Public Cloud Architect

My client are an award winning digital consultancy who are looking to build a practise that specialise in migrations into public cloud.

The right candidate will be operating at an enterprise level, and be a well respected thought leader in the cloud/data community, and be able to lead and mentor other engineers in their team, and also engage with stakeholders.

There is more information available on this role but essential skills are as follows:

- Expert in migrating cloud to a major public cloud platform (AWS/Azure)

- Expert in migrating workloads to the public cloud

- able to understand the entire design process and also chip in if projects are falling behind. Must be hands on.

- able to lead a team, engage with customers, and have a strong understanding of devops, agile delivery principles and also understanding of tools being used.

Please apply for immediate review.

Public Cloud Architect

My client are an award winning digital consultancy who are looking to build a practise that specialise in migrations into public cloud.

The right candidate will be operating at an enterprise level, and be a well respected thought leader in the cloud/data community, and be able to lead and mentor other engineers in their team, and also engage with stakeholders.

There is more information available on this role but essential skills are as follows:

- Expert in migrating cloud to a major public cloud platform (AWS/Azure)

- Expert in migrating workloads to the public cloud

- able to understand the entire design process and also chip in if projects are falling behind. Must be hands on.

- able to lead a team, engage with customers, and have a strong understanding of devops, agile delivery principles and also understanding of tools being used.

Please apply for immediate review.

1st / 2nd Line Service Desk Analyst required by an international Managed Service Provider (MSP) based in London (Fulham) offering up to £25k plus benefits. With a growing client base, demand for support services has significantly increased resulting in this excellent opportunity. You'll experience different environments and technologies giving you great skill and career development together with a real opportunity to progress. Reporting directly to the Service Desk Manager, you will be primarily responsible for any 1st and 2nd line tickets generated by clients via telephone, email and remote access.

Ideal Skills and Experience
- 1st and 2nd line support experience
- Microsoft servers
- Active Directory
- Office 365
- VPN
- Exchange

This is a great opportunity not only offering career and technical growth but also an enjoyable and exciting environment. Sound good? Apply now.

1st / 2nd Line Service Desk Analyst required by an international Managed Service Provider (MSP) based in London (Fulham) offering up to £25k plus benefits. With a growing client base, demand for support services has significantly increased resulting in this excellent opportunity. You'll experience different environments and technologies giving you great skill and career development together with a real opportunity to progress. Reporting directly to the Service Desk Manager, you will be primarily responsible for any 1st and 2nd line tickets generated by clients via telephone, email and remote access.

Ideal Skills and Experience
- 1st and 2nd line support experience
- Microsoft servers
- Active Directory
- Office 365
- VPN
- Exchange

This is a great opportunity not only offering career and technical growth but also an enjoyable and exciting environment. Sound good? Apply now.

As an Software Support Technician you will be providing remote technical support to external users of a bespoke software system. This is a busy and fast paced role so you must be able to work well under pressure in order to fulfil customer service level agreements. Full training will be provided on the bespoke software.

Duties will include:

Answering the phone, dealing with technical queries for software applications.

Delivering solutions and excellent customer service in a timely manner.

Requirements:

A degree/HND (or equivalent) qualification in an IT related subject.

Experience of working in a similar role, providing technical remote/helpdesk support and advice.

Knowledge of Windows Servers and Microsoft SQL

Any knowledge of stock control and management systems within the Merchant industry would be a considerable advantage.

The hours of work are Monday to Friday and there will be a rota for working Saturday's.

Salary £16k - £24k depending upon level of experience and qualifications.

The first stage of the application process is to apply online.

If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

As an Software Support Technician you will be providing remote technical support to external users of a bespoke software system. This is a busy and fast paced role so you must be able to work well under pressure in order to fulfil customer service level agreements. Full training will be provided on the bespoke software.

Duties will include:

Answering the phone, dealing with technical queries for software applications.

Delivering solutions and excellent customer service in a timely manner.

Requirements:

A degree/HND (or equivalent) qualification in an IT related subject.

Experience of working in a similar role, providing technical remote/helpdesk support and advice.

Knowledge of Windows Servers and Microsoft SQL

Any knowledge of stock control and management systems within the Merchant industry would be a considerable advantage.

The hours of work are Monday to Friday and there will be a rota for working Saturday's.

Salary £16k - £24k depending upon level of experience and qualifications.

The first stage of the application process is to apply online.

If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Great new role based in Central London for an experienced Support Engineer.

Our client is looking for a Tier 2 Technical Support Engineer to take on the responsibility of providing support to our clients. The role will be office and client-site based as you will visit multiple client sites on a regular basis.

The role is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations.

