Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.

IT Service Manager

Edinburgh

Permanent Contract

Closing date - 22/03/20

At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommended financial company in the UK. We are the largest mutual life, pensions and Investment Company in the UK.

We currently have a brand new IT Service Manager opportunity to join out Service Delivery & Operations team on a full time, permanent basis in Edinburgh. The main purpose of this role will to be responsible for all major incidents and the management of this business area.

Key Accountabilities

• Responsible for major IT service incidents and the management process
• Governing the major incident processes
• Development incident processes and providing process improvements
• Ensuring service stability for major incidents in a timely manor
• Restoring service after incidents and governing the process and driving service improvement
• Ensuring route cause analysis of incidents & service failures
• Providing a proactive approach around IT service management
• Driving improvements across the wider Service Delivery & Operations business area

Skills and Experience

• Vast experience managing major IT service incidents
• Background within financial services, supporting process improvements within service management
• Analytical mind set, with the ability to liaise with non-technical IT stakeholders
• Experience within risk analysis to prevent service failure
• Excellent communication skills, both written and oral

Essential Criteria

• Strong background within an IT Service Management or IT Incidents role previously
• Experience working within a financial services or regulated environment
• ITIL Qualified at a foundation level
• Strong stakeholder management and communications experience
• Transformation improvement experience
• Working with colleagues in fraught situations and providing support to resolve incidents

Desirable Criteria

• ITIL Expert qualified
• Proven track record in the improvement of service delivery within incident management
• Proactive approach to workload out with live incidents
• Continuous improvement around service stability
• People management/coaching skills would be highly advantageous

What we offer

• We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing
• Our culture comes from within, or to put it another way, it comes from our people. It's what makes Royal London a great place to work.
• Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
• Glassdoor have again ranked as among the best places to work in the UK

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it's good for our people and good for our customers too, because our workforce should reflect our communities.

Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.

IT Service Manager

Edinburgh

Permanent Contract

Closing date - 22/03/20

At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommended financial company in the UK. We are the largest mutual life, pensions and Investment Company in the UK.

We currently have a brand new IT Service Manager opportunity to join out Service Delivery & Operations team on a full time, permanent basis in Edinburgh. The main purpose of this role will to be responsible for all major incidents and the management of this business area.

Key Accountabilities

• Responsible for major IT service incidents and the management process
• Governing the major incident processes
• Development incident processes and providing process improvements
• Ensuring service stability for major incidents in a timely manor
• Restoring service after incidents and governing the process and driving service improvement
• Ensuring route cause analysis of incidents & service failures
• Providing a proactive approach around IT service management
• Driving improvements across the wider Service Delivery & Operations business area

Skills and Experience

• Vast experience managing major IT service incidents
• Background within financial services, supporting process improvements within service management
• Analytical mind set, with the ability to liaise with non-technical IT stakeholders
• Experience within risk analysis to prevent service failure
• Excellent communication skills, both written and oral

Essential Criteria

• Strong background within an IT Service Management or IT Incidents role previously
• Experience working within a financial services or regulated environment
• ITIL Qualified at a foundation level
• Strong stakeholder management and communications experience
• Transformation improvement experience
• Working with colleagues in fraught situations and providing support to resolve incidents

Desirable Criteria

• ITIL Expert qualified
• Proven track record in the improvement of service delivery within incident management
• Proactive approach to workload out with live incidents
• Continuous improvement around service stability
• People management/coaching skills would be highly advantageous

What we offer

• We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing
• Our culture comes from within, or to put it another way, it comes from our people. It's what makes Royal London a great place to work.
• Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
• Glassdoor have again ranked as among the best places to work in the UK

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it's good for our people and good for our customers too, because our workforce should reflect our communities.

CRM Data Manager

This role requires someone with demonstrable experience in Data and Data Management Platforms. We are looking for someone who feels comfortable both working independently and as part of large teams. They should be happy to work alongside both Technical Analysts within our agencies, and also able to translate key insights and recommendations in a clear way to internal marketing stakeholders.

Key skills needed for this role

* Experience in working with Customer Database and Data Platforms, preferably within the Adobe marketing ecosystem

* Experience of using SQL and ETL platforms to make sense of large data sets

* Strong understanding of GDPR compliance regulations

* An ability to work as part of a team, working on multiple projects for multiple stakeholders at the same time

* Be commercially and data driven with everything you do

* A great team player with strong leadership qualities, high levels of commitment, aspiration and adaptability.

PAYE: GBP214 per day

Benefits (PAYE only): Bonus scheme, staff discounts, 25 days holiday (after AWR), staff restaurant and onsite parking

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you

CRM Data Manager

This role requires someone with demonstrable experience in Data and Data Management Platforms. We are looking for someone who feels comfortable both working independently and as part of large teams. They should be happy to work alongside both Technical Analysts within our agencies, and also able to translate key insights and recommendations in a clear way to internal marketing stakeholders.

Key skills needed for this role

* Experience in working with Customer Database and Data Platforms, preferably within the Adobe marketing ecosystem

* Experience of using SQL and ETL platforms to make sense of large data sets

* Strong understanding of GDPR compliance regulations

* An ability to work as part of a team, working on multiple projects for multiple stakeholders at the same time

* Be commercially and data driven with everything you do

* A great team player with strong leadership qualities, high levels of commitment, aspiration and adaptability.

PAYE: GBP214 per day

Benefits (PAYE only): Bonus scheme, staff discounts, 25 days holiday (after AWR), staff restaurant and onsite parking

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you

A leading multi-disciplinary consultancy is looking to make the important addition of an Associate Architect to their team in Oxfordshire...

Are you a highly experienced Senior Architect who is craving that next step into an Associate level position but seeing no signs of this in your current line of work? This could be the opportunity you have been waiting for!

Conrad Consulting are pleased to be working with a leading multi-disciplinary consultancy with a strong reputation for encompassing Architecture, Surveying & Project Management within various sectors including residential, healthcare and educational. They are currently looking to source an Associate Architect to join them in their office based just outside of Oxford.

As the Associate Architect you will be responsible for a range of important duties. You will take charge of architectural design, co-ordination of the Design Team & contract administration for assigned projects as well as key commercial activities and Business Development to name a few.

Key to the Associate Architect role is a focus on "delivery" and playing an active, mentoring and lead role in the delivery of the technical work - promoting and displaying technical competency in both BIM and Revit. As such, you will be expected to be able to demonstrate previous experience to support this.

As this practice operate within a wide range of sectors, the successful Associate Architect will gain exposure to varying scales of notable projects which will help you to develop your career substantially.

Associate Architect Essential Requirements:

ARB/RIBA Qualified Architect
A minimum of 10 years' experience in similar positions
Project experience across all RIBA work stages
Project running, technical knowledge of construction, planning and building regulations experience is essential
A good working knowledge and experience of negotiating and managing the development of a construction project
Experience of negotiating and managing all aspects of architectural and construction contracts, using traditional, partnering, design & build and other appropriate methods
You will also recognise the significance of the post construction aspects of the project - Soft Landings, etc
Technical competency in both BIM and REVIT.
Strong portfolio showing previous project work

A highly competitive salary, likely to be in the region of GBP45-GBP50k, is on offer to the successful Associate Architect as well as the following benefits:

Quarterly & Annual bonus scheme
Company Pension Plan
Early finish Fridays
Flexible working
Long service awards
Annual Season Ticket Loan
Cycle to Work Scheme
Child Care Voucher Scheme
Option to sell and carry over up to five days unused holiday
Medical Insurance
Death in Service scheme
Help with funding of professional education

The office is commutable from Oxford, Wallingford, Didcot, Abingdon & Newbury.

If this sounds like an opportunity that you would like to take advantage of then make sure you apply today!

Please forward your CV and portfolio through to Joey Waller at Conrad Consulting or contact Joey on (phone number removed) for further information

A leading multi-disciplinary consultancy is looking to make the important addition of an Associate Architect to their team in Oxfordshire...

Are you a highly experienced Senior Architect who is craving that next step into an Associate level position but seeing no signs of this in your current line of work? This could be the opportunity you have been waiting for!

Conrad Consulting are pleased to be working with a leading multi-disciplinary consultancy with a strong reputation for encompassing Architecture, Surveying & Project Management within various sectors including residential, healthcare and educational. They are currently looking to source an Associate Architect to join them in their office based just outside of Oxford.

As the Associate Architect you will be responsible for a range of important duties. You will take charge of architectural design, co-ordination of the Design Team & contract administration for assigned projects as well as key commercial activities and Business Development to name a few.

Key to the Associate Architect role is a focus on "delivery" and playing an active, mentoring and lead role in the delivery of the technical work - promoting and displaying technical competency in both BIM and Revit. As such, you will be expected to be able to demonstrate previous experience to support this.

As this practice operate within a wide range of sectors, the successful Associate Architect will gain exposure to varying scales of notable projects which will help you to develop your career substantially.

Associate Architect Essential Requirements:

ARB/RIBA Qualified Architect
A minimum of 10 years' experience in similar positions
Project experience across all RIBA work stages
Project running, technical knowledge of construction, planning and building regulations experience is essential
A good working knowledge and experience of negotiating and managing the development of a construction project
Experience of negotiating and managing all aspects of architectural and construction contracts, using traditional, partnering, design & build and other appropriate methods
You will also recognise the significance of the post construction aspects of the project - Soft Landings, etc
Technical competency in both BIM and REVIT.
Strong portfolio showing previous project work

A highly competitive salary, likely to be in the region of GBP45-GBP50k, is on offer to the successful Associate Architect as well as the following benefits:

Quarterly & Annual bonus scheme
Company Pension Plan
Early finish Fridays
Flexible working
Long service awards
Annual Season Ticket Loan
Cycle to Work Scheme
Child Care Voucher Scheme
Option to sell and carry over up to five days unused holiday
Medical Insurance
Death in Service scheme
Help with funding of professional education

The office is commutable from Oxford, Wallingford, Didcot, Abingdon & Newbury.

If this sounds like an opportunity that you would like to take advantage of then make sure you apply today!

Please forward your CV and portfolio through to Joey Waller at Conrad Consulting or contact Joey on (phone number removed) for further information

Lead PMO Planner

PMO Planner/Senior/Lead/Portfolio Planning/Project Management/Birmingham City Centre

My client, a market leading and award winning organisation based in Central and Birmingham is looking for a passionate and experienced Lead PMO Planner to join their growing PMO team!

The Lead PMO Planner will review, coordinate and summarise the activities of cost control, planning and scheduling, document control and estimating for assigned projects.

Key Responsibilities include;
*Creation of multi-disciplined programmes, ensuring that projects are appropriately resourced, that progress updates highlight key milestones and critical path issues.
*Performing earned value analysis to support project managers utilise key performance indicators.
*Produce and maintain the Portfolio Execution/Delivery Plan.
*Support the production of project cost and progress reports for Project and Programme Manager.
*Work closely with the functional leads relevant to the projects to ensure that resource needs are identified and managed.
*Supervise the development and maintenance of forecasts for time and related costs.
*Identify, analyse and escalate potential project problems, particularly related to sources.
*Work with key stakeholders to reassess, renegotiate and amend where necessary scope of work responsibilities.
*Work with BAU planning to ensure that 'New Product' projects are appropriately scheduled within the manufacturing process.

Skills and Experience required:
*Experience in a senior or lead Planner role previously
*Previous experience of working within a Project Office, PMO or Portfolio Office or Centre of Excellence.
*Demonstrable experience in Project Planning, Scheduling, Controls, or Project Coordination.
*Demonstrable Project Management experience.
*The ability to work with multiple, disparate stakeholders and prioritise requests.
*Experience the creation of business cases and in the continuous assessment of those business cases to ensure that our portfolio is optimised.
*Analytical thinking, structured problem solving skills, superior communications skills, team building and strong work ethic.
*The ability to build reports.
*To have the ability, capacity and aptitude to plan, organise and coordinate technical work and to obtain cooperation from others -management by influence.
*A high level of computer expertise in Word, Excel, Visio, Primavera, MS Project.

This is a fantastic opportunity to join an established business as they embark on an exciting period of change. The salary is circa GBP50,000 dependent on experience plus a great range of company benefits.

Please apply ASAP to be considered.

PMO Planner/Senior/Lead/Portfolio Planning/Project Management/Birmingham City Centre

Lead PMO Planner

PMO Planner/Senior/Lead/Portfolio Planning/Project Management/Birmingham City Centre

My client, a market leading and award winning organisation based in Central and Birmingham is looking for a passionate and experienced Lead PMO Planner to join their growing PMO team!

