This is an exciting opportunity to join Monaco Solicitors, a lively, innovative and rapidly expanding law firm with headquarters in London and offices across the country. The company operates both as a traditional law firm as well as an industry disrupter; with one eye on the future, we are constantly reimagining how tech will change the way the law is accessed and consumed. We specialise in employment law and are one of only a handful of law firms in the UK who solely represent employees (not employers).

Monaco Solicitors was recently shortlisted in the Law Society Excellence Awards for innovation in technology. We build genuinely useful tech products to assist clients in their search for justice.

Our mission is to make employment law more accessible to employees who are being poorly treated at work.  We do this by sharing our extensive knowledge and experience on our website, explaining legal terminology and processes in plain English, and generally providing employees with tools and techniques so that they can better fend for themselves in disputes with their employer.

The Peckham office houses the product development and business teams. Due to an increasing workload, we are looking for a Customer Support Executive to join us.

The Role

Your primary role is to be the first point of contact for our clients, therefore a good telephone manner and the ability to deal professionally with clients and other stakeholders will be essential. In addition, you will also provide assistance across various business functions: Office Administration, Finance and Sales. You will play a pivotal role in the operation of the business and be fully involved in the day-to-day running of the office.

Telephone Responsibilities:

• Answer incoming telephone calls within 3 rings
• Provide information to callers about the kinds of service/support offered
• Elicit information from callers, e.g. about their employment law cases
• Provide first level (non-legal) initial guidance to callers about progressing their cases
• Keep a written log of all callers using the available CRM systems
• Follow-up callers if need be
• Deal with requests from clients who wish to make a card payment 
• Undertake some telephone sales activity  
• Occasionally carry out research into clients' and website users' experiences

Administrative Responsibilities:

• Receive and welcome visitors to the office on behalf of the firm
• Sort and distribute incoming post and collate/post outgoing documents/letters
• Record and bank cheques received
• Keep stock of office supplies and place orders for same as and when necessary
• Raise and pay invoices and track/keep records of same
• Compose and conduct (non-legal) correspondence with people who contact the firm and with users of the firm's websites
• Update and maintain records in a timely manner as appropriate (e.g. CRM system/holiday requests/rotas)
• Feedback any issues that you identify to the relevant person
• Arrange in-house and external events as required
• Assist with recruitment and training of staff as required
• Any other reasonable tasks appropriate to the job role

The Successful Candidate

We are looking for a reliable, self-motivated individual with strong customer service skills, a personable but professional telephone manner, excellent English verbal and written communication skills, with the ability to understand points of employment law. You will be able to work on your own initiative, to prioritise your workload and adhere to deadlines, whilst also being a good team player with a positive, can-do attitude and a keen commercial awareness.  In particular you will have:

• At least 3 years’ proven experience in similar office role.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel)
• CRM experience – preferably Pipedrive
• Strong IT skills e.g. Google analytics, updating website content or similar
• At least 1 year of invoicing experience – preferably Xero
• Excellent attention to detail
• Excellent professional, oral and written communication skills
• Patience and understanding to deal with anxious callers
• Respect for confidentiality and discretion
• A relevant qualification in business, administration, I.T. or similar (advantageous)

Benefits of joining Monaco Solicitors:

• 25 days annual leave plus bank holidays
• Pension contribution
• Office located in the heart of Peckham’s creative hub; Peckham Rye train station is a 5 min walk – desk to platform!
• Proximity to many bars and restaurants, plus fantastic views towards central London
• Regular team socials
• Gym membership
• Onsite yoga classes, table football and table tennis
• A chance to make a meaningful contribution to people’s lives

To Apply

Please send your C.V. and include a covering letter explaining why you are interested in joining Monaco Solicitors and what skills and experience you will bring to the role.

This is an exciting opportunity to join Monaco Solicitors, a lively, innovative and rapidly expanding law firm with headquarters in London and offices across the country. The company operates both as a traditional law firm as well as an industry disrupter; with one eye on the future, we are constantly reimagining how tech will change the way the law is accessed and consumed. We specialise in employment law and are one of only a handful of law firms in the UK who solely represent employees (not employers).

Monaco Solicitors was recently shortlisted in the Law Society Excellence Awards for innovation in technology. We build genuinely useful tech products to assist clients in their search for justice.

Our mission is to make employment law more accessible to employees who are being poorly treated at work.  We do this by sharing our extensive knowledge and experience on our website, explaining legal terminology and processes in plain English, and generally providing employees with tools and techniques so that they can better fend for themselves in disputes with their employer.

The Peckham office houses the product development and business teams. Due to an increasing workload, we are looking for a Customer Support Executive to join us.

The Role

Your primary role is to be the first point of contact for our clients, therefore a good telephone manner and the ability to deal professionally with clients and other stakeholders will be essential. In addition, you will also provide assistance across various business functions: Office Administration, Finance and Sales. You will play a pivotal role in the operation of the business and be fully involved in the day-to-day running of the office.

Telephone Responsibilities:

• Answer incoming telephone calls within 3 rings
• Provide information to callers about the kinds of service/support offered
• Elicit information from callers, e.g. about their employment law cases
• Provide first level (non-legal) initial guidance to callers about progressing their cases
• Keep a written log of all callers using the available CRM systems
• Follow-up callers if need be
• Deal with requests from clients who wish to make a card payment 
• Undertake some telephone sales activity  
• Occasionally carry out research into clients' and website users' experiences

Administrative Responsibilities:

• Receive and welcome visitors to the office on behalf of the firm
• Sort and distribute incoming post and collate/post outgoing documents/letters
• Record and bank cheques received
• Keep stock of office supplies and place orders for same as and when necessary
• Raise and pay invoices and track/keep records of same
• Compose and conduct (non-legal) correspondence with people who contact the firm and with users of the firm's websites
• Update and maintain records in a timely manner as appropriate (e.g. CRM system/holiday requests/rotas)
• Feedback any issues that you identify to the relevant person
• Arrange in-house and external events as required
• Assist with recruitment and training of staff as required
• Any other reasonable tasks appropriate to the job role

The Successful Candidate

We are looking for a reliable, self-motivated individual with strong customer service skills, a personable but professional telephone manner, excellent English verbal and written communication skills, with the ability to understand points of employment law. You will be able to work on your own initiative, to prioritise your workload and adhere to deadlines, whilst also being a good team player with a positive, can-do attitude and a keen commercial awareness.  In particular you will have:

• At least 3 years’ proven experience in similar office role.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel)
• CRM experience – preferably Pipedrive
• Strong IT skills e.g. Google analytics, updating website content or similar
• At least 1 year of invoicing experience – preferably Xero
• Excellent attention to detail
• Excellent professional, oral and written communication skills
• Patience and understanding to deal with anxious callers
• Respect for confidentiality and discretion
• A relevant qualification in business, administration, I.T. or similar (advantageous)

Benefits of joining Monaco Solicitors:

• 25 days annual leave plus bank holidays
• Pension contribution
• Office located in the heart of Peckham’s creative hub; Peckham Rye train station is a 5 min walk – desk to platform!
• Proximity to many bars and restaurants, plus fantastic views towards central London
• Regular team socials
• Gym membership
• Onsite yoga classes, table football and table tennis
• A chance to make a meaningful contribution to people’s lives

To Apply

Please send your C.V. and include a covering letter explaining why you are interested in joining Monaco Solicitors and what skills and experience you will bring to the role.

The Company

Lavanda is an award winning UK proptech start-up whose mission is to power compliant short-term and medium-term rentals for the global real estate industry. 

We’ve developed a pioneering technology platform to power legitimate homestays and home sharing - enabling landlords to profit from the rapidly converging worlds of real estate, hospitality and travel.  Our clients include names like JLL, Europa Capital, Aberdeen Standard Investments, and Savills amongst many others. 

Having raised £6m+ to date, we’re backed by leading institutional and angel investors and are now scaling the business beyond the UK into Europe and beyond.

Our people are at the heart of everything we do. We now invite you to join our stellar team of entrepreneurs and help us realise our exciting vision. 

The Opportunity

We are hiring for a Growth Ops Manager (known as a Client Onboarding Executive at Lavanda!)  who will be responsible for developing key processes to help streamline our new client onboarding and gear them up for success. If you’re the type of person who looks at manual processes and can’t rest until you find innovative ways to automate them, we’ve probably got your dream role…

Working across our Sales and Customer Success teams, you’ll strive to ensure they have the tools they need in order to manage their clients effectively. You’ll stop at nothing to implement efficient, truly scalable processes to gear your colleagues and our clients up for success.

We build powerful software, and you’ll get to know our technology stack inside and out in order to develop a deep understanding of how our clients and internal teams use our software. You’ll be able to confidently explain the way our product works; you’re a strong communicator and possess a strong desire to help others learn from the strategies and processes you map and roll out across the teams. You’re just as comfortable speaking to internal stakeholders as you are working with our new customers to ensure their onboarding experience is truly seamless.

You’ll constantly analyse the product from both a client’s and an internal perspective and provide ongoing feedback to our Product Team on improvements we can make to ensure we are always working in the most efficient ways to help our clients self-serve.

Perhaps you’ve worked at an OTA, PMS or within the property industry before. Either way, you’ll definitely be able to demonstrate a successful run in a fast-paced (preferably SaaS) tech company and highlight experience of onboarding new clients. Experience in a previous growth ops role is desired, but not essential, but sharing our passion for the role technology plays in disrupting the traditional real estate industry, is!

Finally, you’re the type of person who is excited about taking their career in property in an innovative new direction; you want to constantly grow and develop personally, but are also passionate about being instrumental in helping a fast-growing business grow faster! 

Benefits

• Competitive salary + equity package (tax efficient EMI options)
• Generous Bonus Scheme - be rewarded for exceptional work
• Bright, fun and energetic central London office (just next to Chancery Lane and Leather Lane’s bustling food market)
• Flexible working actively embraced - 1-2 days working from home is the norm.
• Generous holiday allowance, including the full Christmas break.
• Healthy, free breakfast options available every day
• Join a highly motivated, engaged team of extremely smart, creative and talented people.

The Company

Lavanda is an award winning UK proptech start-up whose mission is to power compliant short-term and medium-term rentals for the global real estate industry. 

We’ve developed a pioneering technology platform to power legitimate homestays and home sharing - enabling landlords to profit from the rapidly converging worlds of real estate, hospitality and travel.  Our clients include names like JLL, Europa Capital, Aberdeen Standard Investments, and Savills amongst many others. 

Having raised £6m+ to date, we’re backed by leading institutional and angel investors and are now scaling the business beyond the UK into Europe and beyond.

Our people are at the heart of everything we do. We now invite you to join our stellar team of entrepreneurs and help us realise our exciting vision. 

The Opportunity

We are hiring for a Growth Ops Manager (known as a Client Onboarding Executive at Lavanda!)  who will be responsible for developing key processes to help streamline our new client onboarding and gear them up for success. If you’re the type of person who looks at manual processes and can’t rest until you find innovative ways to automate them, we’ve probably got your dream role…

Working across our Sales and Customer Success teams, you’ll strive to ensure they have the tools they need in order to manage their clients effectively. You’ll stop at nothing to implement efficient, truly scalable processes to gear your colleagues and our clients up for success.

We build powerful software, and you’ll get to know our technology stack inside and out in order to develop a deep understanding of how our clients and internal teams use our software. You’ll be able to confidently explain the way our product works; you’re a strong communicator and possess a strong desire to help others learn from the strategies and processes you map and roll out across the teams. You’re just as comfortable speaking to internal stakeholders as you are working with our new customers to ensure their onboarding experience is truly seamless.

You’ll constantly analyse the product from both a client’s and an internal perspective and provide ongoing feedback to our Product Team on improvements we can make to ensure we are always working in the most efficient ways to help our clients self-serve.

Perhaps you’ve worked at an OTA, PMS or within the property industry before. Either way, you’ll definitely be able to demonstrate a successful run in a fast-paced (preferably SaaS) tech company and highlight experience of onboarding new clients. Experience in a previous growth ops role is desired, but not essential, but sharing our passion for the role technology plays in disrupting the traditional real estate industry, is!

Finally, you’re the type of person who is excited about taking their career in property in an innovative new direction; you want to constantly grow and develop personally, but are also passionate about being instrumental in helping a fast-growing business grow faster! 

Benefits

• Competitive salary + equity package (tax efficient EMI options)
• Generous Bonus Scheme - be rewarded for exceptional work
• Bright, fun and energetic central London office (just next to Chancery Lane and Leather Lane’s bustling food market)
• Flexible working actively embraced - 1-2 days working from home is the norm.
• Generous holiday allowance, including the full Christmas break.
• Healthy, free breakfast options available every day
• Join a highly motivated, engaged team of extremely smart, creative and talented people.