Data Analyst

Location: Dummer, Basingstoke

Salary: Up to £28k per annum

Our client is a well-established and award winning business based in Dummer in Basingstoke. They are now seeking an experienced Data Analyst to join their warm and friendly team.

The key duties of the Data Analyst will include;

• Updating data, ensuring accuracy and high quality
• Reconciling data between the company and suppliers, investigating any differences
• Maintaining up to date customer records
• Adding new products and billing to customer accounts
• Dealing with internal queries and providing support to other departments

The successful Data Analyst will need;

• Strong analytical skills with advanced experience of Excel
• A keen eye for detail with the ability to investigate complex and involved discrepancies
• To be self-motivated, organised and have a tenacious personality
• Good communication skills

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.

In the meantime please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.

Data Analyst

Location: Dummer, Basingstoke

Salary: Up to £28k per annum

Our client is a well-established and award winning business based in Dummer in Basingstoke. They are now seeking an experienced Data Analyst to join their warm and friendly team.

The key duties of the Data Analyst will include;

• Updating data, ensuring accuracy and high quality
• Reconciling data between the company and suppliers, investigating any differences
• Maintaining up to date customer records
• Adding new products and billing to customer accounts
• Dealing with internal queries and providing support to other departments

The successful Data Analyst will need;

• Strong analytical skills with advanced experience of Excel
• A keen eye for detail with the ability to investigate complex and involved discrepancies
• To be self-motivated, organised and have a tenacious personality
• Good communication skills

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.

In the meantime please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.

2nd Line Support Engineer x2 - Cheltenham - Permanent Opportunity - £28-30k OTE

Your new role
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the 2nd line IT Support Analyst is to provide second line software, hardware and network support for customers across multiple sites. Including but not limited to desk side support, server, network and other infrastructural support.

Reporting to the 2nd Line Team Leader, the Second Line IT Support Analyst will work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and in person (for walk-in customers). The analyst will be responsible for providing 2nd line technical support, maintaining a high degree of customer service for all IT incidents and requests; adhere to all service level agreements and processes, taking ownership of user support, troubleshooting, fault resolution and service management. The analyst will take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Key responsibilities:

• To provide 2nd line technical support in a calm, professional and customer focussed manner
• To maintain a high degree of customer service and adhere to all service level agreements and processes
• Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary
• Take ownership of customer problems and follow up the status of problems to the customer and communicate progress in a timely manner
• Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool
• Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution
• Provide hardware configuration, support and maintenance
• Remote Support management of customer hardware/software
• Complete service request fulfilment as necessary
• Maintain IT asset records accordingly
• To create, maintain and publish relevant support documentation in order to assist customers and the IT team
• To proactively initiate the creation of new knowledge articles, and to assist in driving the adoption of knowledge through appropriate engagement with other team members and users.
• To participate in problem management processes and investigations.
• Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed

What you'll need to succeed

• Experience of working in a busy environment, to targets, to SLA's and within timescales

• Previous Service Management experience (ITIL preferable)

• Excellent customer service skills and exceptional telephone manner
• Good communication skills on all levels
• Ability to participate and contribute successfully within a team environment
• Must have strong problem solving skills
• Experience in user support for applications
• Good knowledge of Windows 7, 10, iOS, android & other operating systems.
• Knowledge and experience Microsoft Office365 preferable
• Knowledge and experience of Microsoft Active Directory
• Knowledge and experience of Microsoft SCCM
• Knowledge and experience of Microsoft Windows Server
• Knowledge and experience within VMware\Virtualised environments
• Knowledge and experience with Citrix environments
• Solid knowledge and experience of TCPIP, DNS, DHCP, LAN, WAN, WLAN
• Good knowledge of Microsoft Office suite
• Good organisation & prioritisation skills
• Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation
• Able to deal appropriately and maturely with difficult situations
• The ability to work within a team, be self-motivated and have a 'can-do' attitude
• Strong problem solving skills
• Ability to plan, manage and prioritise work load under pressure & without supervision
• Full UK Driving license

What you'll get in return
An exciting opportunity to work within a Global organisation in a varied, evolving position where you will be able to up skill and progress due to continued growth.
Free parking in a convenient location is on offer along side a generous benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

2nd Line Support Engineer x2 - Cheltenham - Permanent Opportunity - £28-30k OTE

Your new role
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the 2nd line IT Support Analyst is to provide second line software, hardware and network support for customers across multiple sites. Including but not limited to desk side support, server, network and other infrastructural support.

