Are you a strong leader with experience working within the technology sector? I am seeking a Team Leader to mentor and drive service levels within an International business based in Peterborough. Working with in an innovative and passionate business, you will manage a small team within a wider network on tech specialists.

You will be an experienced Senior Service Desk Analyst who is looking for the next step up. You will have some experience of mentoring or training a team within a IT service management team, or internally within a IT team.

Leadership

The successful candidate will be able to coach, mentor and support learning for your team. You will manage performance and embrace success. You will ensure customer and business KPI’s are achieved, offer training and development to you team, through internal and external opportunities.

Performance

You will measure your teams’ performance and provide guidance on areas of improvement and reward success. You will conduct and commit to regular one to ones, retain and recruit.

Innovate

You will drive innovation,  consistently thinking of ways to deliver outstanding service, review new technologies, review and expand on existing policies and procedures and to work in collaboration with other departments.

The successful candidate will;

Experience within ITSM or Internal IT team

Can demonstrate qualities of a team leader

Ability to lead a team and manage training and performance

Natural analytical ability, able to present and produce MI to reflect the business

Strong time management and planning skills

Excellent communication skills

High attention to detail

This position is advertised as a 12-month fixed term contract within an expanding employer with continued growth plans. Please contact Jenny Tod on or email

Are you a strong leader with experience working within the technology sector? I am seeking a Team Leader to mentor and drive service levels within an International business based in Peterborough. Working with in an innovative and passionate business, you will manage a small team within a wider network on tech specialists.

You will be an experienced Senior Service Desk Analyst who is looking for the next step up. You will have some experience of mentoring or training a team within a IT service management team, or internally within a IT team.

Leadership

The successful candidate will be able to coach, mentor and support learning for your team. You will manage performance and embrace success. You will ensure customer and business KPI’s are achieved, offer training and development to you team, through internal and external opportunities.

Performance

You will measure your teams’ performance and provide guidance on areas of improvement and reward success. You will conduct and commit to regular one to ones, retain and recruit.

Innovate

You will drive innovation,  consistently thinking of ways to deliver outstanding service, review new technologies, review and expand on existing policies and procedures and to work in collaboration with other departments.

The successful candidate will;

Experience within ITSM or Internal IT team

Can demonstrate qualities of a team leader

Ability to lead a team and manage training and performance

Natural analytical ability, able to present and produce MI to reflect the business

Strong time management and planning skills

Excellent communication skills

High attention to detail

This position is advertised as a 12-month fixed term contract within an expanding employer with continued growth plans. Please contact Jenny Tod on or email

Technical Account Manager - Leicester - GBP 30,000

Role: Technical Account Manager
Area: Leicester
Salary: GBP 25,000 - GBP 30,000 - Outstanding Training Programme

Interviewing Immediately - Please apply ASAP!

A market leading client are looking to add a technical account Manager to join their every dynamic IT department. They work in a variety of sectors implementing software and supporting it.

The Technical Account Manager will be responsible for managing all the technical aspects of the relationship with our customers. This will include assisting with the Technical onboarding of our customers, providing first line support, and helping our customers and their users with the day to day operation of our platform. We are looking for an individual who is comfortable working with a complex SaaS (SOFTWARE AS A SERVICE) solution and who can handle themselves in a charming and relaxed manner when speaking to customers. Our ideal candidate will be enthusiastic, hard-working and ready for the fast-paced world of SaaS start-up life!

Please do not waste anytime and apply right now!

Skillset:
** Technical background
** Troubleshoot
** Customer Service Skills
** Degree preferred, not necessary
** 5 years' experience working in Technical Support or Technical Implementation role from a software perspective
** Experience working with complex B2B software solutions, experience with HR software would be an advantage
** Experience with Zendesk Support System would be an advantage
** Experience working with C-Level customers

Benefits:
** 33 Days Holiday
** Outstanding Training Programme
** Pension
** Paid for certifications
** Options to buy shares

Microsoft, Windows Server, Bespoke Applications, Office 365, Active Directory, 1st line, first Line, Networking, Firewall, ASA, Support, Project

thomas . craig @ intechnologygroup. com

Interviewing Immediately - Please apply ASAP!

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Technical Account Manager - Leicester - GBP 30,000

Role: Technical Account Manager
Area: Leicester
Salary: GBP 25,000 - GBP 30,000 - Outstanding Training Programme

Interviewing Immediately - Please apply ASAP!

A market leading client are looking to add a technical account Manager to join their every dynamic IT department. They work in a variety of sectors implementing software and supporting it.

