Web Developer - International Decorative Surfaces (IDS)

Competitive Salary - Based in Stoke, Staffordshire

IDS are a part of Saint-Gobain - Winners of 'TOP EMPLOYER UK AND GLOBAL' five years running (2016-2020)

We're looking for an enthusiastic Web Developer to join our IDS Stoke team and be responsible for designing, coding and modifying websites. Reporting in to the Marketing and E-Commerce manager, you'll strive to create visually appealing sites that feature user-friendly design and clear navigation.

IDS are the UK's largest distributor of surfacing materials, specialising in flooring, worktops, laminates, panel products and solid surfacing. So if you're looking to join a brand that is passionate about its employees, where virtually no day is the same, then we have the perfect role for you!

As a Web Developer with IDS, you will:

• Maintain, expand and scale our sites to help IDS coordinate a positive online reputation and professional voice.
• Complete all digital marketing projects on time and in line with the business' overall marketing strategy.
• Deliver continual metric improvement across all digital channels and media.
• Cooperate with colleagues to ensure consistent branding and marketing messages to the business.
• Stay up to date on emerging technologies and industry trends to apply them to IDS web activities and operations.

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we're agile, we act with entrepreneurial spirit, and we're supportive of and close to our customers.

So if you have…

• Hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript etc.
• Intermediate Excel spreadsheet skills (VLOOKUP/Pivot table) - essential.
• An excellent understanding of UI, cross-browser compatibility and general web functions/standards.
• A strong, demonstrable grasp of security principles and contemporary knowledge of factors affecting website ranking/Search Engine Optimisation.
• The ability to thrive in a fast-paced environment, mastering a diverse range of technologies and techniques.
• Excellent communication skills in order to communicate and collaborate effectively with colleagues.

...we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

• Competitive Salary.
• A defined contribution pension scheme.
• 31 days holiday (including bank holidays).
• Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
• A defined share purchasing scheme.
• As an employee with IDS, you are automatically covered by the Saint-Gobain Life Assurance Scheme.
• Staff discounts and various other benefits.

If you're up for a new challenge, we would love to hear from you - apply online today!

Saint-Gobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We're committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV's/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

Web Developer - International Decorative Surfaces (IDS)

Competitive Salary - Based in Stoke, Staffordshire

IDS are a part of Saint-Gobain - Winners of 'TOP EMPLOYER UK AND GLOBAL' five years running (2016-2020)

We're looking for an enthusiastic Web Developer to join our IDS Stoke team and be responsible for designing, coding and modifying websites. Reporting in to the Marketing and E-Commerce manager, you'll strive to create visually appealing sites that feature user-friendly design and clear navigation.

IDS are the UK's largest distributor of surfacing materials, specialising in flooring, worktops, laminates, panel products and solid surfacing. So if you're looking to join a brand that is passionate about its employees, where virtually no day is the same, then we have the perfect role for you!

As a Web Developer with IDS, you will:

• Maintain, expand and scale our sites to help IDS coordinate a positive online reputation and professional voice.
• Complete all digital marketing projects on time and in line with the business' overall marketing strategy.
• Deliver continual metric improvement across all digital channels and media.
• Cooperate with colleagues to ensure consistent branding and marketing messages to the business.
• Stay up to date on emerging technologies and industry trends to apply them to IDS web activities and operations.

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we're agile, we act with entrepreneurial spirit, and we're supportive of and close to our customers.

So if you have…

• Hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript etc.
• Intermediate Excel spreadsheet skills (VLOOKUP/Pivot table) - essential.
• An excellent understanding of UI, cross-browser compatibility and general web functions/standards.
• A strong, demonstrable grasp of security principles and contemporary knowledge of factors affecting website ranking/Search Engine Optimisation.
• The ability to thrive in a fast-paced environment, mastering a diverse range of technologies and techniques.
• Excellent communication skills in order to communicate and collaborate effectively with colleagues.

...we may just be the right fit for each other! Does this sound like you?

We also offer some fantastic benefits, including:

• Competitive Salary.
• A defined contribution pension scheme.
• 31 days holiday (including bank holidays).
• Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
• A defined share purchasing scheme.
• As an employee with IDS, you are automatically covered by the Saint-Gobain Life Assurance Scheme.
• Staff discounts and various other benefits.

If you're up for a new challenge, we would love to hear from you - apply online today!

Saint-Gobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We're committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV's/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

Graphic/Web Marketing Designer - £25K - £35K

The Role

·Develop and deliver targeted marketing campaigns to our supplier and schools, through email, postal and social method methods

·Develop marketing strategies to maximise repeat business within our customer base

·Develop marketing strategies to attract new suppliers to avail themselves of our service

·Generating ideas using own research and internal intelligence for campaigns

·Create content to contribute to the company’s objectives

·Support Account Managers with material required for bespoke customer leasing facilities

·Analyse marketing resources and campaigns

·Provide evaluation reports for management

·Design and production of all marketing material including printed documents, website content, landing pages and oversees social media accounts

·Monitors competitor activity and highlights where and when the company marketing strategy may need to change direction

·Mentoring colleagues within the Marketing Department

·Adheres to and implements company policies and procedures

·Work with management to develop marketing plans

·Prepare internal briefing documents for all campaigns

Tailor presentation template with Account Managers for meetings to add that personal touch

Skills required :

·Lead generation

·Implementing email campaigns

·Post campaign analysis

·Budgeting

·Experience using Mautic platform

·Fully competent with Adobe Creative Cloud, particularly Photoshop, InDesign and Illustrator

·Experience using WordPress

·Strong written and verbal communication

·Positive attitude

·Team player

·Able to work to deadlines and under pressure in a fast-paced environment

·Great commercial and common sense

·Experience within the education industry is desired but not essential

Graphic/Web Marketing Designer - £25K - £35K

The Role

·Develop and deliver targeted marketing campaigns to our supplier and schools, through email, postal and social method methods

·Develop marketing strategies to maximise repeat business within our customer base

·Develop marketing strategies to attract new suppliers to avail themselves of our service

·Generating ideas using own research and internal intelligence for campaigns

·Create content to contribute to the company’s objectives

·Support Account Managers with material required for bespoke customer leasing facilities

·Analyse marketing resources and campaigns

·Provide evaluation reports for management

·Design and production of all marketing material including printed documents, website content, landing pages and oversees social media accounts

·Monitors competitor activity and highlights where and when the company marketing strategy may need to change direction

·Mentoring colleagues within the Marketing Department

·Adheres to and implements company policies and procedures

·Work with management to develop marketing plans

·Prepare internal briefing documents for all campaigns

Tailor presentation template with Account Managers for meetings to add that personal touch

Skills required :

·Lead generation

·Implementing email campaigns

·Post campaign analysis

·Budgeting

·Experience using Mautic platform

·Fully competent with Adobe Creative Cloud, particularly Photoshop, InDesign and Illustrator

·Experience using WordPress

·Strong written and verbal communication

·Positive attitude

·Team player

·Able to work to deadlines and under pressure in a fast-paced environment

·Great commercial and common sense

·Experience within the education industry is desired but not essential

API Team Manager and Implementation Specialist
London (W1)

API Team Manager and Implementation Specialist responsible for managing the API function and assisting new and existing customers with their integration to our SOAP and RESTFUL API suites

Ensure the successful launch and "go-live" of customer implementations.

Responsible for guiding the customer through the process of software implementation and maintenance of all process, guides and documentation with regards to the API's.

Works on multiple software consulting projects as assigned, focusing on the analysis of the customer's business goals, objectives and needs.

This role is part Product, part implementation, delivery & support and includes people management.

The successful candidate would expect to establish best practice within the API team with regards to all internal and external processes - working with internal and external clients.

RESPONSIBILITIES
* Manages the API team - to include API Implementation staff and API developers.
* Analyses customers' business requirements and objectives; develops a plan to meet customers' business needs.
* Ensure solutions meets specifications and the customer specific operational workflows. Assist in addressing gaps between the software solution and the customer's business needs.
* Leads onsite and remote sessions with customers in order to configure, train, and test the software and the associated processes.
* Provides consulting services related to use of software applications such as business process review, planning sessions, setup, testing, readiness assessment, data import/conversion, custom report needs, and documentation.
* Support the Business Delivery Team with training and/or other implementation-related needs
* Ability to quickly develop and maintain a high level of knowledge of all APIs and PFS products and remain expert on current product knowledge both from an internal and from a user perspective.
* Effectively applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.
* Ability to build rapport quickly and become a trusted advisor for the customer.
* Consistently and effectively leads diverse projects and project teams. Consistently leads project teams in a supportive role providing guidance, direction, and feedback.
* Willingness and ability to quickly master training and presentation skills.
* Strong initiative, customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
* Effectively develops and uses a systematic approach to analyse and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
* Well-organized, self-directed team player. Remains open to others' ideas and exhibits willingness to try new things.
* Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
* Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
* Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.