Reporting to the 2nd Line Team Leader, the Second Line IT Support Analyst will work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and in person (for walk-in customers). The analyst will be responsible for providing 2nd line technical support, maintaining a high degree of customer service for all IT incidents and requests; adhere to all service level agreements and processes, taking ownership of user support, troubleshooting, fault resolution and service management. The analyst will take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Key responsibilities:

• To provide 2nd line technical support in a calm, professional and customer focussed manner
• To maintain a high degree of customer service and adhere to all service level agreements and processes
• Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary
• Take ownership of customer problems and follow up the status of problems to the customer and communicate progress in a timely manner
• Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool
• Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution
• Provide hardware configuration, support and maintenance
• Remote Support management of customer hardware/software
• Complete service request fulfilment as necessary
• Maintain IT asset records accordingly
• To create, maintain and publish relevant support documentation in order to assist customers and the IT team
• To proactively initiate the creation of new knowledge articles, and to assist in driving the adoption of knowledge through appropriate engagement with other team members and users.
• To participate in problem management processes and investigations.
• Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed

What you'll need to succeed

• Experience of working in a busy environment, to targets, to SLA's and within timescales

• Previous Service Management experience (ITIL preferable)

• Excellent customer service skills and exceptional telephone manner
• Good communication skills on all levels
• Ability to participate and contribute successfully within a team environment
• Must have strong problem solving skills
• Experience in user support for applications
• Good knowledge of Windows 7, 10, iOS, android & other operating systems.
• Knowledge and experience Microsoft Office365 preferable
• Knowledge and experience of Microsoft Active Directory
• Knowledge and experience of Microsoft SCCM
• Knowledge and experience of Microsoft Windows Server
• Knowledge and experience within VMware\Virtualised environments
• Knowledge and experience with Citrix environments
• Solid knowledge and experience of TCPIP, DNS, DHCP, LAN, WAN, WLAN
• Good knowledge of Microsoft Office suite
• Good organisation & prioritisation skills
• Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation
• Able to deal appropriately and maturely with difficult situations
• The ability to work within a team, be self-motivated and have a 'can-do' attitude
• Strong problem solving skills
• Ability to plan, manage and prioritise work load under pressure & without supervision
• Full UK Driving license

What you'll get in return
An exciting opportunity to work within a Global organisation in a varied, evolving position where you will be able to up skill and progress due to continued growth.
Free parking in a convenient location is on offer along side a generous benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Exciting opportunity to join a thriving Service Desk in Havant.

Your new company
An industry leading employer on the South Coast.

Your new role
As a Service Desk Analyst you will act as the initial incident manager. Assessing, escalating and coordinating each contact as needed. You will provide full and accurate advice to the customer in a professional manner.

What you'll need to succeed
For this Role you will need to have outstanding customer service skills alongside excellent interpersonal and communication skills. A passion and good understanding of IT, along with a strong understanding of the Service Desk function and its role within IT.

What you'll get in return
40 hours per week, £14 per hour. Working Monday to Friday. Training provided. 6 month contract

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Exciting opportunity to join a thriving Service Desk in Havant.

Your new company
An industry leading employer on the South Coast.

Your new role
As a Service Desk Analyst you will act as the initial incident manager. Assessing, escalating and coordinating each contact as needed. You will provide full and accurate advice to the customer in a professional manner.

What you'll need to succeed
For this Role you will need to have outstanding customer service skills alongside excellent interpersonal and communication skills. A passion and good understanding of IT, along with a strong understanding of the Service Desk function and its role within IT.

What you'll get in return
40 hours per week, £14 per hour. Working Monday to Friday. Training provided. 6 month contract

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

2nd Line Support Engineer

£22,000 to £28,000 per annum 

My client, a leading Microsoft Cloud Partner is looking for motivated IT Support Engineers that really have a passion for delivering the best customer support to an ever growing list of customers. Consequently, they are looking for support professionals well versed in end-user support across Windows 10, Azure, Office365 etc.

