Career Specifics

• Commitment: Full-time
• Location: Bridgend
• Team: Service

Career Opportunity

We are hunting for technical experts with a clear passion for problem solving, to join our Service Department based at our Head Office in Bridgend. You will be responsible for delivering the very best IT support to a range of clients, resolving daily IT issues and ensuring their IT infrastructure is performing at an optimised level.

As an expert engineer, you’ll be dealing with support requests which have been escalated from our 1st line team, as well as the tickets which are of a high priority. You’ll be expected to be a technical authority in the team, making decisions and assisting in disaster situations.

We support a broad range of clients and we have to be able to adapt to support all kinds of IT infrastructure. Therefore, our technical staff need to be multi-skilled, flexible and focused on delivering our clients the highest quality of service.

Whilst we’re interested in your existing knowledge, we also value continued learning and we can support this in a number of ways. We will teach you about our industry leading products and solutions, and will give you the opportunity to take on fully funded Microsoft qualifications to improve upon your knowledge and expertise.

For this role, experience in either a 1st/2nd line role is vital.

You Will Be Responsible For

• Providing 3rd Line IT support to clients in the following areas:
• Operating Systems (Workstation/Server), Apple and Linux
• Microsoft Office
• Email - Outlook and Exchange
• Installation of line of business applications
• Installation and configuration of printers, scanners, workstations and networking equipment
• File permissions and file shares
• Active Directory
• Staying Up to date with the latest and greatest technology
• Taking calls to the Service Desk and providing technical assistance using remote support tools and the in-house ticket system.
• Keeping client information up to date in our Client Information System (Rockipedia)
• Supporting our Advance Support Team when required
• Entertaining your colleagues by selecting your favourite songs on Spotify for the Service Desk Playlist
• Picking a side in the ongoing Android/iPhone fanboy war
• Agonising over and then bragging about your latest tech purchases and showing them off to the team! :-)

Progression Path

• Typical career progression at RockIT is within 12 months

Benefits To Shout About

• Annual attendance incentive
• Increased annual leave allowance for each year of service
• Eligible for yearly bonus & annual pay rise
• Company pension
• Weekly incentives, treats and outings
• Huge opportunities to progress
• Recreational games area
• Free on-site car parking
• Corporate discounts

Career Specifics

• Commitment: Full-time
• Location: Bridgend
• Team: Service

Career Opportunity

We are hunting for technical experts with a clear passion for problem solving, to join our Service Department based at our Head Office in Bridgend. You will be responsible for delivering the very best IT support to a range of clients, resolving daily IT issues and ensuring their IT infrastructure is performing at an optimised level.

As an expert engineer, you’ll be dealing with support requests which have been escalated from our 1st line team, as well as the tickets which are of a high priority. You’ll be expected to be a technical authority in the team, making decisions and assisting in disaster situations.

We support a broad range of clients and we have to be able to adapt to support all kinds of IT infrastructure. Therefore, our technical staff need to be multi-skilled, flexible and focused on delivering our clients the highest quality of service.

Whilst we’re interested in your existing knowledge, we also value continued learning and we can support this in a number of ways. We will teach you about our industry leading products and solutions, and will give you the opportunity to take on fully funded Microsoft qualifications to improve upon your knowledge and expertise.

For this role, experience in either a 1st/2nd line role is vital.

You Will Be Responsible For

• Providing 3rd Line IT support to clients in the following areas:
• Operating Systems (Workstation/Server), Apple and Linux
• Microsoft Office
• Email - Outlook and Exchange
• Installation of line of business applications
• Installation and configuration of printers, scanners, workstations and networking equipment
• File permissions and file shares
• Active Directory
• Staying Up to date with the latest and greatest technology
• Taking calls to the Service Desk and providing technical assistance using remote support tools and the in-house ticket system.
• Keeping client information up to date in our Client Information System (Rockipedia)
• Supporting our Advance Support Team when required
• Entertaining your colleagues by selecting your favourite songs on Spotify for the Service Desk Playlist
• Picking a side in the ongoing Android/iPhone fanboy war
• Agonising over and then bragging about your latest tech purchases and showing them off to the team! :-)

Progression Path

• Typical career progression at RockIT is within 12 months

Benefits To Shout About

• Annual attendance incentive
• Increased annual leave allowance for each year of service
• Eligible for yearly bonus & annual pay rise
• Company pension
• Weekly incentives, treats and outings
• Huge opportunities to progress
• Recreational games area
• Free on-site car parking
• Corporate discounts

Our Information Services (or IT) division underpins everything Anglian Water does in the business, right through from gathering business intelligence to our contact centre technology. As well as maintaining and upgrading our systems to 'keep the lights on', they design, build and deliver new systems which will allow us to be an innovative water company of the future. Working closely with our partners, they help to ensure a seamless IT service is delivered to our employees.

The role is outlined below but if you'd like to ask any questions about the position, or find out more about what you may be doing on a day to day basis before applying then please don't hesitate to give either Vanessa Lavender () or Jo Luck () a call to find out more.