REQUIRED
* Bachelor's Degree with 3+ years of experience working in Client Solutions/Customer Support environment.
* 2+ years professional IT experience in an API driven environment.
* Ability to assist with solution integrations that need to run via API.
* Proficient in Microsoft Windows and Office
* Must have professional communication skills, a proactive mindset and be able to articulate technical problems effectively.
* Ability to engage with clients with varying level of technical knowledge and across different hierarchical levels.
* Ability to manage a high volume of clients at any given time.
* Knowledge of SDK, API, and web service integrations.
* Strong analytical and problem-solving skills.
* Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner.

PREFERRED
* Some software programming experience, specifically working with APIs; Highly preferred.
* Bachelor's Degree in Computer Science or IT related field.
* Previous experience working with SOAP and Restful API's
* Previous experience working in a Technology company
* Experience in Customer-facing role.
* Software Implementation / Installation experience
* Experience with Postman or equivalent testing tools

If you have the necessary experience and would like to apply for this role please apply now with an up to date copy of your CV outlining your relevant skills and experience, together with your salary requirements for this role, and your notice period/availability.

API Team Manager and Implementation Specialist
London (W1)

API Team Manager and Implementation Specialist responsible for managing the API function and assisting new and existing customers with their integration to our SOAP and RESTFUL API suites

Ensure the successful launch and "go-live" of customer implementations.

Responsible for guiding the customer through the process of software implementation and maintenance of all process, guides and documentation with regards to the API's.

Works on multiple software consulting projects as assigned, focusing on the analysis of the customer's business goals, objectives and needs.

This role is part Product, part implementation, delivery & support and includes people management.

The successful candidate would expect to establish best practice within the API team with regards to all internal and external processes - working with internal and external clients.

RESPONSIBILITIES
* Manages the API team - to include API Implementation staff and API developers.
* Analyses customers' business requirements and objectives; develops a plan to meet customers' business needs.
* Ensure solutions meets specifications and the customer specific operational workflows. Assist in addressing gaps between the software solution and the customer's business needs.
* Leads onsite and remote sessions with customers in order to configure, train, and test the software and the associated processes.
* Provides consulting services related to use of software applications such as business process review, planning sessions, setup, testing, readiness assessment, data import/conversion, custom report needs, and documentation.
* Support the Business Delivery Team with training and/or other implementation-related needs
* Ability to quickly develop and maintain a high level of knowledge of all APIs and PFS products and remain expert on current product knowledge both from an internal and from a user perspective.
* Effectively applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.
* Ability to build rapport quickly and become a trusted advisor for the customer.
* Consistently and effectively leads diverse projects and project teams. Consistently leads project teams in a supportive role providing guidance, direction, and feedback.
* Willingness and ability to quickly master training and presentation skills.
* Strong initiative, customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
* Effectively develops and uses a systematic approach to analyse and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
* Well-organized, self-directed team player. Remains open to others' ideas and exhibits willingness to try new things.
* Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
* Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
* Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.

REQUIRED
* Bachelor's Degree with 3+ years of experience working in Client Solutions/Customer Support environment.
* 2+ years professional IT experience in an API driven environment.
* Ability to assist with solution integrations that need to run via API.
* Proficient in Microsoft Windows and Office
* Must have professional communication skills, a proactive mindset and be able to articulate technical problems effectively.
* Ability to engage with clients with varying level of technical knowledge and across different hierarchical levels.
* Ability to manage a high volume of clients at any given time.
* Knowledge of SDK, API, and web service integrations.
* Strong analytical and problem-solving skills.
* Highly motivated, independent worker with an entrepreneurial spirit and a strong comfort level in embarking on unfamiliar tasks; must be a quick learner.

