Customer Support / administrator

Location: Leicestershire

Hours of work: 25 hours – Monday to Friday (Flexible shift pattern available)

Salary: £13,333 (FTE – 20K)

The Client:

Our client, a leading supplier of industrial products, is looking for an experienced customer support administrator to join their technical support department.
Key Responsibilities:
• Provide effective telephone support to distributors & end users.
• Ensure that all Repair Order Forms are entered, monitored and completed in a timely manner.
• Certify that all correspondence via e mail, royal mail, fax telephone is responded to within the specified time frames
• Provide effective support to all technical support staff.
• Process /chase warranty returns to agreed procedures
• Investigate and respond to distributor & end user queries.
• Ensure all administration is completed to required level
• Progress chase customer complaints to satisfactory resolution.
• Continuing liaison with Sales, Service Dept. & Warehouse
• Ad hoc projects as assigned by the Technical Supervisor/Technical Manager
• Carry out any other reasonable tasks as required.

Experience, attributes & skills sought:

• Excellent at multitasking
• Strong communication skills
• Used to working within a fast paced environment
• An appreciation for technology (desire to learn)
• Previous experience within a technical environment

Interested in this role? Please click ‘apply' today.

Customer Support / administrator

Location: Leicestershire

Hours of work: 25 hours – Monday to Friday (Flexible shift pattern available)

Salary: £13,333 (FTE – 20K)

The Client:

Our client, a leading supplier of industrial products, is looking for an experienced customer support administrator to join their technical support department.
Key Responsibilities:
• Provide effective telephone support to distributors & end users.
• Ensure that all Repair Order Forms are entered, monitored and completed in a timely manner.
• Certify that all correspondence via e mail, royal mail, fax telephone is responded to within the specified time frames
• Provide effective support to all technical support staff.
• Process /chase warranty returns to agreed procedures
• Investigate and respond to distributor & end user queries.
• Ensure all administration is completed to required level
• Progress chase customer complaints to satisfactory resolution.
• Continuing liaison with Sales, Service Dept. & Warehouse
• Ad hoc projects as assigned by the Technical Supervisor/Technical Manager
• Carry out any other reasonable tasks as required.

Experience, attributes & skills sought:

• Excellent at multitasking
• Strong communication skills
• Used to working within a fast paced environment
• An appreciation for technology (desire to learn)
• Previous experience within a technical environment

Interested in this role? Please click ‘apply' today.

Agile Delivery Lead
AED 25k / GBP £5200 Per Month
Dubai, United Arab Emirates
Long Term Contract

A prestigious company is looking to hire a motivated Agile Delivery Lead to aid in the implementations of technical products. You will be guiding teams on the Agile/Scrum practices and setting standards for them to follow.

Skills / Environment
-Several years' experience in a project delivery leadership role
-Agile Delivery for a small / medium technology change programme
-Software delivery tools e.g. MS Office suite, JIRA, Confluence
-Following core Scrum values

Role Overview
As the Agile Delivery Lead, you will be responsible for the day to day planning, leading organizing and motivating the scrum team. Other duties include scheduling user stories, working with the product owners to refine and maintain the product backlog, and ensuring the acceptance criteria and definition of done are being followed.

Benefits: Free visa arrangement and sponsorship, 22 days paid holiday, medical insurance and an end of service gratuity

This role may suit candidates, who hold the following job titles: Scrum Master, Project Delivery Lead, Delivery Lead, Senior Scrum Master, Agile Coach

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. (phone number removed)).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Agile Delivery Lead
AED 25k / GBP £5200 Per Month
Dubai, United Arab Emirates
Long Term Contract

A prestigious company is looking to hire a motivated Agile Delivery Lead to aid in the implementations of technical products. You will be guiding teams on the Agile/Scrum practices and setting standards for them to follow.

Skills / Environment
-Several years' experience in a project delivery leadership role
-Agile Delivery for a small / medium technology change programme
-Software delivery tools e.g. MS Office suite, JIRA, Confluence
-Following core Scrum values

Role Overview
As the Agile Delivery Lead, you will be responsible for the day to day planning, leading organizing and motivating the scrum team. Other duties include scheduling user stories, working with the product owners to refine and maintain the product backlog, and ensuring the acceptance criteria and definition of done are being followed.

Benefits: Free visa arrangement and sponsorship, 22 days paid holiday, medical insurance and an end of service gratuity

This role may suit candidates, who hold the following job titles: Scrum Master, Project Delivery Lead, Delivery Lead, Senior Scrum Master, Agile Coach

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. (phone number removed)).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Our client is an award-winning Professional Services Business climbing year on year in their Industry ranking with 2000 employees and revenues in excess of £100 million.
Due to an ongoing transformation of the IT and growing project pipeline, Human Capital Ventures is proud to be acting as a preferred partner in the recruitment of Web Developer to be located from their plush head offices in Northampton.
As a Web Developer you will be an integral part of our clients Information Systems team responsible for the development and maintenance of their IT Systems which underpin their portfolio of services. You will be involved in all phases of the development of business-changing enterprise solutions, using ASP.Net, JavaScript, SiteCore and other integrated technologies. The post-holder will also contribute significantly to third-tier support processes, resolving problems, documenting root causes and improving service levels
Main responsibilities
Systems Development and Administration

- Methodically investigate, analyse and document business requirements.
- Design, develop and maintain key software components using C#, JavaScript, HTML, CSS, SiteCore and Microsoft SQL Server in accordance with Software and Security Development Lifecycles.
- Develop solutions, changes and fixes as specified by the business and/or clients.
- Test developed software and resolve any issues, ensuring systems operate in a reliable manner.
- Ensure appropriate documentation is created and maintained for all system developments.
- Work with Project Managers, providing accurate development estimates as requested.
- Ensure systems change management is carried out in accordance with agreed standards and procedures.

Service Management

- Administer and maintain systems in accordance with the needs of the business.
- Provide technical and user support on software solutions.
- Provide a key point of liaison between the business and the IS Department, ensuring a rapid response to all problems, ideas, issues and queries raised.
- Develop implementation plans required to deal with complex requests for change, evaluating any risks to the integrity of infrastructure associated with the change.
- Support other members of the Development team and of the IS Department as a whole.

Skills and qualifications
Essential

- A minimum of 2 years’ experience developing with C#
- A minimum of 2 years’ experience developing with JavaScript, HTML and CSS.
- An understanding of REST
- Ability to write stored procedures, write complex SQL queries, and ability to analyse SQL data.
- Good understanding of IT systems and infrastructure.

Preferred

- Experience with SiteCore.
- Experience of using React or AngularJS.
- Experience with Node.js
- Experience as a SharePoint Developer.
- Experience with Microsoft SSRS and SSIS.
- Knowledge of Powershell scripting.

Location:          Northampton, Northants
Salary:              £35,000 - £40,000 + Awesome Benefits
Benefits:           28 days holiday + bank holidays, private medical, great pensions + more
Tenure:             Permanent
 

Our client is an award-winning Professional Services Business climbing year on year in their Industry ranking with 2000 employees and revenues in excess of £100 million.
Due to an ongoing transformation of the IT and growing project pipeline, Human Capital Ventures is proud to be acting as a preferred partner in the recruitment of Web Developer to be located from their plush head offices in Northampton.
As a Web Developer you will be an integral part of our clients Information Systems team responsible for the development and maintenance of their IT Systems which underpin their portfolio of services. You will be involved in all phases of the development of business-changing enterprise solutions, using ASP.Net, JavaScript, SiteCore and other integrated technologies. The post-holder will also contribute significantly to third-tier support processes, resolving problems, documenting root causes and improving service levels
Main responsibilities
Systems Development and Administration

- Methodically investigate, analyse and document business requirements.
- Design, develop and maintain key software components using C#, JavaScript, HTML, CSS, SiteCore and Microsoft SQL Server in accordance with Software and Security Development Lifecycles.
- Develop solutions, changes and fixes as specified by the business and/or clients.
- Test developed software and resolve any issues, ensuring systems operate in a reliable manner.
- Ensure appropriate documentation is created and maintained for all system developments.
- Work with Project Managers, providing accurate development estimates as requested.
- Ensure systems change management is carried out in accordance with agreed standards and procedures.

Service Management

- Administer and maintain systems in accordance with the needs of the business.
- Provide technical and user support on software solutions.
- Provide a key point of liaison between the business and the IS Department, ensuring a rapid response to all problems, ideas, issues and queries raised.
- Develop implementation plans required to deal with complex requests for change, evaluating any risks to the integrity of infrastructure associated with the change.
- Support other members of the Development team and of the IS Department as a whole.

Skills and qualifications
Essential

- A minimum of 2 years’ experience developing with C#
- A minimum of 2 years’ experience developing with JavaScript, HTML and CSS.
- An understanding of REST
- Ability to write stored procedures, write complex SQL queries, and ability to analyse SQL data.
- Good understanding of IT systems and infrastructure.

Preferred

- Experience with SiteCore.
- Experience of using React or AngularJS.
- Experience with Node.js
- Experience as a SharePoint Developer.
- Experience with Microsoft SSRS and SSIS.
- Knowledge of Powershell scripting.

