Brief overview of the role:

Hours Current Shift Pattern: 4 on 4 off - 12 Hour Shifts

Shift pattern: 4, 12 Hour Day shifts, followed by 4 days* off, followed by 4, 12 Hour Night** shifts, followed by a further 4 days off etc.

*Day Shift: 7am - 7pm

**Night Shift: 7pm - 7am

Recruiting for Service Desk 1st line personnel at our 24/7 Shrivenham site.

This role requires working a shift pattern to provide 24x7 services.

The Service Desk Analyst will provide telephone and email based support, logging and tracking information in our Service Desk tool to ensure service requests and incidents are resolved in line with customer Service Level Agreements.

This is an exciting opportunity in an established and growing service delivery company with a strong commitment to staff training and development.

Duties:

Routine duties include but are not limited to;

• Acting as an initial point of contact for external and internal customers providing support to users; ensuring that all communications to the Desk, phone calls, e-mails etc. are answered promptly and in a professional and courteous manner.

• Responds to requests for support by identifying, registering and categorising incidents

• Resolves issues at first call using standard operating procedures and knowledge base

• Troubleshoot basic network issues

• Following agreed procedures, provides information to enable incident resolution and promptly allocates incidents as appropriate and in accordance with agreed SLA’s and KPI’s

• Responsible for general incident management ensuring customers are provided with regular updates, and progression is made in line with Service Level Targets.

• Ensuring that all actions and diagnostics performed within life-cycle of incident is recorded accurately in the Service Management Tool and that the incidents/tickets are escalated to the 2nd Line Support team where appropriate and in a timely manner.

Essential Skills and Experience

To maintain and build upon knowledge and experience in the following areas and applications:

• Customer Service skills

• Excellent Communication skills (both verbal & written)

• Ability to obtain Government Security Clearance (SC) with no restrictions.

• IT support skills

• Microsoft Office 2010/13 suite

• Windows 7/8

• User Account management

• General knowledge of basic software installation and network hardware (Desirable)

• General knowledge of desktop computing

• Ability to troubleshoot printer/hardware issues

• Personal Attributes

• Passion about Service Delivery

• Analytical & Problem solving skills

• Excellent Time Management & organisational skills

• A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline

• Able to respond quickly to changing priorities

• Ability to produce clear and concise working processes and procedures.

• Ability to work proactively, under one’s own initiative

• Keenness to learn and progress professional career

Brief overview of the role:

Hours Current Shift Pattern: 4 on 4 off - 12 Hour Shifts

Shift pattern: 4, 12 Hour Day shifts, followed by 4 days* off, followed by 4, 12 Hour Night** shifts, followed by a further 4 days off etc.

*Day Shift: 7am - 7pm

**Night Shift: 7pm - 7am

Recruiting for Service Desk 1st line personnel at our 24/7 Shrivenham site.

This role requires working a shift pattern to provide 24x7 services.

The Service Desk Analyst will provide telephone and email based support, logging and tracking information in our Service Desk tool to ensure service requests and incidents are resolved in line with customer Service Level Agreements.

This is an exciting opportunity in an established and growing service delivery company with a strong commitment to staff training and development.

Duties:

Routine duties include but are not limited to;

• Acting as an initial point of contact for external and internal customers providing support to users; ensuring that all communications to the Desk, phone calls, e-mails etc. are answered promptly and in a professional and courteous manner.

• Responds to requests for support by identifying, registering and categorising incidents

• Resolves issues at first call using standard operating procedures and knowledge base

• Troubleshoot basic network issues

• Following agreed procedures, provides information to enable incident resolution and promptly allocates incidents as appropriate and in accordance with agreed SLA’s and KPI’s

• Responsible for general incident management ensuring customers are provided with regular updates, and progression is made in line with Service Level Targets.

• Ensuring that all actions and diagnostics performed within life-cycle of incident is recorded accurately in the Service Management Tool and that the incidents/tickets are escalated to the 2nd Line Support team where appropriate and in a timely manner.

Essential Skills and Experience

To maintain and build upon knowledge and experience in the following areas and applications:

• Customer Service skills

• Excellent Communication skills (both verbal & written)

• Ability to obtain Government Security Clearance (SC) with no restrictions.

• IT support skills

• Microsoft Office 2010/13 suite

• Windows 7/8

• User Account management

• General knowledge of basic software installation and network hardware (Desirable)

• General knowledge of desktop computing

• Ability to troubleshoot printer/hardware issues

• Personal Attributes

• Passion about Service Delivery

• Analytical & Problem solving skills

• Excellent Time Management & organisational skills

• A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline

• Able to respond quickly to changing priorities

• Ability to produce clear and concise working processes and procedures.

• Ability to work proactively, under one’s own initiative

• Keenness to learn and progress professional career

Based in central Reigate in Surrey as well as central Europe we are an international creative digital agency specialising in the energy, technology and environment sectors for London, UK and global clients.

Role Info:

Junior Front End Developer - HTML5 / CSS3
Reigate | Circa £27,000 plus flexible working hours, flexible holiday allowance, company car scheme & bonus structure.

Who we are:

We are a close family-knit agency that believes in creating the right work-life balance. We offer a relaxed working culture, flexible working hours and access to awesome projects and clients that you might expect to find at big Central London agency.

We're now looking to hire a Junior Front End Developer who wants to join likeminded individuals and be part of our ambitious growth plans for the future. If you are a junior or graduate front end developer that wants to develop your skills among an experienced team we want to hear from you.

The Junior Front End Developer Opportunity:

This is a fantastic opportunity for an eager Junior Developer to make a positive career move and develop your existing skills within a very well-established and growing agency.

You will be involved in an extremely wide variety of projects including websites, microsites, web applications, email comms, intranet sites, interactive assets, touchscreen applications and mobile apps.

About you:

+ A methodical thinker with close attention to detail.
+ Good skills in HTML5 and CSS3
+ A basic understanding of JavaScript
+ Additional and advantageous skills might include JSON, Angular, jQuery, Node, MVC, .Net or PHP
+ Comfortable modifying existing code as well as coding from scratch
+ An appreciation for quality standards, accessibility, usability and search

As an agency that has a history in retaining and nurturing our talent base, the right candidate will have excellent long term career prospects in-house. In addition to a lively, friendly and informal working environment the successful candidate will also benefit from a variety of company benefits.

All applicants should provide examples of their work at the time of the application. This can be provided either as links on a CV/covering letter or as visuals in a PDF attachment.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Based in central Reigate in Surrey as well as central Europe we are an international creative digital agency specialising in the energy, technology and environment sectors for London, UK and global clients.

Role Info:

Junior Front End Developer - HTML5 / CSS3
Reigate | Circa £27,000 plus flexible working hours, flexible holiday allowance, company car scheme & bonus structure.

Who we are:

We are a close family-knit agency that believes in creating the right work-life balance. We offer a relaxed working culture, flexible working hours and access to awesome projects and clients that you might expect to find at big Central London agency.

We're now looking to hire a Junior Front End Developer who wants to join likeminded individuals and be part of our ambitious growth plans for the future. If you are a junior or graduate front end developer that wants to develop your skills among an experienced team we want to hear from you.

The Junior Front End Developer Opportunity:

This is a fantastic opportunity for an eager Junior Developer to make a positive career move and develop your existing skills within a very well-established and growing agency.

You will be involved in an extremely wide variety of projects including websites, microsites, web applications, email comms, intranet sites, interactive assets, touchscreen applications and mobile apps.

About you:

+ A methodical thinker with close attention to detail.
+ Good skills in HTML5 and CSS3
+ A basic understanding of JavaScript
+ Additional and advantageous skills might include JSON, Angular, jQuery, Node, MVC, .Net or PHP
+ Comfortable modifying existing code as well as coding from scratch
+ An appreciation for quality standards, accessibility, usability and search

As an agency that has a history in retaining and nurturing our talent base, the right candidate will have excellent long term career prospects in-house. In addition to a lively, friendly and informal working environment the successful candidate will also benefit from a variety of company benefits.

All applicants should provide examples of their work at the time of the application. This can be provided either as links on a CV/covering letter or as visuals in a PDF attachment.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.