PREFERRED
* Some software programming experience, specifically working with APIs; Highly preferred.
* Bachelor's Degree in Computer Science or IT related field.
* Previous experience working with SOAP and Restful API's
* Previous experience working in a Technology company
* Experience in Customer-facing role.
* Software Implementation / Installation experience
* Experience with Postman or equivalent testing tools

If you have the necessary experience and would like to apply for this role please apply now with an up to date copy of your CV outlining your relevant skills and experience, together with your salary requirements for this role, and your notice period/availability.

Ellis Knight are excited to be working with a globallly renowned business at their site based in Woking. This is a full time, permanent opportunity.

This role will involve the following key responsibilities:

Plan, oversee and monitor the production, maintenance and repair of outdoor facilities in preparation for competitions
Ensure the correct preparation of facilities for general use and competition
Implement and oversee the plan for provision of responsive support to daily outdoor activities
Provide resources and expertise in support of activity trials.
Integrate and implement the grounds maintenance plan
Plan equipment procurement through monitoring usage and stock checks - consistently maintaining the agreed minimum holding
Ensure compliance with internal safety policies and all relevant Health and Safety regulations
Complete Health and Safety and COSHH risk assessments.
Identify staff core competency requirement and liaise with other departments to secure training.
Maintain training records and training documents.
Produce, implement and maintain relevant assignment instructions
Ensuring that the facilities are safe and suitable for general usage and competition.
Provide immediate response to incidents/emergencies, resolve and produce a written report detailing causes and remedial/corrective action.
Conduct monthly facility inspections

The perfect candidate will have the following skills, qualities and experience:

Good managerial experience
Superb communications skills
Managerial experience
A basic knowledge of firearms and their operation
A passion for outdoor sporting pursuits
Experience of preparing risk assessments
First Aid qualifications
An ability to plan and schedule effectively
Strong problem solving skills
Ability to implement plans through effective liaison
Superb levels of integrity
An ability to work brilliantly as a team member but also independently

Ellis Knight are excited to be working with a globallly renowned business at their site based in Woking. This is a full time, permanent opportunity.

This role will involve the following key responsibilities:

Plan, oversee and monitor the production, maintenance and repair of outdoor facilities in preparation for competitions
Ensure the correct preparation of facilities for general use and competition
Implement and oversee the plan for provision of responsive support to daily outdoor activities
Provide resources and expertise in support of activity trials.
Integrate and implement the grounds maintenance plan
Plan equipment procurement through monitoring usage and stock checks - consistently maintaining the agreed minimum holding
Ensure compliance with internal safety policies and all relevant Health and Safety regulations
Complete Health and Safety and COSHH risk assessments.
Identify staff core competency requirement and liaise with other departments to secure training.
Maintain training records and training documents.
Produce, implement and maintain relevant assignment instructions
Ensuring that the facilities are safe and suitable for general usage and competition.
Provide immediate response to incidents/emergencies, resolve and produce a written report detailing causes and remedial/corrective action.
Conduct monthly facility inspections

The perfect candidate will have the following skills, qualities and experience:

Good managerial experience
Superb communications skills
Managerial experience
A basic knowledge of firearms and their operation
A passion for outdoor sporting pursuits
Experience of preparing risk assessments
First Aid qualifications
An ability to plan and schedule effectively
Strong problem solving skills
Ability to implement plans through effective liaison
Superb levels of integrity
An ability to work brilliantly as a team member but also independently

Maintenance Helpdesk Administrator -Heart of London - Perm - £28,000

An excellent opportunity has arisen to join one of the most progressive facilities management company in the facilities industry. One of our key clients are looking for an outstanding individual to join their team to look after a historic landmark building based in the heart of London.

The ideal candidate would have worked within a facilities management company. They would have used CAFM systems previously and be able to use the confidently.

Package

• Salary: £28,000
• 25 days holiday
• Pension, healthcare

Benefits

• Permanent work
• Work for a large, well established contractor.
• Work for an exciting and fast paced site.

