I am currently recruiting for a desktop technician to work in Portsmouth.

This role is initially for 3 months and does fall inside IR35.

What is the role?

As part of the IT Service Desk team you will provide our customers with 1st and 2nd line support over the phone, via email and face to face.

Reporting to the Service Desk Manager, you will work as part of a team providing second line support to users based at various locations. You will be responsible for supporting desktop and mobile devices.

You will deliver exceptional customer service through the effective logging, investigation and resolution of IT incidents, problems and requests. This is a very busy and challenging environment.

Your priority will be to deliver an exceptional end to end service to customers.

You will:
*Manage a team queue as well as your own call queue using our helpdesk software.
*Handle calls that come into the Service Desk via telephone, email and walk-ins.
*Undertake routine installations and de-installations of items of hardware and/or software
*Conduct tests of hardware/software using supplied test procedures and diagnostic tools
*Undertake hardware repairs on PCs, laptops and printers
*Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations
*Correct malfunctions, calling on other experienced colleagues and external resources if required
*You will escalate problems following agreed procedures
*Update the CMDB with details of all hardware/software items that have been installed and removed
*Provide assistance and resolve problems in a professional manner
*Provide advice on the use of applications
*Work to continuously improve the service
*Participate in the rota for the desktop call monitor
*Create and update documentation as required
*Supporting remote users


1) You will have skills/knowledge in the following areas:
*Customer Support
*Microsoft Operating Systems (Windows 7, Windows 8.1 and Windows 10)
*Microsoft Office (current versions)
*Hardware troubleshooting, repair and/or support
*Hardware and software installation
*Application Support
*Desktop Support - 1st & 2nd line
*Windows Administration (active directory)
*Report writing and record keeping
*Systems Administration
*Configuration Management CMDB
*Problem Management
*Knowledge of Networking principles
*Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM)
*A+ Certification or equivalent knowledge
*A relevant Microsoft Certification or equivalent experience

2) You will have experience of:

*Identifying and solving complex problems
*Implementing and following best practice.
*Providing fit for purpose customer solutions to time, quality and budget
*Managing complex stakeholder relationships
*Creative use of resources to deliver outcomes
*Influencing positive outcomes by using your excellent negotiation and communication skills
*Leading by example to inspire staff and colleagues
*Producing and executing credible and feasible plans and solutions
*Delivering exceptional service in a customer facing role
*Delivering outcomes in a high pressure environment


Working Time Arrangements:


*Required to participate in a team rota to cover the period between 8:00am and 6:00pm
*May be required to undertake some work during the evening or at weekends.

If this role is of interest to you, please contact Andy at Service Care Solutions on (phone number removed) or email (url removed)

I am currently recruiting for a desktop technician to work in Portsmouth.

This role is initially for 3 months and does fall inside IR35.

What is the role?

As part of the IT Service Desk team you will provide our customers with 1st and 2nd line support over the phone, via email and face to face.

Reporting to the Service Desk Manager, you will work as part of a team providing second line support to users based at various locations. You will be responsible for supporting desktop and mobile devices.

You will deliver exceptional customer service through the effective logging, investigation and resolution of IT incidents, problems and requests. This is a very busy and challenging environment.

Your priority will be to deliver an exceptional end to end service to customers.

You will:
*Manage a team queue as well as your own call queue using our helpdesk software.
*Handle calls that come into the Service Desk via telephone, email and walk-ins.
*Undertake routine installations and de-installations of items of hardware and/or software
*Conduct tests of hardware/software using supplied test procedures and diagnostic tools
*Undertake hardware repairs on PCs, laptops and printers
*Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations
*Correct malfunctions, calling on other experienced colleagues and external resources if required
*You will escalate problems following agreed procedures
*Update the CMDB with details of all hardware/software items that have been installed and removed
*Provide assistance and resolve problems in a professional manner
*Provide advice on the use of applications
*Work to continuously improve the service
*Participate in the rota for the desktop call monitor
*Create and update documentation as required
*Supporting remote users


1) You will have skills/knowledge in the following areas:
*Customer Support
*Microsoft Operating Systems (Windows 7, Windows 8.1 and Windows 10)
*Microsoft Office (current versions)
*Hardware troubleshooting, repair and/or support
*Hardware and software installation
*Application Support
*Desktop Support - 1st & 2nd line
*Windows Administration (active directory)
*Report writing and record keeping
*Systems Administration
*Configuration Management CMDB
*Problem Management
*Knowledge of Networking principles
*Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM)
*A+ Certification or equivalent knowledge
*A relevant Microsoft Certification or equivalent experience