We have a fantastic permanent opportunity for an experienced Analyst to join our Information Services (IS) department in Huntingdon. Reporting to the IS Commercial and Performance Manager you'll be responsible for maintaining and improving our current systems to ensure that we have robust cost management and outperformance tracking for all our IS framework contracts. This is a great opportunity to join a friendly, close-knit and high performing team and work with leading IT commercial models.

As the Framework, Cost & Assurance Analyst you'll work collaboratively with our IS Alliance partners to ensure that the current IS Alliance commercial models regarding project performance are tracked and managed effectively. This will involve updating various tracker models as well as developing and improving existing cost tracking and management processes and tools. You'll also be required to analyse data and develop reports that highlight variations in project costs as well as highlighting any risk and opportunities for the various commercial models.

Additionally, you'll be key to validating monthly costs for our outsourced IT main run contract, working with suppliers and key AWS personnel to ensure invoices get paid on time.

You'll also help support the team on cost assurance and contract review and in turn they will support you to get the most out of your role.

With previous experience in an analysis type role you'll have an understanding of data evaluation combined with the ability to contextualise data and identify potential cost efficiencies. You'll possess strong communication skills with experience of building trust with and influencing a wide range of stakeholders.

You'll be proficient in the use of Microsoft Office applications; in particular you'll have advanced Excel skills as all models are currently Excel based. Knowledge of other database, modelling and reporting tools such as PowerBI would be advantageous, as would a knowledge of SAP.

You'll be a self-starter with the ability to work on your own initiative but will be equally comfortable working as part of a team. You'll have attention to detail, be reliable and, not be afraid to explore and question established ways of working and suggest improvements.

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

• Bonus scheme
• Private health care
• Competitive pension scheme
• 26 days annual leave rising with length of service
• Flexible benefits to support your wellbeing
• Flexible working (dependent on your role)
• Plus lots more!

To create a fairer, less hierarchical organisation that is not driven by grades and seniority but values the expertise and skills that our Employees bring, Anglian Water has introduced a new role framework. This role is considered a Subject Matter Expert on this internal role framework.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

If you are offered a job with us, you'll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.

#loveeverydrop

Our Information Services (or IT) division underpins everything Anglian Water does in the business, right through from gathering business intelligence to our contact centre technology. As well as maintaining and upgrading our systems to 'keep the lights on', they design, build and deliver new systems which will allow us to be an innovative water company of the future. Working closely with our partners, they help to ensure a seamless IT service is delivered to our employees.

The role is outlined below but if you'd like to ask any questions about the position, or find out more about what you may be doing on a day to day basis before applying then please don't hesitate to give either Vanessa Lavender () or Jo Luck () a call to find out more.

We have a fantastic permanent opportunity for an experienced Analyst to join our Information Services (IS) department in Huntingdon. Reporting to the IS Commercial and Performance Manager you'll be responsible for maintaining and improving our current systems to ensure that we have robust cost management and outperformance tracking for all our IS framework contracts. This is a great opportunity to join a friendly, close-knit and high performing team and work with leading IT commercial models.

As the Framework, Cost & Assurance Analyst you'll work collaboratively with our IS Alliance partners to ensure that the current IS Alliance commercial models regarding project performance are tracked and managed effectively. This will involve updating various tracker models as well as developing and improving existing cost tracking and management processes and tools. You'll also be required to analyse data and develop reports that highlight variations in project costs as well as highlighting any risk and opportunities for the various commercial models.

Additionally, you'll be key to validating monthly costs for our outsourced IT main run contract, working with suppliers and key AWS personnel to ensure invoices get paid on time.

You'll also help support the team on cost assurance and contract review and in turn they will support you to get the most out of your role.

With previous experience in an analysis type role you'll have an understanding of data evaluation combined with the ability to contextualise data and identify potential cost efficiencies. You'll possess strong communication skills with experience of building trust with and influencing a wide range of stakeholders.

You'll be proficient in the use of Microsoft Office applications; in particular you'll have advanced Excel skills as all models are currently Excel based. Knowledge of other database, modelling and reporting tools such as PowerBI would be advantageous, as would a knowledge of SAP.

You'll be a self-starter with the ability to work on your own initiative but will be equally comfortable working as part of a team. You'll have attention to detail, be reliable and, not be afraid to explore and question established ways of working and suggest improvements.

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

• Bonus scheme
• Private health care
• Competitive pension scheme
• 26 days annual leave rising with length of service
• Flexible benefits to support your wellbeing
• Flexible working (dependent on your role)
• Plus lots more!

To create a fairer, less hierarchical organisation that is not driven by grades and seniority but values the expertise and skills that our Employees bring, Anglian Water has introduced a new role framework. This role is considered a Subject Matter Expert on this internal role framework.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

If you are offered a job with us, you'll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving licence and identity check. Depending on your role, you may also be subject to further pre-employment checks.

#loveeverydrop

We currently have an opportunity available for an experienced Business Systems Analyst to join us initially on an 18-month contract with the possibility that the position may become permanent.

You will be responsible for supporting sustained and effective change across the Group through the thorough analysis of both the current and desired future state, developing appropriate action plans and strategies to deliver this. Maximising the use of existing IT platforms as well as supporting the introduction of new systems and ways of working, you will act as the liaison between IT, external stakeholders, suppliers and the user community to ensure that change is delivered as effectively as possible and anticipated outcomes are realised.

Successful delivery of change will require appropriate understanding of the business priorities and the ability to influence an approach to meet strategic priorities.

With experience of developing ETL processes and undertaking data cleansing, you will have a strong background of data analysis and be capable of working with the business to improve data quality and data management. A familiarity with reporting tools, scripting and ETL tools is essential as is experience of running workshops and the ability to produce high quality documentation including process flows.

You will ideally hold a BCS Practitioner Level in Business Analysis, a recognised equivalent or suitable practical experience and have a housing association or local government background but this not as crucial as the strong technical and BA skills.

In 2020, Stockport Homes achieved three star 'extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the eleventh consecutive year running by the Sunday Times newspaper. We are the Number 1 Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2020 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

We are a values driven organisation committed to achieving our mission of 'One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.

Closing Date: 19th March
Interview Date: 27th March

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We currently have an opportunity available for an experienced Business Systems Analyst to join us initially on an 18-month contract with the possibility that the position may become permanent.

You will be responsible for supporting sustained and effective change across the Group through the thorough analysis of both the current and desired future state, developing appropriate action plans and strategies to deliver this. Maximising the use of existing IT platforms as well as supporting the introduction of new systems and ways of working, you will act as the liaison between IT, external stakeholders, suppliers and the user community to ensure that change is delivered as effectively as possible and anticipated outcomes are realised.

Successful delivery of change will require appropriate understanding of the business priorities and the ability to influence an approach to meet strategic priorities.

With experience of developing ETL processes and undertaking data cleansing, you will have a strong background of data analysis and be capable of working with the business to improve data quality and data management. A familiarity with reporting tools, scripting and ETL tools is essential as is experience of running workshops and the ability to produce high quality documentation including process flows.

You will ideally hold a BCS Practitioner Level in Business Analysis, a recognised equivalent or suitable practical experience and have a housing association or local government background but this not as crucial as the strong technical and BA skills.

In 2020, Stockport Homes achieved three star 'extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the eleventh consecutive year running by the Sunday Times newspaper. We are the Number 1 Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2020 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

We are a values driven organisation committed to achieving our mission of 'One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.

Closing Date: 19th March
Interview Date: 27th March

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Closing date: 25th March

This is an excellent opportunity for an enthusiastic and experienced Service Desk Officer to join the Digital Services team in Haringey Council (North London).

You will provide technical support to users across the Council through resolution of incidents and service requests in line with agreed service agreements, minimising disruption / loss of service.

Your experience will have enabled you to develop a good understanding of the IT / IS infrastructure, configurations, IT applications and service processes used within an organisation. You will be proficient in installation, testing and maintenance of hardware and software.

About You

• You should have a strong customer focus and be confident dealing with a wide range of end users as well as liaising with technical suppliers. You are experienced in following agreed procedures to provide advice to users to help them make more effective use of desktop systems, products and services.
• Good communication skills are needed to provide updates to users and issue communications on incidents and service disruptions.
• Being organised and methodical will help with managing IT assets (hardware and software) through their life cycle and ensuring accurate records are maintained as well as compliance with various IT policies and controls.
• As the role may require visits to other council sites around the borough, it would be beneficial if you have a driving licence and your own car.

Desirable qualifications

• A levels or equivalent standard or a relevant professional qualification.

If you are interested in this position kindly apply or email your CV through before the 25th of March.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Closing date: 25th March

This is an excellent opportunity for an enthusiastic and experienced Service Desk Officer to join the Digital Services team in Haringey Council (North London).

You will provide technical support to users across the Council through resolution of incidents and service requests in line with agreed service agreements, minimising disruption / loss of service.

Your experience will have enabled you to develop a good understanding of the IT / IS infrastructure, configurations, IT applications and service processes used within an organisation. You will be proficient in installation, testing and maintenance of hardware and software.

About You

• You should have a strong customer focus and be confident dealing with a wide range of end users as well as liaising with technical suppliers. You are experienced in following agreed procedures to provide advice to users to help them make more effective use of desktop systems, products and services.
• Good communication skills are needed to provide updates to users and issue communications on incidents and service disruptions.
• Being organised and methodical will help with managing IT assets (hardware and software) through their life cycle and ensuring accurate records are maintained as well as compliance with various IT policies and controls.
• As the role may require visits to other council sites around the borough, it would be beneficial if you have a driving licence and your own car.

Desirable qualifications

• A levels or equivalent standard or a relevant professional qualification.

If you are interested in this position kindly apply or email your CV through before the 25th of March.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk