2nd Line Support Analyst / Desktop Engineer (24/7 Shift pattern)
Berkshire
£25,000-£30,000 Base + Shift Allowance + Training + Pension + Package
Mon-Sun - 4 on 4 off - Days and Nights Rotating - 7-7

Do you enjoy working in Support but feel your current role can be repetitive and monotonous?

Do you often feel that more interesting work gets escalated to other teams?

Do you want to work for a company that will be constantly upskilling your technical ability whilst working with global clients?

Then read on…….
Our client a global MSP are currently recruiting for 2nd line support analysts to join their Berkshire HQ. They provide IT support and infrastructure solutions for clients worldwide 24/7.
You will work as part of the Global Service team that will provide fault diagnosis, call vetting and advanced technical support. You will successfully resolve escalated incidents and requests from 1st Line Support Analysts to resolve complex technical issues.

What you will be doing:

• Working Monday - Sunday - 4 days on 4 days off covering the hours of 07:00 - 19:00 & 19:00 - 07:00. Rotating each week
• Resolve incidents and tickets which have been escalated from the 1st Line team
• Receive, scope, log and process each ticket, carrying out fault diagnosis, call vetting and advanced support to provide ticket resolution.
• Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct group, with clear, concise and detailed information recorded on the ticket.
• Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations
• Train, develop and provide on the job coaching to all members of the service desk team

What you will need:

• 2-3 years experience in a technical role, preferably as a Technical Helpdesk Analyst / Desktop/ 2nd Line Engineer
• CompTIA A+ or MCP accreditation
• At least 1x Microsoft Office Specialist Certification
• Advanced knowledge of remote toolsets
• Excellent knowledge of call management systems, preferably ServiceNow
• Self-motivated with a willingness to learn and adapt to new challenges or situations
• Excellent verbal and written communication skills
• Excellent inter-personal skills with the ability to communicate with customers at all levels.

Basic salary ranging from £25,000 - £30,000 + shift allowance + pension, life assurance and access to ongoing training and career progression.
If this opportunity is of interest the please apply by sending your CV or alternatively call me on

2nd Line Support Analyst / Desktop Engineer (24/7 Shift pattern)
Berkshire
£25,000-£30,000 Base + Shift Allowance + Training + Pension + Package
Mon-Sun - 4 on 4 off - Days and Nights Rotating - 7-7

Do you enjoy working in Support but feel your current role can be repetitive and monotonous?

Do you often feel that more interesting work gets escalated to other teams?

Do you want to work for a company that will be constantly upskilling your technical ability whilst working with global clients?

Then read on…….
Our client a global MSP are currently recruiting for 2nd line support analysts to join their Berkshire HQ. They provide IT support and infrastructure solutions for clients worldwide 24/7.
You will work as part of the Global Service team that will provide fault diagnosis, call vetting and advanced technical support. You will successfully resolve escalated incidents and requests from 1st Line Support Analysts to resolve complex technical issues.

What you will be doing:

• Working Monday - Sunday - 4 days on 4 days off covering the hours of 07:00 - 19:00 & 19:00 - 07:00. Rotating each week
• Resolve incidents and tickets which have been escalated from the 1st Line team
• Receive, scope, log and process each ticket, carrying out fault diagnosis, call vetting and advanced support to provide ticket resolution.
• Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct group, with clear, concise and detailed information recorded on the ticket.
• Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations
• Train, develop and provide on the job coaching to all members of the service desk team

What you will need:

• 2-3 years experience in a technical role, preferably as a Technical Helpdesk Analyst / Desktop/ 2nd Line Engineer
• CompTIA A+ or MCP accreditation
• At least 1x Microsoft Office Specialist Certification
• Advanced knowledge of remote toolsets
• Excellent knowledge of call management systems, preferably ServiceNow
• Self-motivated with a willingness to learn and adapt to new challenges or situations
• Excellent verbal and written communication skills
• Excellent inter-personal skills with the ability to communicate with customers at all levels.

