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  • netherlands
  • €30,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 2 Desktop Support Engineer to join our client team in Arnhem. The successful candidate must be Fluent in Dutch & English

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 5 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (2nd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 2 Desktop Support Engineer please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • netherlands
  • €30,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 2 Desktop Support Engineer to join our client team in Arnhem. The successful candidate must be Fluent in Dutch & English

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 5 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (2nd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 2 Desktop Support Engineer please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
  • Addlestone
  • £28,000 - £32,000 per annum
    • Permanent
  • 06 Mar 2020
Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

Location: Addlestone

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

Our Requirements
  • Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
  • A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
  • Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
  • Confidence in addressing break/fix issues - Typically supporting PCs, Printers and MFP
  • Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
  • Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.
Your Benefits
  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

  • Addlestone
  • £28,000 - £32,000 per annum
    • Permanent
  • 06 Mar 2020
Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

Location: Addlestone

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

Our Requirements
  • Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
  • A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
  • Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
  • Confidence in addressing break/fix issues - Typically supporting PCs, Printers and MFP
  • Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
  • Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential.
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.
Your Benefits
  • A highly regarded team member within an exponentially growing international company
  • Variety: exciting projects and challenges daily and with autonomy
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

  • Aldridge
  • £25,000 - £30,000 per annum
    • Permanent
  • 06 Mar 2020

A fantastic opportunity for an Industry market leader has arisen. They are looking to add to their dynamic IT team

The Job Role

We are looking to hire an all-round support person with the following skills:

  • Experience building, deploying and supporting Windows Server Domain or Windows Active Directory with Group Policy.
  • Experience building, deploying and supporting Windows 10 based PC’s
  • Experience with Microsoft Sharepoint is desirable.
  • Experience with supporting and deploying Office 365 and Microsoft Exchange.
  • Experience with all forms of Hardware - Computers, Monitors, Printers, Switches and Routers. Experience with barcode scanners is desirable.
  • Experience with configuration of firewalls, VPN’s and routers and basic internal networking standards CAT5 or CAT6.

Specialist options specific for this role are:

  • Experience with or basic knowledge with a willingness to learn on Excel VBA & Macros.
  • Experience with or basic knowledge with a willingness to learn ASP.net supported website/web services.
  • Experience / Requirements
  • Degree level or similar qualifications are preferred.

Experience / Requirements

  • Degree level or similar qualifications are preferred.
  • Aldridge
  • £25,000 - £30,000 per annum
    • Permanent
  • 06 Mar 2020

A fantastic opportunity for an Industry market leader has arisen. They are looking to add to their dynamic IT team

The Job Role

We are looking to hire an all-round support person with the following skills:

  • Experience building, deploying and supporting Windows Server Domain or Windows Active Directory with Group Policy.
  • Experience building, deploying and supporting Windows 10 based PC’s
  • Experience with Microsoft Sharepoint is desirable.
  • Experience with supporting and deploying Office 365 and Microsoft Exchange.
  • Experience with all forms of Hardware - Computers, Monitors, Printers, Switches and Routers. Experience with barcode scanners is desirable.
  • Experience with configuration of firewalls, VPN’s and routers and basic internal networking standards CAT5 or CAT6.

Specialist options specific for this role are:

  • Experience with or basic knowledge with a willingness to learn on Excel VBA & Macros.
  • Experience with or basic knowledge with a willingness to learn ASP.net supported website/web services.
  • Experience / Requirements
  • Degree level or similar qualifications are preferred.

Experience / Requirements

  • Degree level or similar qualifications are preferred.
  • Aylesbury
  • £12.51 - £17.79 per hour
    • Temp
  • 06 Mar 2020
ICT Analyst
Aylesbury, Buckinghamshire
Temporary
Full time - 37 hours per week
£12.51 - £17.79 per hour

Pertemps Recruitment on behalf of Buckingham County Council has an opportunity for an ICT Analyst within the Service Applications team. You will be responsible for evaluating, implementing and supporting the Adult Social Care recording systems and databases.

This is a temporary role initially for ten months but there is potential for this role to be extended or made permanent. The pay rate for this role is £12.51 to £17.79 per hour, negotiable dependant on experience. You will be working full time, 37 hours per week from 9am to 5:30pm Monday to Thursday and from 9am to 5pm on Fridays

Specialist Responsibilities

To evaluate, implement and support Adult Social Care recording systems and database. At all times to take account of the Council's vision, values and strategic objectives
To deliver services in accordance with agreed customer specifications and timetables

- Working on as required detailed plans for delivery, installation and support of Adult Social Care recording systems, projects and services;
- Implementation of new systems using agreed methodologies and practices that cover: requirements, design, build and test, deploy, operate and optimise;
- Production and maintenance of associated documentation to support the ;.
- Designing, developing, allocating and maintaining users profiles;
- Working with colleagues in support of projects as allocated;
- To ensure that an agreed change management procedure is adhered to when new systems are implemented;
- Maintaining an awareness of developments in new technology products and services and making recommendations as appropriate.

To support the business in specifying their requirements, developing these and deploying them for training purposes, with the eventual release to Live to support Adult Social Care business processes.

To take an active role in Business Process modelling and Business analysis.

To manage, maintain, update and support all existing systems, ensuring that all changes are fully tested and documented, that there is a clear audit trail of all work carried out and changes made to the applications and supporting databases.

To conform with agreed security procedures, installation standards and all other ICT policies and procedures.

Develop, Implement and maintain ICT system strategies, policies and procedures.

To ensure the highest level of customer care and to develop and maintain good working relationship with partners and stakeholders

- Establishing and maintaining working relationships with all users of ICT products and services provided;
- Keeping customers fully aware of all current and emerging products and services;
- Championing and promoting the use of ICT systems;

Ensuing customers are made aware of any security issues or implications

Generic Responsibilities

To assist in the development and delivery of the ICT Service and Business Plans and to make a contribution to ensuring that the agreed ICT strategy is consistent with the Council's plans, policy steers and customer needs.

To manage individual workload(s) (self and others) in accordance with agreed prioritisation methods, standards, authorised procedures and all relevant legislation and to ensure the delivery of projects are accordance with agreed specifications and timetables.

To liaise with suppliers as and when necessary thereby ensuring that satisfactory maintenance and support services are provided.

To participate in the staff appraisal scheme, undertaking staff appraisals as directed, and to advise on staff and development requirements within the Team. To participate, undertake and document 1-1's as appropriate.

To ensure the requirements of current Data Protection legislation are fully considered in all ICT systems.

To ensure that all security procedures and standards relating to data, systems and finance are adhered to.

To ensure the highest level of customer care and to develop and enhance a working culture based on quality, thereby contributing to quality and service improvement initiatives.

To undertake all duties with a reasonable care for the health and safety of self, all direct support staff and others and to co-operate fully with the Council in health and safety matters.
  • Aylesbury
  • £12.51 - £17.79 per hour
    • Temp
  • 06 Mar 2020
ICT Analyst
Aylesbury, Buckinghamshire
Temporary
Full time - 37 hours per week
£12.51 - £17.79 per hour

Pertemps Recruitment on behalf of Buckingham County Council has an opportunity for an ICT Analyst within the Service Applications team. You will be responsible for evaluating, implementing and supporting the Adult Social Care recording systems and databases.

This is a temporary role initially for ten months but there is potential for this role to be extended or made permanent. The pay rate for this role is £12.51 to £17.79 per hour, negotiable dependant on experience. You will be working full time, 37 hours per week from 9am to 5:30pm Monday to Thursday and from 9am to 5pm on Fridays

Specialist Responsibilities

To evaluate, implement and support Adult Social Care recording systems and database. At all times to take account of the Council's vision, values and strategic objectives
To deliver services in accordance with agreed customer specifications and timetables

- Working on as required detailed plans for delivery, installation and support of Adult Social Care recording systems, projects and services;
- Implementation of new systems using agreed methodologies and practices that cover: requirements, design, build and test, deploy, operate and optimise;
- Production and maintenance of associated documentation to support the ;.
- Designing, developing, allocating and maintaining users profiles;
- Working with colleagues in support of projects as allocated;
- To ensure that an agreed change management procedure is adhered to when new systems are implemented;
- Maintaining an awareness of developments in new technology products and services and making recommendations as appropriate.

To support the business in specifying their requirements, developing these and deploying them for training purposes, with the eventual release to Live to support Adult Social Care business processes.

To take an active role in Business Process modelling and Business analysis.

To manage, maintain, update and support all existing systems, ensuring that all changes are fully tested and documented, that there is a clear audit trail of all work carried out and changes made to the applications and supporting databases.

To conform with agreed security procedures, installation standards and all other ICT policies and procedures.

Develop, Implement and maintain ICT system strategies, policies and procedures.

To ensure the highest level of customer care and to develop and maintain good working relationship with partners and stakeholders

- Establishing and maintaining working relationships with all users of ICT products and services provided;
- Keeping customers fully aware of all current and emerging products and services;
- Championing and promoting the use of ICT systems;

Ensuing customers are made aware of any security issues or implications

Generic Responsibilities

To assist in the development and delivery of the ICT Service and Business Plans and to make a contribution to ensuring that the agreed ICT strategy is consistent with the Council's plans, policy steers and customer needs.

To manage individual workload(s) (self and others) in accordance with agreed prioritisation methods, standards, authorised procedures and all relevant legislation and to ensure the delivery of projects are accordance with agreed specifications and timetables.

To liaise with suppliers as and when necessary thereby ensuring that satisfactory maintenance and support services are provided.

To participate in the staff appraisal scheme, undertaking staff appraisals as directed, and to advise on staff and development requirements within the Team. To participate, undertake and document 1-1's as appropriate.

To ensure the requirements of current Data Protection legislation are fully considered in all ICT systems.

To ensure that all security procedures and standards relating to data, systems and finance are adhered to.

To ensure the highest level of customer care and to develop and enhance a working culture based on quality, thereby contributing to quality and service improvement initiatives.

To undertake all duties with a reasonable care for the health and safety of self, all direct support staff and others and to co-operate fully with the Council in health and safety matters.
  • Eastleigh
  • £25,000 - £28,000 per annum
    • Permanent
  • 06 Mar 2020

Performance Analyst £25,000-£28,000

The temporary office is based in Eastleigh until the permanent office in Southampton is ready to move into.

An exciting new opportunity to be working for a specialist provider of telecom network build and installation services, with a turnover in excess of £60M.

In order to support the increasing demand of analysis and reporting, the Telecoms department requires a Performance Analyst to join the team. The purpose of the position is to ensure accurate analysis and reports for both internal and external stakeholders are generated and submit findings to relevant stakeholders as well as supporting team members with reporting requirements and jeopardy management.

Depending on demand from customers, there are growth opportunities for successful candidate.

KEY RESPONSIBILITIES;

  • Run reports on Solution (SalesForce) and client solution (Excel), compare reports and extract information enabling improved data accuracy
  • Run reports on Salesforce, identify data consistency mistakes and inform colleagues about changes to be done
  • Generate weekly & monthly analysis for our customer, highlighting issues if required
  • Generate weekly & monthly jobs reports to support admin staff
  • Generate ad-hoc analysis and reports for colleagues and Works Control Manager
  • Work with local Team Managers, and Delivery Managers in South West & North East to develop dashboards and performance reports as required
  • Report on how we are performing against Client KPIs
  • Validate Client KPI reporting
  • Support local management team with ad hoc management duties (work management, return to work meetings, note taking)

KEY SKILLS;

  • Outstanding attention to details
  • Good interpersonal skills
  • Self-motivated, result driven and thrives in a busy working environment
  • Awareness of customer satisfaction for both internal and external sources
  • Willingness / ability to travel
  • IT literate, excellent computer skills (especially MS-Excel)
  • Excellent administration skills, with a 'quick to learn' ability
  • Good operational knowledge of work management systems and windows packages

If you interested, please apply directly or call Tayla at Brook Street on .

  • Eastleigh
  • £25,000 - £28,000 per annum
    • Permanent
  • 06 Mar 2020

Performance Analyst £25,000-£28,000

The temporary office is based in Eastleigh until the permanent office in Southampton is ready to move into.

An exciting new opportunity to be working for a specialist provider of telecom network build and installation services, with a turnover in excess of £60M.

In order to support the increasing demand of analysis and reporting, the Telecoms department requires a Performance Analyst to join the team. The purpose of the position is to ensure accurate analysis and reports for both internal and external stakeholders are generated and submit findings to relevant stakeholders as well as supporting team members with reporting requirements and jeopardy management.

Depending on demand from customers, there are growth opportunities for successful candidate.

KEY RESPONSIBILITIES;

  • Run reports on Solution (SalesForce) and client solution (Excel), compare reports and extract information enabling improved data accuracy
  • Run reports on Salesforce, identify data consistency mistakes and inform colleagues about changes to be done
  • Generate weekly & monthly analysis for our customer, highlighting issues if required
  • Generate weekly & monthly jobs reports to support admin staff
  • Generate ad-hoc analysis and reports for colleagues and Works Control Manager
  • Work with local Team Managers, and Delivery Managers in South West & North East to develop dashboards and performance reports as required
  • Report on how we are performing against Client KPIs
  • Validate Client KPI reporting
  • Support local management team with ad hoc management duties (work management, return to work meetings, note taking)

KEY SKILLS;

  • Outstanding attention to details
  • Good interpersonal skills
  • Self-motivated, result driven and thrives in a busy working environment
  • Awareness of customer satisfaction for both internal and external sources
  • Willingness / ability to travel
  • IT literate, excellent computer skills (especially MS-Excel)
  • Excellent administration skills, with a 'quick to learn' ability
  • Good operational knowledge of work management systems and windows packages

If you interested, please apply directly or call Tayla at Brook Street on .