Location:          Northampton, Northants
Salary:              £35,000 - £40,000 + Awesome Benefits
Benefits:           28 days holiday + bank holidays, private medical, great pensions + more
Tenure:             Permanent
 

Our client is an award-winning Professional Services Business climbing year on year in their Industry ranking with 2000 employees and revenues in excess of £100 million.
Due to an ongoing transformation of the IT and growing project pipeline, Human Capital Ventures is proud to be acting as a preferred partner in the recruitment of SharePoint Developer to be located from their plush head offices in Northampton.
As a SharePoint Developer you will be an integral part of our clients Information Systems team responsible for the development and maintenance of their IT Systems which underpin their portfolio of services. You will be involved in all phases of the development of business-changing enterprise solutions, using SharePoint 2013/2019 and other integrated technologies.
Systems Development

- Methodically investigate, analyse and document requirements.
- Design, develop and maintain key software components using Microsoft ASP .Net and SharePoint Server 2013/2019, in accordance with Software and Security Development Lifecycles.
- Design, develop, and manage site content and capabilities and provide daily onsite maintenance of the existing SharePoint portals.
- Test all software developments and resolve any issues, ensuring systems operate in a reliable manner.
- Ensure appropriate documentation is created and maintained for all system developments.
- Work with Project Managers, providing accurate development estimates as requested.
- Ensure systems change management is carried out in accordance with agreed standards and procedures.

Service Management and Administration

- Administer and maintain the application in accordance with the needs of the firm.
- Provide technical and user support on software solutions.
- Provide a key point of liaison between the business and the IS Department, ensuring a rapid response to all problems, ideas, issues and queries raised.
- Develop implementation plans required to deal with complex requests for change, evaluating any risks to the integrity of the firm’s infrastructure associated with the change.
- Support other members of the Development team and of the IS Department as a whole.

Skills and qualifications
Essential

- A minimum of 2 years' working as a SharePoint Developer or Web Developer, including the analysis, design, hands-on development and delivery of web-based applications.
- Experience with SharePoint’s application services including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services.
- 2 years’ experience using C# and the Microsoft .NET Framework.
- Knowledge of PowerShell scripting.
- Good understanding of IT systems and infrastructure.

Preferred

- Knowledge of VSTO and Classic ASP.
- Microsoft SSRS and SSIS
- Ability to write complex SQL queries and to analyse SQL data.
- Knowledge of SAP

Location:          Northampton, Northants
Salary:             £40,000 - £45,000 + Awesome Benefits
Benefits:          28 days holiday + bank holidays, private medical, great pensions + more
Tenure:            Permanent

Our client is an award-winning Professional Services Business climbing year on year in their Industry ranking with 2000 employees and revenues in excess of £100 million.
Due to an ongoing transformation of the IT and growing project pipeline, Human Capital Ventures is proud to be acting as a preferred partner in the recruitment of SharePoint Developer to be located from their plush head offices in Northampton.
As a SharePoint Developer you will be an integral part of our clients Information Systems team responsible for the development and maintenance of their IT Systems which underpin their portfolio of services. You will be involved in all phases of the development of business-changing enterprise solutions, using SharePoint 2013/2019 and other integrated technologies.
Systems Development

- Methodically investigate, analyse and document requirements.
- Design, develop and maintain key software components using Microsoft ASP .Net and SharePoint Server 2013/2019, in accordance with Software and Security Development Lifecycles.
- Design, develop, and manage site content and capabilities and provide daily onsite maintenance of the existing SharePoint portals.
- Test all software developments and resolve any issues, ensuring systems operate in a reliable manner.
- Ensure appropriate documentation is created and maintained for all system developments.
- Work with Project Managers, providing accurate development estimates as requested.
- Ensure systems change management is carried out in accordance with agreed standards and procedures.

Service Management and Administration

- Administer and maintain the application in accordance with the needs of the firm.
- Provide technical and user support on software solutions.
- Provide a key point of liaison between the business and the IS Department, ensuring a rapid response to all problems, ideas, issues and queries raised.
- Develop implementation plans required to deal with complex requests for change, evaluating any risks to the integrity of the firm’s infrastructure associated with the change.
- Support other members of the Development team and of the IS Department as a whole.

Skills and qualifications
Essential

- A minimum of 2 years' working as a SharePoint Developer or Web Developer, including the analysis, design, hands-on development and delivery of web-based applications.
- Experience with SharePoint’s application services including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services.
- 2 years’ experience using C# and the Microsoft .NET Framework.
- Knowledge of PowerShell scripting.
- Good understanding of IT systems and infrastructure.

Preferred

- Knowledge of VSTO and Classic ASP.
- Microsoft SSRS and SSIS
- Ability to write complex SQL queries and to analyse SQL data.
- Knowledge of SAP

Location:          Northampton, Northants
Salary:             £40,000 - £45,000 + Awesome Benefits
Benefits:          28 days holiday + bank holidays, private medical, great pensions + more
Tenure:            Permanent

Our client is a Global Organisation which is continuing to see growth through merger and acquisition, has over 88,000 employees worldwide, annual revenues in excess of £15 billion, features highly in the Fortune 500 listing with presence in over 130 countries.
Following a significant increase to their user community and scale of service; Human Capital Ventures is proud to act as their preferred partner in the recruitment of an IT Service Desk Team Leader to provide operational oversight to IT support activities and incident management across the Asia Pacific Region.
The successful candidate will be located from our client’s plush IT Operations Centre in Milton Keynes and form part of their award-winning Global Service Desk function with direct managerial responsible to around 20 service desk analysts based locally in Milton Keynes and throughout the APAC region.
Responsibilities

- Provide team leadership and direction to the APAC IT Service Desk Team and ensure pre-defined SLA’s, OLA’s and KPI’s are achieved.
- Ensures that all phases of support lifecycle are coordinated, monitored, logged, tracked and resolved appropriately.
- Conduct performance management and progressive counselling as and where required.
- Contributing towards the knowledge management platform to drive staff collaboration and development
- Conduct regular service reviews with Stakeholders to ensure 'operational excellence'
- Give representation at company town hall and RAG status meetings.
- Represents the Service Desk in all Merger & Acquisitions and other Service Integration activities including service transition and onboarding.
- Responsible for Service Desk related projects and their adoption into BAU including vendor selection, implementation and ongoing vendor management.
- Oversee and participate in the recruitment, selection and employment process for new analysts into the desk.
- Work within a clearly defined and rigid ITIL Framework.

Requirements

- 5 years proven team leading experience managing large scale Service Desk / Call Centre teams.
- Ideally degree educated in computer science, business management or equivalent is desired.
- Formal ITIL Certification desirable
- Must have demonstrated capability leading projects
- Ability to communicate effectively with all levels of IT staff as well as other departments on issues of varying complexity, good judgment and flexibility in response.
- Excellent interpersonal, written and verbal communication skills
- Strong decision making, problem solving, and analytical skills
- Strong organisational skills with emphasis on detail and follow-up

Salary:             Circa £35,000 - £40,000
Benefits:          15% Anti-social shift allowance (~£5,700) 26 days holiday, private medical, great pension + more
Package:          Circa £45,000 per annum
Shifts:              10.00pm – 7.00am/Sunday Night – Friday Morning
Location:          Central Milton Keynes
 

Our client is a Global Organisation which is continuing to see growth through merger and acquisition, has over 88,000 employees worldwide, annual revenues in excess of £15 billion, features highly in the Fortune 500 listing with presence in over 130 countries.
Following a significant increase to their user community and scale of service; Human Capital Ventures is proud to act as their preferred partner in the recruitment of an IT Service Desk Team Leader to provide operational oversight to IT support activities and incident management across the Asia Pacific Region.
The successful candidate will be located from our client’s plush IT Operations Centre in Milton Keynes and form part of their award-winning Global Service Desk function with direct managerial responsible to around 20 service desk analysts based locally in Milton Keynes and throughout the APAC region.
Responsibilities

- Provide team leadership and direction to the APAC IT Service Desk Team and ensure pre-defined SLA’s, OLA’s and KPI’s are achieved.
- Ensures that all phases of support lifecycle are coordinated, monitored, logged, tracked and resolved appropriately.
- Conduct performance management and progressive counselling as and where required.
- Contributing towards the knowledge management platform to drive staff collaboration and development
- Conduct regular service reviews with Stakeholders to ensure 'operational excellence'
- Give representation at company town hall and RAG status meetings.
- Represents the Service Desk in all Merger & Acquisitions and other Service Integration activities including service transition and onboarding.
- Responsible for Service Desk related projects and their adoption into BAU including vendor selection, implementation and ongoing vendor management.
- Oversee and participate in the recruitment, selection and employment process for new analysts into the desk.
- Work within a clearly defined and rigid ITIL Framework.

Requirements

- 5 years proven team leading experience managing large scale Service Desk / Call Centre teams.
- Ideally degree educated in computer science, business management or equivalent is desired.
- Formal ITIL Certification desirable
- Must have demonstrated capability leading projects
- Ability to communicate effectively with all levels of IT staff as well as other departments on issues of varying complexity, good judgment and flexibility in response.
- Excellent interpersonal, written and verbal communication skills
- Strong decision making, problem solving, and analytical skills
- Strong organisational skills with emphasis on detail and follow-up

Salary:             Circa £35,000 - £40,000
Benefits:          15% Anti-social shift allowance (~£5,700) 26 days holiday, private medical, great pension + more
Package:          Circa £45,000 per annum
Shifts:              10.00pm – 7.00am/Sunday Night – Friday Morning
Location:          Central Milton Keynes