Your day to day:

• Answering service desk calls and emails rapidly ensuring that support tickets are raised and categorized appropriately

• Identifying and managing the timely escalation of tickets that have been allocated to you but need additional resources within the support team

• Proactively ensuring time and ticket update entry within the support desk ticketing system

• Ensuring customer documentation and process guides are regularly updated

• Providing timely and effective technical assistance

• Delivering exemplary customer service

• Ensuring that assigned individual key-performance-indicators (KPI’s) are met

What’s required from you 

Candidates will ideally have  a minimum 6-12 months (minimum) experience in a similar support role alongside exceptional customer service and soft-skills and the following technical experience:

• Windows 7 / 10

• Active Directory/Group Policy

• Windows Server 2008/2012/2016/2019

• Office 365 support

• Security/Firewall

• Back Up

• Antivirus

What’s in it for you? 

This company will invest heavily in you and your future, they’ll pay for training and certifications and also offer financial incentives to increase the number of Microsoft certifications you have. For the ambitious, you will also have the opportunity to be fast-tracked into consulting where you will work with the latest cloud technology on some exciting cloud projects. They’ll do all this and also make sure that you’re in an environment where you will actually feel a part of a team and enjoy going to work on a Monday morning!

Think this is the role for you? Submit your CV and let’s have a conversation.

2nd Line Support Engineer

£22,000 to £28,000 per annum 

My client, a leading Microsoft Cloud Partner is looking for motivated IT Support Engineers that really have a passion for delivering the best customer support to an ever growing list of customers. Consequently, they are looking for support professionals well versed in end-user support across Windows 10, Azure, Office365 etc.

Your day to day:

• Answering service desk calls and emails rapidly ensuring that support tickets are raised and categorized appropriately

• Identifying and managing the timely escalation of tickets that have been allocated to you but need additional resources within the support team

• Proactively ensuring time and ticket update entry within the support desk ticketing system

• Ensuring customer documentation and process guides are regularly updated

• Providing timely and effective technical assistance

• Delivering exemplary customer service

• Ensuring that assigned individual key-performance-indicators (KPI’s) are met

What’s required from you 

Candidates will ideally have  a minimum 6-12 months (minimum) experience in a similar support role alongside exceptional customer service and soft-skills and the following technical experience:

• Windows 7 / 10

• Active Directory/Group Policy

• Windows Server 2008/2012/2016/2019

• Office 365 support

• Security/Firewall

• Back Up

• Antivirus

What’s in it for you? 

This company will invest heavily in you and your future, they’ll pay for training and certifications and also offer financial incentives to increase the number of Microsoft certifications you have. For the ambitious, you will also have the opportunity to be fast-tracked into consulting where you will work with the latest cloud technology on some exciting cloud projects. They’ll do all this and also make sure that you’re in an environment where you will actually feel a part of a team and enjoy going to work on a Monday morning!

Think this is the role for you? Submit your CV and let’s have a conversation.

Junior-Mid Developer - PHP/ Laravel/ MySQL/ JavaScript

This leading technology firm who develop and deliver a wide range of products as well as providing consultancy to businesses have a vacancy for a motivated Junior to join them. If you have an understanding of PHP development and enjoy the process of learning, then APPLY now to progress to the next step.

During your time with them, you will be provided with ongoing mentoring and several benefits, helping you manage your work.

Get in touch if you have knowledge and interest in the following:

• PHP
• MYSQL
• JavaScript
• HTML/ CSS
• MVC frameworks - Laravel/ Zend/ Symfony

Desirable skills:

• OOP Principles
• Rest API's

More Details?

APPLY NOW with your CV or call Louis Williams on (phone number removed) to find out about this great opportunity in more detail.

Junior-Mid Developer - PHP/ Laravel/ MySQL/ JavaScript

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

Junior-Mid Developer - PHP/ Laravel/ MySQL/ JavaScript

This leading technology firm who develop and deliver a wide range of products as well as providing consultancy to businesses have a vacancy for a motivated Junior to join them. If you have an understanding of PHP development and enjoy the process of learning, then APPLY now to progress to the next step.

During your time with them, you will be provided with ongoing mentoring and several benefits, helping you manage your work.

Get in touch if you have knowledge and interest in the following:

• PHP
• MYSQL
• JavaScript
• HTML/ CSS
• MVC frameworks - Laravel/ Zend/ Symfony

Desirable skills:

• OOP Principles
• Rest API's

More Details?

APPLY NOW with your CV or call Louis Williams on (phone number removed) to find out about this great opportunity in more detail.

Junior-Mid Developer - PHP/ Laravel/ MySQL/ JavaScript

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.