2) You will have experience of:

*Identifying and solving complex problems
*Implementing and following best practice.
*Providing fit for purpose customer solutions to time, quality and budget
*Managing complex stakeholder relationships
*Creative use of resources to deliver outcomes
*Influencing positive outcomes by using your excellent negotiation and communication skills
*Leading by example to inspire staff and colleagues
*Producing and executing credible and feasible plans and solutions
*Delivering exceptional service in a customer facing role
*Delivering outcomes in a high pressure environment


Working Time Arrangements:


*Required to participate in a team rota to cover the period between 8:00am and 6:00pm
*May be required to undertake some work during the evening or at weekends.

If this role is of interest to you, please contact Andy at Service Care Solutions on (phone number removed) or email (url removed)

Senior Java Developer // Full-Stack // North Yorkshire // £45,000 - £50,000

A renowned software solutions provider in North Yorkshire require a Senior Java Developer for a full-stack post.

You'll work alongside the established team of Architects and Tech Leads on the full SDLC. Your work will generally be a fairly even split of back/front end development.

Why apply?
- competitive salary
- work with elite level IT professionals
- engage with world-renowned customers
- flexi hours - core hours are 10am - 4pm
- 8% employer pension
- on-site car park

What you'll need to succeed:
- excellent backend Java development skills
- front end experience (Spring, JavaScript, HTML, CSS)
- database technologies (MySQL, MongoDB, Oracle, Postgres)
- scripting with Python, Bash or TCL
- Agile environment experience
- containerisation with Docker

This organisation are looking to bring on board this Senior Java Developer ASAP, so if you're looking for a beneficial change to further your career, then please get in touch.

Sam Aki
(phone number removed)
(url removed)

Senior Java Developer // Full-Stack // North Yorkshire // £45,000 - £50,000

A renowned software solutions provider in North Yorkshire require a Senior Java Developer for a full-stack post.

You'll work alongside the established team of Architects and Tech Leads on the full SDLC. Your work will generally be a fairly even split of back/front end development.

Why apply?
- competitive salary
- work with elite level IT professionals
- engage with world-renowned customers
- flexi hours - core hours are 10am - 4pm
- 8% employer pension
- on-site car park

What you'll need to succeed:
- excellent backend Java development skills
- front end experience (Spring, JavaScript, HTML, CSS)
- database technologies (MySQL, MongoDB, Oracle, Postgres)
- scripting with Python, Bash or TCL
- Agile environment experience
- containerisation with Docker

This organisation are looking to bring on board this Senior Java Developer ASAP, so if you're looking for a beneficial change to further your career, then please get in touch.

Sam Aki
(phone number removed)
(url removed)

Our Client based in Theale is recruiting for a Technical support engineer to join their busy technical support team.

This role will be Monday to Friday standard office hours, but in the future there may be some flexibility required to work the hours between 7am-10pm ( ie. 7-3/9-5/10-6/3-10pm)

The main purpose of the role is to:

• Maintain and improve high levels of service.
• Diagnose and resolve technical issues with the software.
• Supporting our customers in resolving technical issues that affect our software.

The successful candidate would have strong technical skills and 3 years experience providing technical support to customers.

JOB RESPONSIBILITIES

• Assist customers with diverse enquiries; provide quality information at all times following strict case handling guidelines.
• Case management via phone and email (logging, acknowledgements, updates, identity and validation checks, and completion of all case notes).
• Case diagnosis and resolution up to a 2nd line/3rd line level
• Achieve ambitious and testing service level agreements.
• Working with customers, third parties and internal departments to diagnose and resolve issues.
• Provide appropriate technical training and assistance to colleagues when needed.
• Collate and share knowledge
• Ensure process documentation is produced and kept up to date.

Soft Skills

• An emotionally intelligent and highly empathic communicator
• A logical and methodical approach to problem diagnosis and resolution.
• Common sense
• Resilient, self-motivated, with an outstanding work ethic
• Calm, methodical and persistent, especially under pressure
• Process orientated with a meticulous eye for detail
• Analytical with the ability to turn insight into action
• Adaptable and flexible
• Commercially aware

Experience and Qualifications

• At least 3 years' experience in a Service Delivery or Technical Support role
• ITIL experience / qualification (Foundation or other)
• A demonstrable understanding of computers, with a focus on Windows servers and networks
• Experience of Windows server operating systems 2008+
• Experience of Desktop operating systems Windows 7 +
• Experience of Windows domains and Active Directory
• Experience of networking
• Understanding of diagnosis steps using MS Command Prompt
• Basic knowledge of MSSQL
  • Understanding of SQL administration
  • Use of SQL Management studio
  • Understanding of simple SQL queries
  • Understanding of DB and table structure
• Experience working with 3rd party software and software diagnosis

Our Client based in Theale is recruiting for a Technical support engineer to join their busy technical support team.

This role will be Monday to Friday standard office hours, but in the future there may be some flexibility required to work the hours between 7am-10pm ( ie. 7-3/9-5/10-6/3-10pm)

The main purpose of the role is to:

• Maintain and improve high levels of service.
• Diagnose and resolve technical issues with the software.
• Supporting our customers in resolving technical issues that affect our software.

The successful candidate would have strong technical skills and 3 years experience providing technical support to customers.

JOB RESPONSIBILITIES

• Assist customers with diverse enquiries; provide quality information at all times following strict case handling guidelines.
• Case management via phone and email (logging, acknowledgements, updates, identity and validation checks, and completion of all case notes).
• Case diagnosis and resolution up to a 2nd line/3rd line level
• Achieve ambitious and testing service level agreements.
• Working with customers, third parties and internal departments to diagnose and resolve issues.
• Provide appropriate technical training and assistance to colleagues when needed.
• Collate and share knowledge
• Ensure process documentation is produced and kept up to date.

Soft Skills

• An emotionally intelligent and highly empathic communicator
• A logical and methodical approach to problem diagnosis and resolution.
• Common sense
• Resilient, self-motivated, with an outstanding work ethic
• Calm, methodical and persistent, especially under pressure
• Process orientated with a meticulous eye for detail
• Analytical with the ability to turn insight into action
• Adaptable and flexible
• Commercially aware

Experience and Qualifications

• At least 3 years' experience in a Service Delivery or Technical Support role
• ITIL experience / qualification (Foundation or other)
• A demonstrable understanding of computers, with a focus on Windows servers and networks
• Experience of Windows server operating systems 2008+
• Experience of Desktop operating systems Windows 7 +
• Experience of Windows domains and Active Directory
• Experience of networking
• Understanding of diagnosis steps using MS Command Prompt
• Basic knowledge of MSSQL
  • Understanding of SQL administration
  • Use of SQL Management studio
  • Understanding of simple SQL queries
  • Understanding of DB and table structure
• Experience working with 3rd party software and software diagnosis

Senior JavaScript Developer

Based in Bishopsgate, London

Bright and collaborative JavaScript Developer required to join EG / RELX Group in Bishopsgate – JavaScript / Linux / Node.js

• Senior Developer for EG – Major career opportunity in thriving and innovation led online brand.
• EG is part of RBA and the FTSE100 RELX Group.
• Salary to Competitive + 25 days holiday + 2 charity days + share options scheme + pension + more! 

EG is a truly exciting business and a great company to work for; we use forward-thinking technology and nurture an innovation and collaboration lead culture to deliver game-changing software to the property industry. We have a fantastic new office in in Bishopsgate (near Liverpool Street and Bank stations), really bright and modern with a real buzz, we have genuinely talented staff with a passion for what they do, and the social side isn’t bad either!

We have an opportunity available for a senior JavaScript Developer with skills/experience in Linux based development with Angular, Node, and cloud/AWS based tech, we’re also using the latest continuous delivery technology and models so experience/interest there would be a plus.

In terms of skills and experience the priorities are strong JavaScript skills and Linux but the following is the full break-down:

Essential:                                                                                 

• Experience in front end web development (JavaScript, HTML 5, CSS 3 and Responsive Design).
• Angular (ideally v7+).
• Node.js
• Experience of working on customer facing web applications.
• Experience of TDD and Object Oriented principles.
• Agile Development (Scrum/Kanban)
• Strong interpersonal and stakeholder skills.

Desirable:

• Mongo DB.
• Amazon Web Services.
• Experience of developing solutions using Event Driven Architecture.
• Experience in building secure applications with knowledge of OWASP Top Ten.
• Git/Stash.
• One-click deployments, continuous integration, continuous delivery and test automation.
• Team City / Puppet.
• Experience in coaching and mentoring other Developers.
• UI design skills.

What’s it like to work here?

Outstanding - you’ve probably already got a feel for what we do and the technology we’re involved with but what differentiates us from the crowd is our culture. We’re an agile, dynamic and forward thinking organisation who understand the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life.

In addition to all of this we offer the following 'core' benefits:

•             25 days holiday.

•             2 paid charity days a year (as a business we do a lot of charity work).

•             Pension and life assurance schemes.

•             Save As You Earn Share Scheme (SAYE).

•             Competitive Salaries.

It’s worth noting that whilst EG is a hugely successful brand in its own right, it’s also part of RBA and the FTSE100 RELX Group, powerhouses in the global digital world and hugely respected tech-driven businesses. This means that we’re able to offer the best-of-both-words, a close-knit, collegial, flexible and dynamic team but with the stability, investment, benefits and career opportunities that go with being part of a growing global organisation.

Forbes has ranked RELX Group as one of the world’s best employers. Based on the results of an independent survey, RELX Group is 53rd in the list out of 2000 companies. We are the only UK-based company in the computer services industry to feature on the list. More than 360,000 global recommendations were analysed to create the list.

RELX Group has also been named by Forbes as one of the World’s Most Innovative Companies. We are one of only 20 European groups and five UK-based companies to be named among the world’s top 100 most innovative companies.

RBA are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Senior JavaScript Developer

Based in Bishopsgate, London

Bright and collaborative JavaScript Developer required to join EG / RELX Group in Bishopsgate – JavaScript / Linux / Node.js

• Senior Developer for EG – Major career opportunity in thriving and innovation led online brand.
• EG is part of RBA and the FTSE100 RELX Group.
• Salary to Competitive + 25 days holiday + 2 charity days + share options scheme + pension + more! 

EG is a truly exciting business and a great company to work for; we use forward-thinking technology and nurture an innovation and collaboration lead culture to deliver game-changing software to the property industry. We have a fantastic new office in in Bishopsgate (near Liverpool Street and Bank stations), really bright and modern with a real buzz, we have genuinely talented staff with a passion for what they do, and the social side isn’t bad either!

We have an opportunity available for a senior JavaScript Developer with skills/experience in Linux based development with Angular, Node, and cloud/AWS based tech, we’re also using the latest continuous delivery technology and models so experience/interest there would be a plus.

In terms of skills and experience the priorities are strong JavaScript skills and Linux but the following is the full break-down:

Essential:                                                                                 

• Experience in front end web development (JavaScript, HTML 5, CSS 3 and Responsive Design).
• Angular (ideally v7+).
• Node.js
• Experience of working on customer facing web applications.
• Experience of TDD and Object Oriented principles.
• Agile Development (Scrum/Kanban)
• Strong interpersonal and stakeholder skills.

Desirable:

• Mongo DB.
• Amazon Web Services.
• Experience of developing solutions using Event Driven Architecture.
• Experience in building secure applications with knowledge of OWASP Top Ten.
• Git/Stash.
• One-click deployments, continuous integration, continuous delivery and test automation.
• Team City / Puppet.
• Experience in coaching and mentoring other Developers.
• UI design skills.

What’s it like to work here?

Outstanding - you’ve probably already got a feel for what we do and the technology we’re involved with but what differentiates us from the crowd is our culture. We’re an agile, dynamic and forward thinking organisation who understand the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life.

In addition to all of this we offer the following 'core' benefits:

•             25 days holiday.

•             2 paid charity days a year (as a business we do a lot of charity work).

•             Pension and life assurance schemes.

•             Save As You Earn Share Scheme (SAYE).

•             Competitive Salaries.

It’s worth noting that whilst EG is a hugely successful brand in its own right, it’s also part of RBA and the FTSE100 RELX Group, powerhouses in the global digital world and hugely respected tech-driven businesses. This means that we’re able to offer the best-of-both-words, a close-knit, collegial, flexible and dynamic team but with the stability, investment, benefits and career opportunities that go with being part of a growing global organisation.

Forbes has ranked RELX Group as one of the world’s best employers. Based on the results of an independent survey, RELX Group is 53rd in the list out of 2000 companies. We are the only UK-based company in the computer services industry to feature on the list. More than 360,000 global recommendations were analysed to create the list.

RELX Group has also been named by Forbes as one of the World’s Most Innovative Companies. We are one of only 20 European groups and five UK-based companies to be named among the world’s top 100 most innovative companies.

RBA are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.