The Technical Account Manager will be responsible for managing all the technical aspects of the relationship with our customers. This will include assisting with the Technical onboarding of our customers, providing first line support, and helping our customers and their users with the day to day operation of our platform. We are looking for an individual who is comfortable working with a complex SaaS (SOFTWARE AS A SERVICE) solution and who can handle themselves in a charming and relaxed manner when speaking to customers. Our ideal candidate will be enthusiastic, hard-working and ready for the fast-paced world of SaaS start-up life!

Please do not waste anytime and apply right now!

Skillset:
** Technical background
** Troubleshoot
** Customer Service Skills
** Degree preferred, not necessary
** 5 years' experience working in Technical Support or Technical Implementation role from a software perspective
** Experience working with complex B2B software solutions, experience with HR software would be an advantage
** Experience with Zendesk Support System would be an advantage
** Experience working with C-Level customers

Benefits:
** 33 Days Holiday
** Outstanding Training Programme
** Pension
** Paid for certifications
** Options to buy shares

Microsoft, Windows Server, Bespoke Applications, Office 365, Active Directory, 1st line, first Line, Networking, Firewall, ASA, Support, Project

thomas . craig @ intechnologygroup. com

Interviewing Immediately - Please apply ASAP!

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Onsite IT Support Engineer

Location: South Bank

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of a small, dedicated support team, you will work directly onsite to provide dedicated and highly-focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/fix issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes, pension, medical cash plan as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Onsite IT Support Engineer

Location: South Bank

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of a small, dedicated support team, you will work directly onsite to provide dedicated and highly-focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

• Previous experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.
• A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.
• Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
• Confidence in addressing break/fix issues - Typically supporting PCs, Printers and MFP
• Above, it is a willingness to take on the challenge of resolving a problem, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client’s technology estate running smoothly.
• Any Apple OSX, IoS and Mac experience would be desirable.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

• A highly regarded team member within an exponentially growing international company
• Variety: exciting projects and challenges daily and with autonomy
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, a welcome pack included
• A support package that includes, pension, medical cash plan as well as additional co-funded benefits.

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

Urgently seeking 2nd line support engineer for an exciting new role - up to £30,000 + Benefits

2nd Line Support Engineer
Reading, Berkshire
£28,000 - £30,000 + Benefits

Your new company
We are a well-established organisation with a vibrant history of improving the lifestyles of people across the UK and Ireland with a focus on health and wellbeing. Due to our exceptional reputation we are experiencing a period of fast commercial growth and as such, need an experienced IT support Engineer to act as a valuable member of our technical team - helping to deliver a high standard of technical service across a range of modern technology.

Your new role
You will join our highly experience technical support team. Supporting a wide range of technical issues and a pipeline of implementation projects. You'll use the following technologies daily, whilst also growing your knowledge with Cloud technology.

• Exceptional troubleshooting and communication skills
• Understanding of networking (routing, TCP/IP, DNS, VPN, Cisco)
• Experience supporting MS Exchange and Windows Server (2012 / 2016)
• Mobile OS, BYOD, MDM

What you'll get in return
You'll be rewarded with a competitive salary of up to £30,000 + Benefits. With a wide range of training and progression opportunities, you will work with a fast-growing organisation that will give you the means to develop and grow your IT skills in an exciting, fast paced, supportive environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Urgently seeking 2nd line support engineer for an exciting new role - up to £30,000 + Benefits

2nd Line Support Engineer
Reading, Berkshire
£28,000 - £30,000 + Benefits

Your new company
We are a well-established organisation with a vibrant history of improving the lifestyles of people across the UK and Ireland with a focus on health and wellbeing. Due to our exceptional reputation we are experiencing a period of fast commercial growth and as such, need an experienced IT support Engineer to act as a valuable member of our technical team - helping to deliver a high standard of technical service across a range of modern technology.

Your new role
You will join our highly experience technical support team. Supporting a wide range of technical issues and a pipeline of implementation projects. You'll use the following technologies daily, whilst also growing your knowledge with Cloud technology.

• Exceptional troubleshooting and communication skills
• Understanding of networking (routing, TCP/IP, DNS, VPN, Cisco)
• Experience supporting MS Exchange and Windows Server (2012 / 2016)
• Mobile OS, BYOD, MDM

What you'll get in return
You'll be rewarded with a competitive salary of up to £30,000 + Benefits. With a wide range of training and progression opportunities, you will work with a fast-growing organisation that will give you the means to develop and grow your IT skills in an exciting, fast paced, supportive environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk