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Infrastructure Team Manager
  • Newcastle Upon Tyne
  • £38,000 - £50,000 per annum
    • Permanent
  • 10 Mar 2020
Infrastructure Team Manager
£38,000 - £50,000 (dependent on experience)
Location: Newcastle

Job Description:
Due to the expansion of my client's team they are opening a fantastic opportunity for a Infrastructure Team Manager, the ideal candidate will have experience with managing the team, driving the companies KPI's, and have a wide range of technical skill set, you will be the point of call for escalations from the 3rd Line team.
Ideally the individual will be confident in leading a team, driven to succeed within the company. As well as this the candidate should be a resilient individual, quick thinking to excel with solving problems would also be an advantage.

The successful candidate is expected to have the following skills and experiences:
*Windows Server
*VMware / Hyper-V
*Microsoft Exchange
*Citrix
*Storage Technologies
*Networking Knowledge
*70 / 30 split - infrastructure / networking and firewall experience is key
*Management / Team Leader Experience is preferred but not essential

Benefits to the role:
*On site parking
*Training paid for by the company for personal development on certifications and examinations
*Improved maternity and paternity pay
*Network Benefits
*PLUS LOTS MORE

To be considered for this great position please send an up to date CV to

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

Infrastructure Team Manager
  • Newcastle Upon Tyne
  • £38,000 - £50,000 per annum
    • Permanent
  • 10 Mar 2020
Infrastructure Team Manager
£38,000 - £50,000 (dependent on experience)
Location: Newcastle

Job Description:
Due to the expansion of my client's team they are opening a fantastic opportunity for a Infrastructure Team Manager, the ideal candidate will have experience with managing the team, driving the companies KPI's, and have a wide range of technical skill set, you will be the point of call for escalations from the 3rd Line team.
Ideally the individual will be confident in leading a team, driven to succeed within the company. As well as this the candidate should be a resilient individual, quick thinking to excel with solving problems would also be an advantage.

The successful candidate is expected to have the following skills and experiences:
*Windows Server
*VMware / Hyper-V
*Microsoft Exchange
*Citrix
*Storage Technologies
*Networking Knowledge
*70 / 30 split - infrastructure / networking and firewall experience is key
*Management / Team Leader Experience is preferred but not essential

Benefits to the role:
*On site parking
*Training paid for by the company for personal development on certifications and examinations
*Improved maternity and paternity pay
*Network Benefits
*PLUS LOTS MORE

To be considered for this great position please send an up to date CV to

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

Second Line Support Team Lead
  • Swindon
  • £36,866 per annum
    • Permanent
  • 10 Mar 2020

About us

UK Shared Business Services Ltd (UK SBS) is a trusted shared services provider to government. We are owned by the Department for Business, Energy & Industrial Strategy (BEIS) and UK Research and Innovation (UKRI) and deliver services to our six public sector clients and their 18,000+ employees. UK SBS provides HR & Payroll, Finance, Procurement and IT business services and specialist expertise to our clients. Our people are proud of the part they play in enabling our clients to focus on their core activities and delivering value for the UK economy and taxpayers.

About the role

You will be responsible for leading the team in providing second line support within the ISS customer support function. You will ensure the efficient leadership in the resolution and management of Requests for Service and Incident resolution that cannot be resolved at 1st Line Service Desk. Providing technical leadership and expertise to ensure prompt resolution to technical issues across various lines of technology that enable business services to be delivered successfully. You will carry out agreed operational procedures of a routine nature and contribute to maintenance, installation and problem resolution along with all other services provided to be applied in accordance with the 2nd Line Support Strategy as defined.

About you

It is essential that you have GCSE level English & Maths and have experience as a team leader/manager in a support capability across multiple technologies. An industry recognised IT qualification/ Certification relevant to the technologies deployed or

ITIL V3 qualification relation to Service Management and Support or equivalent experience would be beneficial.

What we offer

UK SBS offer a competitive salary, a generous 28 days annual leave rising to 30 days within 3 years of service, pension scheme and other lifestyle and health care benefits.

How to Apply

Please note, when you click apply you will be directed through to our TopCareers.jobs website where you will be asked to complete the application process.

The closing date for applications is 22nd March 2020.

Second Line Support Team Lead
  • Swindon
  • £36,866 per annum
    • Permanent
  • 10 Mar 2020

About us

UK Shared Business Services Ltd (UK SBS) is a trusted shared services provider to government. We are owned by the Department for Business, Energy & Industrial Strategy (BEIS) and UK Research and Innovation (UKRI) and deliver services to our six public sector clients and their 18,000+ employees. UK SBS provides HR & Payroll, Finance, Procurement and IT business services and specialist expertise to our clients. Our people are proud of the part they play in enabling our clients to focus on their core activities and delivering value for the UK economy and taxpayers.

About the role

You will be responsible for leading the team in providing second line support within the ISS customer support function. You will ensure the efficient leadership in the resolution and management of Requests for Service and Incident resolution that cannot be resolved at 1st Line Service Desk. Providing technical leadership and expertise to ensure prompt resolution to technical issues across various lines of technology that enable business services to be delivered successfully. You will carry out agreed operational procedures of a routine nature and contribute to maintenance, installation and problem resolution along with all other services provided to be applied in accordance with the 2nd Line Support Strategy as defined.

About you

It is essential that you have GCSE level English & Maths and have experience as a team leader/manager in a support capability across multiple technologies. An industry recognised IT qualification/ Certification relevant to the technologies deployed or

ITIL V3 qualification relation to Service Management and Support or equivalent experience would be beneficial.

What we offer

UK SBS offer a competitive salary, a generous 28 days annual leave rising to 30 days within 3 years of service, pension scheme and other lifestyle and health care benefits.

How to Apply

Please note, when you click apply you will be directed through to our TopCareers.jobs website where you will be asked to complete the application process.

The closing date for applications is 22nd March 2020.

First Line Service Desk Team Lead
  • Swindon
  • £36,866 per annum, negotiable
    • Permanent
  • 10 Mar 2020

First Line Service Desk Team Lead

UK SBS

Swindon

£36,866 (potentially negotiable depending on experience)

Full Time

Open Ended

About us

UK Shared Business Services Ltd (UK SBS) is a trusted shared services provider to government. We are owned by the Department for Business, Energy & Industrial Strategy (BEIS) and UK Research and Innovation (UKRI) and deliver services to our six public sector clients and their 18,000+ employees. UK SBS provides HR & Payroll, Finance, Procurement and IT business services and specialist expertise to our clients. Our people are proud of the part they play in enabling our clients to focus on their core activities and delivering value for the UK economy and taxpayers.

About the role

You will be responsible for leading the team in providing 1st line support within the ISS customer support function. You will ensure the efficient leadership in the resolution and management of Requests for Service and Incident resolution that are reported to 1st Line Service Desk. Providing technical leadership and expertise you will guarantee prompt resolution to requests and technical issues across various lines of technology, this enables business services to be delivered successfully. All services provided to be applied in accordance with the 1st Line Support Strategy as defined.

About you

It is essential that you have GCSE level English & Maths and have experience of operating as a team leader/manager in a service desk or support capability. An industry recognised IT qualification/ Certification relevant to the technologies deployed, ITIL V3 qualification relation to Service Management and Support or relevant experience is also beneficial.

What we offer

UK SBS offer a competitive salary, a generous 28 days annual leave rising to 30 days within 3 years of service, pension scheme and other lifestyle and health care benefits.

How to Apply

Please note, when you click apply you will be directed through to our TopCareers.jobs website where you will be asked to complete the application process

The closing date for applications is 22nd March 2020.

First Line Service Desk Team Lead
  • Swindon
  • £36,866 per annum, negotiable
    • Permanent
  • 10 Mar 2020

First Line Service Desk Team Lead

UK SBS

Swindon

£36,866 (potentially negotiable depending on experience)

Full Time

Open Ended

About us

UK Shared Business Services Ltd (UK SBS) is a trusted shared services provider to government. We are owned by the Department for Business, Energy & Industrial Strategy (BEIS) and UK Research and Innovation (UKRI) and deliver services to our six public sector clients and their 18,000+ employees. UK SBS provides HR & Payroll, Finance, Procurement and IT business services and specialist expertise to our clients. Our people are proud of the part they play in enabling our clients to focus on their core activities and delivering value for the UK economy and taxpayers.

About the role

You will be responsible for leading the team in providing 1st line support within the ISS customer support function. You will ensure the efficient leadership in the resolution and management of Requests for Service and Incident resolution that are reported to 1st Line Service Desk. Providing technical leadership and expertise you will guarantee prompt resolution to requests and technical issues across various lines of technology, this enables business services to be delivered successfully. All services provided to be applied in accordance with the 1st Line Support Strategy as defined.

About you

It is essential that you have GCSE level English & Maths and have experience of operating as a team leader/manager in a service desk or support capability. An industry recognised IT qualification/ Certification relevant to the technologies deployed, ITIL V3 qualification relation to Service Management and Support or relevant experience is also beneficial.

