About the start-up:

We all know dating can get a bit frosty, a study as shown, for long term relationships people get along with people who share similar interests and most people get nervous about a date for lack of conversation.

We have solved this issue! Introducing Brezaa, Brezaa, is smart intelligence interests focused relationship app for IPhone and Android, which aims to make meeting people less awkward and more fun, through true or false personalised icebreakers and interests matching with smart intelligence algorithms.

This gives users the Instagram sticky feature, users check back on Brezaa to see who has guessed their ice breakers, and users see exactly how they match with each other based on their choices at sign up, which we receive amazing five-star reviews on the app stores.

Where we’re at:

• App available on IOS and Android
• Almost 10k users
• £30,00 invested from founder
• Owning the rights to the technology
• Trademarked brand logo UK, USA, Europe
• Partnership arranged with music artist who has 2.5 million followers
• Media Coverage 
• Building more partnerships
• Promotional video created for investors and crowdfunding
• Preparing to reach out to investors for scaling
• Investor pitch deck ready
• Financial forecasts ready
• Business plan ready

Who are we:

• We are a company who believes great is not good enough. We have a team who works exceptionally well and share the same business vision. We also believe “clear concise communication creates clarity and saves time”.

Who you are / Role requirements:

• Set comprehensive goals for performance and growth
• Assist with the business strategies, plans and procedures
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors

Requirements

• Proven experience as Chief Operating Office or relevant role
• You are flexible and keen to learn
• You are happy to roll your sleeves up and get stuck into an early-stage startup
• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Experience in fundraising will be a plus
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Interviewing and setting salaries as the team grows
• Degree in Business Administration or relevant field; is a plus

You are excited to be part of a small startup co-founding team, but also motivated by personal ambition. You are flexible and learn quickly. As a COO, you will have tremendous ownership and responsibility for a big aspect of the business. And will eventually be the lead in developing the team. Communication will be key since we will be mainly working remotely, and meet every two weeks until we get funding.

The team is laid-back, yet focused on scaling the business to reach a mass market. You want to grow with a start-up that’s already gained traction, proven concept and moving in the right direction. You will have an interest in a start-up culture and believe in their vision as well.

Salary is not possible at the moment as we have just started to reach out to investors as we will be crowdfunding for our first fundraiser, only then the salary will be available. So, for now, it's joining our team and not quitting your current job just yet if you have one. :)

Part-time to start! Full time after investment! 

About the start-up:

We all know dating can get a bit frosty, a study as shown, for long term relationships people get along with people who share similar interests and most people get nervous about a date for lack of conversation.

We have solved this issue! Introducing Brezaa, Brezaa, is smart intelligence interests focused relationship app for IPhone and Android, which aims to make meeting people less awkward and more fun, through true or false personalised icebreakers and interests matching with smart intelligence algorithms.

This gives users the Instagram sticky feature, users check back on Brezaa to see who has guessed their ice breakers, and users see exactly how they match with each other based on their choices at sign up, which we receive amazing five-star reviews on the app stores.

Where we’re at:

• App available on IOS and Android
• Almost 10k users
• £30,00 invested from founder
• Owning the rights to the technology
• Trademarked brand logo UK, USA, Europe
• Partnership arranged with music artist who has 2.5 million followers
• Media Coverage 
• Building more partnerships
• Promotional video created for investors and crowdfunding
• Preparing to reach out to investors for scaling
• Investor pitch deck ready
• Financial forecasts ready
• Business plan ready

Who are we:

• We are a company who believes great is not good enough. We have a team who works exceptionally well and share the same business vision. We also believe “clear concise communication creates clarity and saves time”.

Who you are / Role requirements:

• Set comprehensive goals for performance and growth
• Assist with the business strategies, plans and procedures
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors

Requirements

• Proven experience as Chief Operating Office or relevant role
• You are flexible and keen to learn
• You are happy to roll your sleeves up and get stuck into an early-stage startup
• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Experience in fundraising will be a plus
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Interviewing and setting salaries as the team grows
• Degree in Business Administration or relevant field; is a plus

You are excited to be part of a small startup co-founding team, but also motivated by personal ambition. You are flexible and learn quickly. As a COO, you will have tremendous ownership and responsibility for a big aspect of the business. And will eventually be the lead in developing the team. Communication will be key since we will be mainly working remotely, and meet every two weeks until we get funding.

