End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

Lloyds Banking Group
We’re motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

Scottish Widows 
With over five million customers, and having celebrated our 200th anniversary in 2015, Scottish Widows is one of the most trusted Life, Pensions and Investments providers in the UK. In Insurance and Wealth we contribute to this success by providing critical services to our customers and supporting them with their Insurance needs, whilst ensuring they are at the heart of our business.

Investment Propositions Team
This team is responsible for the development of the investment proposition across workplace, individual and longstanding books of business. This includes the development of the strategic and tactical planning for the design and maintenance of the investment proposition, the development of the investment roadmap, monitoring of market and competitor developments and shaping development of the Take to Market investment activity.

We’re looking for a Senior Manager who will be leading on the design, development, implementation and management of the strategic Individual Pension investment proposition across the wrappers including RA, GIA and ISA. 

You will report to the Head of Pension Investments, with potential further responsibility for the line management and development of a number of investment proposition colleagues.

For this role, our preference is that you're located in our Edinburgh office however, we do have an agile working culture which includes the option to occasionally work from home.

You could help make it possible...
You’ll play a key part in ensuring advisers understand how our investment solutions meet their needs and those of their clients, relative to our competitors. Your responses to investment queries received will contribute to the development of the Investment Query Framework, which will help us to continuously improve the customer experience.

What would you get involved with?
As Senior Manager, Investment Propositions, your role will be both dynamic and challenging, providing you with an opportunity to:

•    Take accountability for developing and executing a clear and impactful 'Take To Market' investment strategy
•    Develop strong working relationships across our multi-channel business, with a particular focus on the Intermediary and D2C Distribution teams
•    Support distribution through the promotion and enhancement of the Retirement Account proposition. 
•    Lead researching opportunities which will enable us to define and develop our procedures relating to investments, products and services
•    Provide regular updates on the investment strategy, our progress of plans and our trading activity in the market segment to senior management teams

You'll be able to...
•    Make the complex simple – the pensions' market is complex and undergoing considerable change so you’ll ensure our proposition easy to understand
•    Represent client and customer interests within the proposition, generating internal and external awareness
•    Think strategically
•    Enjoy working with others to deliver collaboratively

And we'll need you to possess some of these specific skills...
•    An extensive knowledge of the investment market with experience in both wrapped and unwrapped funds, which includes insured, mutual and ETFs
•    Experience of delivery on investment projects and ‘take to market’, including working with Intermediaries 

So what will you get in return?
In addition to the salary quoted the position also offers:

•    Discretionary Performance Share Award
•    Generous pension contribution
•    A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
•    Private health cover
•    Access to share schemes
•    30 days holiday plus bank holidays

In return for your expertise, you’ll enjoy our dedication to your ongoing personal and professional development. Here, you'll grow as a person and develop your career. As a valued member of our team, we'll support to grow and advance you through excellent training and progression opportunities. 

We're building a values-led culture and are committed to building an inclusive workforce which reflects the diversity of the customers and communities we serve. 

Together we make it possible.
 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

Lloyds Banking Group
We’re motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

Scottish Widows 
With over five million customers, and having celebrated our 200th anniversary in 2015, Scottish Widows is one of the most trusted Life, Pensions and Investments providers in the UK. In Insurance and Wealth we contribute to this success by providing critical services to our customers and supporting them with their Insurance needs, whilst ensuring they are at the heart of our business.

Investment Propositions Team
This team is responsible for the development of the investment proposition across workplace, individual and longstanding books of business. This includes the development of the strategic and tactical planning for the design and maintenance of the investment proposition, the development of the investment roadmap, monitoring of market and competitor developments and shaping development of the Take to Market investment activity.

We’re looking for a Senior Manager who will be leading on the design, development, implementation and management of the strategic Individual Pension investment proposition across the wrappers including RA, GIA and ISA. 

You will report to the Head of Pension Investments, with potential further responsibility for the line management and development of a number of investment proposition colleagues.

For this role, our preference is that you're located in our Edinburgh office however, we do have an agile working culture which includes the option to occasionally work from home.

You could help make it possible...
You’ll play a key part in ensuring advisers understand how our investment solutions meet their needs and those of their clients, relative to our competitors. Your responses to investment queries received will contribute to the development of the Investment Query Framework, which will help us to continuously improve the customer experience.

