Are you looking for a new and exciting role, where you will be a valued member of a small, friendly and supportive team? You will be partnering with a multitude of clients, predominantly using Microsoft based networks (ranging from peer to peer workgroups to WAD networks with Virtual Servers of 50+ workstations). You must be skilled at analysing problems, providing diagnostics and resolutions, across both hardware and software.

Your responsibilities will include; installing and supporting Windows Servers, VMware and MS Exchange migrations (On-Premise, or to Office 365 for example). Candidates with proven experience of SharePoint are of particular interest and previous experience with an MSP or other IT Managed Services contracts would also be advantageous. You will be building systems for a wide range of clients; the systems typically involve Windows Server, Microsoft Azure and Office 365 cloud services.

Responsibilities

• Maintain installed infrastructure
• Build and install PCs, telephone systems, wireless networks and peripheral devices relating to desktop infrastructure
• Answer calls, tickets & emails on the help-desk, providing server administration and remote support using RMM
• Identify, log and resolve technical problems with software applications or network systems, recommending improvements where requirement
• Ensure that work is carried out within agreed service levels and in accordance with departmental guidelines
• Network and Server configuration/management
• Explain and document technical issues in a clear way to clients
• Some network cabling may be required

Requirements

• Experience with VMware
• Experience in a Technical support role
• Working knowledge of O365 and Azure AD implementation
• Proficient in Windows Server 2012/16/2019 products, including MS Exchange 2010+
• In depth knowledge of Microsoft applications, Outlook in particular
• Knowledge of security for networking environments
• Full driving license with own car (mileage expenses will be paid)
• Experience with ADSL/vDSL/Cable routers, including correct configuration of wireless networks desirable
• Demonstrable experience with On-Premise to O365 Cloud migrations, involving SharePoint and Azure AD desirable
• Experience with Windows Direct Connect Networks desirable
• Knowledge of VoIP Telephone systems desirable

Benefits

• Free parking
• Autonomous working
• Ongoing training and support
• Relaxed, friendly working environment
• Competitive salary and ample progression opportunities
• Travel cost coverage

You will be out of the office on client site roughly 20% of the time, the remainder of support you provide will be remote from their Plymouth offices in Mutley. This is a niche and unique opportunity to get stuck in and hands on with Technical Support. As such we are open to considering Technicians of all levels! If you have experience in this sector or a firm interest, then please submit your application and I will be in touch to discuss the position in more detail, kind regards – Rachel

Are you looking for a new and exciting role, where you will be a valued member of a small, friendly and supportive team? You will be partnering with a multitude of clients, predominantly using Microsoft based networks (ranging from peer to peer workgroups to WAD networks with Virtual Servers of 50+ workstations). You must be skilled at analysing problems, providing diagnostics and resolutions, across both hardware and software.

Your responsibilities will include; installing and supporting Windows Servers, VMware and MS Exchange migrations (On-Premise, or to Office 365 for example). Candidates with proven experience of SharePoint are of particular interest and previous experience with an MSP or other IT Managed Services contracts would also be advantageous. You will be building systems for a wide range of clients; the systems typically involve Windows Server, Microsoft Azure and Office 365 cloud services.

Responsibilities

• Maintain installed infrastructure
• Build and install PCs, telephone systems, wireless networks and peripheral devices relating to desktop infrastructure
• Answer calls, tickets & emails on the help-desk, providing server administration and remote support using RMM
• Identify, log and resolve technical problems with software applications or network systems, recommending improvements where requirement
• Ensure that work is carried out within agreed service levels and in accordance with departmental guidelines
• Network and Server configuration/management
• Explain and document technical issues in a clear way to clients
• Some network cabling may be required

Requirements

• Experience with VMware
• Experience in a Technical support role
• Working knowledge of O365 and Azure AD implementation
• Proficient in Windows Server 2012/16/2019 products, including MS Exchange 2010+
• In depth knowledge of Microsoft applications, Outlook in particular
• Knowledge of security for networking environments
• Full driving license with own car (mileage expenses will be paid)
• Experience with ADSL/vDSL/Cable routers, including correct configuration of wireless networks desirable
• Demonstrable experience with On-Premise to O365 Cloud migrations, involving SharePoint and Azure AD desirable
• Experience with Windows Direct Connect Networks desirable
• Knowledge of VoIP Telephone systems desirable

Benefits

• Free parking
• Autonomous working
• Ongoing training and support
• Relaxed, friendly working environment
• Competitive salary and ample progression opportunities
• Travel cost coverage

You will be out of the office on client site roughly 20% of the time, the remainder of support you provide will be remote from their Plymouth offices in Mutley. This is a niche and unique opportunity to get stuck in and hands on with Technical Support. As such we are open to considering Technicians of all levels! If you have experience in this sector or a firm interest, then please submit your application and I will be in touch to discuss the position in more detail, kind regards – Rachel

We currently have a fantastic opportunity for an IT Manager to join our client based in Leeming Bar.  Our client is a leading Manufacturer who are keen to appoint an IT Manager to join their IT function.

Job Title: IT Manager

Location: Leeming Bar

Salary: Circa 34k DOE

Job Type: Permanent 

Purpose of the role:

As the IT Manager you will support the site users of factory and office systems whilst ensuring the smooth running of all IT services within the site. You will contribute to the development of the local IT function with leadership and direction given by the Head Office support team.

Duties and Responsibilities:

Responsible for maintaining the smooth running and operation of local IT Services and minimising production down time by use of preventative measures
Responsible for providing support of traceability systems and for factory floor based bespoke applications where appropriate I.E computerised product labelling systems
Responsible for the day to day support of IT Services and ensure that the site has in place a secure and resilient infrastructure
Support all IT hardware, software, and production based systems within a very fast-paced and constantly changing environment
Management of Backup, Antivirus, Proxy, Monitoring and Patching
Contribute to developing and testing disaster recovery plans in line with business policy
Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal management systems and processes
Commissioning of desktop and laptop hardware
Installing and testing operating systems and software applications as advised by the Birmingham Support Team
Communicate with Birmingham IT and other on-site department managers
Out of hours support

The successful candidate will have proven experience within an IT support background, database technologies; I.E MS SQL Server, be highly analytical with a technical skill and must be demonstrable through experience of introducing IT Services.

You will be proactive, dynamic, motivational, collaborative and able to deliver results in a constantly changing environment. A team player with ability to be self-sufficient, you will possess strong planning and organisational skills along with the ability to be adaptable/ flexible to changing business demands. Qualifications in ITIL are also preferred.

It is essential that you hold a full UK driving license with access to your own car. 

We currently have a fantastic opportunity for an IT Manager to join our client based in Leeming Bar.  Our client is a leading Manufacturer who are keen to appoint an IT Manager to join their IT function.

Job Title: IT Manager

Location: Leeming Bar

Salary: Circa 34k DOE

Job Type: Permanent 

Purpose of the role:

As the IT Manager you will support the site users of factory and office systems whilst ensuring the smooth running of all IT services within the site. You will contribute to the development of the local IT function with leadership and direction given by the Head Office support team.

Duties and Responsibilities:

Responsible for maintaining the smooth running and operation of local IT Services and minimising production down time by use of preventative measures
Responsible for providing support of traceability systems and for factory floor based bespoke applications where appropriate I.E computerised product labelling systems
Responsible for the day to day support of IT Services and ensure that the site has in place a secure and resilient infrastructure
Support all IT hardware, software, and production based systems within a very fast-paced and constantly changing environment
Management of Backup, Antivirus, Proxy, Monitoring and Patching
Contribute to developing and testing disaster recovery plans in line with business policy
Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal management systems and processes
Commissioning of desktop and laptop hardware
Installing and testing operating systems and software applications as advised by the Birmingham Support Team
Communicate with Birmingham IT and other on-site department managers
Out of hours support

The successful candidate will have proven experience within an IT support background, database technologies; I.E MS SQL Server, be highly analytical with a technical skill and must be demonstrable through experience of introducing IT Services.

You will be proactive, dynamic, motivational, collaborative and able to deliver results in a constantly changing environment. A team player with ability to be self-sufficient, you will possess strong planning and organisational skills along with the ability to be adaptable/ flexible to changing business demands. Qualifications in ITIL are also preferred.

It is essential that you hold a full UK driving license with access to your own car. 

JOB TITLE: Helpdesk Operator
DEPARTMENT: Facilities
REPORTING TO: Facilities Supervisor
JOB FUNCTION: To provide customer service support for all maintenance issues non match days and home match days.
LOCATION: Stamford Bridge
CONTRACT: Full time, Permanent - 37.5hrs a week (including home match days)

MAIN RESPONSIBILITIES (Play Your Part):

• Deal with all maintenance enquiries via email, telephone or verbal.
• Raise and close technical requests using FSI Concept System.
• Prioritising of maintenance call queue via FSI Concept system.
• Work closely with onsite maintenance team and outside contractors to resolve specialist jobs.
• Producing Daily & Weekly Engineers Performance Reports via FSI Concept system
• Raising of Purchase Orders.
• Deal with deliveries and returns of various facilities orders.
• Ordering and maintenance of stationary for the entire Facilities department.
• Arrangement & organisation of Chelsea Memorial Plaque service.
• Maintain, update and book all contractors on the Contractor Management System.
• Provide cover for PA if and when necessary.
• General administrative duties.
• Book and arrange all Car Valeting.

MEASURES OF PERFORMANCE (Here to Win):

• All fault calls logged and completed within SLA's.
• Ensure that all maintenance queries are dealt with efficiently and effectively within the selected period, using our FSI call logging system.
• Concept Evolution is kept up to date.
• Contractor Equipment parts ordered and PO's are up to date.
• Ensure the stadium is kept to the standard that is expected by assisting callers with facility requests and follow-up jobs until completion.
• Can work under pressure, keeping to tight deadlines.

PERSONAL SPECIFICATION:
Qualifications:
Essential

• Proficient in use of FSI Concept Call Logging System.
• Good understanding of Excel, Word and data entry software.

Desirable

• First Aider.

Experience:
Essential

• Good communication skills with all levels of staff and be able to work in a team environment.
• Ability to work independently, prioritising a varied workload in a face paced environment.
• Excellent customer service awareness and background.
• Can work home Match Days (weekends and evening matches when necessary).
• Background in working on a large site or complex.
• Great problem solving background, helping with efficiency and enthusiasm.

The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.
Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

JOB TITLE: Helpdesk Operator
DEPARTMENT: Facilities
REPORTING TO: Facilities Supervisor
JOB FUNCTION: To provide customer service support for all maintenance issues non match days and home match days.
LOCATION: Stamford Bridge
CONTRACT: Full time, Permanent - 37.5hrs a week (including home match days)

MAIN RESPONSIBILITIES (Play Your Part):

• Deal with all maintenance enquiries via email, telephone or verbal.
• Raise and close technical requests using FSI Concept System.
• Prioritising of maintenance call queue via FSI Concept system.
• Work closely with onsite maintenance team and outside contractors to resolve specialist jobs.
• Producing Daily & Weekly Engineers Performance Reports via FSI Concept system
• Raising of Purchase Orders.
• Deal with deliveries and returns of various facilities orders.
• Ordering and maintenance of stationary for the entire Facilities department.
• Arrangement & organisation of Chelsea Memorial Plaque service.
• Maintain, update and book all contractors on the Contractor Management System.
• Provide cover for PA if and when necessary.
• General administrative duties.
• Book and arrange all Car Valeting.

