A Service Desk Analyst/Project Administrator is required to join a small but established project team to work on an external Client-facing Service Desk and provide support to a number of Project Administration activities. Core responsibilities are as follows: Answer in-bound telephone calls and monitor emails sent to the Service Desk by the Client, log system incidents, and delegate incidents to the technical support team for resolution. Proactively review progress on incident resolution, chase client and subcontractors for updates, and provide progress updates to the client where necessary. Monitor incidents to ensure closure within contracted Service Level Agreement (SLA) targets. Co-ordinate shipping of spare parts to support incident resolution as necessary.

Are you confident with a professional telephone manner, a competent written communicator (for writing formal reports, meeting minutes, emails to Clients), with an ability to use MS Excel and Word to a business level (formatting for formal reporting purposes, writing basic formulae etc), numerate (ability to perform basic statistical analysis of data), the ability to work with a technical team (delegating incident resolution activities and chasing them for timely updates/closure), highly organised (e.g. ability to coordinate meeting logistics and maintain excellent record keeping).

A Service Desk Analyst/Project Administrator is required to join a small but established project team to work on an external Client-facing Service Desk and provide support to a number of Project Administration activities. Core responsibilities are as follows: Answer in-bound telephone calls and monitor emails sent to the Service Desk by the Client, log system incidents, and delegate incidents to the technical support team for resolution. Proactively review progress on incident resolution, chase client and subcontractors for updates, and provide progress updates to the client where necessary. Monitor incidents to ensure closure within contracted Service Level Agreement (SLA) targets. Co-ordinate shipping of spare parts to support incident resolution as necessary.

Are you confident with a professional telephone manner, a competent written communicator (for writing formal reports, meeting minutes, emails to Clients), with an ability to use MS Excel and Word to a business level (formatting for formal reporting purposes, writing basic formulae etc), numerate (ability to perform basic statistical analysis of data), the ability to work with a technical team (delegating incident resolution activities and chasing them for timely updates/closure), highly organised (e.g. ability to coordinate meeting logistics and maintain excellent record keeping).

NRG are currently recruiting for experienced Customer Advisors to work for one of the UK’s leading energy providers.  If you enjoy solving problems and have a passion for helping people, then this is the role for you.

What you can expect:

As a Senior Advisor, your role will be to support engineers and liaise with other internal teams in order to deal with issues that arise from Smart Meter installations.

Working in a team of approximately 30 people you will receive inbound calls from engineers who are working out in the field. The aim is to resolve all issues by communicating with other internal teams and ensure the Smart Meters are installed for the customer on the first time.

About you:

• An outstanding telephone manner
• Good written communication skills
• Have a professional work ethic within a busy environment
• Ability to work well as part of a team

Salary:

The starting salary for this position is £19,887 increasing to £21,694 after a proven and successful 3 months performance.

There are a wide range of benefits available to all employees including:

• 23 days annual leave
• Pension contribution
• Healthcare scheme
• Childcare vouchers and many more.

Successful candidates must be flexible to work between the hours of 7am – 7pm Monday to Friday on a shift rotation. There is overtime available on a Saturday from 8am – 1pm.

If this is the role for you then apply today!

NRG are currently recruiting for experienced Customer Advisors to work for one of the UK’s leading energy providers.  If you enjoy solving problems and have a passion for helping people, then this is the role for you.

What you can expect:

As a Senior Advisor, your role will be to support engineers and liaise with other internal teams in order to deal with issues that arise from Smart Meter installations.

Working in a team of approximately 30 people you will receive inbound calls from engineers who are working out in the field. The aim is to resolve all issues by communicating with other internal teams and ensure the Smart Meters are installed for the customer on the first time.

About you:

• An outstanding telephone manner
• Good written communication skills
• Have a professional work ethic within a busy environment
• Ability to work well as part of a team

Salary:

The starting salary for this position is £19,887 increasing to £21,694 after a proven and successful 3 months performance.

There are a wide range of benefits available to all employees including:

• 23 days annual leave
• Pension contribution
• Healthcare scheme
• Childcare vouchers and many more.

Successful candidates must be flexible to work between the hours of 7am – 7pm Monday to Friday on a shift rotation. There is overtime available on a Saturday from 8am – 1pm.

If this is the role for you then apply today!

This Engineering Company specialise in the design & manufacture of Special Purpose Machinery and has an exciting opportunity for an enthusiastic Senior Software Engineer to join their dynamic team to support current & future growth.

Based within the Research & Development team, you ll be working closely with several parts of the business, with the ultimate goal of providing their customers with the best engineered solution possible. You'll be writing control software for their machinery as well as performing real-time development.

Responsibilities:

- Design, redesign, code and debug low-level real-time applications primarily using C/C++.
- Liaise with external consultants regarding software projects leading and overseeing the change to ensure alignment with company requirements.
- Identify, design and develop improvements to existing software including the preparation of engineering change orders when required.
- Support the implementation of new or modified products, processes, and equipment in manufacturing.
- Conduct prototype build, in-house and/or field tests for new or redesigned products, designing tests and drafting reports findings.

Requirements:

- Degree qualified In Software or Electronic Engineering.
- Machine control software writing experience would be ideal.
- Development and troubleshooting on industrial machinery electronic and software systems.
- Experience with the ARM Cortex M4 processor developing Embedded Software for real-time industrial control systems.
- Firmware and software for embedded targets including Microchip PIC series written in C/C++.

You can be rest assured that this job is certainly going to engage your creative side and passion for Engineering, learning off other bright dynamic individuals, working with cool technology on a number of different projects that will stretch your abilities and really challenge your engineering mind.

If the above interests you, apply now!

This Engineering Company specialise in the design & manufacture of Special Purpose Machinery and has an exciting opportunity for an enthusiastic Senior Software Engineer to join their dynamic team to support current & future growth.

Based within the Research & Development team, you ll be working closely with several parts of the business, with the ultimate goal of providing their customers with the best engineered solution possible. You'll be writing control software for their machinery as well as performing real-time development.

Responsibilities:

- Design, redesign, code and debug low-level real-time applications primarily using C/C++.
- Liaise with external consultants regarding software projects leading and overseeing the change to ensure alignment with company requirements.
- Identify, design and develop improvements to existing software including the preparation of engineering change orders when required.
- Support the implementation of new or modified products, processes, and equipment in manufacturing.
- Conduct prototype build, in-house and/or field tests for new or redesigned products, designing tests and drafting reports findings.

Requirements:

- Degree qualified In Software or Electronic Engineering.
- Machine control software writing experience would be ideal.
- Development and troubleshooting on industrial machinery electronic and software systems.
- Experience with the ARM Cortex M4 processor developing Embedded Software for real-time industrial control systems.
- Firmware and software for embedded targets including Microchip PIC series written in C/C++.

You can be rest assured that this job is certainly going to engage your creative side and passion for Engineering, learning off other bright dynamic individuals, working with cool technology on a number of different projects that will stretch your abilities and really challenge your engineering mind.

If the above interests you, apply now!

Do you have a Genuine passion for managing domain and Office 365 migrations? Have you got good 3rd Line Support experience with excellent knowledge of Networking and Servers? If so my client, a renowned Managed Security Service Provider are looking for you.

The Successful 3rd Line Support Analyst will be based in the Client's office in Billericay, but you may be required to visit customers offsite mainly in Essex and Kent, but potentially across the UK so a driving licence is needed.

You must have demonstrable experience in the following areas.

- Excellent Microsoft Server Operating System knowledge (2008, 2012, 2016 and 2019)
- Excellent Microsoft Desktop Operating Systems knowledge (7, 8 and 10)
- Experience with Cloud Technologies (Azure, Amazon AWS)
- Experience of Virtualization solutions (Hyper-V and VMware)
- VoIP Telephony solutions experience (3CX ideally)
- Experience of Microsoft Office 365 core products & migration
- Experience of Backup technologies (Veeam ideally)
- Experience of Firewalls and general Networking (FortiGate ideally)
- Experience of Remote Monitoring and Management Systems (RMM)
- Excellent command for written and spoken English
- Proven track record incustomer service
- High level of attention to detail

Your day to day duties will entail.

- Working on the Service Desk as part of a team and independently
- Assisting with the management of projects including domain / office 365 migrations
- Consulting with customers on projects
- Providing responsive onsite & remote support to a 3rd line level
- Developing a high-level understanding of our core products
- Gaining a high-level understanding of our customers and their specific requirements
- Accurately record necessary information into the client's Service Desk system
- Delivering above and beyond on SLA's

3rd Line Support Analysts will have a great opportunity to work with a forward-thinking company with a lot of exciting projects on the horizon. My client looks for 3rd line Support Analysts who have a consultative approach and will be dedicated to delivering a five-star service to their valued customers.

The successful candidate will be awarded a Salary of £35,000 - £38,000 dependent on experience with 20 days holiday, pension, and team lunches

By applying for this role you accept the Recruiterlink terms and conditions that can be found on our website and agree to receive email notification of other suitable jobs

Do you have a Genuine passion for managing domain and Office 365 migrations? Have you got good 3rd Line Support experience with excellent knowledge of Networking and Servers? If so my client, a renowned Managed Security Service Provider are looking for you.

The Successful 3rd Line Support Analyst will be based in the Client's office in Billericay, but you may be required to visit customers offsite mainly in Essex and Kent, but potentially across the UK so a driving licence is needed.

You must have demonstrable experience in the following areas.

