SERVICE SUPPORT TECHNICIAN, 12 MONTH INITIAL CONTRACT WITH SIGNIFICANT OPPORTUNITES TO STAY LONGER TERM (BASINGSTOKE, PHARMACEUTICAL INDUSTRY): £17-22  PER HOUR. WORLD LEADING MULTINATIONAL COMPANY, FANTASTIC WORKING ENVIRONMENT AND ROLE

The Client
Our client is quite simply one of the world's leading pharmaceutical companies, with a reputation for being one of the best organisations to work for globally. We are presently seeking an Service Support Technician for an initial 12 month contract, but if the candidate performs well it is likely to lead to longer term opportunities.

Position Description:

The technician is accountable to manage and support services in all IT Infrastructure and workplace service areas – Service Desk, workplace services, mobility, network, platforms, data centers and security for the site.

 The technician supports the service delivery of local, regional and global service providers, ensures services out of the scope of the global service partners and support the Site Service Leader in the IT Service Management - Service Delivery, Service Operation and Service Transition.
 
To ensure local IT operation and workplace services provided to the site according to the Enterprise Technology Service standards by partnering with the global TechOps IT service towers and Business IT. The technician supports Infrastructure as well as Business IT projects and has a broad understanding of the IT Infrastructure and cloud service landscape.

This position will report to the IT Site Services Leader – TechOps

Key Responsibilities:
Establishes, manages and supports IT infrastructure and workplace service provided to the site.
Ensures local IT support and IT operations as well as fast and professional problem handling including the management of internal and external service providers.
Manages and coordinates user on/off-boarding.
Purchases and manages IT assets and inventories.
Controls cost and manages costs according to company policies.
Co-ordinates, plans and supports local IT infrastructure activities and projects.
Support continuously IT service management improvement.
Effective business partnering with other Business IT departments to support them in IT infrastructure requirements and implementations.

Experiences and Knowledge

Essential:
Higher education in Information Technology.
Three plus years of information technology experience.
Profound IT infrastructure and IT operations experience.
Good knowledge of IT Service Management (ITIL) and process-oriented service structures.

Good skills of the MS O365 Suite, Communication and Collaboration tools.
Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server.
Skills of network topology and IP address management.

Demonstrated learning agility both technically as well as processes and applications related.
Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution.
Strong problem-solving skills, anticipates and resolves complex problems.
Experienced in working with local and global service providers as part of an IT matrix organization in multi culture enterprise.

Very good interpersonal skills
Good communication skills, verbal and written
Proactive and able to adapt quickly to new areas of activity
Business need and solution oriented
Team player

Desired:
ITIL Foundation certification
Microsoft certified (e.g. MCSA Cloud Platform & Infrastructure)

Language Requirements: 
English fluent

Is This You?
If the above describes you, then we want to speak with you as soon as possible. Send your CV to us and if you fit the bill then we will be in touch within 24 hours to discuss the role and our client in more detail.

SERVICE SUPPORT TECHNICIAN, 12 MONTH INITIAL CONTRACT WITH SIGNIFICANT OPPORTUNITES TO STAY LONGER TERM (BASINGSTOKE, PHARMACEUTICAL INDUSTRY): £17-22  PER HOUR. WORLD LEADING MULTINATIONAL COMPANY, FANTASTIC WORKING ENVIRONMENT AND ROLE

The Client
Our client is quite simply one of the world's leading pharmaceutical companies, with a reputation for being one of the best organisations to work for globally. We are presently seeking an Service Support Technician for an initial 12 month contract, but if the candidate performs well it is likely to lead to longer term opportunities.

Position Description:

The technician is accountable to manage and support services in all IT Infrastructure and workplace service areas – Service Desk, workplace services, mobility, network, platforms, data centers and security for the site.

 The technician supports the service delivery of local, regional and global service providers, ensures services out of the scope of the global service partners and support the Site Service Leader in the IT Service Management - Service Delivery, Service Operation and Service Transition.
 
To ensure local IT operation and workplace services provided to the site according to the Enterprise Technology Service standards by partnering with the global TechOps IT service towers and Business IT. The technician supports Infrastructure as well as Business IT projects and has a broad understanding of the IT Infrastructure and cloud service landscape.