MEASURES OF PERFORMANCE (Here to Win):

• All fault calls logged and completed within SLA's.
• Ensure that all maintenance queries are dealt with efficiently and effectively within the selected period, using our FSI call logging system.
• Concept Evolution is kept up to date.
• Contractor Equipment parts ordered and PO's are up to date.
• Ensure the stadium is kept to the standard that is expected by assisting callers with facility requests and follow-up jobs until completion.
• Can work under pressure, keeping to tight deadlines.

PERSONAL SPECIFICATION:
Qualifications:
Essential

• Proficient in use of FSI Concept Call Logging System.
• Good understanding of Excel, Word and data entry software.

Desirable

• First Aider.

Experience:
Essential

• Good communication skills with all levels of staff and be able to work in a team environment.
• Ability to work independently, prioritising a varied workload in a face paced environment.
• Excellent customer service awareness and background.
• Can work home Match Days (weekends and evening matches when necessary).
• Background in working on a large site or complex.
• Great problem solving background, helping with efficiency and enthusiasm.

The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.
Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Helpdesk Support Engineer

Stoke on Trent

Salary - £18k to £22k

Perm Opportunity

Due to continued growth, our client has an excellent opportunity for an experienced Helpdesk Support Engineer to join their established team based in Stoke on Trent

As a Helpdesk Support Engineer, you will be responsible for acting as the first point of contact for their customers to report issues and faults. The objective of the role is to provide first time resolution by troubleshooting, diagnosing and resolving problems and/or escalating the fault to be investigated.

Duties will include:

• Provide 1st and 2nd line support to customers and troubleshoot any issues
• Ensure detailed reports are logged for all issues
• Manage any unresolved/escalated calls
• Provide technical support literature in all media forms
• Manage site upgrades to current products
• Management of training requirements for customers
• Keep up to date with new software and hardware product releases

Candidates skills and experience:

• Excellent customer service skills
• Previous experience in a technical support role or similar
• Knowledge in the fire & security service/installation industry is preferred
• Confident and conscientious when dealing with tasks
• Ability to work in a team or individually
• Experience of IT networks
• Excellent troubleshooting skills
• Knowledge of applications

If you apply for one of our positions you will automatically register with JobSpot Recruitment Limited. Any personal information you provide to us via websites of our 3rd party suppliers is governed by our Privacy Policy, which is available at your request by emailing JobSpot Recruitment.

Helpdesk Support Engineer

Stoke on Trent

Salary - £18k to £22k

Perm Opportunity

Due to continued growth, our client has an excellent opportunity for an experienced Helpdesk Support Engineer to join their established team based in Stoke on Trent

As a Helpdesk Support Engineer, you will be responsible for acting as the first point of contact for their customers to report issues and faults. The objective of the role is to provide first time resolution by troubleshooting, diagnosing and resolving problems and/or escalating the fault to be investigated.

Duties will include:

• Provide 1st and 2nd line support to customers and troubleshoot any issues
• Ensure detailed reports are logged for all issues
• Manage any unresolved/escalated calls
• Provide technical support literature in all media forms
• Manage site upgrades to current products
• Management of training requirements for customers
• Keep up to date with new software and hardware product releases

Candidates skills and experience:

• Excellent customer service skills
• Previous experience in a technical support role or similar
• Knowledge in the fire & security service/installation industry is preferred
• Confident and conscientious when dealing with tasks
• Ability to work in a team or individually
• Experience of IT networks
• Excellent troubleshooting skills
• Knowledge of applications

If you apply for one of our positions you will automatically register with JobSpot Recruitment Limited. Any personal information you provide to us via websites of our 3rd party suppliers is governed by our Privacy Policy, which is available at your request by emailing JobSpot Recruitment.

CK Group is recruiting for a IT Support to join a company in the animal health and pharmaceutical industry at their site based in Speke, near Liverpool on a contract basis until the end of 2020 and has a hourly rate of between £14-22 per hour (there is some flexibility for a more experienced candidate).

