienced in analogue and electronics design principles for motor drive and control systems, working within a rigorous design framework implementing safety critical solutions, preferably to SIL2.

You will be an effective communicator, able to converse with colleagues from other engineering disciplines as well as the rest of the business and external customers and suppliers.  Ideal candidates will hold an HNC/Degree (or equivalent) in an engineering discipline relevant to electronic hardware engineering and have experience with EMC Directive 2004/108/EC test solutions

Standard working Hours: 37 hour working week, 8am till 4:45pm Monday to Thursday. Fridays are 8am till 1pm. Flexi working would be considered for this role

Responsibilities:

• Develop all aspects of electrical/electronic hardware design solutions of new products
• Develop hardware engineering documentation, maintaining traceability through to implementation
• Utilising change and version management control through the development process via pc-based management tools.
• Ensure designs are functionally tested to the defined requirements, in the lab and with support of test departments (Local and External).
• Support the DFMEA process, from system to component level, to analyse and validate adherence to the design requirements.
• Produce technical documentation to support the following departments / functions; contract manufacturing, production, installation and service.
• Carry out the assessment of the safety of product designs using Product Safety Hazard Analysis process.
• Coaching and mentoring of junior colleagues in the fulfilment of their role.
• Responsible for peer reviewing and sign off of engineering documentation.

Qualifications:

HNC/Degree (or equivalent) in an engineering discipline relevant to electronic hardware engineering

Company Information:

We are a private family owned company and treated as a member of the family. Stannah’s approach is to invest in people and tools to ensure our products meet market, standards, and customer expectations upon design and performance.

We are award winners for ‘Investors In People’ and regularly train staff to ensure correct skills for the job, and to allow investigation for new avenues of development

Our staff are friendly, approachable, diverse and committed to producing quality products to aid our customers mobility

Our Package

We do our best to treat all our staff equally and offer employees the following benefits:

• Quarterly Performance Bonus
• Health Cash Plan through SimplyHealth- covering routine treatment and prescriptions
• Competitive Pension; up to 8% put in by Stannah.
• Stannah Rewards Scheme; Discounts from 1000s of retailers, - including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.
• 25 Days holiday + Bank Holiday; with the option to buy up to a further 5 days!
• Flexible working catered to individual needs including remote working.
• Early finish Fridays.
• On-site subsidised canteen.
• Commutable; Easy access from London, South Coast & South West.
• Social club offering lots of trips throughout the year
• Competitive salary

An opportunity has arisen for a Senior Hardware Engineer to join our team in Andover. The role is to generate and deliver hardware design solutions serving the new product introduction function.

Working as a Senior Hardware Engineer you will be proficient in electronic hardware development, creation of design documentation from requirements to architectures, documenting your design calculations and simulations, which you will then link to a design DFMEA.

Ideal candidates will be experienced in analogue and electronics design principles for motor drive and control systems, working within a rigorous design framework implementing safety critical solutions, preferably to SIL2.

You will be an effective communicator, able to converse with colleagues from other engineering disciplines as well as the rest of the business and external customers and suppliers.  Ideal candidates will hold an HNC/Degree (or equivalent) in an engineering discipline relevant to electronic hardware engineering and have experience with EMC Directive 2004/108/EC test solutions

Standard working Hours: 37 hour working week, 8am till 4:45pm Monday to Thursday. Fridays are 8am till 1pm. Flexi working would be considered for this role

Responsibilities:

• Develop all aspects of electrical/electronic hardware design solutions of new products
• Develop hardware engineering documentation, maintaining traceability through to implementation
• Utilising change and version management control through the development process via pc-based management tools.
• Ensure designs are functionally tested to the defined requirements, in the lab and with support of test departments (Local and External).
• Support the DFMEA process, from system to component level, to analyse and validate adherence to the design requirements.
• Produce technical documentation to support the following departments / functions; contract manufacturing, production, installation and service.
• Carry out the assessment of the safety of product designs using Product Safety Hazard Analysis process.
• Coaching and mentoring of junior colleagues in the fulfilment of their role.
• Responsible for peer reviewing and sign off of engineering documentation.

Qualifications:

HNC/Degree (or equivalent) in an engineering discipline relevant to electronic hardware engineering

Company Information:

We are a private family owned company and treated as a member of the family. Stannah’s approach is to invest in people and tools to ensure our products meet market, standards, and customer expectations upon design and performance.

We are award winners for ‘Investors In People’ and regularly train staff to ensure correct skills for the job, and to allow investigation for new avenues of development

Our staff are friendly, approachable, diverse and committed to producing quality products to aid our customers mobility

Our Package

We do our best to treat all our staff equally and offer employees the following benefits:

• Quarterly Performance Bonus
• Health Cash Plan through SimplyHealth- covering routine treatment and prescriptions
• Competitive Pension; up to 8% put in by Stannah.
• Stannah Rewards Scheme; Discounts from 1000s of retailers, - including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.
• 25 Days holiday + Bank Holiday; with the option to buy up to a further 5 days!
• Flexible working catered to individual needs including remote working.
• Early finish Fridays.
• On-site subsidised canteen.
• Commutable; Easy access from London, South Coast & South West.
• Social club offering lots of trips throughout the year
• Competitive salary

SERVICE DELIVERY MANAGER – DATA AND TELECOMS

Salary: £30K to £35Kpa basic

 Commission: Divisional & Negotiable, Percentage of GP
Type: Permanent
Location: Addlestone
 

The Role:

• Management of the resourcers – ensuring all jobs are covered efficiently following agreed standards & processes
• Process owner of the end to end service delivery
• Ownership of Service Delivery reporting including Month/Quarter forecasting
• Overall responsibility of teams legal & internal compliance ensuring quality fulfilment.
• Become a trusted advisor to clients and advise best practice in relation to job order and candidate care (client’s side)
• Upselling / extra opportunities from client’s orders.
• Protection of fees and margins and the ability to negotiate with clients
• Strong conflict / issue resolution with candidates and clients
• Responsible for building & maintaining strong relationships within accounts, with a heavy focus on customer satisfaction (candidate / client)
• Demonstrate a strong understanding the client’s terms & conditions
• Responsible for teams tactical planning – forecasting & predictions / job board management / resource management
• Invested interest in continuous improvement within the delivery function

Requirements:
 

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Resourcing Manager

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Strong verbal and written communication skills

Management

Previous recruitment experience

Experience of relevant market sector

Experience of a customer focused and sales role

Demonstrable ability to develop business relationships

Strong customer service

Project coordination / management skills

Excellent leadership skills

Effective, motivational communication

Strong organisation and administration skills

Attention to detail

Conflict resolution – solutions focused

Good negotiation & upselling ability

A sales, recruitment or HR qualification desirable

Membership of a relevant professional body desirable

Organisational and planning skills

Benefits:

23 days holiday per annum + bank holidays 

An additional day off for your birthday 

Access to Perkbox 

Eye test reimbursement 

Employee referral scheme 

Continuous service awards (additional holiday for length of service)

Company car allowance dependant on role

A range of company events

Personal development training

Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. 

Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time. 

SERVICE DELIVERY MANAGER – DATA AND TELECOMS

Salary: £30K to £35Kpa basic

 Commission: Divisional & Negotiable, Percentage of GP
Type: Permanent
Location: Addlestone
 

The Role:

• Management of the resourcers – ensuring all jobs are covered efficiently following agreed standards & processes
• Process owner of the end to end service delivery
• Ownership of Service Delivery reporting including Month/Quarter forecasting
• Overall responsibility of teams legal & internal compliance ensuring quality fulfilment.
• Become a trusted advisor to clients and advise best practice in relation to job order and candidate care (client’s side)
• Upselling / extra opportunities from client’s orders.
• Protection of fees and margins and the ability to negotiate with clients
• Strong conflict / issue resolution with candidates and clients
• Responsible for building & maintaining strong relationships within accounts, with a heavy focus on customer satisfaction (candidate / client)
• Demonstrate a strong understanding the client’s terms & conditions
• Responsible for teams tactical planning – forecasting & predictions / job board management / resource management
• Invested interest in continuous improvement within the delivery function

Requirements:
 

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Resourcing Manager

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Strong verbal and written communication skills

Management

Previous recruitment experience

Experience of relevant market sector

Experience of a customer focused and sales role

Demonstrable ability to develop business relationships

Strong customer service

Project coordination / management skills

Excellent leadership skills

Effective, motivational communication

Strong organisation and administration skills

Attention to detail

Conflict resolution – solutions focused

Good negotiation & upselling ability

A sales, recruitment or HR qualification desirable

Membership of a relevant professional body desirable

Organisational and planning skills

Benefits:

23 days holiday per annum + bank holidays 

An additional day off for your birthday 

Access to Perkbox 

Eye test reimbursement 

Employee referral scheme 

Continuous service awards (additional holiday for length of service)

Company car allowance dependant on role

A range of company events

Personal development training

Please apply by sending your CV as a Word Document. Cassidy Jones Recruitment Ltd are acting as an Employment Agency on behalf of our Client. 

Although we aim to respond to every Candidate, please note that due to the high volume of applications, we may not be able to notify all unsuccessful candidates. Please assume that if you have not heard within two weeks, your application has not been successful this time. 

Production Delivery Manager

Cumbria
Up to £34k base plus shift allowance + package

Introduction

I'm looking to find a highly organised and efficient production delivery manager, ideally with a time served craft background, that's keen to progress their career by joining an established, successful, and forward-thinking engineering firm delivering the design, manufacture, assembly, and testing of high integrity mechanical and electrical solutions to a range of demanding high hazard industries.

The Job

As the key interface between the manufacturing teams and senior management you will be expected to motivate, lead and monitor production activity across multiple team leaders and craft resources with a focus on safety, time, quality and cost.

You would expect to be able to demonstrate competence across the following responsibilities:

• Providing safety leadership and ensuring that all manufacturing is delivered without harm to those involved and minimising impact on the environment.
• Through strong leadership, setting and upholding high standards in relation to: Health & Safety, Quality, Environmental Management, people processes and procedures, Company image and reputation.
• Leading the Manufacturing Teams to ensure high standards of cost effective work are delivered to Time, Cost and Quality as defined in the budget and work specifications.
• Planning and reporting of manufacturing activities including progress against plan, hours against budget and key issues, risks, and quality non-conformances.

The Candidate

With a strong manufacturing / fabrication background, you will be a natural leader and motivator, able to get the best from a diverse workforce for both their own development and the Company's delivery targets.

Experience in the following areas is a good benchmark:

• Manage teams and resources
• Safety management of manufacturing operations
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills
• Team player capable of leading and focusing team members to achieve targets
• Time served craftsperson or equivalent is desirable but not essential

What's on offer?

This role will give the right individual the opportunity to join an industry award winning business with a real sense of energy during an exciting period of growth. On top of this, a solid base salary is accompanied by 6% pension, private healthcare, a 36.5hr working week, excellent annual leave allowance and additional company benefits.

How to apply

Please call Dan Parker directly on (phone number removed) to discuss your suitability for the opportunity and its responsibilities and requirements in greater detail or contact me by email at (url removed).

Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK and Europe. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.

Production Delivery Manager

Cumbria
Up to £34k base plus shift allowance + package

Introduction

I'm looking to find a highly organised and efficient production delivery manager, ideally with a time served craft background, that's keen to progress their career by joining an established, successful, and forward-thinking engineering firm delivering the design, manufacture, assembly, and testing of high integrity mechanical and electrical solutions to a range of demanding high hazard industries.

The Job

As the key interface between the manufacturing teams and senior management you will be expected to motivate, lead and monitor production activity across multiple team leaders and craft resources with a focus on safety, time, quality and cost.

You would expect to be able to demonstrate competence across the following responsibilities:

• Providing safety leadership and ensuring that all manufacturing is delivered without harm to those involved and minimising impact on the environment.
• Through strong leadership, setting and upholding high standards in relation to: Health & Safety, Quality, Environmental Management, people processes and procedures, Company image and reputation.
• Leading the Manufacturing Teams to ensure high standards of cost effective work are delivered to Time, Cost and Quality as defined in the budget and work specifications.
• Planning and reporting of manufacturing activities including progress against plan, hours against budget and key issues, risks, and quality non-conformances.

The Candidate

With a strong manufacturing / fabrication background, you will be a natural leader and motivator, able to get the best from a diverse workforce for both their own development and the Company's delivery targets.

Experience in the following areas is a good benchmark:

• Manage teams and resources
• Safety management of manufacturing operations
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills
• Team player capable of leading and focusing team members to achieve targets
• Time served craftsperson or equivalent is desirable but not essential

What's on offer?

This role will give the right individual the opportunity to join an industry award winning business with a real sense of energy during an exciting period of growth. On top of this, a solid base salary is accompanied by 6% pension, private healthcare, a 36.5hr working week, excellent annual leave allowance and additional company benefits.

How to apply

Please call Dan Parker directly on (phone number removed) to discuss your suitability for the opportunity and its responsibilities and requirements in greater detail or contact me by email at (url removed).

Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK and Europe. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.

Technical Solutions Architect

I have a requirement for an experienced Technical Solutions Architect to work for an established client in the city of London.  As a Solutions Architect you shall be working as part of a team where you shall responsible for driving technology innovation and delivering pragmatic working solutions aligned with strategic goals of the business.

This is a great opportunity for a hand-on software/technical architect to help compose, design and implement solutions combining software components either built in-house or acquired in a hybrid application architectural landscape.

Skills/Experience required

• Excellent written and verbal communication skills.
• Proven time management and prioritisation skills.
• Proven experience and ability to deliver excellent customer care and valuing diversity.
• Proven attention to detail and the ability to work on a variety of tasks simultaneously.
• Ability to work under pressure and meet deadlines and targets
• To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization

Technical Skills required

• Experience of performing the solutions/software/technical architect role in a Scrum-agile context, including a clear understanding of how the Scrum team operates and using Microsoft related technologies.
• Extended knowledge of Microsoft Azure and most of the components offered by it
• Experience providing solution based on Microsoft Azure to address usual architectural challenges (IDAM, Auth, persistence, availability, disaster recovery)
• A keen eye to research for technologies and tools (proprietary or open-source) compatible with Peabody’s IT reality and find ways to improve the state by adopting them
• Exposure to MS products/platforms/technologies and tools compatible with Peabody’s IT reality and find ways to improve the state by adopting them
• Strong knowledge of architecture patterns and principals
• Extensive and deep experience in designing and developing software using well established practices and Microsoft related technologies (e.g. MS visual Studio) including but not limited to
• Microsoft .net/ .net core
• Web apps (asp.net)/ web api
• SQL and no SQL databases (MS SQL, Cosmos DB etc)
• Unit, integration, and behavioral testing practices and tools (test and mock frameworks etc)
• Understanding Azure devops environment (Git) and CI/CD pipelines
• BDD (specflow etc)
• Containerisation (Docker, Kubernetes etc)
• Javascript and some Javascript application frameworks (Angular, React, Redux, MobX, Jasmin, npm, grunt, etc)

This client can offer a great environment to work in and the opportunity to work on projects that will enable you to develop and utilise your technical skills.  If you would be interested in hearing more please send your updated CV in the first instance.

Technical Solutions Architect

I have a requirement for an experienced Technical Solutions Architect to work for an established client in the city of London.  As a Solutions Architect you shall be working as part of a team where you shall responsible for driving technology innovation and delivering pragmatic working solutions aligned with strategic goals of the business.

This is a great opportunity for a hand-on software/technical architect to help compose, design and implement solutions combining software components either built in-house or acquired in a hybrid application architectural landscape.

Skills/Experience required

• Excellent written and verbal communication skills.
• Proven time management and prioritisation skills.
• Proven experience and ability to deliver excellent customer care and valuing diversity.
• Proven attention to detail and the ability to work on a variety of tasks simultaneously.
• Ability to work under pressure and meet deadlines and targets
• To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization

Technical Skills required

• Experience of performing the solutions/software/technical architect role in a Scrum-agile context, including a clear understanding of how the Scrum team operates and using Microsoft related technologies.
• Extended knowledge of Microsoft Azure and most of the components offered by it
• Experience providing solution based on Microsoft Azure to address usual architectural challenges (IDAM, Auth, persistence, availability, disaster recovery)
• A keen eye to research for technologies and tools (proprietary or open-source) compatible with Peabody’s IT reality and find ways to improve the state by adopting them
• Exposure to MS products/platforms/technologies and tools compatible with Peabody’s IT reality and find ways to improve the state by adopting them
• Strong knowledge of architecture patterns and principals
• Extensive and deep experience in designing and developing software using well established practices and Microsoft related technologies (e.g. MS visual Studio) including but not limited to
• Microsoft .net/ .net core
• Web apps (asp.net)/ web api
• SQL and no SQL databases (MS SQL, Cosmos DB etc)
• Unit, integration, and behavioral testing practices and tools (test and mock frameworks etc)
• Understanding Azure devops environment (Git) and CI/CD pipelines
• BDD (specflow etc)
• Containerisation (Docker, Kubernetes etc)
• Javascript and some Javascript application frameworks (Angular, React, Redux, MobX, Jasmin, npm, grunt, etc)

This client can offer a great environment to work in and the opportunity to work on projects that will enable you to develop and utilise your technical skills.  If you would be interested in hearing more please send your updated CV in the first instance.