The position of Service Desk Analyst is responsible for providing remote and on-site support of customers’ IT infrastructure. Reporting to the Service Desk Team Leader, you form part of a growing team of highly skilled Service Desk Analysts that work closely with the customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

Responsibilities;

• Undertaking or participating in site and equipment Surveys of new and existing customers, in order to ensure accurate data is captured to enable support
• Providing assistance to colleagues and customers by providing technical on-site support and handling escalated tickets where required
• Logging new tickets and updating existing tickets in the Service Desk Ticket Management system when required
• Providing regular email, telephone and face to face updates to customers, advising on progress of tickets and confirming closures
• Responding to escalated tickets from other support tiers
• Prioritizing the troubleshooting processes and properly managing time in order to achieve SLAs

Performing 1st Line diagnosis and activities on customer’s end user devices and received services (PCs, printers, Blackberries, broadband, telephony) to include (but not limited to):

• Verifying physical layer issues
• Resolving username and password issues and resets
• Uninstalling/reinstalling basic standard software applications
• Verifying proper hardware and software set up
• Assisting customers with guidance on MS Windows, MS Office and simple application menus
• Performing computer virus scans and spyware scans
• Installing Windows Updates and Service Packs on PCs
• Building new PCs for customers to agreed build standards and specifications and installing the same on-site
• Installing other end other devices on site as required e.g. modems and pass through switches and performing small network patching activities and installing software on end user devices e.g. MS Office
• Providing information to customers to setup email on smartphone
• Notifying customers about planned and unplanned outages
• Maintaining a knowledge base by writing technical work instructions for straightforward end user technical issues that are handled by the 1st Line Support tier
• Following company policies, procedures and work instructions

Required Skills;

• Previous experience working in a Service Desk/ 1st Line Analyst capacity with an unerstanding of ITIL
• Understanding of LAN and WAN technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc
• Strong ability to solve and troubleshoot problems remotely and on-site
• Excellent communication skills, both written and oral
• High organised and disciplined with an excellent work ethic
• Positive attitude and ability to be versatile and adaptable in changing environments
• Demonstrate ability to prioritise workload
• Personable and have the ability to make people feel at ease and instill confidence in your ability to resolve the issue
• Presentable, punctual and well mannered( Many of our customers are based in flagship buildings in and around London.)
• A clean driving licence is essential for this role as you may be requested to attend a supported site outside the M25

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide.We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

The position of Service Desk Analyst is responsible for providing remote and on-site support of customers’ IT infrastructure. Reporting to the Service Desk Team Leader, you form part of a growing team of highly skilled Service Desk Analysts that work closely with the customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

Responsibilities;

• Undertaking or participating in site and equipment Surveys of new and existing customers, in order to ensure accurate data is captured to enable support
• Providing assistance to colleagues and customers by providing technical on-site support and handling escalated tickets where required
• Logging new tickets and updating existing tickets in the Service Desk Ticket Management system when required
• Providing regular email, telephone and face to face updates to customers, advising on progress of tickets and confirming closures
• Responding to escalated tickets from other support tiers
• Prioritizing the troubleshooting processes and properly managing time in order to achieve SLAs

Performing 1st Line diagnosis and activities on customer’s end user devices and received services (PCs, printers, Blackberries, broadband, telephony) to include (but not limited to):

• Verifying physical layer issues
• Resolving username and password issues and resets
• Uninstalling/reinstalling basic standard software applications
• Verifying proper hardware and software set up
• Assisting customers with guidance on MS Windows, MS Office and simple application menus
• Performing computer virus scans and spyware scans
• Installing Windows Updates and Service Packs on PCs
• Building new PCs for customers to agreed build standards and specifications and installing the same on-site
• Installing other end other devices on site as required e.g. modems and pass through switches and performing small network patching activities and installing software on end user devices e.g. MS Office
• Providing information to customers to setup email on smartphone
• Notifying customers about planned and unplanned outages
• Maintaining a knowledge base by writing technical work instructions for straightforward end user technical issues that are handled by the 1st Line Support tier
• Following company policies, procedures and work instructions

Required Skills;

• Previous experience working in a Service Desk/ 1st Line Analyst capacity with an unerstanding of ITIL
• Understanding of LAN and WAN technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc
• Strong ability to solve and troubleshoot problems remotely and on-site
• Excellent communication skills, both written and oral
• High organised and disciplined with an excellent work ethic
• Positive attitude and ability to be versatile and adaptable in changing environments
• Demonstrate ability to prioritise workload
• Personable and have the ability to make people feel at ease and instill confidence in your ability to resolve the issue
• Presentable, punctual and well mannered( Many of our customers are based in flagship buildings in and around London.)
• A clean driving licence is essential for this role as you may be requested to attend a supported site outside the M25

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide.We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

IT INFRASTRUCTURE MANAGER

UP TO £60,000 + BENEFITS

BRISTOL

It’s not very often that you get the opportunity to put your stamp on an IT infrastructure being built from scratch – along with everything else.  This is an exciting opportunity to be part of a greenfield project, working with an organisation that will be at the cutting edge in their field of high tech

Engineering.  If you’re looking for an exciting new challenge with a refreshingly forward-looking group of people, this would be of interest to you.

Our client have received a significant investment for the construction and development of their new facility in the North of Bristol, and this is an opportunity to join them as their IT manager.  This is a new role that will be key in the setup of the IT infrastructure for the facility to open in early 2021.  You’ll finalise the specification and systems for the commissioning of the whole infrastructure, then implement the processes for the maintenance and development of the systems going forward.

What we’re looking for

• You will need to have proven experience of developing, implementing and supporting IT solutions, ideally in a research or engineering environment.
• Knowledge and expertise in the latest Infrastructure technologies is essential.
• A trusted and credible individual, able to influence and persuade people of the right course of action – you will be the expert.
• A collaborator
• Curious – always looking for new solutions and alternatives
• Thorough and committed to quality

In return you will receive:

• Competitive package up to £60,000 dependent on experience
• 26 days holiday plus the bank holidays
• Competitive pension scheme
• Flexible working options

For further information please contact Alice on (phone number removed)

This advert represents a summary of the full role description. To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately.

IT INFRASTRUCTURE MANAGER

UP TO £60,000 + BENEFITS

BRISTOL

It’s not very often that you get the opportunity to put your stamp on an IT infrastructure being built from scratch – along with everything else.  This is an exciting opportunity to be part of a greenfield project, working with an organisation that will be at the cutting edge in their field of high tech

Engineering.  If you’re looking for an exciting new challenge with a refreshingly forward-looking group of people, this would be of interest to you.

Our client have received a significant investment for the construction and development of their new facility in the North of Bristol, and this is an opportunity to join them as their IT manager.  This is a new role that will be key in the setup of the IT infrastructure for the facility to open in early 2021.  You’ll finalise the specification and systems for the commissioning of the whole infrastructure, then implement the processes for the maintenance and development of the systems going forward.

What we’re looking for

• You will need to have proven experience of developing, implementing and supporting IT solutions, ideally in a research or engineering environment.
• Knowledge and expertise in the latest Infrastructure technologies is essential.
• A trusted and credible individual, able to influence and persuade people of the right course of action – you will be the expert.
• A collaborator
• Curious – always looking for new solutions and alternatives
• Thorough and committed to quality

In return you will receive:

• Competitive package up to £60,000 dependent on experience
• 26 days holiday plus the bank holidays
• Competitive pension scheme
• Flexible working options

For further information please contact Alice on (phone number removed)

This advert represents a summary of the full role description. To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately.

Entry-level Information Technology Consultant (DevOps/Cloud)

Are you passionate about technology? Want to get the best start to your digital career?

Get fast-tracked into a ground-breaking career as a technology consultant working with innovative organisations like TalkTalk, IBM, Santander, Amazon partners and government organisations. You’ll build in-demand skills specialising in the advanced, cutting-edge art of DevOps.

DevOps is the next big thing in the development world. The ability to automatically upload code to the cloud is vital in the modern development cycle. You’ll be at the forefront of this revolutionary advancement that’s transforming what businesses can do – so you’ll be in-demand.

Every day you’ll use specialised technology to power organisations into the future – helping them automate processes to become super streamlined.

Although this role is advertised with a specific location you would need to be geographically flexible and willing to relocate anywhere in the UK.

Supercharge your career in technology consulting. Join the QA consulting academy.

What’s in store

• Training from seriously clever mentors
  DevOps is in demand – it’s been shaping the world of software for the last few years. You’ll master it with training at our 12-week consulting academy in Manchester’s technology hub. You’ll also develop your business expertise so you can be a successful consultant.
• Your career in digital consulting
  After your training you’ll work with one of our customers on their site – anywhere in the country.
• Push yourself and your career further
  Learning with QA doesn’t stop after 12 weeks. We encourage you to continually learn and challenge yourself technically – so you can fulfil your potential.

The perks

• Free accommodation or a monthly bursary to help you relocate to Manchester’s technology hub – MediaCityUK – during your training
• Industry-recognised certifications to boost your employability and promotability
• Competitive salary of £23,500 post-training (if you’re based in London this will increase to £26,500)
• Contributory pension scheme
• Regular social events (like technical talks and hackathons)
• Continued support to help you fulfil your potential – you’ll keep advancing your technical skills throughout your career with QA

What’s the job like

As a technology consultant at QA, you’ll empower our customers to develop and support DevOps – so they can be self-sufficient adopters.

You’ll bring your technical expertise to the customer, wherever they are. You’ll help them to develop and maintain cutting-edge DevOps solutions, so they remain competitive.

You’ll…

• Automate software integration and deployment, typically hosted in cloud platforms like Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform.
• Have outstanding knowledge of software development, agile practices and automation.
• Work in the space between software developers and IT operations teams, getting new software operational and usable for the end-user.
• Work in agile teams delivering working software to our customers in a two-week cycle.
• Perfect your consulting skills to a high standard and professional level, ready to work with our prestigious customers.

What we need from you

Must haves

• A genuine passion for technology
• Enthusiasm and willingness to learn tonnes of new skills and new technologies
• A go-getter with a can-do attitude
• Most importantly, you MUST be willing to move anywhere in the UK – part of the job is working wherever the customer is
• You must be eligible to be able to apply for a UK Security Clearance
• A Levels or equivalent of Level 3 BTEC or above qualifications. 

Not a must, but we’d certainly like…

• Experience of one of the following programming languages (whether that’s in a job or in education): Python, Java, C# or C++.
• Basic knowledge of Linux.
• Any relevant qualifications including but not limited to: BTEC, Diplomas, HND, HNC, Foundation Degree Apprenticeship, Bachelor’s Degree or Master’s Degree. Ideally in a technical subject.
• We will consider applications from a non-technical background if you show aptitude, passion and enthusiasm for learning technology skills. 

Apply now

Supercharge your digital career. Click the link and apply now.

QA values and diversity

We’re an equal opportunity employer. We are opposed to discrimination on any grounds. It’s QA policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Entry-level Information Technology Consultant (DevOps/Cloud)

Are you passionate about technology? Want to get the best start to your digital career?

Get fast-tracked into a ground-breaking career as a technology consultant working with innovative organisations like TalkTalk, IBM, Santander, Amazon partners and government organisations. You’ll build in-demand skills specialising in the advanced, cutting-edge art of DevOps.

DevOps is the next big thing in the development world. The ability to automatically upload code to the cloud is vital in the modern development cycle. You’ll be at the forefront of this revolutionary advancement that’s transforming what businesses can do – so you’ll be in-demand.

Every day you’ll use specialised technology to power organisations into the future – helping them automate processes to become super streamlined.

Although this role is advertised with a specific location you would need to be geographically flexible and willing to relocate anywhere in the UK.

Supercharge your career in technology consulting. Join the QA consulting academy.

What’s in store

• Training from seriously clever mentors
  DevOps is in demand – it’s been shaping the world of software for the last few years. You’ll master it with training at our 12-week consulting academy in Manchester’s technology hub. You’ll also develop your business expertise so you can be a successful consultant.
• Your career in digital consulting
  After your training you’ll work with one of our customers on their site – anywhere in the country.
• Push yourself and your career further
  Learning with QA doesn’t stop after 12 weeks. We encourage you to continually learn and challenge yourself technically – so you can fulfil your potential.

The perks

• Free accommodation or a monthly bursary to help you relocate to Manchester’s technology hub – MediaCityUK – during your training
• Industry-recognised certifications to boost your employability and promotability
• Competitive salary of £23,500 post-training (if you’re based in London this will increase to £26,500)
• Contributory pension scheme
• Regular social events (like technical talks and hackathons)
• Continued support to help you fulfil your potential – you’ll keep advancing your technical skills throughout your career with QA

What’s the job like

As a technology consultant at QA, you’ll empower our customers to develop and support DevOps – so they can be self-sufficient adopters.

You’ll bring your technical expertise to the customer, wherever they are. You’ll help them to develop and maintain cutting-edge DevOps solutions, so they remain competitive.

You’ll…

• Automate software integration and deployment, typically hosted in cloud platforms like Amazon Web Services (AWS), Microsoft Azure and Google Cloud Platform.
• Have outstanding knowledge of software development, agile practices and automation.
• Work in the space between software developers and IT operations teams, getting new software operational and usable for the end-user.
• Work in agile teams delivering working software to our customers in a two-week cycle.
• Perfect your consulting skills to a high standard and professional level, ready to work with our prestigious customers.

What we need from you

Must haves

• A genuine passion for technology
• Enthusiasm and willingness to learn tonnes of new skills and new technologies
• A go-getter with a can-do attitude
• Most importantly, you MUST be willing to move anywhere in the UK – part of the job is working wherever the customer is
• You must be eligible to be able to apply for a UK Security Clearance
• A Levels or equivalent of Level 3 BTEC or above qualifications. 

Not a must, but we’d certainly like…

• Experience of one of the following programming languages (whether that’s in a job or in education): Python, Java, C# or C++.
• Basic knowledge of Linux.
• Any relevant qualifications including but not limited to: BTEC, Diplomas, HND, HNC, Foundation Degree Apprenticeship, Bachelor’s Degree or Master’s Degree. Ideally in a technical subject.
• We will consider applications from a non-technical background if you show aptitude, passion and enthusiasm for learning technology skills. 

Apply now

Supercharge your digital career. Click the link and apply now.

QA values and diversity

We’re an equal opportunity employer. We are opposed to discrimination on any grounds. It’s QA policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

POWER BI DEVELOPER

Location: Wirral

Pay rate: £400 per day

We are Looking for a POWER BI DEVELOPER to join a new project team. The Council is in the process of commissioning an Enterprise Resource System (ERP) including financial system. This post is to work in a team alongside Finance, Intelligence and the Project Management Office to enable delivery of a model to enable migration of finance data into a new ERP system. The project team will use Power BI to enable data model development and building on existing developments to optimise the reporting of the Council's financial data. Project Timescale 2-3 months.

In this role you will:

• Translate complex business requirements into technical specifications
• Develop a data model to enable effective migration of finance data into a new ERP system,
to enable understanding of desired future financial data structure develop and create a suite of automated financial reports using Power BI which will be used to deliver corporate financing decisions.
• Connect to and use data from a variety of data sources including our Social Services, Financials (ContrOCC), our ERP System (Oracle 1Business), and other sources such as Excel, performing all transformations using Power BI query and Data Flows
• Create and own effective Power BI Data modelling in line with best practice
• Develop a report-based governance and documentation sustainability
• Perform basic data science duties, working with our Finance Team to improve understanding of the Council's financial data
• Utilise the navigation features in Power BI (e.g. bookmarks, drill-through) to guide readers through a compelling data-driven story

Perfect candidate will be:

• Experienced Power BI developer
• Ability to develop data models in Power BI that enable effective reporting and visualisation
• Experience of delivering data solutions in technically complex environments
• Experience of automating process and data flows
• Knowledge and experience of SQL and Power Apps
• Effective communication skills to enable working in a multifunction team
• Experience in financial data reporting is desirable
• Experience of finance data systems e.g. Oracle, ContrOCC is desirable
• Experience of working with coding structures in complex financial databases is desirable

This role is ideally located for those travelling from Liverpool, Widnes, Chester, St Helens, Ellesmere Port, Wirral

POWER BI DEVELOPER

Location: Wirral

Pay rate: £400 per day

We are Looking for a POWER BI DEVELOPER to join a new project team. The Council is in the process of commissioning an Enterprise Resource System (ERP) including financial system. This post is to work in a team alongside Finance, Intelligence and the Project Management Office to enable delivery of a model to enable migration of finance data into a new ERP system. The project team will use Power BI to enable data model development and building on existing developments to optimise the reporting of the Council's financial data. Project Timescale 2-3 months.

In this role you will:

• Translate complex business requirements into technical specifications
• Develop a data model to enable effective migration of finance data into a new ERP system,
to enable understanding of desired future financial data structure develop and create a suite of automated financial reports using Power BI which will be used to deliver corporate financing decisions.
• Connect to and use data from a variety of data sources including our Social Services, Financials (ContrOCC), our ERP System (Oracle 1Business), and other sources such as Excel, performing all transformations using Power BI query and Data Flows
• Create and own effective Power BI Data modelling in line with best practice
• Develop a report-based governance and documentation sustainability
• Perform basic data science duties, working with our Finance Team to improve understanding of the Council's financial data
• Utilise the navigation features in Power BI (e.g. bookmarks, drill-through) to guide readers through a compelling data-driven story

Perfect candidate will be:

• Experienced Power BI developer
• Ability to develop data models in Power BI that enable effective reporting and visualisation
• Experience of delivering data solutions in technically complex environments
• Experience of automating process and data flows
• Knowledge and experience of SQL and Power Apps
• Effective communication skills to enable working in a multifunction team
• Experience in financial data reporting is desirable
• Experience of finance data systems e.g. Oracle, ContrOCC is desirable
• Experience of working with coding structures in complex financial databases is desirable

This role is ideally located for those travelling from Liverpool, Widnes, Chester, St Helens, Ellesmere Port, Wirral

Senior Software Developer - Gloucester or Cheltenham, base up to £53k

Reporting to the Head of Digital, your opportunity as the Senior Software Developer will be to own planning, development and roll-out of innovative new applications and will be an important part of the digital team. Your opportunity will be to hold a key role and influence the further development of products which will be unique within their sector.

The successful candidates will have the following experience:

• Highly proficient in C#, SQL and web languages (HTML, CSS, Javascript)
• Two or more years' experience writing high quality, well designed, maintainable code and associated unit tests using SOLID object-oriented development principles
• Experience coding in multiple programming languages
• Knowledge of the software development lifecycle and different methodologies

• Previous experience in a senior role or significant experience in a development role with the readiness to take the next step in their career

The following experience is highly desirable:

• Two or more years' experience in a similar role including:

1. working in a Scrum team
2. developing MVC web applications
3. using TFS for backlog management, sprint planning and version control
4. processing UTF8 data in XML, Oracle and SQL Server
5. testing with nUnit and SpecFlow

If you have previously worked with AWS and/or Azure you will have the opportunity to further develop your skills as a Software Developer. If you haven't then you will have the opportunity to learn these skills in a supportive environment where personal and professional development are prioritised.

For further details and a full Lead Software Developer information pack, please email James Dale.

Senior Software Developer - Gloucester or Cheltenham, base up to £53k

Reporting to the Head of Digital, your opportunity as the Senior Software Developer will be to own planning, development and roll-out of innovative new applications and will be an important part of the digital team. Your opportunity will be to hold a key role and influence the further development of products which will be unique within their sector.

The successful candidates will have the following experience:

• Highly proficient in C#, SQL and web languages (HTML, CSS, Javascript)
• Two or more years' experience writing high quality, well designed, maintainable code and associated unit tests using SOLID object-oriented development principles
• Experience coding in multiple programming languages
• Knowledge of the software development lifecycle and different methodologies

• Previous experience in a senior role or significant experience in a development role with the readiness to take the next step in their career

The following experience is highly desirable:

• Two or more years' experience in a similar role including:

1. working in a Scrum team
2. developing MVC web applications
3. using TFS for backlog management, sprint planning and version control
4. processing UTF8 data in XML, Oracle and SQL Server
5. testing with nUnit and SpecFlow

If you have previously worked with AWS and/or Azure you will have the opportunity to further develop your skills as a Software Developer. If you haven't then you will have the opportunity to learn these skills in a supportive environment where personal and professional development are prioritised.

For further details and a full Lead Software Developer information pack, please email James Dale.