Who is StepLadder?
Hi! We’re Stepladder. We are a group of individuals passionate about helping people reach their financial goals, and own their own homes. StepLadder is an award-winning fintech company based at Barclays Rise, a co-working space in Shoreditch. We help First Time Buyers purchase their own homes by working together to raise their deposits faster.
What is the role?
As part of the Membership Success Team, you will be responsible for exciting, educating and engaging potential members on how StepLadder could help them achieve their financial goals. You’ll be their first point of contact and responsible for helping us grow our community of members who want to join StepLadder to reach their financial goals.
Day to day you will work closely with all members of the StepLadder Team, including the Co-Founders, and are encouraged to voice ideas to help grow our dynamic company.
What you’ll be doing
- Working with the Head of Membership Operations to ensure every member of StepLadder has a fantastic experience from their first enquiry through to buying their home.
- Answering all inbound enquiries from potential members on the phone, email, WhatsApp and on our online chat.
- Connecting with people who have been invited to join StepLadder to answer their questions and support them through the sign-up process
About you
- Dynamic, professional and highly organised with a passion for helping people
- Excellent written and verbal communication skills
- Superb telephone manner
- Great attention to detail
- Experience in Customer Services
Any of the following would be an advantage but not essential:
- An interest in financial wellbeing
- Knowledge of the house buying process
- Experience in financial services sales
- Experience of using a CRM, especially Hubspot
Benefits & Compensation
We can offer £25,000 a year and there is potential for stock options. We believe in the importance of collaboration and family, and therefore have a flexible and inclusive working environment and hours.
We have a modern and vibrant office space near Old Street at the leading fintech co-working space, Barclays’ Rise. We benefit from the range of activities they host including 5-a-side football, beer and pizza nights, guest speakers and fitness classes, and also arrange fun and inclusive social activities as a team.
Who are the StepLadder Team?
We are a dynamic, creative and passionate team and want you to help us achieve our mission of empowering 1,000,000 people realise the dream of owning their first home.
Our current team of 15 bring wisdom, creativity and energy from 12 different countries, and believe in collaboration, seeing things differently and making a difference. We inspire, support, educate and empower our members and that’s exactly what we do for the team here at StepLadder.
Our financial product is called a ROSCA (rotating savings and credit association), which is widely used in the developing world and variously known as “pardner”, “susu”, “chit fund”, “kameti”, “kitty” amongst others. (Don’t worry! We will train you in everything you need to know about the model)
Please see this video for an illustration of how StepLadder circles work.
Sounds like you?
If this sounds like the role for you, please submit your CV and a link to your LinkedIn profile to careers@step-ladder-solutions.com