This position will report to the IT Site Services Leader – TechOps

Key Responsibilities:
Establishes, manages and supports IT infrastructure and workplace service provided to the site.
Ensures local IT support and IT operations as well as fast and professional problem handling including the management of internal and external service providers.
Manages and coordinates user on/off-boarding.
Purchases and manages IT assets and inventories.
Controls cost and manages costs according to company policies.
Co-ordinates, plans and supports local IT infrastructure activities and projects.
Support continuously IT service management improvement.
Effective business partnering with other Business IT departments to support them in IT infrastructure requirements and implementations.

Experiences and Knowledge

Essential:
Higher education in Information Technology.
Three plus years of information technology experience.
Profound IT infrastructure and IT operations experience.
Good knowledge of IT Service Management (ITIL) and process-oriented service structures.

Good skills of the MS O365 Suite, Communication and Collaboration tools.
Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server.
Skills of network topology and IP address management.

Demonstrated learning agility both technically as well as processes and applications related.
Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution.
Strong problem-solving skills, anticipates and resolves complex problems.
Experienced in working with local and global service providers as part of an IT matrix organization in multi culture enterprise.

Very good interpersonal skills
Good communication skills, verbal and written
Proactive and able to adapt quickly to new areas of activity
Business need and solution oriented
Team player

Desired:
ITIL Foundation certification
Microsoft certified (e.g. MCSA Cloud Platform & Infrastructure)

Language Requirements: 
English fluent

Is This You?
If the above describes you, then we want to speak with you as soon as possible. Send your CV to us and if you fit the bill then we will be in touch within 24 hours to discuss the role and our client in more detail.

FRENCH SELECTION UK
IT Support Desk Manager
SAAS, IT Technology, IT Software, IT Sales, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, implementation support, IT project, system implementation, Software Support, It Support Team Manager
Salary: up to £50,000 p.a. + Excellent Benefits
Location: Maidenhead, Berkshire
Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4.
Ref: 355ITM1

*** Excellent opportunity within a fast growing International IT Software Provider ***

VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: 355ITM1
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established international company providing business software solutions (SAAS).

Main Duties:
- To manage IT Help Desk Team and evaluate performance also to ensure customer service is timely and accurate on a daily basis.

The Role:
- To be responsible for the IT Support team management and their excellent level of customer service
- To provide smooth and efficient customer support on a daily basis
- To give feedback to the internal teams (Sales, Software Engineers, Trainers)
- To contribute to improving customer support by actively responding to queries and handling complaints
- KPI & SLA management, to report performance weekly and monthly to the management
- To develop the team’s knowledge
- To train new team members and responsible for mentoring

The Candidate:
- Fluent in French or German or Dutch or Swedish to mother tongue standard would be a BONUS
- Fluent in English (written and spoken)
- Previous Managerial experiences with IT / Help Desk Support is a strong advantage
- IT Software support background is essential for the role
- Strong knowledge: Database, SQL, ERP, CRM software
- Experiences in SAAS, ERP or financial software packages support would be advantage
- Excellent communication and problem solving skills
- Able to encourage collaborative working and demonstrate teamwork at the highest level


Salary: up to £50,000 p.a. + Excellent Benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

FRENCH SELECTION UK
IT Support Desk Manager
SAAS, IT Technology, IT Software, IT Sales, IT Software Sales, Cloud Technology, IT support, Support Desk, Support Manager, CRM, Support Engineer, Technical Customer service, ERP, Fluent in German, Fluent in English, Fluent in French, Fluent in Dutch, Fluent in Swedish, implementation support, IT project, system implementation, Software Support, It Support Team Manager
Salary: up to £50,000 p.a. + Excellent Benefits
Location: Maidenhead, Berkshire
Commutable from Reading, Slough, Windsor, Maidenhead, Wokingham, Oxford, High Wycombe, Woking, Bracknell, Farnborough, Watford, Hayes, Uxbridge, Wembley, Harrow, Twickenham, Richmond, Berkshire, Buckinghamshire, London, M4.
Ref: 355ITM1

*** Excellent opportunity within a fast growing International IT Software Provider ***

VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: 355ITM1
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established international company providing business software solutions (SAAS).

Main Duties:
- To manage IT Help Desk Team and evaluate performance also to ensure customer service is timely and accurate on a daily basis.