The Lead PMO Planner will review, coordinate and summarise the activities of cost control, planning and scheduling, document control and estimating for assigned projects.

Key Responsibilities include;
*Creation of multi-disciplined programmes, ensuring that projects are appropriately resourced, that progress updates highlight key milestones and critical path issues.
*Performing earned value analysis to support project managers utilise key performance indicators.
*Produce and maintain the Portfolio Execution/Delivery Plan.
*Support the production of project cost and progress reports for Project and Programme Manager.
*Work closely with the functional leads relevant to the projects to ensure that resource needs are identified and managed.
*Supervise the development and maintenance of forecasts for time and related costs.
*Identify, analyse and escalate potential project problems, particularly related to sources.
*Work with key stakeholders to reassess, renegotiate and amend where necessary scope of work responsibilities.
*Work with BAU planning to ensure that 'New Product' projects are appropriately scheduled within the manufacturing process.

Skills and Experience required:
*Experience in a senior or lead Planner role previously
*Previous experience of working within a Project Office, PMO or Portfolio Office or Centre of Excellence.
*Demonstrable experience in Project Planning, Scheduling, Controls, or Project Coordination.
*Demonstrable Project Management experience.
*The ability to work with multiple, disparate stakeholders and prioritise requests.
*Experience the creation of business cases and in the continuous assessment of those business cases to ensure that our portfolio is optimised.
*Analytical thinking, structured problem solving skills, superior communications skills, team building and strong work ethic.
*The ability to build reports.
*To have the ability, capacity and aptitude to plan, organise and coordinate technical work and to obtain cooperation from others -management by influence.
*A high level of computer expertise in Word, Excel, Visio, Primavera, MS Project.

This is a fantastic opportunity to join an established business as they embark on an exciting period of change. The salary is circa GBP50,000 dependent on experience plus a great range of company benefits.

Please apply ASAP to be considered.

PMO Planner/Senior/Lead/Portfolio Planning/Project Management/Birmingham City Centre

LabVIEW Developer required to join world leading manufacturing company working on high tech sensors in Sunbury On Thames. You will take ownership of the LabVIEW design and development for instrumentation systems and work with other software developers and users in the company.

This LabVIEW developer role would suit an experienced LabVIEW Developer with 2-5 years of commercial experience working with LabVIEW, and be certified to CLD level. You should also have experience with LabVIEW Embedded control and monitoring (LabVIEW RT and LabVIEW FPGA). You should also some exposure to application development using an OO language, ideally C# in a .NET Visual Studio environment.

The LabVIEW developer will initially work to refactor and merge 2 existing systems in a single unified suite, which needs to be integrated and compatible with other existing systems. You should have LabVIEW development experience across all parts of the life cycle and be able to work and communicate with colleagues in the development teams. Knowledge of Embedded C and Embedded development would be of interest, as would knowledge of communications protocols. You must have strong LabVIEW development and coding skills.

This is a fantastic opportunity for a skilled LabVIEW developer to join a fast moving and growing organisation based in Sunbury on Thames, easily commutable from West London. An attractive salary and benefits package is on offer with a 9 pension, flexible working, season ticket loan scheme and gym membership on offer.

LabVIEW Developer required to join world leading manufacturing company working on high tech sensors in Sunbury On Thames. You will take ownership of the LabVIEW design and development for instrumentation systems and work with other software developers and users in the company.

This LabVIEW developer role would suit an experienced LabVIEW Developer with 2-5 years of commercial experience working with LabVIEW, and be certified to CLD level. You should also have experience with LabVIEW Embedded control and monitoring (LabVIEW RT and LabVIEW FPGA). You should also some exposure to application development using an OO language, ideally C# in a .NET Visual Studio environment.

The LabVIEW developer will initially work to refactor and merge 2 existing systems in a single unified suite, which needs to be integrated and compatible with other existing systems. You should have LabVIEW development experience across all parts of the life cycle and be able to work and communicate with colleagues in the development teams. Knowledge of Embedded C and Embedded development would be of interest, as would knowledge of communications protocols. You must have strong LabVIEW development and coding skills.

This is a fantastic opportunity for a skilled LabVIEW developer to join a fast moving and growing organisation based in Sunbury on Thames, easily commutable from West London. An attractive salary and benefits package is on offer with a 9 pension, flexible working, season ticket loan scheme and gym membership on offer.