Essential experience:

• A minimum of 2-years 2nd Line hands on experience in an IT Desktop/Server support role
• Microsoft Desktop (7 / 8 / 10) Operating Systems
• Microsoft Productivity Suites (Office 2010 - 2016)
• Backup Solutions (Veritas Backup Exec, Max Backup, Ahsay, Attix5) - Administration of Microsoft Server 2008 / 2012
• Administration of Microsoft Active Directory
• Administration of Microsoft Exchange 2010 / 2013 / 2016
• Administration of Office 365 - Knowledge of Microsoft Azure
• Centralized monitoring and management in large-scale, high-availability environments;
• Knowledge of large-scale LAN/WAN switching and routing implementation and operation with specific knowledge of VLAN, VPNs.
• Knowledge of network infrastructure, TCP/IP, networking and information system security principles, practices and technologies;
• Basic understanding of core Internet routing protocols and services

Great new role based in Central London for an experienced Support Engineer.

Our client is looking for a Tier 2 Technical Support Engineer to take on the responsibility of providing support to our clients. The role will be office and client-site based as you will visit multiple client sites on a regular basis.

The role is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations.

Essential experience:

• A minimum of 2-years 2nd Line hands on experience in an IT Desktop/Server support role
• Microsoft Desktop (7 / 8 / 10) Operating Systems
• Microsoft Productivity Suites (Office 2010 - 2016)
• Backup Solutions (Veritas Backup Exec, Max Backup, Ahsay, Attix5) - Administration of Microsoft Server 2008 / 2012
• Administration of Microsoft Active Directory
• Administration of Microsoft Exchange 2010 / 2013 / 2016
• Administration of Office 365 - Knowledge of Microsoft Azure
• Centralized monitoring and management in large-scale, high-availability environments;
• Knowledge of large-scale LAN/WAN switching and routing implementation and operation with specific knowledge of VLAN, VPNs.
• Knowledge of network infrastructure, TCP/IP, networking and information system security principles, practices and technologies;
• Basic understanding of core Internet routing protocols and services

Application/Product Support role based in South Oxford

The Role:

• Providing level 2 support for applications within the Product Support team's remit
• Acting as a point of contact for services you represent
• Collaborating, maintaining excellent relationships with all key business & technology stakeholders on the overall service roadmaps for services you represent
• Owning the full-service lifecycle of the product and is not restricted to work on tickets only
• Ensuring that the service is designed to meet the needs of the business throughout the service lifecycle, agree and manage KPIs and SLAs with the business
• Accounting for the successful transition of products and services from Build to Run (BAU) mode
• Ensuring appropriate communication between business users, the product team, technology team & 3rd party vendors for general queries, incidents, problems and requests relating to the products/ applications in scope as required to meet business objectives
• Establishing and providing key stakeholders timely communication and having regular interactions about new services/changes using appropriate modes of communication to ensure service excellence

Experience Required:

• Relevant experience in a Product or Application support role
• Excellent knowledge of a wide area of information systems concepts and practice, both within and beyond own organization. Including all stages of systems development. Has a deep knowledge of at least one area of specialisation
• Demonstrated rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
• Good knowledge of MS Office applications, especially Excel, Word, and Visio
• Familiarity with database and SQL query; good knowledge of internet usage and common browsers
• Knowledge of XML, HTML, as well as scripting languages will be a plus
• ITIL v3/v4 Foundation / Intermediate (beneficial)

If the role sounds of interest please send me your CV and I will call you to discuss the role in more detail.

Application/Product Support role based in South Oxford

The Role:

• Providing level 2 support for applications within the Product Support team's remit
• Acting as a point of contact for services you represent
• Collaborating, maintaining excellent relationships with all key business & technology stakeholders on the overall service roadmaps for services you represent
• Owning the full-service lifecycle of the product and is not restricted to work on tickets only
• Ensuring that the service is designed to meet the needs of the business throughout the service lifecycle, agree and manage KPIs and SLAs with the business
• Accounting for the successful transition of products and services from Build to Run (BAU) mode
• Ensuring appropriate communication between business users, the product team, technology team & 3rd party vendors for general queries, incidents, problems and requests relating to the products/ applications in scope as required to meet business objectives
• Establishing and providing key stakeholders timely communication and having regular interactions about new services/changes using appropriate modes of communication to ensure service excellence

Experience Required:

• Relevant experience in a Product or Application support role
• Excellent knowledge of a wide area of information systems concepts and practice, both within and beyond own organization. Including all stages of systems development. Has a deep knowledge of at least one area of specialisation
• Demonstrated rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
• Good knowledge of MS Office applications, especially Excel, Word, and Visio
• Familiarity with database and SQL query; good knowledge of internet usage and common browsers
• Knowledge of XML, HTML, as well as scripting languages will be a plus
• ITIL v3/v4 Foundation / Intermediate (beneficial)

If the role sounds of interest please send me your CV and I will call you to discuss the role in more detail.