The Role:
- To be responsible for the IT Support team management and their excellent level of customer service
- To provide smooth and efficient customer support on a daily basis
- To give feedback to the internal teams (Sales, Software Engineers, Trainers)
- To contribute to improving customer support by actively responding to queries and handling complaints
- KPI & SLA management, to report performance weekly and monthly to the management
- To develop the team’s knowledge
- To train new team members and responsible for mentoring

The Candidate:
- Fluent in French or German or Dutch or Swedish to mother tongue standard would be a BONUS
- Fluent in English (written and spoken)
- Previous Managerial experiences with IT / Help Desk Support is a strong advantage
- IT Software support background is essential for the role
- Strong knowledge: Database, SQL, ERP, CRM software
- Experiences in SAAS, ERP or financial software packages support would be advantage
- Excellent communication and problem solving skills
- Able to encourage collaborative working and demonstrate teamwork at the highest level


Salary: up to £50,000 p.a. + Excellent Benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Are you an IT professional looking for a change in environments? Do you have expereince with Office 365, Windows10, Active Directory and have an understanding of TCP Protocols? 

A talented First Line IT Support Technician is required for a superb role in which the successful candidate will provide 1st / 2nd line support in an internal position with a company in the education sector. Due to the success of the organisation, they have opened a new establishment based in South West Essex are now looking for IT professionals to provide support to the college team and help the IT department in implementing new features.

Role Overview

The ideal candidate will be confident, clear, friendly and patient to be able to successfully communicate with all types of people and create an approachable environment. With plenty of career progression on the cards for passionate and dedicated candidates.

Duties will include; 1st / 2nd line IT support to students & the college team, infrastructure support, project implementation support and much more.

A salary of up to £24,000 is available for candidates looking to take a step into a secure long-term role.

Skills Required
1st Line IT Support Technician will ideally have the following experience:

Essential

• Experience of supporting Windows 10
• Experience of supporting Office 365
• Active Directory
• An understanding of TCP IP protocols

Desirable

• Experience with Mac operating systems
• Experience in a technical role within the Higher Education sector
• Knowledge of patch management

Location
Near Basildon 

Alternate Titles:
Helpdesk Support , Helpdesk analyst, IT technician, Support engineer, 1st line support, 2nd line support, First line, Second line 

Salary / Benefits
Up to £24,000 free parking on site, career progression opportunities and much more

To Apply
Please email your CV through Roya Robeson in strict confidence or call Roya on (phone number removed) to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Are you an IT professional looking for a change in environments? Do you have expereince with Office 365, Windows10, Active Directory and have an understanding of TCP Protocols? 

A talented First Line IT Support Technician is required for a superb role in which the successful candidate will provide 1st / 2nd line support in an internal position with a company in the education sector. Due to the success of the organisation, they have opened a new establishment based in South West Essex are now looking for IT professionals to provide support to the college team and help the IT department in implementing new features.

Role Overview

The ideal candidate will be confident, clear, friendly and patient to be able to successfully communicate with all types of people and create an approachable environment. With plenty of career progression on the cards for passionate and dedicated candidates.

Duties will include; 1st / 2nd line IT support to students & the college team, infrastructure support, project implementation support and much more.

A salary of up to £24,000 is available for candidates looking to take a step into a secure long-term role.

Skills Required
1st Line IT Support Technician will ideally have the following experience:

Essential

• Experience of supporting Windows 10
• Experience of supporting Office 365
• Active Directory
• An understanding of TCP IP protocols

Desirable

• Experience with Mac operating systems
• Experience in a technical role within the Higher Education sector
• Knowledge of patch management

Location
Near Basildon 

Alternate Titles:
Helpdesk Support , Helpdesk analyst, IT technician, Support engineer, 1st line support, 2nd line support, First line, Second line 

Salary / Benefits
Up to £24,000 free parking on site, career progression opportunities and much more

To Apply
Please email your CV through Roya Robeson in strict confidence or call Roya on (phone number removed) to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

A Digital Project Manager is required by a fantastic Digital Agency based in Manchester. If you have experience of working in an agency environment and you’re looking for a Project Manager / Producer role, we’d love to hear from you. If you are not from an agency environment unfortunately your details will not be considered. A salary of up to £30,000 + fantastic benefits is offered for the right canidate. 

You’ll join an agency of over 100, which develops fantastic digital products for an awesome client base. The company offer excellent career prospects, benefits and has won numerous awards. The company are passionate about all things digital, from UX / UI, Mobile apps, Search, Social and web strategy. 

Job Details
You’ll be responsible for delivering digital projects to the required quality, on-time and ensuring that all client projects are delivered against their business objectives.

You will work on a variety of exciting projects and work with some leading brands such as BBC, Manchester Airport and Save the Children

Skills Required
Previous experience of working in a Digital Agency - Essential 
You’ll likely to have experience as a Project Manager or Account Manager
Experience of working in an Agile environment would be desirable.

Location
Manchester / North West

Salary
to £30,000 +
Training budget to develop your skills
Profit-related bonus
Generous maternity and shared parental leave package
Flexible hours and opportunities to work from home
Fantastic social events

To Apply

Please email your CV through Roya Robeson in strict confidence or call Roya on (phone number removed) to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

A Digital Project Manager is required by a fantastic Digital Agency based in Manchester. If you have experience of working in an agency environment and you’re looking for a Project Manager / Producer role, we’d love to hear from you. If you are not from an agency environment unfortunately your details will not be considered. A salary of up to £30,000 + fantastic benefits is offered for the right canidate. 

You’ll join an agency of over 100, which develops fantastic digital products for an awesome client base. The company offer excellent career prospects, benefits and has won numerous awards. The company are passionate about all things digital, from UX / UI, Mobile apps, Search, Social and web strategy. 

Job Details
You’ll be responsible for delivering digital projects to the required quality, on-time and ensuring that all client projects are delivered against their business objectives.

You will work on a variety of exciting projects and work with some leading brands such as BBC, Manchester Airport and Save the Children

Skills Required
Previous experience of working in a Digital Agency - Essential 
You’ll likely to have experience as a Project Manager or Account Manager
Experience of working in an Agile environment would be desirable.

Location
Manchester / North West

Salary
to £30,000 +
Training budget to develop your skills
Profit-related bonus
Generous maternity and shared parental leave package
Flexible hours and opportunities to work from home
Fantastic social events

To Apply

Please email your CV through Roya Robeson in strict confidence or call Roya on (phone number removed) to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Service Desk Coordinator
?19380
Manchester, Trafford Park
Monday to Friday 8:30 - 5pm

An excellent opportunity has arisen to work within a forward-thinking company based in their Manchester office providing a seamless maintenance service. Due to an expansion on the Service Desk team from 3 members of staff to 4, they are looking for an experienced Service Desk Coordinator to join their team on a permanent basis, this is a fantastic role which offers an excellent working environment and progression opportunities for the right people.

Day to Day duties will include the following:
*Assist with incoming maintenance calls & deal with enquiries and product faults
*Review client works requests & allocate works to both internal engineers and external service providers
*Schedule engineer visits for breakdowns and planned maintenance visits
*Monitor client's assets and provide asset management and outstanding work reports as and when required
*Liaise with parts & equipment suppliers to ensure timely procurement of replacement parts and equipment
*Print, bind, and Issue all Planned Maintenance books as per monthly Schedules

As a person you will need the following qualities & experience:
*Be able to react quickly and multi-task (Essential)
*Strong Customer Service skills (Essential)
*Technical/Maintenance knowledge (Advantageous)
*Disciplined individual with ability to work under pressure (Essential)
*Previous experience in a similar role (Essential)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

Service Desk Coordinator
?19380
Manchester, Trafford Park
Monday to Friday 8:30 - 5pm

An excellent opportunity has arisen to work within a forward-thinking company based in their Manchester office providing a seamless maintenance service. Due to an expansion on the Service Desk team from 3 members of staff to 4, they are looking for an experienced Service Desk Coordinator to join their team on a permanent basis, this is a fantastic role which offers an excellent working environment and progression opportunities for the right people.

Day to Day duties will include the following:
*Assist with incoming maintenance calls & deal with enquiries and product faults
*Review client works requests & allocate works to both internal engineers and external service providers
*Schedule engineer visits for breakdowns and planned maintenance visits
*Monitor client's assets and provide asset management and outstanding work reports as and when required
*Liaise with parts & equipment suppliers to ensure timely procurement of replacement parts and equipment
*Print, bind, and Issue all Planned Maintenance books as per monthly Schedules

As a person you will need the following qualities & experience:
*Be able to react quickly and multi-task (Essential)
*Strong Customer Service skills (Essential)
*Technical/Maintenance knowledge (Advantageous)
*Disciplined individual with ability to work under pressure (Essential)
*Previous experience in a similar role (Essential)

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.