The Company:
Our client specialises in animal health. They advance their vision of food and companionship enriching life by developing innovative solutions that protect and enhance animal health. Since their start they have been working to empower veterinarians, food producers, and all those concerned with animal health with the tools needed to help animals live healthy lives.

Location:
The role will be based at our clients site in Speke, an area of Liverpool close to the boundaries of the Metropolitan Borough of Knowsley. It is 7.7 miles south east of the city centre making it easily accessible via car and boasts great public transport links.

The Role:
The role is part of the Speke IT team that meets the information technology needs of the Speke Operations within the company's manufacturing site in Liverpool.

Key duties include to:
- Implement, develop, configure, support and manage security for IT applications through the full system lifecycle in compliance with external (GxP) regulations and company standards.
- Work with business partners to ensure that full business benefit is realised following system implementation.
- Project management of local development projects or regional/global implementation projects.
- Contribute to continuous improvement initiatives within the team.

Your Background:
Experience Required:
- Working in a GxP regulated environment including laboratories.
- Implementation, configuration, support and managing changes of IT applications.
- An understanding of the full system/development life cycle.
- Creation and maintenance of IT application validation/documentation including risk assessments, requirements, design, security and testing.
- Working with IT application suppliers/vendors during project delivery and support.
- Complete IT supplier evaluations and architecture reviews in compliance with company standards.
- Project management of small to medium sized projects.

Skills Required:
- Good communication skills, verbal, written and presentations.
- Good analysis skills, with an aptitude for business and IT technical problem solving.
- A good Honours degree (or equivalent) in Computing or IT related degree.
- Setup, maintenance and patching of desktops using Windows operating systems (XP, 7, 10).
- Working with networks, printers, firewalls, remote desktop, virtualised server environments, thin client technologies and mobile devices.

Job ref 47482
It is essential that applicants hold entitlement to work in the UK

CK Group is recruiting for a IT Support to join a company in the animal health and pharmaceutical industry at their site based in Speke, near Liverpool on a contract basis until the end of 2020 and has a hourly rate of between £14-22 per hour (there is some flexibility for a more experienced candidate).

The Company:
Our client specialises in animal health. They advance their vision of food and companionship enriching life by developing innovative solutions that protect and enhance animal health. Since their start they have been working to empower veterinarians, food producers, and all those concerned with animal health with the tools needed to help animals live healthy lives.

Location:
The role will be based at our clients site in Speke, an area of Liverpool close to the boundaries of the Metropolitan Borough of Knowsley. It is 7.7 miles south east of the city centre making it easily accessible via car and boasts great public transport links.

The Role:
The role is part of the Speke IT team that meets the information technology needs of the Speke Operations within the company's manufacturing site in Liverpool.

Key duties include to:
- Implement, develop, configure, support and manage security for IT applications through the full system lifecycle in compliance with external (GxP) regulations and company standards.
- Work with business partners to ensure that full business benefit is realised following system implementation.
- Project management of local development projects or regional/global implementation projects.
- Contribute to continuous improvement initiatives within the team.

Your Background:
Experience Required:
- Working in a GxP regulated environment including laboratories.
- Implementation, configuration, support and managing changes of IT applications.
- An understanding of the full system/development life cycle.
- Creation and maintenance of IT application validation/documentation including risk assessments, requirements, design, security and testing.
- Working with IT application suppliers/vendors during project delivery and support.
- Complete IT supplier evaluations and architecture reviews in compliance with company standards.
- Project management of small to medium sized projects.

Skills Required:
- Good communication skills, verbal, written and presentations.
- Good analysis skills, with an aptitude for business and IT technical problem solving.
- A good Honours degree (or equivalent) in Computing or IT related degree.
- Setup, maintenance and patching of desktops using Windows operating systems (XP, 7, 10).
- Working with networks, printers, firewalls, remote desktop, virtualised server environments, thin client technologies and mobile devices.

Job ref 47482
It is essential that applicants hold entitlement to work in the UK