A 3rd Line IT Support Field Engineer is required by a customer-centric organisation based in Dorset. Must have experience in installing, configuring and supporting IT solutions and have a full UK driving license.
Duties:
- Install IT solutions at client premises around the South (Dorset, Hampshire, Somerset and Wiltshire)
- Provide 3rd Line IT support to customers (remote and onsite) as an escalation point from 1st/2nd line support teams
- Plan and manage installation projects
- Document and update projects and service tickets
Essential Skills & Requirements:
- Firewalls (preferably Fortigate but Palo Alto, Sophos, Cisco ASA or SonicWALL would be considered instead)
- Routers and switches (Layer 3)
- Microsoft Server 2012/2016/2019
- Virtual environments (preferably VMware) and disaster recovery
- Cloud technologies, such as Microsoft 365 (including configurations)
- CRM/ticketing system
- Comfortable and confident working in a customer facing environment, able to provide advice and build relationships
- Full UK driving license
- Experience working in a managed services, client-facing or consultancy environment is highly desirable
- Any certifications in Microsoft Server, Microsoft Cloud, Networking, Draytek, Fortigate and/or Project Management would be advantageous
Salary & Benefits:
The salary is up to £40,000 p.a. depending on experience. The company also offers a company car or car allowance.
Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, and excellent training and career development opportunities with full support from colleagues and managers. This includes company-funded certified training courses (e.g. MCSA/MCSE/CCNA/CCNP and more.)
If you are interested in applying for the 3rd Line IT Support Field Engineer, please submit your CV.
For further information, please contact Michelle Turner on the IT team at Bond Williams Professional Recruitment in Bournemouth.
Keywords: Field Engineer, Field Service Engineer, 3rd Line Support Engineer, 3rd Line Technician, 2nd Line Support, Managed Service Provider, IT Consultant, Technical Engineer, Technical Consultant, Infrastructure Engineer, IT Engineer, Infrastructure Manager, IT Manager
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency