2nd Line Support Analyst

Up to £200 daily rate DOE.

This a fixed-term contract until 16/08/2020.

Chelmsford, Essex.

Pursuit Resources Group are looking to recruit for the position of 2nd Line Support Analyst, with an inspiring, not-for-profit corporation based in Chelmsford, Essex. Successful candidates will be responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

The main responsibilities for the job include:

• Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as the first point of contact
• Responsible for handling complex incidents requiring a high level of technical knowledge
• Maintain the quality and consistency of the service to minimise business disruption
• Enhance customer experience and maintain high levels of satisfaction
• Responsible for facilitating recovery to normal operation in busy environments
• Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes
• Responsible for analysing the causes of technically complex, multiple supplier incidents
• Informing service owners in order to minimise recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
• Responsible for analysing metrics and reports on the performance of the management process
• Continual service improvement to ensure minimal disruption
• Specific individual and shared targets and objectives are defined annually within the performance management framework

Our client is looking for a candidate who can demonstrate the following skills and experience:

• ISO/IEC 20000, PRINCE2 and MSP
• Hold ITIL Practitioner level accreditation or equivalent professional qualification
• Educated to A-Level or equivalent in experience in a relevant subject
• Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
• Good customer service skills
• Evidence of continual professional development to keep pace with technology and business change that meet defined SFIA V7 competencies.
• Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
• Must demonstrate a track record of working within effective teams delivering high-quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
• Good written, verbal communication and presentational skills.

If you feel you fit the requirements for this role and would like to discuss in more detail please contact Caroline Cubitt (phone number removed).

Pursuit Resources Group are an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both permanent and the temporary recruitment market. For more details visit our website (url removed) or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.

2nd Line Support Analyst

Up to £200 daily rate DOE.

This a fixed-term contract until 16/08/2020.

Chelmsford, Essex.

Pursuit Resources Group are looking to recruit for the position of 2nd Line Support Analyst, with an inspiring, not-for-profit corporation based in Chelmsford, Essex. Successful candidates will be responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

The main responsibilities for the job include:

• Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as the first point of contact
• Responsible for handling complex incidents requiring a high level of technical knowledge
• Maintain the quality and consistency of the service to minimise business disruption
• Enhance customer experience and maintain high levels of satisfaction
• Responsible for facilitating recovery to normal operation in busy environments
• Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes
• Responsible for analysing the causes of technically complex, multiple supplier incidents
• Informing service owners in order to minimise recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
• Responsible for analysing metrics and reports on the performance of the management process
• Continual service improvement to ensure minimal disruption
• Specific individual and shared targets and objectives are defined annually within the performance management framework

Our client is looking for a candidate who can demonstrate the following skills and experience:

• ISO/IEC 20000, PRINCE2 and MSP
• Hold ITIL Practitioner level accreditation or equivalent professional qualification
• Educated to A-Level or equivalent in experience in a relevant subject
• Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
• Good customer service skills
• Evidence of continual professional development to keep pace with technology and business change that meet defined SFIA V7 competencies.
• Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
• Must demonstrate a track record of working within effective teams delivering high-quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
• Good written, verbal communication and presentational skills.

If you feel you fit the requirements for this role and would like to discuss in more detail please contact Caroline Cubitt (phone number removed).

Pursuit Resources Group are an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both permanent and the temporary recruitment market. For more details visit our website (url removed) or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.

Back-End Developer - Python, Django

Dublin - €50,000 - €70,000 + Excellent Benefit Package

A Back-End Developer who is keen to join one of the fastest growing start-ups in Dublin is required to be a very important part of the development team with vast opportunities ahead into the future. Being an essential part of the team and working on a World-Class product, this is an opportunity that is not to be missed!

The successful Back-End Developer who has strong ability with Python and preferred exposure to Django, will be in a great position to have the opportunity to build a long career within and internally promote into a stronger position as the company and team develops, while working closely with the engineering manager. The successful Back-End Developer will be a self-motivated individual, who is able to work independent and manage their own workload, while having the willingness to keep developing and learning new techniques and technologies.

Skillset:

• Proven Experience as a Back-End Developer
• Experience with Python
• Experience using Django
• Knowledge of MySQL / Postgress
• Exposure to Front-end technology

If you are an experienced Back-End Developer, please send CV now to george[at]applauseit[dot]co[uk] and call George Postle on (phone number removed) to find out more.

Back-End Developer - Python, Django

Dublin - €50,000 - €70,000 + Excellent Benefit Package

Back-End Developer - Python, Django

Dublin - €50,000 - €70,000 + Excellent Benefit Package

A Back-End Developer who is keen to join one of the fastest growing start-ups in Dublin is required to be a very important part of the development team with vast opportunities ahead into the future. Being an essential part of the team and working on a World-Class product, this is an opportunity that is not to be missed!

The successful Back-End Developer who has strong ability with Python and preferred exposure to Django, will be in a great position to have the opportunity to build a long career within and internally promote into a stronger position as the company and team develops, while working closely with the engineering manager. The successful Back-End Developer will be a self-motivated individual, who is able to work independent and manage their own workload, while having the willingness to keep developing and learning new techniques and technologies.

Skillset:

• Proven Experience as a Back-End Developer
• Experience with Python
• Experience using Django
• Knowledge of MySQL / Postgress
• Exposure to Front-end technology

If you are an experienced Back-End Developer, please send CV now to george[at]applauseit[dot]co[uk] and call George Postle on (phone number removed) to find out more.

Back-End Developer - Python, Django

Dublin - €50,000 - €70,000 + Excellent Benefit Package

Senior Technical Analyst (perm), Solihull, £45,000 - £53,000 per annum

For my prestigious client based in Solihull I am looking for a Senior Technical Analyst. You will be responsible for Global best practises for the End User Service Team, enabling successful execution and delivery of Global End user services by ensuring cross-site team work and end user support.

You will be responsible for administration, support, maintenance, planning and optimisation of server computing environment.

Key requirements:

- Covered Infrastructure knowledge ideally Nutanix

- VMware management and support

- Commvault and Veaam backup/ operational experience

- Office 365/ Windows 10/ OneDrive deployment/ operational experience

- Knowledge in SCCM deployments

I need great at documentation and governance as well as excellent stakeholder management as you will this is business facing position.

Please don't hesitate to apply directly at (url removed)!

Senior Technical Analyst (perm), Solihull, £45,000 - £53,000 per annum

For my prestigious client based in Solihull I am looking for a Senior Technical Analyst. You will be responsible for Global best practises for the End User Service Team, enabling successful execution and delivery of Global End user services by ensuring cross-site team work and end user support.

You will be responsible for administration, support, maintenance, planning and optimisation of server computing environment.

Key requirements:

- Covered Infrastructure knowledge ideally Nutanix

- VMware management and support

- Commvault and Veaam backup/ operational experience

- Office 365/ Windows 10/ OneDrive deployment/ operational experience

- Knowledge in SCCM deployments

I need great at documentation and governance as well as excellent stakeholder management as you will this is business facing position.

Please don't hesitate to apply directly at (url removed)!

Web Developer - PHP, MySQL, HTML, CSS/SCSS

Permanent

Leicester

£48,000 - £55,000 per annum

This is an exciting opportunity to work for an established organisation. Reporting into the Head of Change within the IT team, you will work with the external Web supplier company to be responsible for in-house development of the company's website and customer portal. As a Full Stack Developer with significant web development experience, you will also be provided with the knowledge to learn the bespoke PHP platform on which the portal is based. An ongoing requirement is to also improve the design of the company's website with a need to improve and expand the services available to customers through the portal. Responsibility will include; Leading on architecture design and standards for the website and identifying change considerations of the user base in advance of delivery, and coordination of application design and architecture. Accountability for the development of new and improved functionality on the portal and website. Act as an advocate for the new capabilities being delivered and offer expertise and advice, owning communication plans. Experience of understanding business and technical requirements and developing effective solutions. In addition, you will ensure quality standards and coding standards are adhered to.

The ideal person will have prior experience in a similar role with an understanding of business and technical requirements as well as developing effective solutions. You will be able to demonstrate a broad portfolio of web development using relevant technologies. Have substantial experience developing object orientated PHP using various advanced features, including traits, interfaces, abstract classes, and magic methods. Be familiar with open source libraries for things like handling Excel files and dealing with common APIs (social media, Google, etc.) A high level of HTML5 & CSS3 fluency. An understanding of CSS generated via SCSS using Grunt as a task runner. Experience of Adobe Creative Suite (Illustrator, Photoshop) for image and vector manipulation. WordPress & JavaScript, mostly vanilla ES5 and Jquery, but ReactJS & ES6+ are also desirable. If you are interested in learning more about the opportunity, Then please apply via the link.

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy.

Web Developer - PHP, MySQL, HTML, CSS/SCSS

Permanent

Leicester

£48,000 - £55,000 per annum

This is an exciting opportunity to work for an established organisation. Reporting into the Head of Change within the IT team, you will work with the external Web supplier company to be responsible for in-house development of the company's website and customer portal. As a Full Stack Developer with significant web development experience, you will also be provided with the knowledge to learn the bespoke PHP platform on which the portal is based. An ongoing requirement is to also improve the design of the company's website with a need to improve and expand the services available to customers through the portal. Responsibility will include; Leading on architecture design and standards for the website and identifying change considerations of the user base in advance of delivery, and coordination of application design and architecture. Accountability for the development of new and improved functionality on the portal and website. Act as an advocate for the new capabilities being delivered and offer expertise and advice, owning communication plans. Experience of understanding business and technical requirements and developing effective solutions. In addition, you will ensure quality standards and coding standards are adhered to.

The ideal person will have prior experience in a similar role with an understanding of business and technical requirements as well as developing effective solutions. You will be able to demonstrate a broad portfolio of web development using relevant technologies. Have substantial experience developing object orientated PHP using various advanced features, including traits, interfaces, abstract classes, and magic methods. Be familiar with open source libraries for things like handling Excel files and dealing with common APIs (social media, Google, etc.) A high level of HTML5 & CSS3 fluency. An understanding of CSS generated via SCSS using Grunt as a task runner. Experience of Adobe Creative Suite (Illustrator, Photoshop) for image and vector manipulation. WordPress & JavaScript, mostly vanilla ES5 and Jquery, but ReactJS & ES6+ are also desirable. If you are interested in learning more about the opportunity, Then please apply via the link.

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy.

Senior IT Technician - £21,000 to £23,000

The role is working within the tech division of a growing business. This is a great opportunity for someone who has been delivering technical support and wants the opportunity to work on lots of projects and get the opportunity to mentor the 1st line. You will deal with escalated issues and assist the first line where needed. Reporting into the IT Manager you will play a key part in projects such as hardware/software roll outs & enhancements to the existing infrastructure.

As the ideal candidate you will have:

• Experience providing support in a Windows environment
• Microsoft Office, AD
• Excellent communication skills
• Driving Licence is required

In return they will provide you with a salary of £21,000 - £23,000 + other great benefits like 25 days holiday, pension, childcare vouchers & free parking.

If the role sounds of interest please apply and we can arrange a call to discuss further details and next steps. (url removed)

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior IT Technician - £21,000 to £23,000

The role is working within the tech division of a growing business. This is a great opportunity for someone who has been delivering technical support and wants the opportunity to work on lots of projects and get the opportunity to mentor the 1st line. You will deal with escalated issues and assist the first line where needed. Reporting into the IT Manager you will play a key part in projects such as hardware/software roll outs & enhancements to the existing infrastructure.

As the ideal candidate you will have:

• Experience providing support in a Windows environment
• Microsoft Office, AD
• Excellent communication skills
• Driving Licence is required

In return they will provide you with a salary of £21,000 - £23,000 + other great benefits like 25 days holiday, pension, childcare vouchers & free parking.

If the role sounds of interest please apply and we can arrange a call to discuss further details and next steps. (url removed)

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.