The team is laid-back, yet focused on scaling the business to reach a mass market. You want to grow with a start-up that’s already gained traction, proven concept and moving in the right direction. You will have an interest in a start-up culture and believe in their vision as well.

Salary is not possible at the moment as we have just started to reach out to investors as we will be crowdfunding for our first fundraiser, only then the salary will be available. So, for now, it's joining our team and not quitting your current job just yet if you have one. :)

Part-time to start! Full time after investment! 

About Us

At Hometree, we want to build the best smart home business in the world by redefining how customers interact with their homes.

Homeowners are now putting more and more technology into their homes so that they can make them safer, more comfortable, and better for the environment.  The problem for homeowners is that the more cameras, solar panels, energy storage batteries, and other connected devices they put into homes, the more complicated they get.  Our mission is to make homes much easier to manage for homeowners through our proven ability to link skilled tradespeople with best in class technology and customer service.

We have started on our journey by offering a suite of insurance and maintenance products to homeowners & landlords. We provide breakdown cover on a range of essential household items such as heating, electrics, and plumbing.  We are disrupting a £2bn market which has large incumbents providing a terrible experience. We are growing 30% each month, and we are the best-rated Trustpilot provider of these services in the UK. This is an excellent springboard for the next stage of our journey - to conquer the rest of the home! 

We are a five-year-old business backed by some of Europe's leading Venture Capital firms and other very influential angel investors. We have an incredibly diverse, experienced & passionate team with track records in some of Europe's leading tech start-ups, private equity, consulting, investment banking, and much more.

The Role  

As our UX Designer, you will be working within the Product team to deliver the best user experience for our customers, engineers and internal teams’ tools, websites and apps. As a focal point from a UX standpoint, you will always think customer first and will pro-actively search for customer feedback to ensure the product you define has high levels of engagement, retention and conversion. You will report into the Head of Product and work very closely with our development teams to deliver high-quality customer journeys and features for our new apps and website.

As a company, we follow the Lean Start-up approach and as a result, we will be working on delivering MVPs, experimenting, measuring and learning in order to deliver value to our customers on an ongoing basis.

Some of the products we will be developing in 2020 include the following:

• Online e-commerce journey
• Customer portal
• Engineer apps
• SME portal
• Fulfilment platform
• Price estimation tools

Key tasks and responsibilities

• Consider existing applications and evaluate their UX (user experience) effectiveness
• Consider the human-computer interaction (HCI) element of a design
• Run user testing of apps, tools and websites
• Define interaction models, user task flows, UI (user interface) specifications, and contribute to hypothesis testing
• Communicate scenarios, end-to-end experiences, interaction models, and screen designs to other people working on the products
• Working with visual designers and brand manager to incorporate a visual or brand identity into the finished product
• Developing and maintaining design wireframes (basic mock-ups of applications) and specifications

Apply if you are:

• Proven UI experience designing responsive websites and apps (mobile, tablet, desktop), ideally in an agency where you had e-commerce and app experience
• Solid experience in quantitative and qualitative research paired with intellectual curiosity that encourages study design, hypothesis/remote testing tools such as validity, including A/B testing, and iteration
• Solid experience in creating wireframes, interactive prototypes, storyboards, user flows, process flows and site maps
• Proficiency in at least one of the following: Figma, Photoshop, Illustrator or Sketch and other visual design and wire-framing tools of the likes of: InVision, MarvelApp, Balsamiq, etc. 
• Experience working in an Agile/Scrum development process
• Ability to work with other team members to understand detailed requirements and design complete user experiences that meet their needs
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
• A solid grasp of user-centred design and testing methodologies, subsystems, and usability and accessibility concerns

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are 10 minutes from Kings Cross, with the nearest Tube station being Highbury & Islington. This is your opportunity to join one of the fastest-growing European startups' in the home services sector backed by world-leading venture capitalists and angel investors. To set you up for success we will provide you with a MacBook Air, provide a company Breakfast every Thursday, drinks every Friday at 5pm along with quarterly company-wide social events. To top it off, all employees receive a Perkbox subscription with a host of perks.

About Us

At Hometree, we want to build the best smart home business in the world by redefining how customers interact with their homes.

Homeowners are now putting more and more technology into their homes so that they can make them safer, more comfortable, and better for the environment.  The problem for homeowners is that the more cameras, solar panels, energy storage batteries, and other connected devices they put into homes, the more complicated they get.  Our mission is to make homes much easier to manage for homeowners through our proven ability to link skilled tradespeople with best in class technology and customer service.

We have started on our journey by offering a suite of insurance and maintenance products to homeowners & landlords. We provide breakdown cover on a range of essential household items such as heating, electrics, and plumbing.  We are disrupting a £2bn market which has large incumbents providing a terrible experience. We are growing 30% each month, and we are the best-rated Trustpilot provider of these services in the UK. This is an excellent springboard for the next stage of our journey - to conquer the rest of the home! 

We are a five-year-old business backed by some of Europe's leading Venture Capital firms and other very influential angel investors. We have an incredibly diverse, experienced & passionate team with track records in some of Europe's leading tech start-ups, private equity, consulting, investment banking, and much more.

The Role  

As our UX Designer, you will be working within the Product team to deliver the best user experience for our customers, engineers and internal teams’ tools, websites and apps. As a focal point from a UX standpoint, you will always think customer first and will pro-actively search for customer feedback to ensure the product you define has high levels of engagement, retention and conversion. You will report into the Head of Product and work very closely with our development teams to deliver high-quality customer journeys and features for our new apps and website.

As a company, we follow the Lean Start-up approach and as a result, we will be working on delivering MVPs, experimenting, measuring and learning in order to deliver value to our customers on an ongoing basis.

Some of the products we will be developing in 2020 include the following:

• Online e-commerce journey
• Customer portal
• Engineer apps
• SME portal
• Fulfilment platform
• Price estimation tools

Key tasks and responsibilities

• Consider existing applications and evaluate their UX (user experience) effectiveness
• Consider the human-computer interaction (HCI) element of a design
• Run user testing of apps, tools and websites
• Define interaction models, user task flows, UI (user interface) specifications, and contribute to hypothesis testing
• Communicate scenarios, end-to-end experiences, interaction models, and screen designs to other people working on the products
• Working with visual designers and brand manager to incorporate a visual or brand identity into the finished product
• Developing and maintaining design wireframes (basic mock-ups of applications) and specifications

Apply if you are:

• Proven UI experience designing responsive websites and apps (mobile, tablet, desktop), ideally in an agency where you had e-commerce and app experience
• Solid experience in quantitative and qualitative research paired with intellectual curiosity that encourages study design, hypothesis/remote testing tools such as validity, including A/B testing, and iteration
• Solid experience in creating wireframes, interactive prototypes, storyboards, user flows, process flows and site maps
• Proficiency in at least one of the following: Figma, Photoshop, Illustrator or Sketch and other visual design and wire-framing tools of the likes of: InVision, MarvelApp, Balsamiq, etc. 
• Experience working in an Agile/Scrum development process
• Ability to work with other team members to understand detailed requirements and design complete user experiences that meet their needs
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
• A solid grasp of user-centred design and testing methodologies, subsystems, and usability and accessibility concerns

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are 10 minutes from Kings Cross, with the nearest Tube station being Highbury & Islington. This is your opportunity to join one of the fastest-growing European startups' in the home services sector backed by world-leading venture capitalists and angel investors. To set you up for success we will provide you with a MacBook Air, provide a company Breakfast every Thursday, drinks every Friday at 5pm along with quarterly company-wide social events. To top it off, all employees receive a Perkbox subscription with a host of perks.

About Us

At Hometree, we want to build the best smart home business in the world by redefining how customers interact with their homes.