What would you get involved with?
As Senior Manager, Investment Propositions, your role will be both dynamic and challenging, providing you with an opportunity to:

•    Take accountability for developing and executing a clear and impactful 'Take To Market' investment strategy
•    Develop strong working relationships across our multi-channel business, with a particular focus on the Intermediary and D2C Distribution teams
•    Support distribution through the promotion and enhancement of the Retirement Account proposition. 
•    Lead researching opportunities which will enable us to define and develop our procedures relating to investments, products and services
•    Provide regular updates on the investment strategy, our progress of plans and our trading activity in the market segment to senior management teams

You'll be able to...
•    Make the complex simple – the pensions' market is complex and undergoing considerable change so you’ll ensure our proposition easy to understand
•    Represent client and customer interests within the proposition, generating internal and external awareness
•    Think strategically
•    Enjoy working with others to deliver collaboratively

And we'll need you to possess some of these specific skills...
•    An extensive knowledge of the investment market with experience in both wrapped and unwrapped funds, which includes insured, mutual and ETFs
•    Experience of delivery on investment projects and ‘take to market’, including working with Intermediaries 

So what will you get in return?
In addition to the salary quoted the position also offers:

•    Discretionary Performance Share Award
•    Generous pension contribution
•    A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
•    Private health cover
•    Access to share schemes
•    30 days holiday plus bank holidays

In return for your expertise, you’ll enjoy our dedication to your ongoing personal and professional development. Here, you'll grow as a person and develop your career. As a valued member of our team, we'll support to grow and advance you through excellent training and progression opportunities. 

We're building a values-led culture and are committed to building an inclusive workforce which reflects the diversity of the customers and communities we serve. 

Together we make it possible.
 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

The role will provide critical support to seven Lab Product Owner/Engineering Leads to ensure smooth and streamlined management of diaries, travel and essential team activities. The successful candidate will also play a key role in supporting community activity within the London PFFC team.

• Demonstrate core LBG values and behaviours
• Diary management
• Inbox management
• Arranging travel and keeping up to date itineraries
• Preparation for meetings and organisation of materials
• Paperwork management
• Events organisation
• Ad hoc requests to support the wider team
• Feel empowered to work independently
• Able to make decisions quickly
• Capability to build and maintain strong working relationships internally across the Group, including key partners.

First class organisation skills, strong ability to communicate well with a number of stakeholders is a must. Be willing to pick up new knowledge of LBG policies and systems quickly through tailored training and support. In addition, an ability to build relationships and proactively achieve results using drive and enthusiasm are essential elements of the role.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

The role will provide critical support to seven Lab Product Owner/Engineering Leads to ensure smooth and streamlined management of diaries, travel and essential team activities. The successful candidate will also play a key role in supporting community activity within the London PFFC team.

• Demonstrate core LBG values and behaviours
• Diary management
• Inbox management
• Arranging travel and keeping up to date itineraries
• Preparation for meetings and organisation of materials
• Paperwork management
• Events organisation
• Ad hoc requests to support the wider team
• Feel empowered to work independently
• Able to make decisions quickly
• Capability to build and maintain strong working relationships internally across the Group, including key partners.

First class organisation skills, strong ability to communicate well with a number of stakeholders is a must. Be willing to pick up new knowledge of LBG policies and systems quickly through tailored training and support. In addition, an ability to build relationships and proactively achieve results using drive and enthusiasm are essential elements of the role.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

Lloyds Banking Group has pledged to lend up to £18 billion to businesses across the UK in 2020.

The Business and Commercial Risk Lab has exciting plans for 2020, and we’re looking for passionate and enthusiastic people to help us make our ideas a reality.

You’ll join our diverse, co-located, fun, collaborative team who are passionate about delivering products that improve the experience for LBG colleagues and customers.

To help businesses who apply for our loans, meet their credit needs by getting the right data to the right colleague at the right time, we have a new role for a Business Solutions Designer (Risk).

You'll help support the Lab to deliver transformation by using your business design expertise to contribute to the design and development of new business solutions. Aligned to the One Design approach and method, you’ll work closely with our Risk Human Centred Design Service Designer and collaboratively with teams in different stages of the Lloyds product development lifecycle and with teams, with different skills.

So what would you be doing?

•Identifying and empathising with the problems that exist within a business system, before building and testing prototypes that are aligned with the Bank’s vision for design.

•Shaping the business solutions delivered in our lab in collaboration with the range of disciplines required to provide these solutions.

•Getting alignment and agreement on key Business Design Decisions.

•Driving the alignment of Business Design and IT Architecture within the lab.

•Advocating the design and definition of the Bank of the Future strategic capabilities and delivery through the lab backlog that leverage new technologies and suppliers.

The kind of person we’re looking for, will:

•Have experience of an aspect of change delivery from one of the following backgrounds: engineering, business analyst or wider project delivery.

•Possess excellent communication skills, with ability to effectively communicate complex ideas, proposals, issues and implications in a concise way to colleagues at all levels and to a range of business stakeholders.

•Bring a growth mind-set which drives learning, inquisitiveness, motivation and achievement, and you'll champion customer-centric thinking.

•Have the ability to point to the real solutions that you have helped to bring to fruition, demonstrating input across design and delivery.

•Be a logical thinker, a “shaper”, looking for lots of autonomy and who will be comfortable working independently.

What we would also like to see:

•Experience in one, or more, of the business of Commercial Banking Risk, Commercial Banking product functions or Commercial Banking Finance

What will you get in return?

We'll ensure you're stretched and able to grow whilst also benefitting from an environment that can support elements of agile working and champions both diversity and equal opportunity.

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

Salary: £32445 – £36050 base salary, plus significant annual personal bonus %, 13% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and home working opportunities at least 1 day per week!

So if this sounds like your ideal next move and you've the skills we're needing then get in touch, we'd love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

Lloyds Banking Group has pledged to lend up to £18 billion to businesses across the UK in 2020.

The Business and Commercial Risk Lab has exciting plans for 2020, and we’re looking for passionate and enthusiastic people to help us make our ideas a reality.

You’ll join our diverse, co-located, fun, collaborative team who are passionate about delivering products that improve the experience for LBG colleagues and customers.

To help businesses who apply for our loans, meet their credit needs by getting the right data to the right colleague at the right time, we have a new role for a Business Solutions Designer (Risk).

You'll help support the Lab to deliver transformation by using your business design expertise to contribute to the design and development of new business solutions. Aligned to the One Design approach and method, you’ll work closely with our Risk Human Centred Design Service Designer and collaboratively with teams in different stages of the Lloyds product development lifecycle and with teams, with different skills.

So what would you be doing?

•Identifying and empathising with the problems that exist within a business system, before building and testing prototypes that are aligned with the Bank’s vision for design.

•Shaping the business solutions delivered in our lab in collaboration with the range of disciplines required to provide these solutions.

•Getting alignment and agreement on key Business Design Decisions.

•Driving the alignment of Business Design and IT Architecture within the lab.

•Advocating the design and definition of the Bank of the Future strategic capabilities and delivery through the lab backlog that leverage new technologies and suppliers.

The kind of person we’re looking for, will:

•Have experience of an aspect of change delivery from one of the following backgrounds: engineering, business analyst or wider project delivery.

•Possess excellent communication skills, with ability to effectively communicate complex ideas, proposals, issues and implications in a concise way to colleagues at all levels and to a range of business stakeholders.

•Bring a growth mind-set which drives learning, inquisitiveness, motivation and achievement, and you'll champion customer-centric thinking.

•Have the ability to point to the real solutions that you have helped to bring to fruition, demonstrating input across design and delivery.

•Be a logical thinker, a “shaper”, looking for lots of autonomy and who will be comfortable working independently.

What we would also like to see:

•Experience in one, or more, of the business of Commercial Banking Risk, Commercial Banking product functions or Commercial Banking Finance

What will you get in return?

We'll ensure you're stretched and able to grow whilst also benefitting from an environment that can support elements of agile working and champions both diversity and equal opportunity.

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

Salary: £32445 – £36050 base salary, plus significant annual personal bonus %, 13% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and home working opportunities at least 1 day per week!

So if this sounds like your ideal next move and you've the skills we're needing then get in touch, we'd love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

?

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Salary Range

We support agile working – click here for more information on agile working options.

Agile Working Options

Job Description Summary

Job Description

?

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.