- Excellent Microsoft Server Operating System knowledge (2008, 2012, 2016 and 2019)
- Excellent Microsoft Desktop Operating Systems knowledge (7, 8 and 10)
- Experience with Cloud Technologies (Azure, Amazon AWS)
- Experience of Virtualization solutions (Hyper-V and VMware)
- VoIP Telephony solutions experience (3CX ideally)
- Experience of Microsoft Office 365 core products & migration
- Experience of Backup technologies (Veeam ideally)
- Experience of Firewalls and general Networking (FortiGate ideally)
- Experience of Remote Monitoring and Management Systems (RMM)
- Excellent command for written and spoken English
- Proven track record incustomer service
- High level of attention to detail

Your day to day duties will entail.

- Working on the Service Desk as part of a team and independently
- Assisting with the management of projects including domain / office 365 migrations
- Consulting with customers on projects
- Providing responsive onsite & remote support to a 3rd line level
- Developing a high-level understanding of our core products
- Gaining a high-level understanding of our customers and their specific requirements
- Accurately record necessary information into the client's Service Desk system
- Delivering above and beyond on SLA's

3rd Line Support Analysts will have a great opportunity to work with a forward-thinking company with a lot of exciting projects on the horizon. My client looks for 3rd line Support Analysts who have a consultative approach and will be dedicated to delivering a five-star service to their valued customers.

The successful candidate will be awarded a Salary of £35,000 - £38,000 dependent on experience with 20 days holiday, pension, and team lunches

By applying for this role you accept the Recruiterlink terms and conditions that can be found on our website and agree to receive email notification of other suitable jobs

Dynamics CRM Project Manager

• £75k basic
• 10% Bonus paid monthly
• Car allowance
• Based in the UK (home-based contract)
• Join an award-winning Microsoft partner.

Have you managed Dynamics CRM / D365 CE projects? Want to get stuck into something new? Join an award-winning and international Microsoft partner who have fantastic projects for you to work on! If you’ve got the Dynamics 365 experience; apply today!

The Job

• Join as a Dynamics 365 (CE) Project Manager.
• Work on enterprise projects – typically covering 3-4 countries.
• It requires commercial and technical knowledge.
• Work with C-level clients to complete programmes.
• You’re surrounded by expert teams and fantastic backing.
• Travel regularly whilst based from your home office.
• Remote working, based anywhere across the UK.

About You

• You’ll have worked as a Project Manager.
• Dynamics 365 (CE) knowledge is vital.
• Naturally consultative and a proven problem solver.
• Genuine care for the customer and your teammates.
• Worked with enterprise-level clients.
• Comfortable working on £multi-million projects.
• Commercially sound and able to deliver.
• Based anywhere in the UK and happy to travel.
• English-speaking is a must (visas not considered).

Company Snapshot

• They’re not a “corporate” partner. Simply, down-to-earth and real.
• Completely different feel to many other Microsoft partners. 
• Offices across Europe and they’re winning new projects every week.
• Multi-award winning business.
• They’ve grown by 10x in the last few years.
• Entrepreneurial culture where your career can go as far as you want it to.
• Massive investment goes into their people and tech!
• Big pipeline of exciting projects.

Next Steps

If you want to join a specialist partner and you’ve got the Dynamics 365 CE experience, apply today!

Dynamics CRM Project Manager

• £75k basic
• 10% Bonus paid monthly
• Car allowance
• Based in the UK (home-based contract)
• Join an award-winning Microsoft partner.

Have you managed Dynamics CRM / D365 CE projects? Want to get stuck into something new? Join an award-winning and international Microsoft partner who have fantastic projects for you to work on! If you’ve got the Dynamics 365 experience; apply today!

The Job

• Join as a Dynamics 365 (CE) Project Manager.
• Work on enterprise projects – typically covering 3-4 countries.
• It requires commercial and technical knowledge.
• Work with C-level clients to complete programmes.
• You’re surrounded by expert teams and fantastic backing.
• Travel regularly whilst based from your home office.
• Remote working, based anywhere across the UK.

About You

• You’ll have worked as a Project Manager.
• Dynamics 365 (CE) knowledge is vital.
• Naturally consultative and a proven problem solver.
• Genuine care for the customer and your teammates.
• Worked with enterprise-level clients.
• Comfortable working on £multi-million projects.
• Commercially sound and able to deliver.
• Based anywhere in the UK and happy to travel.
• English-speaking is a must (visas not considered).

Company Snapshot

• They’re not a “corporate” partner. Simply, down-to-earth and real.
• Completely different feel to many other Microsoft partners. 
• Offices across Europe and they’re winning new projects every week.
• Multi-award winning business.
• They’ve grown by 10x in the last few years.
• Entrepreneurial culture where your career can go as far as you want it to.
• Massive investment goes into their people and tech!
• Big pipeline of exciting projects.

Next Steps

If you want to join a specialist partner and you’ve got the Dynamics 365 CE experience, apply today!