Homeowners are now putting more and more technology into their homes so that they can make them safer, more comfortable, and better for the environment.  The problem for homeowners is that the more cameras, solar panels, energy storage batteries, and other connected devices they put into homes, the more complicated they get.  Our mission is to make homes much easier to manage for homeowners through our proven ability to link skilled tradespeople with best in class technology and customer service.

We have started on our journey by offering a suite of insurance and maintenance products to homeowners & landlords. We provide breakdown cover on a range of essential household items such as heating, electrics, and plumbing.  We are disrupting a £2bn market which has large incumbents providing a terrible experience. We are growing 30% each month, and we are the best-rated Trustpilot provider of these services in the UK. This is an excellent springboard for the next stage of our journey - to conquer the rest of the home! 

We are a five-year-old business backed by some of Europe's leading Venture Capital firms and other very influential angel investors. We have an incredibly diverse, experienced & passionate team with track records in some of Europe's leading tech start-ups, private equity, consulting, investment banking, and much more.

The Role 

Our team’s mission is to build the most secure, efficient, and most trusted platform for providing home services; including a customer control centre for managing contracts, and a dynamic routing and subcontractor management system. We work as a small, tight-knit team, make quick decisions affecting all Hometree tech products, and have the flexibility to learn and develop with whichever tools are best for the job, be it architectural choices, Machine Learning methods, or choice of low- or high-level languages. 

At Hometree you’ll have a lot of responsibilities from day one: 

• Plan, design, develop, and maintain AWS web applications and software architectures
• Building proof-of-concept mock-ups and rapid prototypes, leading to product ownership
• Mentoring other developers
• Work collaboratively across the business in a multi-functional role

Desirable Skills:

• JavaScript, Node.js, SASS, HTML
• CI/CD
• Great written and oral communication skills
• AWS serverless infrastructure (Lambda, RDS, API Gateway, S3)
• Architecture/DevOps/Infrastructure
• LitElement or React
• Scalable relational database design

Apply if you are:

• A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach.
• Customer-focused - You should always be thinking, “What can I be doing to deliver the most value to our customers?”
• Passion, energy, focus and enthusiasm for both the role and our business.
• Willing to grow - an ability to work quickly with a love for constant learning and personal development.

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are 10 minutes from Kings Cross, with the nearest Tube station being Highbury & Islington.

This is your opportunity to join one of the fastest-growing European startups' in the home services sector backed by world-leading venture capitalists and angel investors. To set you up for success we will provide you with a MacBook Air, provide a company Breakfast every Thursday, drinks every Friday at 5pm along with quarterly company-wide social events. To top it off, all employees receive a Perkbox subscription with a host of perks.

About Us

At Hometree, we want to build the best smart home business in the world by redefining how customers interact with their homes.

Homeowners are now putting more and more technology into their homes so that they can make them safer, more comfortable, and better for the environment.  The problem for homeowners is that the more cameras, solar panels, energy storage batteries, and other connected devices they put into homes, the more complicated they get.  Our mission is to make homes much easier to manage for homeowners through our proven ability to link skilled tradespeople with best in class technology and customer service.

We have started on our journey by offering a suite of insurance and maintenance products to homeowners & landlords. We provide breakdown cover on a range of essential household items such as heating, electrics, and plumbing.  We are disrupting a £2bn market which has large incumbents providing a terrible experience. We are growing 30% each month, and we are the best-rated Trustpilot provider of these services in the UK. This is an excellent springboard for the next stage of our journey - to conquer the rest of the home! 

We are a five-year-old business backed by some of Europe's leading Venture Capital firms and other very influential angel investors. We have an incredibly diverse, experienced & passionate team with track records in some of Europe's leading tech start-ups, private equity, consulting, investment banking, and much more.

The Role 

Our team’s mission is to build the most secure, efficient, and most trusted platform for providing home services; including a customer control centre for managing contracts, and a dynamic routing and subcontractor management system. We work as a small, tight-knit team, make quick decisions affecting all Hometree tech products, and have the flexibility to learn and develop with whichever tools are best for the job, be it architectural choices, Machine Learning methods, or choice of low- or high-level languages. 

At Hometree you’ll have a lot of responsibilities from day one: 

• Plan, design, develop, and maintain AWS web applications and software architectures
• Building proof-of-concept mock-ups and rapid prototypes, leading to product ownership
• Mentoring other developers
• Work collaboratively across the business in a multi-functional role

Desirable Skills:

• JavaScript, Node.js, SASS, HTML
• CI/CD
• Great written and oral communication skills
• AWS serverless infrastructure (Lambda, RDS, API Gateway, S3)
• Architecture/DevOps/Infrastructure
• LitElement or React
• Scalable relational database design

Apply if you are:

• A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach.
• Customer-focused - You should always be thinking, “What can I be doing to deliver the most value to our customers?”
• Passion, energy, focus and enthusiasm for both the role and our business.
• Willing to grow - an ability to work quickly with a love for constant learning and personal development.

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are 10 minutes from Kings Cross, with the nearest Tube station being Highbury & Islington.

This is your opportunity to join one of the fastest-growing European startups' in the home services sector backed by world-leading venture capitalists and angel investors. To set you up for success we will provide you with a MacBook Air, provide a company Breakfast every Thursday, drinks every Friday at 5pm along with quarterly company-wide social events. To top it off, all employees receive a Perkbox subscription with a host of perks.

About Us

At Hometree, we want to build the best smart home business in the world by redefining how customers interact with their homes.

Homeowners are now putting more and more technology into their homes so that they can make them safer, more comfortable, and better for the environment.  The problem for homeowners is that the more cameras, solar panels, energy storage batteries, and other connected devices they put into homes, the more complicated they get.  Our mission is to make homes much easier to manage for homeowners through our proven ability to link skilled tradespeople with best in class technology and customer service.

We have started on our journey by offering a suite of insurance and maintenance products to homeowners & landlords. We provide breakdown cover on a range of essential household items such as heating, electrics, and plumbing.  We are disrupting a £2bn market which has large incumbents providing a terrible experience. We are growing 30% each month, and we are the best-rated Trustpilot provider of these services in the UK. This is an excellent springboard for the next stage of our journey - to conquer the rest of the home! 

We are a five-year-old business backed by some of Europe's leading Venture Capital firms and other very influential angel investors. We have an incredibly diverse, experienced & passionate team with track records in some of Europe's leading tech start-ups, private equity, consulting, investment banking, and much more.

The Role  

Our Customer Success team's mission is to delight customers at every opportunity and is fundamental to our growth as a business.  We are a rapidly growing team that is focused on moving fast and improving rapidly. At Hometree, you'll get to redefine what the customer experience is like in an old antiquated industry through regularly working hand-in-hand with the rest of the business. 

At Hometree you’ll have a lot of responsibilities from day one: 

• Manage and help to scale a best in class Customer Success function.
• Work closely with the Head of Operations to define the Customer Success strategy.
• Driving system and process improvement to ensure that customer experience is world-class and to maintain our high Net Promoter Score.
• Ensure that all support provided is inline with Hometree values and being the customer champion within the business.
• Ensure that all customer communication through email, telephony and chat is inline with the Hometree tone of voice. 
• Onboarding of new Customer Success hires and providing ongoing learning and development. 
• Providing expert knowledge on all Hometree products. 
• Providing feedback to Marketing, Product and Tech on our customers experience. 

Required Skills;

• Experience of managing a Customer Support function, ideally within a high growth startup. 
• Comfortable using different CRM’s such as Zendesk, Salesforce etc and be proficient in Microsoft Office, especially excel.
• Comfortable using data to make informed decisions. 
• Ability to maintain a positive, empathetic and professional attitude toward customers at all times.
• Operational experience would be beneficial. 

Apply if you are:

• A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach.
• Customer-focused - You should always be thinking, “What can I be doing to deliver the most value to our customers?”
• Passion, energy, focus and enthusiasm for both the role and our business.
• Willing to grow - an ability to work quickly with a love for constant learning and personal development.