Basic salary ranging from £25,000 - £30,000 + shift allowance + pension, life assurance and access to ongoing training and career progression.
If this opportunity is of interest the please apply by sending your CV or alternatively call me on

IT Systems Engineer needed for a multi-award wining engineering and environmental design consultancy. This is a great opportunity to work for a company with a proven reputation for technical excellence.

As the IT Systems Engineer you will be working as a valued member of the IT team to design, deliver, maintain and support the current IT solutions. You will have every opportunity to put your staple on the current solutions and influence improvements across the IT department. The team is small and tight knit so there is a real emphasis on teamwork. The environment is fast paced but, it will provide an enjoyment and sense of satisfaction.

This role will be suitable for someone already with a solid background as an IT Systems Engineer who is used to delivering and supporting businesses solutions. Or, it would also be suitable to someone who is a in a similar role at a junior position who is looking to step up.

Your standard responsibilities look like:

- Server and network infrastructure
- Information protection and archiving
- Communications platforms
- Client, server build and delivery process
- Security patching
- Creation and review of IT policies and processes
- Troubleshooting complex IT infrastructure
- Mentoring junior staff

What skills are necessary for the role:

- DNS, DHCP, GPO Windows Active/Domain Services
- Microsoft Office 365
- Azure Services
- SQL 2012+
- VMWare/HyperV
- Endpoint, Email and Web protection
- Networking and routing Infrastructure

Salary is paying up to £30,000

This is an in-depth role, the above is just a small snippet of what is expected. However, I don't want to bore you with bullet points. At the end of the day, you know more than anyone what is expected from an IT Systems Engineer.

You will be required to travel to different BWB Sites but, you will be mainly based at the Nottingham City Centre site. This is a great opportunity to join a company that has constantly ranked in the Sunday Times Top 100 Best companies to work for. If this sounds like a bit of you, get in touch now and we can run through the other benefits on offer.

IT Systems Engineer needed for a multi-award wining engineering and environmental design consultancy. This is a great opportunity to work for a company with a proven reputation for technical excellence.

As the IT Systems Engineer you will be working as a valued member of the IT team to design, deliver, maintain and support the current IT solutions. You will have every opportunity to put your staple on the current solutions and influence improvements across the IT department. The team is small and tight knit so there is a real emphasis on teamwork. The environment is fast paced but, it will provide an enjoyment and sense of satisfaction.

This role will be suitable for someone already with a solid background as an IT Systems Engineer who is used to delivering and supporting businesses solutions. Or, it would also be suitable to someone who is a in a similar role at a junior position who is looking to step up.

Your standard responsibilities look like:

- Server and network infrastructure
- Information protection and archiving
- Communications platforms
- Client, server build and delivery process
- Security patching
- Creation and review of IT policies and processes
- Troubleshooting complex IT infrastructure
- Mentoring junior staff

What skills are necessary for the role:

- DNS, DHCP, GPO Windows Active/Domain Services
- Microsoft Office 365
- Azure Services
- SQL 2012+
- VMWare/HyperV
- Endpoint, Email and Web protection
- Networking and routing Infrastructure

Salary is paying up to £30,000

This is an in-depth role, the above is just a small snippet of what is expected. However, I don't want to bore you with bullet points. At the end of the day, you know more than anyone what is expected from an IT Systems Engineer.

You will be required to travel to different BWB Sites but, you will be mainly based at the Nottingham City Centre site. This is a great opportunity to join a company that has constantly ranked in the Sunday Times Top 100 Best companies to work for. If this sounds like a bit of you, get in touch now and we can run through the other benefits on offer.

UX Designer, Poole, Circa £30k, Disruptive FS Business, Hybrid role sitting between Software & Digi Marketing

UX Designer
Poole, Dorset
£27000 - £30000 + Package

Please note my client cannot offer sponsorship for this position.

Your new company
This fast-growing business is looking to disrupt the landscape within their area of Financial Services. They now have capacity to bring on an additional UX Designer for their head office location in Poole, Dorset - just a few minutes from the beach with parking on site.

The team is award-winning and big on culture so it's an exciting time to be getting involved.

Your new role
The role is varied and will provide the opportunity to collaborate across all levels, which includes the digital marketing and software teams, real-time feedback from users and board level engagement. It's a flat structure where open communication is encouraged and Agile is practised. You can genuinely have a measurable impact on the success of the company here.

Day to day you'll be working to improve the digital landscape by creating user flows, visualising journeys and analysing qualitative data. You'll develop wireframes, interfaces and prototypes, working with the in-house Dev team and supporting SEO strategy through campaigns and banners.

It's an ever-changing industry so there's no shortage of avenues to explore, and as an online-first business the UX team are integral to the customer journey and to their overall success.

What you'll need to succeed
We need someone with commercial experience in a UX or Digital Design role. A degree in marketing or digital / tech will also serve you well.

You'll have responsive web design skills (HTML/CSS) and will be proficient with Adobe, with UX tooling experience including Axure and Balsamiq amongst others, plus knowledge of user journeys and content writing / outreach to engage potential customers.

What you'll get in return
There's a big push on well-being in the company with a busy social calendar, break out areas, flexible working hours (1.5 hours either side of 9-5:30pm), 26 days holiday from day 1 (with a chance to increase this) and free gym membership. The company will also fund conferences, training and certifications that are relevant to your progression.

What you need to do now
If you're interested in the role, please apply now or call Max Wilcock at Hays IT using .

If this job isn't quite right for you but you are looking for a new role in IT Development, please contact me for a confidential discussion.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

UX Designer, Poole, Circa £30k, Disruptive FS Business, Hybrid role sitting between Software & Digi Marketing

UX Designer
Poole, Dorset
£27000 - £30000 + Package

Please note my client cannot offer sponsorship for this position.

Your new company
This fast-growing business is looking to disrupt the landscape within their area of Financial Services. They now have capacity to bring on an additional UX Designer for their head office location in Poole, Dorset - just a few minutes from the beach with parking on site.

The team is award-winning and big on culture so it's an exciting time to be getting involved.

Your new role
The role is varied and will provide the opportunity to collaborate across all levels, which includes the digital marketing and software teams, real-time feedback from users and board level engagement. It's a flat structure where open communication is encouraged and Agile is practised. You can genuinely have a measurable impact on the success of the company here.

Day to day you'll be working to improve the digital landscape by creating user flows, visualising journeys and analysing qualitative data. You'll develop wireframes, interfaces and prototypes, working with the in-house Dev team and supporting SEO strategy through campaigns and banners.

It's an ever-changing industry so there's no shortage of avenues to explore, and as an online-first business the UX team are integral to the customer journey and to their overall success.

What you'll need to succeed
We need someone with commercial experience in a UX or Digital Design role. A degree in marketing or digital / tech will also serve you well.

You'll have responsive web design skills (HTML/CSS) and will be proficient with Adobe, with UX tooling experience including Axure and Balsamiq amongst others, plus knowledge of user journeys and content writing / outreach to engage potential customers.

What you'll get in return
There's a big push on well-being in the company with a busy social calendar, break out areas, flexible working hours (1.5 hours either side of 9-5:30pm), 26 days holiday from day 1 (with a chance to increase this) and free gym membership. The company will also fund conferences, training and certifications that are relevant to your progression.

What you need to do now
If you're interested in the role, please apply now or call Max Wilcock at Hays IT using .

If this job isn't quite right for you but you are looking for a new role in IT Development, please contact me for a confidential discussion.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Audio Visual Technician

NW1

£27,441 - £30,490

Full-Time Permanent

Excellent opportunity to work for this prestigious company, fabulous offices and great benefits!

Role will suit a confident AV Technician - Audio-visual, technical and media services (AVTMS) - Supporting commercial events and conference for external clients as well as internal departments. Delivering excellent, pro-active, professional technical support for a wide range of meetings and events. Working as part of a friendly team.

The roles key responsibilities are:

Working in two modern theatres with built-in AV technology (seating 300 and 140 respectively), in addition there are 18 other rooms hosting approximately 1000 internal and 700 external events a year with AV requirements.

Delivering high quality AV services for the entire "client journey" from pre-event communication to event delivery to post event services

Providing organised and proactive support in the planning and preparation of commercial and high profile internal events

Having an in-depth knowledge of all AV equipment and services including installation, operation and maintenance.

To create quotes and upsell services to clients when requested by AV Commercial Manager.

To respond to service requests from Event execs, sales staff and the AV Operations Manager is a timely manner.

Monday to Friday 40 hours based on a small shift pattern 7am - 7pm. There would be some weekend work either Saturday or Sunday or both, dependent on requirement, this is paid overtime.

A minimum of 1 years’ experience desirable

Benefits:

29 days holiday plus public holidays

Free lunch

Travel Loan

Discounts - Gym, High Street vouchers

Pension

Summer and Christmas party

Audio Visual Technician

NW1

£27,441 - £30,490

Full-Time Permanent

Excellent opportunity to work for this prestigious company, fabulous offices and great benefits!

Role will suit a confident AV Technician - Audio-visual, technical and media services (AVTMS) - Supporting commercial events and conference for external clients as well as internal departments. Delivering excellent, pro-active, professional technical support for a wide range of meetings and events. Working as part of a friendly team.

The roles key responsibilities are:

Working in two modern theatres with built-in AV technology (seating 300 and 140 respectively), in addition there are 18 other rooms hosting approximately 1000 internal and 700 external events a year with AV requirements.

Delivering high quality AV services for the entire "client journey" from pre-event communication to event delivery to post event services

Providing organised and proactive support in the planning and preparation of commercial and high profile internal events

Having an in-depth knowledge of all AV equipment and services including installation, operation and maintenance.

To create quotes and upsell services to clients when requested by AV Commercial Manager.

To respond to service requests from Event execs, sales staff and the AV Operations Manager is a timely manner.

Monday to Friday 40 hours based on a small shift pattern 7am - 7pm. There would be some weekend work either Saturday or Sunday or both, dependent on requirement, this is paid overtime.

A minimum of 1 years’ experience desirable

Benefits:

29 days holiday plus public holidays

Free lunch

Travel Loan

Discounts - Gym, High Street vouchers

Pension

Summer and Christmas party

2nd Line Support Analyst - Basildon- £25,000-£28,000PA

We have a fantastic opportunity for a 2nd Line Support Technician to join a well-established IT services organisation supporting a number of local businesses in their offices in Basildon. You will be working within a team, responding to and resolving tickets, keeping the clients updated and escalating to 3rd line as needed.

Responsibilities:

• Deliver great customer service
• Support clients with networking issues
• Ensure tickets are resolved within SLA's
• Liaise with 3rd parties when needed
• Responding to server alerts
• Lead 1st line support and prioritise workload

Skills and experience:

• Good experience working with physical networks
• Strong Active Directory and Group Policy administration
• Good working knowledge of DHCP
• Good experience with DNS
• Good knowledge of PC and laptop hardware
• Strong experience with Windows 10 and Microsoft Office suites

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business

2nd Line Support Analyst - Basildon- £25,000-£28,000PA

We have a fantastic opportunity for a 2nd Line Support Technician to join a well-established IT services organisation supporting a number of local businesses in their offices in Basildon. You will be working within a team, responding to and resolving tickets, keeping the clients updated and escalating to 3rd line as needed.

Responsibilities:

• Deliver great customer service
• Support clients with networking issues
• Ensure tickets are resolved within SLA's
• Liaise with 3rd parties when needed
• Responding to server alerts
• Lead 1st line support and prioritise workload

Skills and experience:

• Good experience working with physical networks
• Strong Active Directory and Group Policy administration
• Good working knowledge of DHCP
• Good experience with DNS
• Good knowledge of PC and laptop hardware
• Strong experience with Windows 10 and Microsoft Office suites

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business