Duties will include

• Filling and scanning of certs and compliance documentation
• Checking and where appropriate amending labour times, materials etc on work orders.
• Process site access requests and provide Risk Assessment and method statement engineering operatives.
• Updating Absence planner and adding PDA/Maximo Diverts for holiday sick etc. Working in conjunction with future scheduler / dispatcher roles to ensure engineer availability is accurate within the system.
• Dealing with Maintenance Engineers- Assigning them to jobs
• Closing jobs down when they are completed
• PPMS
• Raising Purchase orders
• Invoicing
• Contract Delivery: Support the team with relevant administration tasks to meet & exceed the agreed contractual Key Performance Indicators and Service Level Agreements throughout the contract lifecycle.
• Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
• Meetings: Attend where necessary and take responsibility for appropriate actions - at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.
• Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.
• Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.
• Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.
• Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team
• National Operations Centre: Liaise with the schedulers and the helpdesk to ensure the allocation of PPM tasks are produced by Concept to ensure appropriate sign off for reporting.
• Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract
• Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review

Skills:

• Positive solution driven mind-set
• Accurate and clear written communication & information sharing skills
• Proactive to solve potential difficulties & conflict
• Professional approach and demonstrates respect for others
• Team working ethic
• Deals constructively with first level complaints & criticism
• Ability to work independently and demonstrates initiative
• Takes responsibility and confidently makes decisions
• Willing to learn from others
• Experience:
• Previous similar or relevant experience of working with clients & end users
• Undertaking basic financial support - invoicing/WIP/inputting timesheets and expenses
• Basic commercial awareness - working within SLA's and KPI's.
• Microsoft Office IT Skills intermediate
• Demonstrable experience in similar customer facing or service provider role.
• Able to multi task in a high-pressured environment
• Exceptional levels of customer service

Hours of work

• 08:00am - 17.00pm

Requirements

• Proven admin experience
• Good communication skills

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Maintenance Helpdesk Administrator -Heart of London - Perm - £28,000

An excellent opportunity has arisen to join one of the most progressive facilities management company in the facilities industry. One of our key clients are looking for an outstanding individual to join their team to look after a historic landmark building based in the heart of London.

The ideal candidate would have worked within a facilities management company. They would have used CAFM systems previously and be able to use the confidently.

Package

• Salary: £28,000
• 25 days holiday
• Pension, healthcare

Benefits

• Permanent work
• Work for a large, well established contractor.
• Work for an exciting and fast paced site.

Duties will include

• Filling and scanning of certs and compliance documentation
• Checking and where appropriate amending labour times, materials etc on work orders.
• Process site access requests and provide Risk Assessment and method statement engineering operatives.
• Updating Absence planner and adding PDA/Maximo Diverts for holiday sick etc. Working in conjunction with future scheduler / dispatcher roles to ensure engineer availability is accurate within the system.
• Dealing with Maintenance Engineers- Assigning them to jobs
• Closing jobs down when they are completed
• PPMS
• Raising Purchase orders
• Invoicing
• Contract Delivery: Support the team with relevant administration tasks to meet & exceed the agreed contractual Key Performance Indicators and Service Level Agreements throughout the contract lifecycle.
• Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
• Meetings: Attend where necessary and take responsibility for appropriate actions - at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.
• Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.
• Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.
• Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.
• Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team
• National Operations Centre: Liaise with the schedulers and the helpdesk to ensure the allocation of PPM tasks are produced by Concept to ensure appropriate sign off for reporting.
• Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract
• Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review

Skills:

• Positive solution driven mind-set
• Accurate and clear written communication & information sharing skills
• Proactive to solve potential difficulties & conflict
• Professional approach and demonstrates respect for others
• Team working ethic
• Deals constructively with first level complaints & criticism
• Ability to work independently and demonstrates initiative
• Takes responsibility and confidently makes decisions
• Willing to learn from others
• Experience:
• Previous similar or relevant experience of working with clients & end users
• Undertaking basic financial support - invoicing/WIP/inputting timesheets and expenses
• Basic commercial awareness - working within SLA's and KPI's.
• Microsoft Office IT Skills intermediate
• Demonstrable experience in similar customer facing or service provider role.
• Able to multi task in a high-pressured environment
• Exceptional levels of customer service

Hours of work

• 08:00am - 17.00pm

Requirements

• Proven admin experience
• Good communication skills

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.