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are 10 minutes from Kings Cross, with the nearest Tube station being Highbury & Islington. This is your opportunity to join one of the fastest-growing European startups' in the home services sector backed by world-leading venture capitalists and angel investors. To set you up for success we will provide you with a MacBook Air, provide a company Breakfast every Thursday, drinks every Friday at 5pm along with quarterly company-wide social events. To top it off, all employees receive a Perkbox subscription with a host of perks.

About Us

At Hometree, we want to build the best smart home business in the world by redefining how customers interact with their homes.

Homeowners are now putting more and more technology into their homes so that they can make them safer, more comfortable, and better for the environment.  The problem for homeowners is that the more cameras, solar panels, energy storage batteries, and other connected devices they put into homes, the more complicated they get.  Our mission is to make homes much easier to manage for homeowners through our proven ability to link skilled tradespeople with best in class technology and customer service.

We have started on our journey by offering a suite of insurance and maintenance products to homeowners & landlords. We provide breakdown cover on a range of essential household items such as heating, electrics, and plumbing.  We are disrupting a £2bn market which has large incumbents providing a terrible experience. We are growing 30% each month, and we are the best-rated Trustpilot provider of these services in the UK. This is an excellent springboard for the next stage of our journey - to conquer the rest of the home! 

We are a five-year-old business backed by some of Europe's leading Venture Capital firms and other very influential angel investors. We have an incredibly diverse, experienced & passionate team with track records in some of Europe's leading tech start-ups, private equity, consulting, investment banking, and much more.

The Role  

Our Customer Success team's mission is to delight customers at every opportunity and is fundamental to our growth as a business.  We are a rapidly growing team that is focused on moving fast and improving rapidly. At Hometree, you'll get to redefine what the customer experience is like in an old antiquated industry through regularly working hand-in-hand with the rest of the business. 

At Hometree you’ll have a lot of responsibilities from day one: 

• Manage and help to scale a best in class Customer Success function.
• Work closely with the Head of Operations to define the Customer Success strategy.
• Driving system and process improvement to ensure that customer experience is world-class and to maintain our high Net Promoter Score.
• Ensure that all support provided is inline with Hometree values and being the customer champion within the business.
• Ensure that all customer communication through email, telephony and chat is inline with the Hometree tone of voice. 
• Onboarding of new Customer Success hires and providing ongoing learning and development. 
• Providing expert knowledge on all Hometree products. 
• Providing feedback to Marketing, Product and Tech on our customers experience. 

Required Skills;

• Experience of managing a Customer Support function, ideally within a high growth startup. 
• Comfortable using different CRM’s such as Zendesk, Salesforce etc and be proficient in Microsoft Office, especially excel.
• Comfortable using data to make informed decisions. 
• Ability to maintain a positive, empathetic and professional attitude toward customers at all times.
• Operational experience would be beneficial. 

Apply if you are:

• A team player who works well with others including those outside the engineering team. Innovation - you need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach.
• Customer-focused - You should always be thinking, “What can I be doing to deliver the most value to our customers?”
• Passion, energy, focus and enthusiasm for both the role and our business.
• Willing to grow - an ability to work quickly with a love for constant learning and personal development.

Behaviours we value as a business

• Radical Candour - Respectful but direct honesty
• Ownership - Own your results without complacency
• Obsessed - Customer obsessed, everything else secondary
• Trust in Teamwork - Doing the right thing, even when no one is watching
• Speed - Fast, data-driven decisions and results

Our Commitment to you

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. Hometree doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

Hometree’s a workplace where you can be yourself. Dye your hair purple. Take your laptop to the sofa. Whatever helps you feel comfortable and happy at work. We want to do whatever we can to help you grow in your career (and make enough space for a fulfilling home life too).

We are 10 minutes from Kings Cross, with the nearest Tube station being Highbury & Islington. This is your opportunity to join one of the fastest-growing European startups' in the home services sector backed by world-leading venture capitalists and angel investors. To set you up for success we will provide you with a MacBook Air, provide a company Breakfast every Thursday, drinks every Friday at 5pm along with quarterly company-wide social events. To top it off, all employees receive a Perkbox subscription with a host of perks.