The Company
We are a Microsoft Gold Partner leading the way in data-driven Customer Relationship Management (CRM) solutions for the not-for-profit (NFP) Charity, Membership and Association sectors.
We pride ourselves on our fully featured, online-hosted Microsoft Dynamics 365 CRM solutions which we deliver together with a range of complementary market leading software products.
You will be working in a dynamic environment where your contributions and innovations will be valued by everyone in the team. People are at the heart of the organisation and we have an excellent track record of providing new challenges which allow for exponential and tailored personal growth. You will have unparalleled opportunities to develop technological know-how as well as business acumen.
Building on the success stories of our clients’ change projects, we are now entering an exciting phase of growth within the UK.
The Role
As a Support Technician you will be responsible for responding to helpdesk tickets and supporting our customer base in line with Service Level Agreements.
Responsibilities:
- provide 1st Line Support for the Microsoft Dynamics 365 CRM customer base in line within the SLA
- use diagnostic skills to resolve issues remotely
- replicate and isolate bugs before escalating issues to our Developers / Consultants
Experience/skills:
- 1+ years’ experience with Microsoft Dynamics 365 CRM is essential
- 1+ years’ experience on an IT Support Desk is desirable
You will be a self-starter; a bright, intelligent person who is very willing to learn and develop.
Whilst a strong interest in technology and the with the ability to grasp technical concepts quickly and easily is important, our emphasis will be as much on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment is important.
A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are essential.
For a detailed job specification and more information about this exciting opportunity please visit our website.
No recruiters please.