French speaking Technical Support Engineer - gaming hardware

Excellent opportunity to join a leading and well established international technology and gaming brand to support French speaking customers with technical issues relating to all video gaming hardware.

SALARY
£24,000 - £26,000 + bonus (approx 15-20% of salary) and excellent benefits

LOCATION
South West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)

LANGUAGES
Fluent French is essential

COMPANY
Our global client is a world leading brand and a producer of leading entertainment, video gaming and technology products

THE JOB

In order to give offer technical support to their French speaking customers and users of their video gaming hardware, they wish to recruit a French speaking Gaming Technical Support Engineer. Your job will include the following responsibilities:

• Respond to technical issues and product questions in English and French ( telephone conversation, email, Social media app, Chat or a web request)
• Independently identify, troubleshoot and resolve customer issues
• Use the CRM system to document and categorize cases accurately by gathering appropriate information
• Maintain and update your knowledge on all products and competitor’s hardware/software products
• Back up colleagues and the Customer Services team especially on language cover as and when required.
• Take responsibility for specific projects.

CANDIDATE EXPERIENCE / SKILLS

• Fluent French is essential
• Previous experience in providing first line technical support
• An interest in computer gaming and gaming hardware (headsets, mice, keyboards etc.) is an advantage
• Excellent communication skills

SALARY
£24,000 - £26,000 pa + bonus (15-20% of salary) + excellent benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
• Pension after two months - 6% contribution from the company
• 75% REIMBURSEMENT OF TRAIN TRAVEL (up to £120 per month)
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
• Permanent health insurance
• Gym membership (up to 50% paid for by the company)
• Life Assurance
• Free tea/coffee and subsidised vending
• Cultural and subsidised lunch AND MORE!!!
• Monday to Friday, 8.00 - 17.00, finish at 3pm EVERY FRIDAY!

Contact: Lisa Grimes

French speaking Technical Support Engineer - gaming hardware

Excellent opportunity to join a leading and well established international technology and gaming brand to support French speaking customers with technical issues relating to all video gaming hardware.

SALARY
£24,000 - £26,000 + bonus (approx 15-20% of salary) and excellent benefits

LOCATION
South West London / Sunbury on Thames (Middlesex - 45 minutes direct from Waterloo)

LANGUAGES
Fluent French is essential

COMPANY
Our global client is a world leading brand and a producer of leading entertainment, video gaming and technology products

THE JOB

In order to give offer technical support to their French speaking customers and users of their video gaming hardware, they wish to recruit a French speaking Gaming Technical Support Engineer. Your job will include the following responsibilities:

• Respond to technical issues and product questions in English and French ( telephone conversation, email, Social media app, Chat or a web request)
• Independently identify, troubleshoot and resolve customer issues
• Use the CRM system to document and categorize cases accurately by gathering appropriate information
• Maintain and update your knowledge on all products and competitor’s hardware/software products
• Back up colleagues and the Customer Services team especially on language cover as and when required.
• Take responsibility for specific projects.

CANDIDATE EXPERIENCE / SKILLS

• Fluent French is essential
• Previous experience in providing first line technical support
• An interest in computer gaming and gaming hardware (headsets, mice, keyboards etc.) is an advantage
• Excellent communication skills

SALARY
£24,000 - £26,000 pa + bonus (15-20% of salary) + excellent benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
• Pension after two months - 6% contribution from the company
• 75% REIMBURSEMENT OF TRAIN TRAVEL (up to £120 per month)
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
• Permanent health insurance
• Gym membership (up to 50% paid for by the company)
• Life Assurance
• Free tea/coffee and subsidised vending
• Cultural and subsidised lunch AND MORE!!!
• Monday to Friday, 8.00 - 17.00, finish at 3pm EVERY FRIDAY!

Contact: Lisa Grimes

Senior IT Service Desk Analyst

Bath

Full time / Permanent

£23,000 - £28,000 (depending on experience)

This is a fantastic time to join this rapidly expanding company.

If you have experience of working within an ITIL Framework, customer focused and enthusiastic to learn new skills then please read on...

Role

• Ensuring a high level of customer service
• Provide second line desktop support throughout the company
• Troubleshooting network, hardware and software
• Maintain and audit inventory of hardware and software
• Create and maintain process documentation
• Coach and mentor team members

Benefits

• Basic salary up to £28,000 (depending on experience)
• Parking
• 25 days holiday
• Pension

To be considered for this role please apply with your updated CV

Senior IT Service Desk Analyst

Bath

Full time / Permanent

£23,000 - £28,000 (depending on experience)

This is a fantastic time to join this rapidly expanding company.

If you have experience of working within an ITIL Framework, customer focused and enthusiastic to learn new skills then please read on...

Role

• Ensuring a high level of customer service
• Provide second line desktop support throughout the company
• Troubleshooting network, hardware and software
• Maintain and audit inventory of hardware and software
• Create and maintain process documentation
• Coach and mentor team members

Benefits

• Basic salary up to £28,000 (depending on experience)
• Parking
• 25 days holiday
• Pension

To be considered for this role please apply with your updated CV

We are looking for a personable Service Desk Support 1st Line and 2nd Line to join the team on a 3 - 6 month temporary contract. Our client is a prestigious brand and the role will be based at their Enstone site and offers a chance to work with a great brand in the stunning offices.

Job Overview:

Providing dedicated support to a busy team. Responsible for repairing/replacing/maintaining end user computers, mobile phones and printing devices. Other aspects of the role will include administrative tasks associated to the successful operation of the IT Department.

Main Responsibilities:

• Staffing of IT Service Desk during working hours
• Taking part in on call rota for out of hours support
• Asset tracking and management of all hardware
• Contact with 3rd party support providers for faulty equipment
• New starters / Leavers process
• Installation or changes to user hardware and software
• Administration of Team systems
• Support for Team and Marketing Events
• Meeting / Video Conferencing Setup & Support

Skills and Experience:

• Microsoft Application Set
• Microsoft Windows 10
• Office 365 Cloud offerings
• Desktop hardware knowledge
• Understanding of Active Directory

Person Type

• Enthusiastic, dynamic, responsible person with a strong desire to succeed
• Desire to deliver exceptional customer service
• Strong team ethic and can-do attitude
• Ability to work under pressure
• Positive Personality
• Excellent communicator

What's in it for you?

Apart from the modern office and work environment and being able to boast about working for such a prestigious brand, the client is offering a pay rate of £12.00 - £14.00 per hour based on working Friday to Monday 8:30am - 5.30pm. The client also offers a range of excellent benefits including car schemes, pension, free onsite gym, subsidised canteen and many others.

Own transport is necessary due to location

We are looking for a personable Service Desk Support 1st Line and 2nd Line to join the team on a 3 - 6 month temporary contract. Our client is a prestigious brand and the role will be based at their Enstone site and offers a chance to work with a great brand in the stunning offices.

Job Overview:

Providing dedicated support to a busy team. Responsible for repairing/replacing/maintaining end user computers, mobile phones and printing devices. Other aspects of the role will include administrative tasks associated to the successful operation of the IT Department.

Main Responsibilities:

• Staffing of IT Service Desk during working hours
• Taking part in on call rota for out of hours support
• Asset tracking and management of all hardware
• Contact with 3rd party support providers for faulty equipment
• New starters / Leavers process
• Installation or changes to user hardware and software
• Administration of Team systems
• Support for Team and Marketing Events
• Meeting / Video Conferencing Setup & Support

Skills and Experience:

• Microsoft Application Set
• Microsoft Windows 10
• Office 365 Cloud offerings
• Desktop hardware knowledge
• Understanding of Active Directory

Person Type

• Enthusiastic, dynamic, responsible person with a strong desire to succeed
• Desire to deliver exceptional customer service
• Strong team ethic and can-do attitude
• Ability to work under pressure
• Positive Personality
• Excellent communicator

What's in it for you?

Apart from the modern office and work environment and being able to boast about working for such a prestigious brand, the client is offering a pay rate of £12.00 - £14.00 per hour based on working Friday to Monday 8:30am - 5.30pm. The client also offers a range of excellent benefits including car schemes, pension, free onsite gym, subsidised canteen and many others.

Own transport is necessary due to location

Senior IT Service Desk Analyst
Radstock, Bath, Somerset
£23,000 to £28,000 + Progression Opportunities & Development + Pension + 25 Days Holiday & Bank Holidays

Excellent opportunity for an IT Support professional to join a growing business in a highly varied and interesting role offering great opportunities for progression and development.

Established over 40 years ago this company has multiple sites across the UK and is revolutionising the way businesses, local authorities and general consumers are communicating with each other. Primarily focused around manufacturing, .com and delivery, this organisation understands the importance of looking after the environment as well as the staff that work with them! Through continued growth they are looking for an experienced IT Service Desk Analyst to join their busy team.

In this role you will be join a collaborative, busy team providing proactive and reactive support, fast responses to inquiries and resolve tickets as they come in.

The ideal candidate will have previous experience working in a service desk environment and within an ITIL Framework. Customer facing experience is beneficial.

This is a fantastic opportunity to join an industry leading business offering a great progression pathway while working in a highly varied, interesting position.

The role:
*To provide second line desktop support to company users across multiple locations
*Ensuring that a high level of customer service and support is provided
*Troubleshooting network, hardware and software issues
*Maintain and audit inventory of hardware and software
*Provision and deployment of new joiner accounts, hardware and software

The person:
*Experience working in a Service Desk/Help Desk Support area, preferably within an ITIL environment.
*A strong desire and focus on continued improvements and personal development.
*A genuine interest in IT - keeping up to date with current industry trends and emerging technologies and best practices.
*Experience with all Microsoft desktop operating systems and office suite.
*Live a commutable distance from Radstock

Reference Number: RTR91697

Senior IT Service Desk Analyst
Radstock, Bath, Somerset
£23,000 to £28,000 + Progression Opportunities & Development + Pension + 25 Days Holiday & Bank Holidays

Excellent opportunity for an IT Support professional to join a growing business in a highly varied and interesting role offering great opportunities for progression and development.

Established over 40 years ago this company has multiple sites across the UK and is revolutionising the way businesses, local authorities and general consumers are communicating with each other. Primarily focused around manufacturing, .com and delivery, this organisation understands the importance of looking after the environment as well as the staff that work with them! Through continued growth they are looking for an experienced IT Service Desk Analyst to join their busy team.

In this role you will be join a collaborative, busy team providing proactive and reactive support, fast responses to inquiries and resolve tickets as they come in.

The ideal candidate will have previous experience working in a service desk environment and within an ITIL Framework. Customer facing experience is beneficial.

This is a fantastic opportunity to join an industry leading business offering a great progression pathway while working in a highly varied, interesting position.

The role:
*To provide second line desktop support to company users across multiple locations
*Ensuring that a high level of customer service and support is provided
*Troubleshooting network, hardware and software issues
*Maintain and audit inventory of hardware and software
*Provision and deployment of new joiner accounts, hardware and software

The person:
*Experience working in a Service Desk/Help Desk Support area, preferably within an ITIL environment.
*A strong desire and focus on continued improvements and personal development.
*A genuine interest in IT - keeping up to date with current industry trends and emerging technologies and best practices.
*Experience with all Microsoft desktop operating systems and office suite.
*Live a commutable distance from Radstock

Reference Number: RTR91697

Leicester
£23,000 - £27,000
Permanent

+ Bonus + 21 days holiday + Pension + Casual dress code + Car Parking

C++ Developer required to join an established leading company in Leicester.

The Company:

Our client is a leading player in their industry who provide innovative and bespoke products to their clients across the UK.
Established over 50 years ago and employing over 30 employees the company are going through an exciting growth phase where they be expanding existing products and meeting existing customer demands by recruiting for C++ Developer to join their development team of 3 in Leicester. The company has a number of high profile clients across the UK who use their products to ensure they are trend setters and market leaders in their field.

The company reward talented staff with yearly promotions and bonuses to reflect hard work and achievements and some of their longest standing employees have been working for the company over 25+ years.

With a friendly and closely knit team the company even compete in a weekly football league nearby their workplace.

The Role:

Working under the guidance of the Software Development Manager the C++ Developer will be managed carefully to ensure develop your coding skills whilst learning on the job alongside a fellow Developer playing a key part in developing software that is key to the products they sell and maintain for customers.
the C++ Developer will develop next generation digital imaging software and research applications as part of the software development team.

About You:

• Computing/Mathematics Graduates
• 1-2 years C++ Programming experience in a commercial role
• Exposure to QT frameworks
• Dsire to learn and build a long term career within software development.
• You should also have fundamental understanding of object oriented software concepts and a basic understanding of SQL and XML.
  

If you are looking for a fresh challenge by learning and developing yourself in a family run environment Apply today as successful candidates will be contacted within 24 hours.

Leicester
£23,000 - £27,000
Permanent

+ Bonus + 21 days holiday + Pension + Casual dress code + Car Parking

C++ Developer required to join an established leading company in Leicester.

The Company:

Our client is a leading player in their industry who provide innovative and bespoke products to their clients across the UK.
Established over 50 years ago and employing over 30 employees the company are going through an exciting growth phase where they be expanding existing products and meeting existing customer demands by recruiting for C++ Developer to join their development team of 3 in Leicester. The company has a number of high profile clients across the UK who use their products to ensure they are trend setters and market leaders in their field.

The company reward talented staff with yearly promotions and bonuses to reflect hard work and achievements and some of their longest standing employees have been working for the company over 25+ years.

With a friendly and closely knit team the company even compete in a weekly football league nearby their workplace.

The Role:

Working under the guidance of the Software Development Manager the C++ Developer will be managed carefully to ensure develop your coding skills whilst learning on the job alongside a fellow Developer playing a key part in developing software that is key to the products they sell and maintain for customers.
the C++ Developer will develop next generation digital imaging software and research applications as part of the software development team.

About You:

• Computing/Mathematics Graduates
• 1-2 years C++ Programming experience in a commercial role
• Exposure to QT frameworks
• Dsire to learn and build a long term career within software development.
• You should also have fundamental understanding of object oriented software concepts and a basic understanding of SQL and XML.
  

If you are looking for a fresh challenge by learning and developing yourself in a family run environment Apply today as successful candidates will be contacted within 24 hours.