Position Overview

Job Title: CDO Quality Assurance Lead

Location: London

Corporate Title: Vice President

Data drives all business activities in Deutsche Bank expert management and the use of data assets enables the Bank to increase revenues, reduce operating costs, better manage risks and improve the services it offers. The Chief Data Office (CDO) enables these outcomes by establishing and enforcing data principles, policies and standards, establishing and monitoring execution of a group-wide Data and Reference Data strategy and roadmap and providing expertise, education, frameworks, tools and capabilities to enable execution.

Within CDO, the Data Management Quality Assurance function is responsible for assuring the data action plans driving Data Quality outcomes of the business and infrastructure divisions as well as the quality of completion of their Data Management Maturity plan execution. Working within this team, you will be responsible for heading the Data Management Maturity Quality Assurance team, devising and executing assurance checks for Data Councils to assess the quality of their data management activities and provide insights that help the Data Councils to meet their business targets.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Lead the Quality Assurance Data Management Maturity team
• Devise and execute assurance checks against the Data Management Maturity Model for each Data Council
• Stakeholder management both internal within CDO and external with our business counterparts
• Participating in Agile ceremonies and using Jira to manage workload and risks/issues
• Provide value add insights to support business intentions

Your skills and experience

• Excellent data mining skills including expertise in Excel, Access and Business Intelligence tools
• High detailed orientated
• Experience in working using the agile methodology
• Business analyst experience working within either business or infrastructure divisions
• Excellent communication skills, both written and verbal

How we’ll support you

• Training and development to help you further your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team and more broadly across CDO
• Speak up culture to enable open, honest communication and provide a healthy working environment
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.

Position Overview

Job Title: CDO Quality Assurance Lead

Location: London

Corporate Title: Vice President

Data drives all business activities in Deutsche Bank expert management and the use of data assets enables the Bank to increase revenues, reduce operating costs, better manage risks and improve the services it offers. The Chief Data Office (CDO) enables these outcomes by establishing and enforcing data principles, policies and standards, establishing and monitoring execution of a group-wide Data and Reference Data strategy and roadmap and providing expertise, education, frameworks, tools and capabilities to enable execution.

Within CDO, the Data Management Quality Assurance function is responsible for assuring the data action plans driving Data Quality outcomes of the business and infrastructure divisions as well as the quality of completion of their Data Management Maturity plan execution. Working within this team, you will be responsible for heading the Data Management Maturity Quality Assurance team, devising and executing assurance checks for Data Councils to assess the quality of their data management activities and provide insights that help the Data Councils to meet their business targets.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Lead the Quality Assurance Data Management Maturity team
• Devise and execute assurance checks against the Data Management Maturity Model for each Data Council
• Stakeholder management both internal within CDO and external with our business counterparts
• Participating in Agile ceremonies and using Jira to manage workload and risks/issues
• Provide value add insights to support business intentions

Your skills and experience

• Excellent data mining skills including expertise in Excel, Access and Business Intelligence tools
• High detailed orientated
• Experience in working using the agile methodology
• Business analyst experience working within either business or infrastructure divisions
• Excellent communication skills, both written and verbal

How we’ll support you

• Training and development to help you further your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team and more broadly across CDO
• Speak up culture to enable open, honest communication and provide a healthy working environment
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.

Position Overview

Job Title: Associate Engineer – Voice Service Operations

Location: Birmingham

Corporate Title: Associate

The Global Voice Service Operations Specialist team is a 24x7 Level 2 operations team supporting multiple Avaya Internet Protocol Telephony (IPT) and NICE Voice Recording applications/infrastructure based on the Follow the Sun support model. This role includes but not limited to, Incident ticket Management, Request Fulfilment, Stakeholder liaison.You will implement technical solutions and configure Applications in different environments in response to Business problems and in accordance with requirements and design principles.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Provide Level 2 support for Enterprise Voice (Avaya), NICE Voice Recording
• Develop thorough understanding of Level 2 responsibilities including, but not limited to: Incident handling, Service Request fulfilment, Change Management, Alarm monitoring, develop and maintain and publish Knowledge Articles
• Follow all guidelines and controls for all process to ensure compliance and quality, for example  being Engineering Deployment Guidelines and Operational Guidelines for Voice applications
• Understand thoroughly the end to end application support process and escalation procedures
• Resolution of incidents, outages and request fulfilment within defined Service Level Agreements

Your skills and experience

• Experience in voice operations and Service Desk essential – ideally in a large corporate / financial services environment
• Significant working knowledge of Avaya IPT or other IPT technologies
• Experience in coordinating routine production activities and supporting complex application and infrastructure domains
• Experience with setting up and troubleshooting user configuration, simple and complex Move, Add and Change, call routing through Avaya or other IPT technologies
• Experience with NICE Voice Recording platform or other Voice Recording technologies and their integration with Avaya Application Enablement Services or other IPT technologies

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.