What we offer

UK SBS offer a competitive salary, a generous 28 days annual leave rising to 30 days within 3 years of service, pension scheme and other lifestyle and health care benefits.

How to Apply

Please note, when you click apply you will be directed through to our TopCareers.jobs website where you will be asked to complete the application process

The closing date for applications is 22nd March 2020.

3rd Line Infrastructure Engineer - Bristol - £42,000
  • Bristol
  • £38,000 - £42,000 per annum
    • Permanent
  • 10 Mar 2020

A Nationwide MSP is recruiting! This unique opportunity is not one to be missed.

This multi award-winning organisation are looking for a 3rd Line Infrastructure Engineer to join their dedicated team in Bristol. The successful candidate will be ambitious, enthusiastic and committed.

With focused career progression and a personal development plan this role will advance your technical career.

Benefits include:

** Lucrative Salary + extensive company benefits

** 23 days Holiday + Bank Holiday + Ability to purchase more

** Excellent Pension fund

** Paid Certifications and Training - Microsoft, Cisco, ITIL

** Annual Bonus

Role Requirements:

** Virtualisation - VMware/vSphere

** Citrix, Azure/AWS Cloud

** Exchange Server, PowerShell and Office365

** Networking Experience - DNS, DHCP, VLAN, TCP/IP

** Windows Server, Active Directory

** Experience in the legal industry

Desirable skills:

** Relevant IT Certifications e.g. CCNA/MCSA/ITIL

** Experience working in an MSP

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at zak . sandhu @ itecco . co . uk

This role would be suitable for: 3rd Line Support, Third Line Support, Infrastructure Engineers, Network Engineers, 3rd Line Engineers

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

3rd Line Infrastructure Engineer - Bristol - £42,000
  • Bristol
  • £38,000 - £42,000 per annum
    • Permanent
  • 10 Mar 2020

A Nationwide MSP is recruiting! This unique opportunity is not one to be missed.

This multi award-winning organisation are looking for a 3rd Line Infrastructure Engineer to join their dedicated team in Bristol. The successful candidate will be ambitious, enthusiastic and committed.

With focused career progression and a personal development plan this role will advance your technical career.

Benefits include:

** Lucrative Salary + extensive company benefits

** 23 days Holiday + Bank Holiday + Ability to purchase more

** Excellent Pension fund

** Paid Certifications and Training - Microsoft, Cisco, ITIL

** Annual Bonus

Role Requirements:

** Virtualisation - VMware/vSphere

** Citrix, Azure/AWS Cloud

** Exchange Server, PowerShell and Office365

** Networking Experience - DNS, DHCP, VLAN, TCP/IP

** Windows Server, Active Directory

** Experience in the legal industry

Desirable skills:

** Relevant IT Certifications e.g. CCNA/MCSA/ITIL

** Experience working in an MSP

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at zak . sandhu @ itecco . co . uk

This role would be suitable for: 3rd Line Support, Third Line Support, Infrastructure Engineers, Network Engineers, 3rd Line Engineers

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

Database 3rd Line Support Engineer
  • Dover
  • £37,479 - £46,849 per annum
    • Permanent
  • 10 Mar 2020
We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.
P&O are currently looking for a Database 3rd line support engineer.
The primary purpose of the role the role will be delivering high-quality local and remote support on a range of technical incidents, problems, planned maintenance, commissioning and decommissioning across all P&O Ferry locations in the UK. This role is responsible for the operation and control of the IT Database services and infrastructure, required to deliver and support the information systems needs of a business.
The focus of the role will be to
• Drive simplification and standardisation across the databases estate, leverage industry leading best practises and processes. Provide stable and managed database solutions (on premise or in the cloud) to deliver business applications. Ensure consistency by having documented policies and procedures. Maintain availability and performance levels for all database solutions.
• Ensure our customers’ (end user client and applications teams) requirements are consistently met.
• Secure and safe practices managing corporate data and appropriate access levels as per information security standards.
• Drive simplification and standardisation across the databases estate, leverage industry leading best practises and processes.
• Onboard and manage new database estate acquisitions In line with current best practise.
• End to end lifecycle management for all database Infrastructure to ensure supportability.
• Provide stable and managed database solutions (on premise or in the cloud) to deliver business applications.
• Remediate single points of failure for critical database solutions, ensure skill sets to support these solutions.
• Ensure consistency by having documented policies and procedures
• Partner with project delivery teams to transition new services into operations.
• Provide staff with appropriate training to ensure that they are correctly skilled for the databases versions and solutions they support.
• Appropriate governance to ensure checks and balances are in place.
• Apply database service packs on a quarterly cycle following appropriate testing.
• Develop a team of matter experts

