We're looking for talented Capacity Managers to join DWP Digital's growing community of experts.

As a Capacity Manager, you will manage the capacity of Digital Services and its environments, taking account of capacity and performance limits for all components of the service. It's a key role for one of the biggest and highest-profile digital transformation programmes in the world.

DWP is the UK's largest government department. We have an enormously ambitious and challenging agenda. We provide services and support to over 20 million people, are responsible for over 730 million benefit payment transactions each year.

Working for DWP Digital has the power to improve lives; you'll help solve problems which impact some of the most vulnerable people in our society. Our great package of benefits, flexible working and policies that promote work life balance could help positively transform your life too.

You and your role:

DWP Capacity Managers support the protection of live service, monitor the status of live service and uses knowledge and expertise to enable effective capacity management impacts to be visible to the 24/7 Command Centre, Operational Areas, Service Managers and the Service Desk at any given time.

You will facilitate and manage capacity related incidents and related communications through tracking, prioritising problems and operating between the Command Centre and other digital services to ensure services are quickly and safely restored with the smallest possible business impact.

Millions of people use and rely on our products and services. Protecting live service is so important.

You've got lots of experience of capacity manager, so you know what the role looks like and how to do it. But you might not have delivered in an environment like this, at a scale like this, or with a use group like ours.

What skills, knowledge and experience are we looking for?

* You have worked in a Capacity Management function where you have managed service components to ensure they meet business needs and performance targets.

* You have ITIL certification (or equivalent) and can demonstrate Service Management Frame-work experience in the Service Operations function (Event, Incident, Problem, Change, Re-lease, Capacity, ITSCM and CSI).

* You have a working knowledge of main IT infrastructure and maintenance functions required of large, complex and highly integrated systems including the principles of maintaining a large and complex IT estate and the associated risks.

* You have experience implementing, applying and governing Capacity Management standards and procedures in a large complex environment.

* You can communicate effectively across all operational levels of the organisation as well as with suppliers and customers.

Where will you work?

Your role will be based in your choice of our easy-to-reach digital hubs in Manchester, Newcastle, or Blackpool.
We provide our teams with the latest tech and tooling, and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things.
Find out more about about our hubs here: https://careers.dwp.gov.uk/our-locations/
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Details. Wages. Perks.

We are recruiting at 2 different levels (Capacity Manager and Senior Capacity Manager).
In return for your skills we offer competitive salary and a brilliant Civil Service pension with employer contributions circa 27%, generous annual leave.

The salary for the Capacity Manager role is from £34,448 to £39,674.
The salary for the Senior Capacity Manager role is from £47,971 to £58,135.

We also have a broad benefits package built around your work-life balance which includes:
* Flexible working
* Delivering while parenting: family friendly policies, a supportive culture and more
* Volunteering and charitable giving
* Discounts and savings on shopping, bills, travel, fun days out and more
* Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
* Sports and social activities
* Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year.

CLICK APPLY for further information and to start an application on Civil Service Jobs.

We're looking for talented Capacity Managers to join DWP Digital's growing community of experts.

As a Capacity Manager, you will manage the capacity of Digital Services and its environments, taking account of capacity and performance limits for all components of the service. It's a key role for one of the biggest and highest-profile digital transformation programmes in the world.

DWP is the UK's largest government department. We have an enormously ambitious and challenging agenda. We provide services and support to over 20 million people, are responsible for over 730 million benefit payment transactions each year.

Working for DWP Digital has the power to improve lives; you'll help solve problems which impact some of the most vulnerable people in our society. Our great package of benefits, flexible working and policies that promote work life balance could help positively transform your life too.

You and your role:

DWP Capacity Managers support the protection of live service, monitor the status of live service and uses knowledge and expertise to enable effective capacity management impacts to be visible to the 24/7 Command Centre, Operational Areas, Service Managers and the Service Desk at any given time.

You will facilitate and manage capacity related incidents and related communications through tracking, prioritising problems and operating between the Command Centre and other digital services to ensure services are quickly and safely restored with the smallest possible business impact.

Millions of people use and rely on our products and services. Protecting live service is so important.

You've got lots of experience of capacity manager, so you know what the role looks like and how to do it. But you might not have delivered in an environment like this, at a scale like this, or with a use group like ours.

What skills, knowledge and experience are we looking for?

* You have worked in a Capacity Management function where you have managed service components to ensure they meet business needs and performance targets.

* You have ITIL certification (or equivalent) and can demonstrate Service Management Frame-work experience in the Service Operations function (Event, Incident, Problem, Change, Re-lease, Capacity, ITSCM and CSI).

* You have a working knowledge of main IT infrastructure and maintenance functions required of large, complex and highly integrated systems including the principles of maintaining a large and complex IT estate and the associated risks.

* You have experience implementing, applying and governing Capacity Management standards and procedures in a large complex environment.

* You can communicate effectively across all operational levels of the organisation as well as with suppliers and customers.

Where will you work?

Your role will be based in your choice of our easy-to-reach digital hubs in Manchester, Newcastle, or Blackpool.
We provide our teams with the latest tech and tooling, and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things.
Find out more about about our hubs here: https://careers.dwp.gov.uk/our-locations/
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Details. Wages. Perks.

We are recruiting at 2 different levels (Capacity Manager and Senior Capacity Manager).
In return for your skills we offer competitive salary and a brilliant Civil Service pension with employer contributions circa 27%, generous annual leave.

The salary for the Capacity Manager role is from £34,448 to £39,674.
The salary for the Senior Capacity Manager role is from £47,971 to £58,135.

We also have a broad benefits package built around your work-life balance which includes:
* Flexible working
* Delivering while parenting: family friendly policies, a supportive culture and more
* Volunteering and charitable giving
* Discounts and savings on shopping, bills, travel, fun days out and more
* Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
* Sports and social activities
* Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year.

CLICK APPLY for further information and to start an application on Civil Service Jobs.