IT 1st Line Support
Epsom
£Competitive + Excellent Benefits
Role Profile
Bunzl Catering Supplies, part of the Bunzl Catering & Hospitality Division, is the leading distributor of disposables, packaging and hygiene solutions to the hospitality and catering sectors in the UK. Delivering to a variety of customers in both the private and public sector from small independent cafe owners, local health trusts and schools to national hotel and restaurant chains.
As the exclusive recruitment partner for Bunzl Catering, Cast UK have been instructed to recruit a IT 1st Line Support for their head office based in the Epsom. You will have a good level of organisation and a keen eye for detail. Communication is an essential part of this position as you will be conversing with both internal and external teams.
Key Responsibilities
- Provide 1st line IT support to end users and liaise with other support teams across the Bunzl businesses to help ensure BCHD can operate effectively and efficiently
- Provide Technical 1st Line Desktop, Telecoms and Supported Services
- Operate the standard Bunzl backup systems
- Carry out inductions of users onto the systems and provide a conduit for additional IT training requirements
- Provide asset management (desk phones, mobiles, laptops, tablets and PCs), helping to ensure we maximise the useful life and maintain a replenishment plan for equipment - i.e. establish a predictable rolling programme of replacement
- Support of PCs, tablets, Laptops and thin clients.
- Purchasing of appropriate software licenses
- Logging of support calls and escalating where appropriate
- Logging of hardware maintenance support requests
- Logging of network/telecoms faults to 3rd Party supplier and escalating as required
- Visiting additional BCHD sites as required
- Manage the IT communication rooms in line with the Bunzl standards
- Monitor consumable supplies and order as necessary
- Order hardware from agreed suppliers as requested
- Assist with Laptops/PC/hardware builds
Candidates are sought who are technically minded who have a sound understanding of all things IT. Bunzl will however be interested in confident, organised and methodical candidates who have the ability to pick up this role. The ability to self-manage your time is critical as is the ability to always put the needs of the customer first. Within forever changing environment a strong understanding of change management would be beneficial.
Remuneration
£Competitive + Excellent Benefits