In order to be suitable for the role you must be a self-starter and have current 3rd level networking experience of, or exposure to technology areas such as:
SQL database technologies, Azure data solutions, integration and extraction from on premise, Azure data factory, Application solution design, Managing vendors and suppliers to deliver and implement new solutions, Project management and delivery, Microsoft BI stack – SSRS/IS and ETL, Data warehousing and modelling, Setup and configuration of data replication – snapshot replication, SQL 2000 and above, Experienced building data integration and reporting solutions with BI analysts

The role holder will also participate in project delivery activity, preparing teams for new or changed services, operation of the new process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
Working alongside the Chief Technologist the role holder will play a part introducing tools and processes to automate the provisioning, testing, deployment and monitoring of components as well as ensuring security of all data/databases in co-ordination with the Information Security Manager.

The right candidate will be able to
Demonstrate experience in the technologies listed above
Oversee any delivery resources providing project implementation services within the area of scope, to ensure the deployment is completed compliant and successfully.
Demonstrate skills and experience to support, train and mentor other team members and have a ‘hands on’ problem solving approach at solving problems within strict SLA timeframes.
Have experience in assisting Service Desk create, maintain and continually improve knowledge articles in the ServiceNow repository and train that team as necessary to provide 1st level support for incidents.
The 3rd line support functions will be required to provide on-call support on a rota basis to all P&O sites in the UK.

If you are interested in this role, please click on the link below.

Database 3rd Line Support Engineer
  • Dover
  • £37,479 - £46,849 per annum
    • Permanent
  • 10 Mar 2020
We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us.
P&O are currently looking for a Database 3rd line support engineer.
The primary purpose of the role the role will be delivering high-quality local and remote support on a range of technical incidents, problems, planned maintenance, commissioning and decommissioning across all P&O Ferry locations in the UK. This role is responsible for the operation and control of the IT Database services and infrastructure, required to deliver and support the information systems needs of a business.
The focus of the role will be to
• Drive simplification and standardisation across the databases estate, leverage industry leading best practises and processes. Provide stable and managed database solutions (on premise or in the cloud) to deliver business applications. Ensure consistency by having documented policies and procedures. Maintain availability and performance levels for all database solutions.
• Ensure our customers’ (end user client and applications teams) requirements are consistently met.
• Secure and safe practices managing corporate data and appropriate access levels as per information security standards.
• Drive simplification and standardisation across the databases estate, leverage industry leading best practises and processes.
• Onboard and manage new database estate acquisitions In line with current best practise.
• End to end lifecycle management for all database Infrastructure to ensure supportability.
• Provide stable and managed database solutions (on premise or in the cloud) to deliver business applications.
• Remediate single points of failure for critical database solutions, ensure skill sets to support these solutions.
• Ensure consistency by having documented policies and procedures
• Partner with project delivery teams to transition new services into operations.
• Provide staff with appropriate training to ensure that they are correctly skilled for the databases versions and solutions they support.
• Appropriate governance to ensure checks and balances are in place.
• Apply database service packs on a quarterly cycle following appropriate testing.
• Develop a team of matter experts

In order to be suitable for the role you must be a self-starter and have current 3rd level networking experience of, or exposure to technology areas such as:
SQL database technologies, Azure data solutions, integration and extraction from on premise, Azure data factory, Application solution design, Managing vendors and suppliers to deliver and implement new solutions, Project management and delivery, Microsoft BI stack – SSRS/IS and ETL, Data warehousing and modelling, Setup and configuration of data replication – snapshot replication, SQL 2000 and above, Experienced building data integration and reporting solutions with BI analysts

The role holder will also participate in project delivery activity, preparing teams for new or changed services, operation of the new process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
Working alongside the Chief Technologist the role holder will play a part introducing tools and processes to automate the provisioning, testing, deployment and monitoring of components as well as ensuring security of all data/databases in co-ordination with the Information Security Manager.

The right candidate will be able to
Demonstrate experience in the technologies listed above
Oversee any delivery resources providing project implementation services within the area of scope, to ensure the deployment is completed compliant and successfully.
Demonstrate skills and experience to support, train and mentor other team members and have a ‘hands on’ problem solving approach at solving problems within strict SLA timeframes.
Have experience in assisting Service Desk create, maintain and continually improve knowledge articles in the ServiceNow repository and train that team as necessary to provide 1st level support for incidents.
The 3rd line support functions will be required to provide on-call support on a rota basis to all P&O sites in the UK.

If you are interested in this role, please click on the link below.