Position Overview

Job Title: Associate Engineer – Voice Service Operations

Location: Birmingham

Corporate Title: Associate

The Global Voice Service Operations Specialist team is a 24x7 Level 2 operations team supporting multiple Avaya Internet Protocol Telephony (IPT) and NICE Voice Recording applications/infrastructure based on the Follow the Sun support model. This role includes but not limited to, Incident ticket Management, Request Fulfilment, Stakeholder liaison.You will implement technical solutions and configure Applications in different environments in response to Business problems and in accordance with requirements and design principles.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Provide Level 2 support for Enterprise Voice (Avaya), NICE Voice Recording
• Develop thorough understanding of Level 2 responsibilities including, but not limited to: Incident handling, Service Request fulfilment, Change Management, Alarm monitoring, develop and maintain and publish Knowledge Articles
• Follow all guidelines and controls for all process to ensure compliance and quality, for example  being Engineering Deployment Guidelines and Operational Guidelines for Voice applications
• Understand thoroughly the end to end application support process and escalation procedures
• Resolution of incidents, outages and request fulfilment within defined Service Level Agreements

Your skills and experience

• Experience in voice operations and Service Desk essential – ideally in a large corporate / financial services environment
• Significant working knowledge of Avaya IPT or other IPT technologies
• Experience in coordinating routine production activities and supporting complex application and infrastructure domains
• Experience with setting up and troubleshooting user configuration, simple and complex Move, Add and Change, call routing through Avaya or other IPT technologies
• Experience with NICE Voice Recording platform or other Voice Recording technologies and their integration with Avaya Application Enablement Services or other IPT technologies

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.

Position Overview

Job Title: Strategic Data Management QA

Location: London

Corporate Title: Vice President

Data drives all business activities in Deutsche Bank expert management and the use of data assets enables the Bank to increase revenues, reduce operating costs, better manage risks and improve the services it offers. You will join the Chief Data Office (CDO) which enables these outcomes by establishing and enforcing data principles, policies and standards, establishing and monitoring execution of a group-wide Data and Reference Data strategy and roadmap and providing expertise, education, frameworks, tools and capabilities to enable execution.

Within CDO, the Data Management Quality Assurance function is responsible for assuring the data action plans driving Data Quality outcomes of the business and infrastructure divisions as well as the quality of completion of their Data Management Maturity plan execution. Within this team, you will be working in the Strategic Data Management Quality Assurance team, devising and executing assurance checks for the business and infrastructure priority processes to assess their ability to meet their Data Quality Outcomes. Additionally you will be supporting and assuring the execution plans for the Strategic Architecture and Reference Data deliveries.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Lead the Quality Assurance for a number of business and infrastructure priority processes
• Devise and execute assurance checks to assure their data action plans and monthly execution
• Stakeholder management both internal within CDO and external with our business counterparts
• Participating in Agile ceremonies and using Jira to manage workload and risks/issues
• Provide value add insights to support business objectives

Your skills and experience

• Significant experience working within either business or infrastructure divisions
• Proactive with strong and effective communication skills
• High detailed orientated
• Experience in working using the agile methodology
• Conflict management resolution expertise

How we’ll support you

• Training and development to help you further your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team and more broadly across CDO
• Speak up culture to enable open, honest communication and provide a healthy working environment
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.

Position Overview

Job Title: Strategic Data Management QA

Location: London

Corporate Title: Vice President

Data drives all business activities in Deutsche Bank expert management and the use of data assets enables the Bank to increase revenues, reduce operating costs, better manage risks and improve the services it offers. You will join the Chief Data Office (CDO) which enables these outcomes by establishing and enforcing data principles, policies and standards, establishing and monitoring execution of a group-wide Data and Reference Data strategy and roadmap and providing expertise, education, frameworks, tools and capabilities to enable execution.

Within CDO, the Data Management Quality Assurance function is responsible for assuring the data action plans driving Data Quality outcomes of the business and infrastructure divisions as well as the quality of completion of their Data Management Maturity plan execution. Within this team, you will be working in the Strategic Data Management Quality Assurance team, devising and executing assurance checks for the business and infrastructure priority processes to assess their ability to meet their Data Quality Outcomes. Additionally you will be supporting and assuring the execution plans for the Strategic Architecture and Reference Data deliveries.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Lead the Quality Assurance for a number of business and infrastructure priority processes
• Devise and execute assurance checks to assure their data action plans and monthly execution
• Stakeholder management both internal within CDO and external with our business counterparts
• Participating in Agile ceremonies and using Jira to manage workload and risks/issues
• Provide value add insights to support business objectives

Your skills and experience

• Significant experience working within either business or infrastructure divisions
• Proactive with strong and effective communication skills
• High detailed orientated
• Experience in working using the agile methodology
• Conflict management resolution expertise

How we’ll support you

• Training and development to help you further your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team and more broadly across CDO
• Speak up culture to enable open, honest communication and provide a healthy working environment
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank.