UAT Support Technician

Contract: Full Time, Fixed term until 31 March 2021 with flexible working patterns considered   

Salary: £23,000 to £31,100

Location:  Cambridge- The Triangle

What it’s about

We are currently recruiting for two User Acceptance Testing Support Technician within the Customer Services Group. Reporting to the UAT Manager, you will be part of a team responsible for carrying out the UAT for applications developed across many of the organisation’s initiatives, which include computer based testing, e-learning and web-based stakeholder support systems. This will include the detailed preparation and execution of test cases for the various applications across different environments, the logging of defects and reporting to project stakeholders on testing progress.

What you’ll be doing

• Defect logging, triage, prioritisation and review
• Test case management, including writing, reviewing and execution
• Meeting with test teams, developers, project manager and business owners
• Reporting

What we’re looking for

You will be required to demonstrate a high level of general IT expertise within an MS Windows environment, including knowledge of database and website technologies. Familiarity with defect-tracking systems and the production of software-related documentation would also be an advantage.

You will be educated at least to A-level standard and will ideally have a formal software testing or computing-related qualification. Previous work experience in an IT support or software testing environment would be a distinct advantage. You must be confident, enthusiastic and able to work in a high pressure environment as part of a close-knit team. Excellent attention to detail is essential, as is a customer focussed mentality.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Who we are

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual salary review and discretionary company bonus
• Enhanced maternity/paternity pay
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 15 March and interviews will be held on 26 March.

Please click apply to visit the website          

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

UAT Support Technician

Contract: Full Time, Fixed term until 31 March 2021 with flexible working patterns considered   

Salary: £23,000 to £31,100

Location:  Cambridge- The Triangle

What it’s about

We are currently recruiting for two User Acceptance Testing Support Technician within the Customer Services Group. Reporting to the UAT Manager, you will be part of a team responsible for carrying out the UAT for applications developed across many of the organisation’s initiatives, which include computer based testing, e-learning and web-based stakeholder support systems. This will include the detailed preparation and execution of test cases for the various applications across different environments, the logging of defects and reporting to project stakeholders on testing progress.

What you’ll be doing

• Defect logging, triage, prioritisation and review
• Test case management, including writing, reviewing and execution
• Meeting with test teams, developers, project manager and business owners
• Reporting

What we’re looking for

You will be required to demonstrate a high level of general IT expertise within an MS Windows environment, including knowledge of database and website technologies. Familiarity with defect-tracking systems and the production of software-related documentation would also be an advantage.

You will be educated at least to A-level standard and will ideally have a formal software testing or computing-related qualification. Previous work experience in an IT support or software testing environment would be a distinct advantage. You must be confident, enthusiastic and able to work in a high pressure environment as part of a close-knit team. Excellent attention to detail is essential, as is a customer focussed mentality.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Who we are

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual salary review and discretionary company bonus
• Enhanced maternity/paternity pay
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 15 March and interviews will be held on 26 March.

Please click apply to visit the website          

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Business Analyst (X 2 Posts) - Ref: P522189

Grade:   I - £31,371 - £33,799

Permanent

Full Time - 37 Hours

An exciting opportunity to work for Gateshead Council in roles that will support the development and implementation of service reviews and performance management.  These are corporate roles that will work with services across the Council to ensure that resources are deployed effectively to deliver Council priorities.  The Council has developed a long-term approach to its budget framework which is fully integrated with a new performance management framework.

You will support the Project Manager (Performance and Improvement) in the development of business intelligence data and frameworks that link performance data with costs to allow services to review their performance and ensure value for money.  You will work with services to identify change and solutions, undertake business process redesign, review data collection methodologies and recommend customer focused service improvements.  You will have a proven track record of working in a project environment and working with data to identify problems and find solutions and you will have experience of delivering and implementing service improvement and process redesign based around systems thinking.

Online applications only, please visit the website

Closing date 1 April 2020

Business Analyst (X 2 Posts) - Ref: P522189

Grade:   I - £31,371 - £33,799

Permanent

Full Time - 37 Hours

An exciting opportunity to work for Gateshead Council in roles that will support the development and implementation of service reviews and performance management.  These are corporate roles that will work with services across the Council to ensure that resources are deployed effectively to deliver Council priorities.  The Council has developed a long-term approach to its budget framework which is fully integrated with a new performance management framework.

You will support the Project Manager (Performance and Improvement) in the development of business intelligence data and frameworks that link performance data with costs to allow services to review their performance and ensure value for money.  You will work with services to identify change and solutions, undertake business process redesign, review data collection methodologies and recommend customer focused service improvements.  You will have a proven track record of working in a project environment and working with data to identify problems and find solutions and you will have experience of delivering and implementing service improvement and process redesign based around systems thinking.

Online applications only, please visit the website

Closing date 1 April 2020

Company Overview

We're proud to be the UK's biggest and fastest-growing renewable energy company. We provide over 1 million members with 100% renewable electricity and 100% carbon neutral gas.

For us, giving great service is first, last and everything. We're working to change the energy industry to provide our members with top service at affordable prices.

Our ambition is big. We want to transform the energy industry, and we need great people to make that happen.

Role Overview

Our Graduate Energy Specialists are responsible for our member experience.

Unlike other customer-facing roles, you will be responsible for solving our members' queries end-to-end.

Because of our focus on the digital experience, the majority of our members self serve the simple issues. This means you deal with more complex queries requiring you to problem solve and think on your feet.

By doing things differently, you'll help deliver the best, most efficient service to our members.

Requirements

We want to hire people who are able to get going quickly, interested in learning new things and are comfortable working in a changing environment.

We're looking for individuals who:

Are self-starters with a record of exciting achievements. This may be academic achievements but could be something else entirelyCare deeply about how companies treat their membersHave excellent communication and writing skillsAre comfortable with numbers and learning new technologyAre reliable, energetic and able to prioritise effectivelyRelish the idea of self-learning and personal development

Role responsibilities

The role of a Graduate Energy Specialist is diverse. On the job you'll:

Help our members on the phone, email and online chat with a wide variety of queriesWork in small teams to find and deliver improvements to our tools and processes.Resolve simple queries efficiently whilst spending the time to investigate and resolve harder more complex ones.

Why here?

We're a fast-paced business that delivers on an ambitious service promise. In return, you'll not only learn vast amounts about the way the energy industry works but also how a modern, innovative company engages with its customers.

We are excited by people who relish personal development and continuous learning. This is why we offer dedicated time off and a generous budget for training.

You don't need any knowledge or prior experience, we're more interested in the skills and traits you bring along. We'll equip you with the relevant knowledge and tools to succeed.

Company Overview

We're proud to be the UK's biggest and fastest-growing renewable energy company. We provide over 1 million members with 100% renewable electricity and 100% carbon neutral gas.

For us, giving great service is first, last and everything. We're working to change the energy industry to provide our members with top service at affordable prices.

Our ambition is big. We want to transform the energy industry, and we need great people to make that happen.

Role Overview

Our Graduate Energy Specialists are responsible for our member experience.

Unlike other customer-facing roles, you will be responsible for solving our members' queries end-to-end.

Because of our focus on the digital experience, the majority of our members self serve the simple issues. This means you deal with more complex queries requiring you to problem solve and think on your feet.

By doing things differently, you'll help deliver the best, most efficient service to our members.

Requirements

We want to hire people who are able to get going quickly, interested in learning new things and are comfortable working in a changing environment.

We're looking for individuals who:

Are self-starters with a record of exciting achievements. This may be academic achievements but could be something else entirelyCare deeply about how companies treat their membersHave excellent communication and writing skillsAre comfortable with numbers and learning new technologyAre reliable, energetic and able to prioritise effectivelyRelish the idea of self-learning and personal development

Role responsibilities

The role of a Graduate Energy Specialist is diverse. On the job you'll:

Help our members on the phone, email and online chat with a wide variety of queriesWork in small teams to find and deliver improvements to our tools and processes.Resolve simple queries efficiently whilst spending the time to investigate and resolve harder more complex ones.

Why here?

We're a fast-paced business that delivers on an ambitious service promise. In return, you'll not only learn vast amounts about the way the energy industry works but also how a modern, innovative company engages with its customers.

We are excited by people who relish personal development and continuous learning. This is why we offer dedicated time off and a generous budget for training.

You don't need any knowledge or prior experience, we're more interested in the skills and traits you bring along. We'll equip you with the relevant knowledge and tools to succeed.

The Company

We are an innovative digital care company transforming the way we look after the elderly living at home.

The first in our field, we are leading the change in how we care for the members of our rapidly aging population. We have the vision to build a society in which we all age with confidence. This is becoming increasingly difficult due to overcrowded care homes and inadequate social care services. Our mission is to reinvent care so that older generations care live longer, healthier and happier in their own homes, surrounded by their families and communities.

Our use of digital products, cutting-edge home connected devices and machine learning to empower the care community to deliver better, preventative care.

The Opportunity

To fuel our growth across the UK and Europe, we're looking to add a Sales Development Representative to our team of socially motivated care, health, product, and tech entrepreneurs.

We're searching for an intelligent sales professional to help us build our ever-increasing client base and to help us change the lives of elderly people by giving them back their independence.

This is a sales-focused position and therefore we want someone who loves selling, thrives off competition and can push on through tough times - the role is phone-based, so again enjoying working on the phone is an absolute must-have.

As well as personal progression, we offer real on the job learning in a dynamic start-up with genuine opportunities to be implemented in the infrastructure of an innovative idea!

The Candidate

We are looking for a resourceful, bright and confident candidate with the following:

2:1 Degree or aboveExcellent communicatorPositive attitude, eager to learn and grow with the companyA passion for making an impact on people's lives Desire to succeed in a sales focused environment 6 - 12+ months experience in sales with cold-calling experience is a plusExperience of achieving against a target

The Package

We appreciate that to get the best talent we have to offer an excellent package and fantastic long-term opportunities. This is why we offer an average first-year base salary of 25 - 27k complemented by a generous uncapped commission structure.

In addition, we offer 25 days paid holiday per year, private health insurance, pension contribution, personal development budget to put towards books, courses, training and conferences, summer and winter socials, flexible working and other great perks and discounts including gym membership.

The Company

We are an innovative digital care company transforming the way we look after the elderly living at home.

The first in our field, we are leading the change in how we care for the members of our rapidly aging population. We have the vision to build a society in which we all age with confidence. This is becoming increasingly difficult due to overcrowded care homes and inadequate social care services. Our mission is to reinvent care so that older generations care live longer, healthier and happier in their own homes, surrounded by their families and communities.

Our use of digital products, cutting-edge home connected devices and machine learning to empower the care community to deliver better, preventative care.

The Opportunity

To fuel our growth across the UK and Europe, we're looking to add a Sales Development Representative to our team of socially motivated care, health, product, and tech entrepreneurs.

We're searching for an intelligent sales professional to help us build our ever-increasing client base and to help us change the lives of elderly people by giving them back their independence.

This is a sales-focused position and therefore we want someone who loves selling, thrives off competition and can push on through tough times - the role is phone-based, so again enjoying working on the phone is an absolute must-have.

As well as personal progression, we offer real on the job learning in a dynamic start-up with genuine opportunities to be implemented in the infrastructure of an innovative idea!

The Candidate

We are looking for a resourceful, bright and confident candidate with the following:

2:1 Degree or aboveExcellent communicatorPositive attitude, eager to learn and grow with the companyA passion for making an impact on people's lives Desire to succeed in a sales focused environment 6 - 12+ months experience in sales with cold-calling experience is a plusExperience of achieving against a target

The Package

We appreciate that to get the best talent we have to offer an excellent package and fantastic long-term opportunities. This is why we offer an average first-year base salary of 25 - 27k complemented by a generous uncapped commission structure.

In addition, we offer 25 days paid holiday per year, private health insurance, pension contribution, personal development budget to put towards books, courses, training and conferences, summer and winter socials, flexible working and other great perks and discounts including gym membership.

An exciting, fast paced, entrepreneurial tech and energy firm in West London is looking for an adaptable, bright and confident EA to support their CEO for a one year contract. They need someone who has worked within a multifaceted organisation, dealing with a constantly changing schedule, a wide variety of subjects, and able to respond to complex demands quickly and calmly. This person needs to be degree educated with experience supporting at a senior level, ideally at CEO level, for at least three years. They need excellent attention to detail and a motivated, proactive attitude in order to manage a very busy diary, assist and run projects as well as travel, research, event coordination and presentations.  This role requires someone wanting more than a traditional PA position, with lots to get involved in. They need to be a natural problem solver, take pride in delivering a high standard of work and be calm and collected under pressure or last minute change.  A background in finance or professional services would best suit the vacancy. 

This is a great opportunity to join a hugely successful, vibrant, cutting edge and ambitious company and gain experience within the booming industry of energy and tech. This person needs to be confident and always one step ahead of meetings, emails and upcoming travel so as to make the CEO’s life run smoothly. 

An exciting, fast paced, entrepreneurial tech and energy firm in West London is looking for an adaptable, bright and confident EA to support their CEO for a one year contract. They need someone who has worked within a multifaceted organisation, dealing with a constantly changing schedule, a wide variety of subjects, and able to respond to complex demands quickly and calmly. This person needs to be degree educated with experience supporting at a senior level, ideally at CEO level, for at least three years. They need excellent attention to detail and a motivated, proactive attitude in order to manage a very busy diary, assist and run projects as well as travel, research, event coordination and presentations.  This role requires someone wanting more than a traditional PA position, with lots to get involved in. They need to be a natural problem solver, take pride in delivering a high standard of work and be calm and collected under pressure or last minute change.  A background in finance or professional services would best suit the vacancy. 

This is a great opportunity to join a hugely successful, vibrant, cutting edge and ambitious company and gain experience within the booming industry of energy and tech. This person needs to be confident and always one step ahead of meetings, emails and upcoming travel so as to make the CEO’s life run smoothly.